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J&K Bank Customer Care No. 1800 890 2122
Updated on Wednesday, 4 January 2023 - 5:13pm
Organization:
J&K Bank Toll free Number(s):
- 1800 890 2122 (Customer Care/E-banking)
- 1800 1800 234 (Another Customer Support Number)
All India Number(s):
- 0194-248 1999 (Customer Care)
- 0194-271 3333 (ATM HelpDesk )
- 0194-248 6424 (Debit/Credit Cards Queries)
- 0194-248 1936 (Inbound International Voice Services)
- 0194-248 1953 (Loss Of Card)
- 0194 247 9181 (Another No. For ATM Helpdesk)
Website:
Official Website IVRS Menu 1800 890 2122
- Press 1: Hindi/ Urdu
- Press 2: Kashmiri
- Press 3: English
After selecting language
- Press 1: To report lost or test of your card
- Press 2: For account information
- Press 3: For enquiry related to product and deposit etc
- Press 4: For services related to pension information or electricity bill etc
- Press 5: To change language
- Press 0: To speak to our representative
Emails
- jkbcustomercare [at] jkbmail [dot] com (Customer Service)
- mbank [at] jkbmail [dot] com (Mobile Banking Queries)
- helpdesk [at] jkbmail [dot] com (ATM Helpdesk)
Internet Banking
Important Links
For Customer Services
| Services | Contact No. |
|---|---|
| Contact Centre | 18008902122 |
| Customer Care | 0194-2481999 |
| E-banking / Mobile banking / UPI | 18008902122 |
| ATM Helpdesk | 0194-2713333 |
| Debit/Credit Cards | 18008902122 (Toll Free), 0194-2482463, 0194-2486424 |
| Inbound International Voice Services | 0194 2713434, 0194 2713435 0194 2481936 |
| NEFT Services | 0194-2502674 |
Grievance Redressal
- For queries/complains and feedback, visit grievance redressal portal, or fill the given form.
- You can contact nodal officers of your zone, the contact deatils are given below:
Nodal Officers
| Address and Area of Operation of Nodal Officers of the Bank for resolution of Customer Grievances |
||
|---|---|---|
| Zone | Address details of Nodal Officer | Nodal Officer - Zonal Head |
| Srinagar | Zonal Office
M.A Road Srinagar
190001(J&K) Phone(LL): 0194-2471042 0194-2452658, 0194-2471723, 0194-2484008. Email: united [at] jkbmail [dot] com |
Mr. Shabir Ahmad Bhat email: shabir [dot] a [dot] bhat [at] jkbmail [dot] com 7006512854 |
| Budgam | Zonal Office
Industrial Estate Zainakote, Srinagar 190012(J&K) Phone(LL): 0194-2497735, 0194-2497736, 0194-2497734 Email: zoktwo [at] jkbmail [dot] com |
Mr. Sajad Hussain Malik email: sajad [dot] malik [at] jkbmail [dot] com 9819263336 |
| Baramulla | Zonal Office
Amargarh, Sopore 193201(J&K) Phone(LL): 01954-223595, 01954-223596. Email: zobara [at] jkbmail [dot] com |
Mr. Arshad Hussain Dar email: arshad [dot] hussain [at] jkbmail [dot] com 8493083821 |
| Pulwama | Zonal Office
J&K Bank Building Pulwama 192301(J&K) Phone(LL): 01933-241204, 01933-242226 Email: zopull [at] jkbmail [dot] com |
Mr. Tariq Ali email: tariq [dot] ali [at] jkbmail [dot] com 9906664848 |
| Anantnag | Zonal Office
Bakshiabad, Anantnag 192101 (J&K) Phone(LL): 01932-2227340 Email:zoksou [at] jkbmail [dot] com |
Mr. Tasaduq Ahmad Dar email: tasaduq [dot] dar [at] jkbmail [dot] com 9596355066 |
| Jammu | Zonal Office
Rail Head Complex Jammu Phone(LL):0191-247102 -25 Email: couple [at] jkbmail [dot] com |
Mr. Rajesh Dubey email: rajesh [dot] dubey [at] jkbmail [dot] com 7006678594 |
| Kathua | Zonal Office
Kathua Near Forest Protection Office Hatli Morh Kathua 184102 Phone(LL): 01922-234663 Email: zojtwo [at] jkbmail [dot] com |
Mr. Sanjeev Kumar email: Sanjeev [dot] kumar [at] jkbmail [dot] com 9419163062 |
| Doda | Zonal Office
Khan's Plaza, Near Dak Bunglow, Doda, Jammu & Kashmir. Pin-182202 Phone(LL):01996-233589 Email: zoudam [at] jkbmail [dot] com |
Mr. Fayaz Ahmad Bhat email: fayaz [dot] bhat [at] jkbmail [dot] com 9945477795 |
| Udhampur | Zonal Office
Near Sanson Petrol Pump, Domail Udhampur-182101. Phone(LL):01992-270367 Email: zjnone [at] jkbmail [dot] com |
Mr. Rajesh Gupta email: rajesh [dot] gupta [at] jkbmail [dot] com 9419139852 |
| Rajouri | Zonal Office
Muradpur, Rajouri, J&K- 185131 Phone(LL): 01962-253060, 01962-253454 Email: zorajo [at] jkbmail [dot] com |
Mr. Satish Kumar email: kumar [dot] satish [at] jkbmail [dot] com 9419165522 |
| Ladakh | Zonal Office
Opposite Tourist Information Centre, Main Bazaar, Leh Phone(LL):01982-252023, 01982-252130 Email: priest [at] jkbmail [dot] com |
Mr. Dorjey Angchuk email: dorjey [dot] angchuk [at] jkbmail [dot] com 9596858918 |
| Delhi | Zonal Office
Plot 132-134, Sector 44 Gurgaon Phone(LL): 0124-4715800 Email: favour [at] jkbmail [dot] com |
Mr. Rakesh Magotra email: rakesh [dot] magotra [at] jkbmail [dot] com 9419191974 |
| Mumbai | Zonal Office
National Business Centre 1st & 2nd Floor, Bandra Kurla Complex Bandra East Near Asian Heart Hospital Besides JSW 4000051 Phone(LL):022-26384200, 022-26384100 Email: sketch [at] jkbmail [dot] com |
Mr. Raja Zaffer Khan email: rzkhan [at] jkbmail [dot] com 7889953245 |
| Principal Nodal Officer of the Bank | ||
Contact No: 0194-2502648 email: narjaygupta [at] jkbmail [dot] com Address: Office of the General Manager, Corporate Headquarters Srinagar. |
||
Nodal Officer under B.O.Scheme
| Covered Area | Address / details of the Nodal Officer under B.O.Scheme |
|---|---|
| Union Territories of J & K and Ladakh |
Mr. Vinod Kumar Sharma Deputy General Manager (S&C J&K and Ladakh) The Jammu & Kashmir Bank Ltd Zonal Office Rail Head Complex Jammu Phone: 0191-2471899 9867834443 email: vinodsharma [at] jkbmail [dot] com |
| Rest of India. | Mrs. Kirti Sharma Deputy General Manager (S&C Rest of India) The Jammu & Kashmir Bank Ltd Zonal Office, Plot No. 132-134 Sector-44, Gurgaon (Haryana)- 122002 0124-4715800 7840070010 email: kirti [dot] sharma [at] jkbmail [dot] com |
| Address of Internal Ombudsman of the Bank | |
Mr. Rajendra Kumar Nehra In case of complaints regarding Digital Banking Transactions, or you are not satisfied with the resolution, contact : Address & Area of Operation of RBI Ombudsmen |
|
Incharge ATM Helpdesk
Mr. Irfan Kawoos
Address: First Floor, Air India Building,
Opposite Sher-i-Kashmir Park,
Residency Road, Srinagar - 190001, India
Grievance Nodal Officer For Debit/Credit Cards
Mr. Towfeeq Ahmad
Contact No.: 0194-2502685
Email: grievance [dot] creditcards [at] jkbmail [dot] com
Aadhaar Complaints Escalation Matrix
| Zone | EDP Incharge Name | EDP Incharge Mobile No. |
EDP Incharge Email Id |
|---|---|---|---|
| Level - 1 | |||
| Delhi | Nadia Ishtiyaq | 7503554372 | nadia [dot] ishtiyaq [at] jkbmail [dot] com edp [dot] favour [at] jkbmail [dot] com |
| Jammu Central 1 | Sanjeev Singh | 9419189208 | edpjam [at] jkbmail [dot] com sanjeevsingh [at] jkbmail [dot] com |
| Jammu Central 2 | Gourav Gupta | 7051015600 | edp [dot] zojtwo [at] jkbmail [dot] com gourav [dot] gupta [at] jkbmail [dot] com |
| Jammu North-1 | Ashish Arora | 9906060868 | ashish [dot] arora [at] jkbmail [dot] com |
| Jammu North-2 | Sanjay Gupta | 9958661422 | sanjay [dot] gupta [at] jkbmail [dot] com |
| Jammu West | Aehajaz Ahmed | 9906968022 | edp [dot] zorajo [at] jkbmail [dot] com |
| Kashmir Central 1 | Mir Naveed Iqbal | 7006380422 | naved [dot] iqbal [at] jkbmail [dot] com |
| Kashmir Central 2 | Peerzada Ummer Ashraf | 7006565119 | edp [dot] zoktwo [at] jkbmail [dot] com peerzada [dot] ummer [at] jkbmail [dot] com |
| Kashmir North | Mr Sheikh Shoaib | 9596226147 | sheikh [dot] shoaib [at] jkbmail [dot] com edp [dot] zobara [at] jkbmail [dot] com |
| Kashmir South 1 | Waseem Ahmad | 9906577998 | waseem [at] jkbmail [dot] com |
| Kashmir South-2 | Mir Arief | 9419042744 | mir [dot] arif [at] jkbmail [dot] com edp [dot] zoksou [at] jkbmail [dot] com |
| Ladakh | Mr. Tsewang Dorje | 9419269536 | tsewang [dot] dorje [at] jkbmail [dot] com |
| Mumbai | Syed Zeeshan Ali | 9906380110 | zeeshan [dot] ali [at] jkbmail [dot] com edp [dot] sketch [at] jkbmail [dot] com |
| Level - 2 | |||
| Kiosk Team | Qamar Mushtaq | 9858941356 | qamar [dot] mushtaq [at] jkbmail [dot] com |
| Kiosk Team | Masooma Maqbool | 9797866644 | masooma [dot] maqbool [at] jkbmail [dot] com |
| Kiosk Team | Zubair Siraj | 9871117358 | zubair [dot] siraj [at] jkbmail [dot] com |
| Level - 3 | |||
| Project Management Team | Qazi Kamil | 9622510797 | qazi [dot] kamil [at] jkbmail [dot] com |
Forms Center
Chairman & Managing Director
Mr. Rajesh Kumar Chhibber
Address: The Jammu & Kashmir Bank Ltd.
Corporate Headquarters
M.A Road
Srinagar, J&K , India
Phone : 0194-2481900,
Fax: 0194-2481902
Jammu Phone No's: 0191-2471020
Fax: 0191-2471999
Registered/Corporate Office
M A Road
Srinagar 190 001
Jammu & Kashmir
Comments
Customer number call now
Customer number call now
Sar mujay lager balance zero
Sar mujay lager balance zero honi chahay sar iam very poor man aur sar may gaya tha apnay branch pay aun ko bola sar mujay lager balance zero kar dee g yea aun he nay bola apna account hee baand kardo aur sar account may ®471 deposit rehta hai so please mujay lager balance zero kar dee g yea please
Extra charges changed as the name of PRCR
I Mr. BASHIR AHMED having an account in your jkbank sammerbagh LASJAN under no. Sb83. that I was charged ®415 . rupees on the name of PRCR ON Date 24-2-2018and then repeat these PRCR Charges again 200 and again 200 on the same day of 25-2-2018 which charges I was changed in a same day on same situations UNKNOWN SERVICE (PRCR) I want my balance back otherwise close my account
charges
i am extremely sorry to say that you have deducted from amount charges of rs.
230/-. i have deposited the amount and i am your customer for the last 20 years.
without any information how much is my minimum balance i do not have any cheque
book. then why you have deducted amount. i am very poor man please return my
money i shall be highly thankful.
ambala cantt branch haryana a/c no 2036