J.Crew Customer Care


Quick Links

US Orders

Email: help [at] jcrew [dot] com
Telephone: 7am-11:59pm ET, seven days a week at 800 562 0258.
Twitter: Tweet us Monday through Friday, 8am to 11:59pm ET, @jcrew_help
Fax: 434 385 5750 for order forms or questions.


J.Crew Customer Relations
One Ivy Crescent
Lynchburg, VA 24513-1001
Live Chat
We're available every day, from 9am to 11:59pm ET.

Looking for a J.Crew Stylist?

Email stylist [at] jcrew [dot] com or call 800 261 7422.
It's totally complimentary.

International Orders

Canada and Other Select International Destinations
Email: julie [at] jcrew [dot] com or call 434 385 5775.


Email: ritsuko [at] jcrew [dot] com.

AT&T direct toll-free service dialing codes for Japan are:
Japan (JT) 00 441111, Japan (IDC) 00 6655111, Japan (KDDI) 00 539111

You can track your international order here

Email: julie [at] jcrew [dot] com
For Japan order inquiries: ritsuko [at] jcrew [dot] com

Corporate Partnerships

Email: corporatepartnerships [at] jcrew [dot] com

Social Sites







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