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Jetstar Airlines Customer Care No.
Updated on Wednesday, 7 May 2025 - 12:21pm
Email
Organization:
Jetstar Japan
Website:
Official Website
iOS App:
Jetstar
Android App:
Jetstar - charters [at] jetstar [dot] com (For Charter Services)
Important Link
Lost, Damaged and Delayed Baggage
- For any query/complaint regarding lost, damaged and delayed baggage you can contact the customer support.
- In case of lost, delayed or damaged baggage, you need to report the incident within the time limits imposed by the international conventionsor local laws.
- You can check the status of your delayed baggage by filling this Form
- For lost baggage you can fill this Form
- For more information please read
Global Contact Details
Timing: 24 Hours, Mon-Sun
| Sr.No. | Location | Contact No. | Charges |
|---|---|---|---|
| 1 | Australia | 131 538 | charges apply, Monday to Sunday |
| 2 | Cambodia, Phnom Penh | +855 92 398 333 | Monday to Saturday 8.00am to 6.00pm (local time) |
| 3 | Cambodia, Phnom Penh | +613 9645 5999 | charges apply, Monday to Sunday |
| 4 | Siem Reap (Angkor Wat) | +855 92 392 333 | Monday to Saturday 8.00am to 6.00pm (local time) |
| 5 | Siem Reap (Angkor Wat) | +613 9645 5999 | charges apply, Monday to Sunday |
| 6 | China, Mainland China | 4001 201 260 , +613 9645 5999 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| 7 | Hong Kong SAR | +852 3192 7451 , +613 9645 5999 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| 8 | Taiwan | +00801 852 015 , +613 9645 5999 | Charges apply Mandarin and Cantonese: 9.00am to 6.00pm (Taiwan time) Monday to Friday, including holidays |
| 9 | Fiji | 008 002 171 | Monday to Sunday |
| 10 | Fiji | +613 9645 5999 | charges apply, Monday to Sunday |
| 11 | Indonesia | 00180 3852 9779 , +613 9645 5999 | charges apply, in English, Monday to Sunday |
| 12 | Japan | 0570 550 538 , 050 3163 8538 | press 2 for English, charges apply, Monday to Sunday 9.00am to 9.00pm (local time) |
| 13 | Malaysia | 1800 813 090 , +613 9645 5999 | charges apply, Monday to Sunday |
| 14 | New Zealand | +64 9975 9426 | charges apply, Monday to Sunday |
| 15 | New Zealand | 0800 800 995 | toll free from local landlines only, Monday to Sunday |
| 16 | Phillippines | 1800 1611 0280 , +613 9645 5999 | charges apply, in English, Monday to Sunday |
| 17 | Phillippines | +632 5 322 7699 (Press 2) | Monday to Friday, 8:30am – 5:00pm (Ticketing), 8:30am – 5:30pm (Reservations) |
| 18 | Singapore | +65 6499 9702 | charges apply, Monday to Sunday in English, Monday to Friday, 9.00am to 6.00pm (local time) in Mandarin and Cantonese |
| 19 | Srilanka | +613 9645 5999 | charges apply, in English, Monday to Sunday |
| 20 | Thailand | 66 2267 5125 | charges apply, in English, Monday to Friday, 8:30am to 5:30pm (local time); Sunday, 8:30 to 12:30pm (local time) |
| 21 | Thailand | 001 800 611 2957 | toll free, phone must be connected to CAT network, in English, Monday to Sunday |
| 22 | Thailand | +613 9645 5999 | charges apply, in English, Monday to Sunday |
| 23 | USA | 1866 397 8170 | toll free, in English, Monday to Sunday |
| 24 | USA | +613 9645 5999 | charges apply, in English, Monday to Sunday |
| 25 | Vietnam | 121010020 | Mobifone Corporation Network, Mon-Sun (toll-free, English only) |
| 26 | Vietnam | 12280015 | Viettel Group Network, Mon-Sun (toll-free, English only) |
| 27 | Vietnam | 120852212 | VNPT/ Vinaphone Network, Mon-Sun (toll-free, English only) |
| 28 | Other Countries and Regions | +613 9645 5999 | charges apply, Monday to Sunday |
Corporate Address
| Sr.No. | Location | Address |
|---|---|---|
| 1 | Jetstar Airways (Australia) | PO Box 4713, Melbourne, VIC 3001, Australia |
| 2 | Jetstar Asia (Singapore) | 80 Airport Boulevard, 03-80 / 83, Changi Airport Terminal 1, Singapore 819642 |
| 3 | Jetstar Japan | Narita International Airport Terminal 3, Narita, Chiba, 282-0006, Japan |
