J&K Bank Customer Care No. 1800 890 2122

IVRS Menu: 1800 890 2122/1800 1800 234

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• Press 1: For reporting fraud and preventing fraud.
• Press 2: For card releted services.
  • Press 1: To speak to customer care executive
  • Press 2: For hot list debit card
  • Press 3: To unable, disable international domestic usages debit card
• Press 3: For account information.
• Press 4: For inquiry releted to product deposite for x-rate etc.
  • Press 1: For product information.
  • Press 2: For deposit rate.
  • Press 3: For loan and advance rate.
• Press 5: For social security scheme pention information and electricity bill details.

• By Contact No.: You can call customer care at 18008902122, 0194-2482463, 0194-2486424, 0194-2481936
  
• By Email: You can email at helpdesk [at] jkbmail [dot] com .
• By Mobile App: Log in to mPay Delight+ app → Debit Card Control → Hotlist/Block Debit Card → enter the required details and tap Proceed to block your card.
• By Internet Banking: Go to Services/Card Management → Select Debit Card Control/Hotlist or Block Debit Card → select your account and card → choose the reason and confirm with OTP.

Level 1:

• For any query/complaint, you can contact at 18008902122 or mail at jkbcustomercare [at] jkbmail [dot] com or you can also lodge your complaint through this Portal .

Level 2

• If your query is not resolved, then you can contact the zonal offices at the details given below:

  Sr No.	Zone	Contact No.	Email	Address
  1	Srinagar	0194-2471042, 0194-2452658, 0194-2471723, 0194-2484008	united [at] jkbmail [dot] com	Zonal Office M.A Road Srinagar 190001(J&K)
  2	Budgam	0194-2497735, 0194-2497736, 0194-2497734	zoktwo [at] jkbmail [dot] com	Zonal Office Industrial Estate Zainakote, Srinagar 190012(J&K)
  3	Baramulla	01954-223595, 01954-223596	zobara [at] jkbmail [dot] com	Zonal Office Amargarh, Sopore 193201(J&K)
  4	Pulwama	01933-241204, 01933-242226	zopull [at] jkbmail [dot] com	Zonal Office J&K Bank Building Pulwama 192301(J&K)
  5	Anantnag	01932-2227340	zoksou [at] jkbmail [dot] com	Zonal Office Bakshiabad, Anantnag 192101 (J&K)
  6	Jammu	0191-247102, 0191-247103, 0191-247104, 0191-247105, 0191-247106, 0191-247107, 0191-247108, 0191-247109, 0191-247110, 0191-247111, 0191-247112, 0191-247113, 0191-247114, 0191-247115, 0191-247116, 0191-247117, 0191-247118, 0191-247119, 0191-247120, 0191-247121, 0191-247122, 0191-247123, 0191-247124, 0191-247125	couple [at] jkbmail [dot] com	Zonal Office Rail Head Complex Jammu
  7	Kathua	01922-234663	zojtwo [at] jkbmail [dot] com	Zonal Office Kathua Near Forest Protection Office Hatli Morh Kathua 184102
  8	Doda	01996-233589	zoudam [at] jkbmail [dot] com	Zonal Office Khan's Plaza, Near Dak Bunglow, Doda, Jammu & Kashmir. Pin-182202
  9	Udhampur	01992-270367	zjnone [at] jkbmail [dot] com	Zonal Office Near Sanson Petrol Pump, Domail Udhampur-182101.
  10	Rajouri	01962-253060, 01962-253454	zorajo [at] jkbmail [dot] com	Zonal Office Muradpur, Rajouri, J&K- 185131
  11	Ladakh	01982-252023, 01982-252130	priest [at] jkbmail [dot] com	Zonal Office Opposite Tourist Information Centre, Main Bazaar, Leh
  12	Delhi	0124-4715800	favour [at] jkbmail [dot] com	Zonal Office Plot 132-134, Sector 44 Gurgaon
  13	Mumbai	022-26384200, 022-26384100	sketch [at] jkbmail [dot] com	Zonal Office National Business Centre  1st and 2nd Floor, Bandra Kurla Complex Bandra East Near Asian Heart Hospital Besides JSW 4000051

• You can also contact zonal head officers at the details given below:
  

  Sr No.	Zone	Name	Contact No.	Email
  1	Srinagar	Mr. Sheikh Mohammad Muzaffar	9884494346	smmuzaffar [at] jkbmail [dot] com
  2	Budgam	Mr. Layek Jan	8595123502	layekahmed [at] jkbmail [dot] com
  3	Baramulla	Mr. Tanveer Ahmed Najar	9596559922	tanvir [dot] ahmad [at] jkbmail [dot] com
  4	Pulwama	Mr. Masood Ahmad Lankar	9906957374	masood [at] jkbmail [dot] com
  5	Anantnag	Mr. Khavar Meraj Handoo	9419063422	khavar [at] jkbmail [dot] com
  6	Jammu	Mrs. Chandrika Parihar	9419148075	chandrika [dot] parihar [at] jkbmail [dot] com
  7	Kathua	Mr. Virender Pal Singh Jasrotia	9990404285	vpsjasrotia [at] jkbmail [dot] com
  8	Doda	Mr.Ravi Kumar	8451810004	ravisharma [at] jkbmail [dot] com
  9	Udhampur	Mr. Arjun Singh Rathore	9419350592	arjun [dot] singh [at] jkbmail [dot] com
  10	Rajouri	Mr. Rajeev Kumar Digra	9419296770	rajeev [dot] k [dot] digra [at] jkbmail [dot] com
  11	Ladakh	Mr. Tsewang Dorjai	9419181281	tsewang [dot] dorjai [at] jkbmail [dot] com
  12	Delhi	Mr. Sanjeev Kumar	9419163062	sanjeev [dot] kumar [at] jkbmail [dot] com
  13	Mumbai	Mr. Farhaan Irfan Kawoosa	9419082055	irfankawoos [at] jkbmail [dot] com
  14	Bengaluru	Mr. Shadab Mehboob	9858390629	shadab [at] jkbmail [dot] com

Level 3

• If you are not satisfied with the resolution given, then you may also approach to the prinicipal nodal officer details given below:
  Designation: General Manager
  Contact No: 0194-2481930
  email: narjaygupta [at] jkbmail [dot] com
  Address: Office of the General Manager, Corporate Headquarters Srinagar
• You can also contact the Nodal Officers under the Banking Ombudsman Scheme using the details mentioned below:
  

  Sr No.	Designation	Contact No.	Email	Address (The Jammu & Kashmir Bank Ltd)
  1	Deputy General Manager(S&C J&K and Ladakh)	0191-2471899, 9419110630	virender [dot] kaur [at] jkbmail [dot] com	Rail Head Complex Jammu
  2	Deputy General Manager (S&C Rest of India)	0124-4715800, 7840070010	kirti [dot] sharma [at] jkbmail [dot] com	Plot No. 132-134 Sector-44, Gurgaon (Haryana)- 122002

Level 4

• If your query is not resolved within 30 days, then you can escalate your complaint to RBI Banking Ombudsman at the details given below:
  Contact: 14448
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through RBI Complaint Management System (CMS) Portal .