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Jetstar Airlines Customer Care No.

Updated on Thursday, 27 August 2026 - 1:59pm
Organization: 
Website: 
Official Website
iOS App: 
Jetstar
Android App: 
Jetstar

Email

  • charters [at] jetstar [dot] com (For Charter Services)

Important Link

Lost, Damaged, Delayed Baggage And Refund

  • For any query/complaint, you can contact the customer support team.
  • If your baggage is not found within 21 days, you can file a claim for lost baggage through this Claim Form .
  • For damaged baggage, report the issue and file a claim within 7 days of receiving the baggage.
  • Refund will be initiated within 15 business days in Jetstar travel voucher .
  • For more information, please read .

Global Contact Support

Timing: Mon-Sun, 24 Hours

Sr No. Country Contact No. Charges
1 Australia 131 538 Charges Apply, Mon-Sun
2 Cambodia, Phnom Penh +855 92 398 333 Mon-Sat 8am to 6pm (local time)
3 Cambodia, Phnom Penh +613 9645 5999 Charges Apply, Mon-Sun             
4 Siem Reap (Angkor Wat) +855 92 392 333 Mon-Sat 8am to 6pm (local time)
5 Siem Reap (Angkor Wat) +613 9645 5999 Charges Apply, Mon-Sun             
6 China, Mainland China 4001 201 260, +613 9645 5999 Charges Apply, Mon-Sun in English, Mon-Fri, 9.00am to 6pm (local time) in Mandarin and Cantonese
7 Hong Kong SAR +852 3192 7451, +613 9645 5999 Charges Apply, Mon-Sun in English, Mon-Fri, 9.00am to 6pm (local time) in Mandarin and Cantonese
8 Taiwan +00801 852 015, +613 9645 5999 Charges Apply
Mandarin and Cantonese: 9.00am to 6pm (Taiwan time) Mon-Fri, including holidays
9 Fiji 008 002 171 Mon-Sun
10 Fiji +613 9645 5999 Charges Apply, Mon-Sun
11 Indonesia 00180 3852 9779, +613 9645 5999 Charges Apply, in English, Mon-Sun
12 Japan 0570 550 538, 050 3163 8538 Press 2 for English, Charges Apply, Mon-Sun 9.00am to 9.00pm (local time)
13 Malaysia 1800 813 090, +613 9645 5999 Charges Apply, Mon-Sun  
14 New Zealand +64 9975 9426 Charges Apply, Mon-Sun
15 New Zealand 0800 800 995 toll free from local landlines only, Mon-Sun  
16 Phillippines 1800 1611 0280 , +613 9645 5999 Charges Apply, in English, Mon-Sun  
17 Phillippines +632 5 322 7699 Mon-Fri, 8:30am - 5:00pm (Ticketing), 8:30am - 5:30pm (Reservations)
18 Singapore +65 6499 9702 Charges Apply, Mon-Sun in English, Mon-Fri, 9.00am to 6pm (local time) in Mandarin and Cantonese
19 Srilanka +613 9645 5999 Charges Apply, in English, Mon-Sun
20 Thailand 66 2267 5125 Charges Apply, in English, Mon-Fri, 8:30am to 5:30pm (local time); Sunday, 8:30 to 12:30pm (local time)
21 Thailand 001 800 611 2957 toll free, phone must be connected to CAT network, in English, Mon-Sun  
22 Thailand +613 9645 5999 Charges Apply, in English, Mon-Sun
23 USA 1866 397 8170 toll free, in English, Mon-Sun  
24 USA +613 9645 5999 Charges Apply, in English, Mon-Sun
25 Vietnam 121010020 Mobifone Corporation Network, Mon-Sun (Toll-free, English only)
26 Vietnam 12280015 Viettel Group Network, Mon-Sun (Toll-free, English only)
27 Vietnam 120852212 VNPT/ Vinaphone Network, Mon-Sun (Toll-free, English only) 
28 Other Countries and Regions +613 9645 5999 Charges Apply, Mon-Sun

Corporate Office Addresses

Sr.No. Location Address
1 Jetstar Airways (Australia) PO Box 4713, Melbourne, VIC 3001, Australia
2 Jetstar Japan Narita International Airport Terminal 3, Narita, Chiba, 282-0006, Japan

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