IVRS Menu: 1800 890 2122/1800 1800 234

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• Press 1: To report lost or theft of your card and card related services.
  • Press 1: To speak to a representative.
  • Press 2: For hotmark debit card.
  • Press 3: To unable, disable domestic usage of debit card.
• Press 2: For account information.
• Press 3: For enquiry related to product deposit for x-rate etc.
  • Press 1: For product information.
  • Press 2: For deposit rate.
  • Press 3: For loan and advance rate.
• Press 4: For services related to pension information or electricity bill information etc.
  • Press 1: For pension detail.
  • Press 2: For electricity bill detail.

Level 1:

• For any query/complaint, you can contact at 18008902122 or mail at jkbcustomercare [at] jkbmail [dot] com or you can also lodge your complaint through this Portal .

Level 2

• If your query is not resolved, then you can contact to the zonal offices contact details given below:

  Sr No.	Zone	Contact No.	Email	Address
  1	Srinagar	0194-2471042, 0194-2452658, 0194-2471723, 0194-2484008	united [at] jkbmail [dot] com	Zonal Office M.A Road Srinagar 190001(J&K)
  2	Budgam	0194-2497735, 0194-2497736, 0194-2497734	zoktwo [at] jkbmail [dot] com	Zonal Office Industrial Estate Zainakote, Srinagar 190012(J&K)
  3	Baramulla	01954-223595, 01954-223596	zobara [at] jkbmail [dot] com	Zonal Office Amargarh, Sopore 193201(J&K)
  4	Pulwama	01933-241204, 01933-242226	zopull [at] jkbmail [dot] com	Zonal Office J&K Bank Building Pulwama 192301(J&K)
  5	Anantnag	01932-2227340	zoksou [at] jkbmail [dot] com	Zonal Office Bakshiabad, Anantnag 192101 (J&K)
  6	Jammu	0191-247102, 0191-247103, 0191-247104, 0191-247105, 0191-247106, 0191-247107, 0191-247108, 0191-247109, 0191-247110, 0191-247111, 0191-247112, 0191-247113, 0191-247114, 0191-247115, 0191-247116, 0191-247117, 0191-247118, 0191-247119, 0191-247120, 0191-247121, 0191-247122, 0191-247123, 0191-247124, 0191-247125	couple [at] jkbmail [dot] com	Zonal Office Rail Head Complex Jammu
  7	Kathua	01922-234663	zojtwo [at] jkbmail [dot] com	Zonal Office Kathua Near Forest Protection Office Hatli Morh Kathua 184102
  8	Doda	01996-233589	zoudam [at] jkbmail [dot] com	Zonal Office Khan's Plaza, Near Dak Bunglow, Doda, Jammu & Kashmir. Pin-182202
  9	Udhampur	01992-270367	zjnone [at] jkbmail [dot] com	Zonal Office Near Sanson Petrol Pump, Domail Udhampur-182101.
  10	Rajouri	01962-253060, 01962-253454	zorajo [at] jkbmail [dot] com	Zonal Office Muradpur, Rajouri, J&K- 185131
  11	Ladakh	01982-252023, 01982-252130	priest [at] jkbmail [dot] com	Zonal Office Opposite Tourist Information Centre, Main Bazaar, Leh
  12	Delhi	0124-4715800	favour [at] jkbmail [dot] com	Zonal Office Plot 132-134, Sector 44 Gurgaon
  13	Mumbai	022-26384200, 022-26384100	sketch [at] jkbmail [dot] com	Zonal Office National Business Centre  1st and 2nd Floor, Bandra Kurla Complex Bandra East Near Asian Heart Hospital Besides JSW 4000051

Level 3

• If your query is still not resolved, then you can also contact to the zonal head officers details mentioned below:
  

  Sr No.	Zone	Name	Contact No.	Email
  1	Srinagar	Mr. Layek Jan	8595123502	layekahmed [at] jkbmail [dot] com
  2	Budgam	Shadab Mehboob	9858390629	shadab [at] jkbmail [dot] com
  3	Baramulla	Mr. Tanveer Ahmed Najar	9596559922	tanvir [dot] ahmad [at] jkbmail [dot] com
  4	Pulwama	Irfan Anjum	9906609595	irfananjum [at] jkbmail [dot] com
  5	Anantnag	Mr. Khavar Meraj Handoo	9419063422	Khavar [at] jkbmail [dot] com
  6	Jammu	Mrs. Aneeta Nehru	7006171001	aneeta [dot] nehru [at] jkbmail [dot] com
  7	Kathua	Mr. Suresh Kumar Chowdhary	9086077667	sureshchowdhary [at] jkbmail [dot] com
  8	Doda	Mr. Vinay Gupta	9419216698	vinay [dot] gupta [at] jkbmail [dot] com
  9	Udhampur	Mr. Lalit Prakash	9419212791	lalit [dot] prakash [at] jkbmail [dot] com
  10	Rajouri	Mr. Rajeev Kumar Digra	9419296770	rajeev [dot] k [dot] digra [at] jkbmail [dot] com
  11	Ladakh	Mr. Tsewang Dorja	9419181281	tsewang [dot] dorjai [at] jkbmail [dot] com
  12	Delhi	Mrs. Rosy Tickoo	9818942121	rosy [dot] tickoo [at] jkbmail [dot] com
  13	Mumbai	Mr. Riaz Ahmed Wani	9070010333	riyaz [dot] ahmad [at] jkbmail [dot] com

• If you are not satisfied with the resolution given, then you may also approach to the prinicipal nodal officer details given below:
  Contact No.: 0194-2502662
  Email: anand [dot] singh [at] jkbmail [dot] com
  Address: Office of the General Manager, Corporate Headquarters Srinagar.

Level 4

• If your query is still not resolved, then you can also contact to the nodal officers under banking ombudsman details mentioned below:
  

  Sr No.	Designation	Contact No.	Email	Addresss
  1	Deputy General Manager(S&C J&K and Ladakh)	0191-2471899, 9867834443	vinodsharma [at] jkbmail [dot] com	The Jammu & Kashmir Bank Ltd Zonal Office Rail Head Complex Jammu
  2	Deputy General Manager (S&C Rest of India)	0124-4715800, 7840070010	kirti [dot] sharma [at] jkbmail [dot] com	The Jammu & Kashmir Bank Ltd Zonal Office, Plot No. 132-134 Sector-44, Gurgaon (Haryana)- 122002

Level 5

• If your query is not resolved or you are not satisfied with the resolution given, then you can also lodge your complaint online through Complaint Management System (CMS) Portal or through Address And Area of Operation of RBI Ombudsman .