J&K Bank Customer Care No. 1800 890 2122

Organization: 
Toll free Number(s): 
  • 1800 890 2122 (For Mobile/Online Banking/UPI Related Services)
  • 1800 180 0234 (Alternate No. For Mobile/Online Banking/UPI Related Services)
All India Number(s): 
  • 0194-248 2463 (For Debit/Credit Card Queries)
  • 0194-248 6424 (Alternate No. For Debit/Credit Card Queries)
  • 0194-271 3333 (For ATM Helpdesk)
  • 99066 63937 (For WhatsApp Banking)

IVRS Menu: 1800 890 2122/1800 1800 234

First select your preffered language (English/Hindi/Urdu)

  • Press 1: To report lost or theft of your card and card related services.
    • Press 1: To speak to a representative.
    • Press 2: For hotmark debit card.
    • Press 3: To unable, disable domestic usage of debit card.
  • Press 2: For account information.
  • Press 3: For enquiry related to product deposit for x-rate etc.
    • Press 1: For product information.
    • Press 2: For deposit rate.
    • Press 3: For loan and advance rate.
  • Press 4: For services related to pension information or electricity bill information etc.
    • Press 1: For pension detail.
    • Press 2: For electricity bill detail.

Email

  • jkbcustomercare [at] jkbmail [dot] com (For Customer Service)
  • helpdesk [at] jkbmail [dot] com (For ATM Helpdesk)

Important Links

For Customer Services

Sr No. Services Contact Details
1 Contact Centre/E-banking / Mobile banking / UPI 18008902122
2 Customer Care 0194-2481999
3 ATM Helpdesk 0194-2713333
4 Debit/Credit Cards 18008902122 (Toll Free),
0194-2482463,
0194-2486424
5 Inbound International Voice Services 0194-2486424, +91 194 2713434, +91 194 2713435
6 NEFT Services/Digital Transactions 0194-2481936, 0194-2502674
7 Payment & Settlement (Digital Transactions) 0194-2481970, 0194-250267
8 For Branch Query 0194-2479181
9 For Fraud Related Query reportphishing [at] jkbmail [dot] com
10 Mobile Banking Queries mbank [at] jkbmail [dot] com

Grievance Redressal

Level 1:

  • For any query/complaint, you can contact at 18008902122 or mail at jkbcustomercare [at] jkbmail [dot] com or you can also lodge your complaint through this Portal .

Level 2

  • If your query is not resolved, then you can contact to the zonal offices contact details given below:
    Sr No. Zone Contact No. Email Address
    1 Srinagar 0194-2471042,
    0194-2452658,
    0194-2471723,
    0194-2484008
    united [at] jkbmail [dot] com Zonal Office
    M.A Road Srinagar 190001(J&K)
    2 Budgam 0194-2497735,
    0194-2497736,
    0194-2497734
    zoktwo [at] jkbmail [dot] com Zonal Office
    Industrial Estate Zainakote, Srinagar 190012(J&K)
    3 Baramulla 01954-223595,
    01954-223596
    zobara [at] jkbmail [dot] com Zonal Office Amargarh, Sopore 193201(J&K)
    4 Pulwama 01933-241204,
    01933-242226
    zopull [at] jkbmail [dot] com Zonal Office
    J&K Bank Building Pulwama 192301(J&K)
    5 Anantnag 01932-2227340 zoksou [at] jkbmail [dot] com Zonal Office Bakshiabad, Anantnag 192101 (J&K)
    6 Jammu 0191-247102, 0191-247103, 0191-247104, 0191-247105, 0191-247106, 0191-247107, 0191-247108, 0191-247109, 0191-247110, 0191-247111, 0191-247112, 0191-247113, 0191-247114, 0191-247115, 0191-247116, 0191-247117, 0191-247118, 0191-247119, 0191-247120, 0191-247121, 0191-247122, 0191-247123, 0191-247124, 0191-247125 couple [at] jkbmail [dot] com Zonal Office
    Rail Head Complex Jammu
    7 Kathua 01922-234663 zojtwo [at] jkbmail [dot] com Zonal Office Kathua Near Forest Protection Office
    Hatli Morh Kathua 184102
    8 Doda 01996-233589 zoudam [at] jkbmail [dot] com Zonal Office
    Khan's Plaza, Near Dak Bunglow,
    Doda, Jammu & Kashmir. Pin-182202
    9 Udhampur 01992-270367 zjnone [at] jkbmail [dot] com Zonal Office
    Near Sanson Petrol Pump, Domail Udhampur-182101.
    10 Rajouri 01962-253060,
    01962-253454
    zorajo [at] jkbmail [dot] com Zonal Office
    Muradpur, Rajouri, J&K- 185131
    11 Ladakh 01982-252023, 01982-252130 priest [at] jkbmail [dot] com Zonal Office
    Opposite Tourist Information Centre, Main Bazaar, Leh
    12 Delhi 0124-4715800 favour [at] jkbmail [dot] com Zonal Office
    Plot 132-134, Sector 44 Gurgaon
    13 Mumbai 022-26384200, 022-26384100 sketch [at] jkbmail [dot] com Zonal Office
    National Business Centre  1st and 2nd Floor, Bandra Kurla Complex
    Bandra East Near Asian Heart Hospital
    Besides JSW 4000051

Level 3

  • If your query is still not resolved, then you can also contact to the zonal head officers details mentioned below:
    Sr No. Zone Name Contact No. Email
    1 Srinagar Mr. Layek Jan 8595123502 layekahmed [at] jkbmail [dot] com
    2 Budgam Shadab Mehboob 9858390629 shadab [at] jkbmail [dot] com
    3 Baramulla Mr. Tanveer Ahmed Najar 9596559922 tanvir [dot] ahmad [at] jkbmail [dot] com
    4 Pulwama Irfan Anjum 9906609595 irfananjum [at] jkbmail [dot] com
    5 Anantnag Mr. Khavar Meraj Handoo 9419063422 Khavar [at] jkbmail [dot] com
    6 Jammu Mrs. Aneeta Nehru 7006171001 aneeta [dot] nehru [at] jkbmail [dot] com
    7 Kathua Mr. Suresh Kumar Chowdhary 9086077667 sureshchowdhary [at] jkbmail [dot] com
    8 Doda Mr. Vinay Gupta 9419216698 vinay [dot] gupta [at] jkbmail [dot] com
    9 Udhampur Mr. Lalit Prakash 9419212791 lalit [dot] prakash [at] jkbmail [dot] com
    10 Rajouri Mr. Rajeev Kumar Digra 9419296770 rajeev [dot] k [dot] digra [at] jkbmail [dot] com
    11 Ladakh Mr. Tsewang Dorja 9419181281 tsewang [dot] dorjai [at] jkbmail [dot] com
    12 Delhi Mrs. Rosy Tickoo 9818942121 rosy [dot] tickoo [at] jkbmail [dot] com
    13 Mumbai Mr. Riaz Ahmed Wani 9070010333 riyaz [dot] ahmad [at] jkbmail [dot] com
  • If you are not satisfied with the resolution given, then you may also approach to the prinicipal nodal officer details given below:
    Contact No.: 0194-2502662
    Email: anand [dot] singh [at] jkbmail [dot] com
    Address: Office of the General Manager, Corporate Headquarters Srinagar.

Level 4

  • If your query is still not resolved, then you can also contact to the nodal officers under banking ombudsman details mentioned below:
    Sr No. Designation Contact No. Email Addresss
    1 Deputy General Manager(S&C J&K and Ladakh) 0191-2471899, 9867834443 vinodsharma [at] jkbmail [dot] com The Jammu & Kashmir Bank Ltd Zonal
    Office Rail Head Complex Jammu
    2 Deputy General Manager (S&C Rest of India) 0124-4715800, 7840070010 kirti [dot] sharma [at] jkbmail [dot] com The Jammu & Kashmir Bank Ltd Zonal Office,
    Plot No. 132-134 Sector-44, Gurgaon (Haryana)- 122002

Level 5

NEFT/ RTGS Customer Facilitation Centres

PIO/First Appellate Authority Contact Details

Public Information Officer

Sr No. Name Designation Cluster/ Office Contact No. Email
1 Saba Majid Mattu Senior Manager Law Department, CHQ 9797171141 saba [dot] majid [at] jkbmail [dot] com
2 Mohammad Ismail Zargar Chief Manager Kulgam 9906910286 mohammad [dot] i [dot] zargar [at] jkbmail [dot] com
3 Manzoor Hussain Beigh Chief Manager Cluster 1 Anantnag 7006568783 manzoor [dot] beg [at] jkbmail [dot] com
4 Zuhaib Mustafa Manager Cluster 2 Anantnag 9018866642 zuhaib [dot] mustafa [at] jkbmail [dot] com
5 Fayaz Ahmad Khan Manager Baramulla 9103621979 fayazahmad [dot] khan [at] jkbmail [dot] com
6 Hilal Ahmad Bhat Manager Kupwara 7780810162 ahmad [dot] hilal [at] jkbmail [dot] com
7 Mehraj Uddin Sheikh Manager Baramulla 9596074178 mehraj [dot] sheikh [at] jkbmail [dot] com
8 Anayatullah Sheikh Senior Manager Sopore 9697949596 anayat [dot] sheikh [at] jkbmail [dot] com
9 Hilal Ahmad Zarger Senior Manager Ganderbal 9906606060 hilal [dot] ahmed [at] jkbmail [dot] com
10 Prabjot Kour Manager Cluster 1 Budgam 7006278431 pkour [at] jkbmail [dot] com
11 Arshad Hussain Senior Manager Cluster 2 Budgam 7006320083 hussain [dot] arshad [at] jkbmail [dot] com
12 Arjun Singh Katoch Manager Cluster 1 Delhi 9716932602 arjun [dot] katoch [at] jkbmail [dot] com
13 Malik Abdul Rouf Senior Manager Cluster 2 Delhi 7006399473 abdul [dot] rouf [at] jkbmail [dot] com
14 Irshad Ahmad Wani Senior Manager Lucknow 7006000721 irshad [dot] a [dot] wani [at] jkbmail [dot] com
15 Arjun Singh Manager Ramban 8082097670 arjunsingh [at] jkbmail [dot] com
16 Rustam Sambyal Manager Doda 7204490155 rustam [dot] sambyal [at] jkbmail [dot] com
17 Saqib Ishaq Manager Kishtwar 9419895175 saqib [dot] ishaq [at] jkbmail [dot] com
18 Suresh Gupta Chief Manager Cluster 1 Jammu 9596656880 sureshgupta [at] jkbmail [dot] com
19 Adity Sharma Senior Manager Cluster 2
Jammu
9419209080 adity [dot] sharma [at] jkbmail [dot] com
20 Deepak Kumar Chief Manager Cluster 3 Jammu 9149714251 kumar [dot] deepak [at] jkbmail [dot] com
21 Vijay Singh Jasrotia Chief Manager Kathua 8492071190 vs [dot] jasrotia [at] jkbmail [dot] com
22 Tejinder Singh Chief Manager Mohali 9878550044 tejinder [dot] singh [at] jkbmail [dot] com
23 Nand Lal Gupta Chief Manager Samba 7006811301 nand [dot] lal [at] jkbmail [dot] com
24 Zishan Ali Manager Kargil 8491038041 zishan [dot] ali [at] jkbmail [dot] com
25 Masarat Rasool Manager Leh 9419178642 masarat [dot] rasool [at] jkbmail [dot] com
26 Ashok Mahajan Manager Bangalore 7889355431 ashok [dot] mahajan [at] jkbmail [dot] com
27 Rajinder Kumar Senior Manager Mumbai 9004674537 rajinder [dot] kumar [at] jkbmail [dot] com
28 Mohammad Yousuf Wani Chief Manager Cluster 1 Pulwama 9906501917 mohammad [dot] y [dot] wani [at] jkbmail [dot] com
29 Taufeeq Mushtaq Assistant Manager Shopian 7006015571 taufeeq [dot] mushtaq [at] jkbmail [dot] com
30 Amit Kumar Dutta Manager Poonch 9622602800 amit [dot] dutta [at] jkbmail [dot] com
31 Kapil Chadha Senior Manager Rajouri 8803007636 kapil [dot] chadha [at] jkbmail [dot] com
32 Fozia Sultan Manager Cluster 1 Srinagar 9906732899 fozia [dot] sultan [at] jkbmail [dot] com
33 Raies Ahmad Itoo Manager Cluster 2 Srinagar 7304345989 raies [dot] itoo [at] jkbmail [dot] com
34 Ishtiyaq Ahmad Senior Manager Cluster 3 Srinagar 8505800444 ishtiyaq [dot] beigh [at] jkbmail [dot] com
35 Mukhtar Ahmad Manager Reasi 9596330800 ahmad [dot] mukhtar [at] jkbmail [dot] com
36 Sanjay Gupta Chief Manager Udhampur 9419160111 gupta [dot] sanjay [at] jkbmail [dot] com

First Appellate Authority (FAA)

Sr. No. Zone Name Designation Contact No. Email
1 Corporate Headquarters Mr. Shabir Ahmad Bula Deputy General Manager 8454847966 shabir [dot] bulla [at] jkbmail [dot] com
2 Zonal Office Srinagar Mr. Layek Ahmad Jan Deputy General Manager 8595123502 layekahmed [at] jkbmail [dot] com
3 Zonal Office Budgam Mr. Shadab Mehboob Deputy General Manager 9858390629 shadab [at] jkbmail [dot] com
4 Zonal Office Baramulla Mr.Tanveer Ahmed Najar Deputy General Manager 9596559922 tanvir [dot] ahmad [at] jkbmail [dot] com
5 Zonal Office Pulwama Mr. Irfan Anjum Zonal Head 9906609595 irfananjum [at] jkbmail [dot] com
6 Zonal Office Anantnag Mr. Khavar Meraj Handoo Deputy General Manager 9419063422 khavar [at] jkbmail [dot] com
7 Zonal Office Jammu Ms. Anita Nehru Deputy General Manager 7006171001 aneeta [dot] nehru [at] jkbmail [dot] com
8 Zonal Office Kathua Mr. Suresh Kumar Chowdhary Deputy General Manager 9086077667 sureshchowdhary [at] jkbmail [dot] com
9 Zonal Office Rajouri Mr. Rajeev Kumar Digra Deputy General Manager 9419296770 rajeev [dot] k [dot] digra [at] jkbmail [dot] com
10 Zonal Office Doda Mr. Vinay Gupta Deputy General Manager 9419216698 vinay [dot] gupta [at] jkbmail [dot] com
11 Zonal Office Udhampur Mr. Lalit Parkash Deputy General Manager 9419212791 lalit [dot] prakash [at] jkbmail [dot] com
12 Zonal Office Mumbai Mr. Riaz Ahmad Wani Zonal Head 9070010333 riyaz [dot] ahmad [at] jkbmail [dot] com
13 Zonal Office Delhi Mr. Rosy Tickoo Deputy General Manager 9818942121 rosy [dot] tickoo [at] jkbmail [dot] com
14 Zonal Office Ladakh Mr Tsewang Dorjai Zonal Head 9419181281 tsewang [dot] dorjai [at] jkbmail [dot] com

Download Forms

Head Office

J and K Bank ,
M A Road Srinagar- 190001
Jammu and Kashmir
Contact No.: 0194-2483775, 0194-2502649, 0194-2713121, 0194-2713124, 0194-2481999, 0191-2471020 (Jammu)
Board line Numbers:0194-2481930, 0194-2481935
Email: sp [dot] chq [at] jkbmail [dot] com
Fax No.: 0194-2481928, 0191-2471999, 0194-2481902

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Comments

Customer number call now

Customer number call now

Sar mujay lager balance zero

Sar mujay lager balance zero honi chahay sar iam very poor man aur sar may gaya tha apnay branch pay aun ko bola sar mujay lager balance zero kar dee g yea aun he nay bola apna account hee baand kardo aur sar account may ®471 deposit rehta hai so please mujay lager balance zero kar dee g yea please

Extra charges changed as the name of PRCR

I Mr. BASHIR AHMED having an account in your jkbank sammerbagh LASJAN under no. Sb83. that I was charged ®415 . rupees on the name of PRCR ON Date 24-2-2018and then repeat these PRCR Charges again 200 and again 200 on the same day of 25-2-2018 which charges I was changed in a same day on same situations UNKNOWN SERVICE (PRCR) I want my balance back otherwise close my account

charges

i am extremely sorry to say that you have deducted from amount charges of rs.
230/-. i have deposited the amount and i am your customer for the last 20 years.
without any information how much is my minimum balance i do not have any cheque
book. then why you have deducted amount. i am very poor man please return my
money i shall be highly thankful.

ambala cantt branch haryana a/c no 2036