Email

• glhelpdesk [at] itiorg [dot] com (For Helpdesk Support)

Important Links

• Contact Form
• Branch Locator
• Frequently Asked Questions

For Complaint

Level 1

• For any query/complaint, then you can contact to the branch manager at 022-40273600 (Mon-Fri, 11am-6pm) or email at glhelpdesk [at] itiorg [dot] com

Level 2

• If your query/complaint not resolved, then you can contact grievance redressal officer at the details given below:
  Contact No.: 022-69093694
  Email: customergrievance [at] itiorg [dot] com
  Address: ITI House 36, Dr. R.K. Shirodkar Marg,
  Parel,Mumbai-400012, Maharashtra

Level 3

• If you are not satisfied by the resolution provided at the above levels, then you may appeal to Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of RBI at the details given below:
  Contact No.: 022-23084121
  Email: dnbsmro [at] rbi [dot] org [dot] in
  Address: Department of Non-Banking Supervision,
  Mumbai Regional Office, 3^rd Floor,
  Opp. Mumbai Central Railway Station
  Fax: 022-23099122

Address

ITI Gold Loans Limited
ITI House, 36, Dr RK Shirodkar Marg, Parel,
Mumbai, Maharashtra 400012

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