Important Link

• Frequently Asked Questions

How to Register a Complaint in Jana Sunani (Odisha)

• Go to the Jana Sunani portal .
• Login / Create Account in Jana Sunani
  • If new user → Click Sign Up, enter name, mobile number, address, and verify OTP.
    

  • If existing user → Click Login, enter mobile number, password .
    

• Register a New Complaint
  
  • Click on Register Grievance for new complaint.
    

  • Enter the location Details .
    

  • Provide details of your complaint clearly in simple words and upload supporting documents (PDF/JPG/JPEG/PNG).
    

  • Select designated person/department you want to send grievance .
    

  • Click Submit.
    

• Receive Grievance Number
  • After submitting, you will get a Unique Grievance Number, Keep this number safe for tracking.
    

• Status of your complaint
  • You can check the status of your complaint by sending a ‘Hi’ message to the 6370951930 (WhatsApp Support).
  • The status of your complaint can also be viewed by logging in to the Jana Sunani portal, opening your dashboard, and clicking on the specific complaint.
    

How to Register a Complaint in Jana Sunani Without Login

• Go to the Jana Sunani portal .
• Register a New Complaint.
  • Click on Register Grievance for new complaint.
    

  • Click on skip login.
    

  • Enter your mobile number to register complaint, then you will receive an on your mobile.
    

  • Enter the OTP to confirm your identity.
• Then follow the same procedure described above for registering a complaint in Jana Sunani with login.

How to Register Complaint Using Jana Sunani Mobile App

• Download the App:
  • ios App: Jana Sunani Odisha .
  • Android App: Jana Sunani Odisha .
• Open the App
  • Choose Login or Skip Login (mobile number + OTP).
• Register Grievance by filling all details.
• Submit to complete the process.
• Receive Grievance Number
  • After submitting, you will get a Unique Grievance Number, Keep this number safe for tracking.
• Status of your complaint
  • You can check the status of your complaint by sending a ‘Hi’ message to the 6370951930 (WhatsApp Support).

Address

Department of General Administration and Public Grievance,
Lokseva Bhawan, Bhubaneswar-751001, Odisha

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