IndiGo Customer Care Numbers 09910383838

Organization: 
All India Number(s): 
  • 09910383838
  • 0124-6173838
  • 0124 - 4852158
  • 0124 - 6613838

Useful Links

Grievances

Nodal Officer

Email:NodalOfficer [at] goindigo [dot] in

Appellate Authority

Email:AppellateAuthority [at] goindigo [dot] in

Head Office

Level 1, Tower C, Global Business Park(GBP),
Mehrauli-Gurgaon Road,
Gurgaon 122002,Haryana.


Phone: 0124-4352500
Fax:

  • 0124-4068536
  • 0124-4268664

Registered Office

Central Wing, Ground Floor,
Thapar House, 124 Janpath,
New Delhi – 110001 India.

Fax : 011-43513200

Email

  • corporate [at] goindigo [dot] in
  • customer [dot] relations [at] goindigo [dot] in
  • marketing [at] goindigo [dot] in(for marketing queries)

Comments

Lost my purse

Dear Indigo team, I was flying from Goa to Delhi on 12th May 2019 in Indigo flight number 6E637. Gate number G. My seat number was 13B. I lost my sling bag (black color with blue handles. Small side slingbag) after security check-in. I already contacted airport authorities and they have confirmed that they have found my bag. Please let me know how can you help me get my bag?

Loss/misplacement of reading glass

I am a regular national & international traveller. I often take Indigo flight. Recently I travelled in Indigo flight 6E 366 - Mumbai-Hyderabad departing Mumbai at 8.30 am on 3.5.19 . My seat No. was 2A.

During this travel I misplaced/forgot my reading glass. I realised this when I had already checked out of the airport at Hyderabad. I request you to kindly let me know if there is any way to locate. If so how do I go about and who should contact.

Look forward to your favourable response.

Regards
Neha Thakore

www.indigo.in

Indigo customer care number 62O4987l2O

Customer support number =62O4987l2O

62O4987l2O = 62O4987l2O..... Any problems with contact this office number 62O4987l2O

62O4987l2O

62O4987l2O

Booking

I wanted to book a two ways flight from your app and the system deducted the money but gave me no booking by saying en error occured. I contacted customer help and they said it would be refunded within a few days. It has been a few days and still no money is refunded plus I have no booking either. If you will not refund the money, why dont you help me with my booking?
Please help asap.
Thank you.

Ticket cancil

Hamko online ticket book agar Karna ho kese Karen pleas reply

www.indigo.in

Indigo customer care number 62O4987l2O

Customer support number =62O4987l2O

62O4987l2O = 62O4987l2O..... Any problems with contact this office number 62O4987l2O

62O4987l2O

62O4987l2O

Can I travel with glass framed paintings small size

I ma traveling from bangalore to lucknow with 6E449. I want to know if I can carry glass framed 14inches paintings with me in my hand baggage in cabin.
As my relatives Tarun Bhatnagar had bad experience with their check in baggage which was not handling properly with the airport staff while transferring. Hence many of items got damaged.

Mishandled Baggage by Indigo Airlines

I am a international passenger and extremely pissed at the way Indigo handles baggage for there passengers. I was travelling from Kolkata to Vadodara on February 9th, 2019 via Hydrebad. On reaching Hydrebad I came to know that the flight got cancelled to Vadodara which was on Sunday February 10th which is a usual affair as a few passengers had been complaining at the counter that the Sunday flight always gets cancelled between Hydrebad-Vadodara sector. I was re-routed from Hydrebad - Delhi - Vadodara after repeated request with the Indigo Staff at the airport to fly the same day. When I reached Vadodara to my surprise the checked-in baggage’s did not turn up. I immediately complained the Indigo staff at the Vadodara Airport about the mishandled baggage on February 10th at 3:45 pm who promised that I will receive the baggage’s the same day. It has been almost 18 hours since then with absolutely no information from Indigo. Is this the kind of customer service we expect with no sense of ungency or decency to update the customer??

two ticket book from Jaipur to Bangluru

I booked 2 ticket from jaipur to bangluru but got msg flyte cancled and i not getting call also indigo change my flyte without confirming me on time
i want to fly on early morining and Indigo change evening time without inform to me

Urgent i want to change plz confirm me

Don’t book flight with Indigo. Almost died Indigo flight

After my latest experience, I’d rather walk to my destination than fly with IndiGo. I can't forget my horrific experience on my Indigo 6E-237 Jaipur-Kolkata flight. Midway through the flight, the whole plane filled up with smoke. Through the smoke and the smell, breathing became difficult. The passengers had a lot of trouble, especially small kids and elderly. But the crew had no answers. What is more alarming, even the oxygen masks didn’t open. Upon spending painful 30-35 minutes, as the flight landed in Kolkata I asked crew to help me get out from the flight from the crew but they didn't. They didn’t provide any instructions to deboard/how to get out since smoke was completely filled inside the cabin before landing and the rear gates couldn’t be opened due to the smoke. In the end, emergency exit had to be used. Going forward, I will never think of boarding INDIGO again ever!! We later learned that this is Indigo’s new Airbus plane, which should be a big worry for everyone. If you really value your life stay away from Indigo. I discourage anyone else from flying Indigo. You don’t spend your hard earned money to see a near death flight experience! Do not go for Indigo flights.

Don't want to die with Indigo - Distressful Jaipur - Kolkata

Faced a very bad experience on the Indigo Jaipur-Kolkata flight. Everyone on board the Jaipur to Kolkata Indigo 6E-237 flight had a narrow escape with death. The cabin started filling up with smoke, which made breathing difficult. The horrible part was no oxygen masks got deployed down. Adding more to chaos, the crew was falling short of supplying handheld oxygen cylinders to passengers who were finding it difficult to breath. All the passengers feared for their lives since the smoke kept filling up the cabin. Seeing such a dire incident in the flight, I was constantly praying to God to help us land safe so I could see my parents and grandparents at a family event for which I was travelling to Kolkata. Somehow 30 dreadful minutes passed in flight and as the flight neared the airport, the smoke in the cabin had already swallowed-up all the visibility in the cabin of the Indigo flight and many of us had reconciled to our fate! Now at this time, already some passengers were running out of breath. Finally, the flight landed but that was not the end of the torturing on board experience. We were forced to exit in a haphazard manner without proper assistance. Everyone was pushing hard for their lives and now the crew had totally lost the chance to accommodate exit in a safe manner since they were busy on their own. Running down the cabin we came down through the chute in the emergency exit at the back of the aircraft. Due to this I and one of my family members got some bruises and scratches all over the body. I know this was Indigo's new Airbus aircraft but I’m sure this was my last experience flying in it. Goodbye Indigo, friends do not ever think of Indigo again to fly. I would request to refrain flying Indigo if you really value your money, life, and family.

Don't want to die with Indigo. Distressful Jaipur-Kolkata flight

Faced a very bad experience on the Indigo Jaipur-Kolkata flight. Everyone on board the Jaipur to Kolkata Indigo 6E-237 flight had a narrow escape with death. The cabin started filling up with smoke, which made breathing difficult. The horrible part was no oxygen masks got deployed down. Adding more to chaos, the crew was falling short of supplying handheld oxygen cylinders to passengers who were finding it difficult to breathe. All the passengers feared for their lives since the smoke kept filling up the cabin. Seeing such a dire incident in the flight, I was constantly praying to God to help us land safe so I could see my parents and grandparents at a family event for which I was traveling to Kolkata. Somehow 30 dreadful minutes passed in flight and as the flight neared the airport, the smoke in the cabin had already swallowed-up all the visibility in the cabin of the Indigo flight and many of us had reconciled to our fate! Now at this time, already some passengers were running out of breath. Finally, the flight landed but that was not the end of the torturing onboard experience. We were forced to exit in a haphazard manner without proper assistance. Everyone was pushing hard for their lives and now the crew had totally lost the chance to accommodate exit in a safe manner since they were busy on their own. Running down the cabin we came down through the chute in the emergency exit at the back of the aircraft. Due to this I and one of my family members got some bruises and scratches all over the body. I know this was Indigo's new Airbus aircraft but I’m sure this was my last experience flying in it. Goodbye Indigo, friends do not ever think of Indigo again to fly. I would request to refrain flying Indigo if you really value your money, life, and family.

Near Death Experience on Jaipur - Kolkata Indigo flight

Near Death Experience on Jaipur - Kolkata Indigo flight 6E237 - Had a horrible experience aboard Indigo airline while flying from Jaipur to Kolkata last week. I was on-board Indigo 6E-237 and half-an-hour before landing in Kolkata smoke started filling the cabin. This smoke was coming from AC vents and everyone aboard the flight was terrified as this drama unfolded mid-air ruling out any possibility to land any time soon. Everyone was afraid whether the flight would or wouldn't land. It almost felt as if we were sitting in the middle of a pyre of burning plastic and metal. That smoke was so horrible that babies started crying and passengers started murmuring and started throwing nervous glances at each other. Panic was written all over everyone’s face. As the flight landed, I asked a flight attendant to help me get out of the flight but it seems that the crew on board froze. I beg to question the safety regulations followed by Indigo and its crew members. With each moment that passed, everyone grew more and more afraid as smoke completely engulfed the cabin. With little help or information coming from the crew, everyone expected the worse. I swear I will think twice before taking an Indigo flight and will also urge everyone to reconsider Indigo. While it can be written off as a stray incident, the reality is that their aircraft have encountered issues in the recent past.

Indigocan bag the Award "Worst Airlines"

I had travelled by 6E-QMTB9B on 19/20 Dec I had given this feedback. We were assured resolution within 48 hours. A whole week has passed but no resolution or action in seen.
" We had a horrible experience with your flight. We three were carrying 3 hand bags weighing less than 7 kg each. We were not allowed to take our hand bags saying no enough space
Further I would like to register that the hand baggages which we were forced to send in cargo got damaged which you must compensate.
Also the food items were not available in sufficient quantity, and the food we had brought in hand baggage were sent in the cargo so we had to travel hungry."

We had the privilege of

We had the privilege of witnessing the outright rude and disrespectful ground crew of Indigo at Hyderabad airport. They didn't care about passengers, were blunt and created a big scene for 1 kg extra check in luggage. It was as if they are doing us a favor by checking us in to give our boarding passes. To top it off, when we reached Indore, one of our bags was broken, the zipper open, clothes almost falling off. I can't understand why they had to open the bag and destroy it. The worst Service ever. I have been travelling for over 20 years by air. They must have been highly skilled in service to provide me the worst flying experience till date.

Name change should an option in Web Check-in

Name change should an option in Web Check-in

unprofessional management for bus boarding at New Delhi

We were boarding fm Delhi at T1.
made to wait in the bus for apx 15 min. we requested staff to close the doors of the bus so Diesel fumes are kept out, Fumes created lot of irrational to throat m eyes
no action was taken by staff managing buses rather isulting star
flr no 6E129
02 oct 2018 from T1 Delhi

I was travelling today from

I was travelling today from chandigarh airport to Kolkata directly but when I reach the airport I receive the msg that flight has been delayed by 5 hours.is this the service you are giving to your customers.its really annoying.you must inform the customers in advance.i am a businessman and it was my business trip and I will reach Kolkata so late that no market will be open.my whole day is wasted and huge loss to my business.i talked to the ground team they said there is a connecting flight from chandigarh to Mumbai and i will Kolkata at 10.00.Really it's the most terrible experience with indigo and I want compensation of my money.else i will go to consumer court .In future no bookings with indigo now.

Service not at all good ... savage

I am boarding with my group I am traveling from Mumbai to Amritsar .. I had a halt at Delhi .. the flight landed at terminal 1 and we need to travel to to terminal 2 at our own cost ... no information nothing by indigo crew ..this is bullshit not at all acceptable... I need a person apology from your top official right now ..I need a urgent action about this .. thanks

Injury on small finger of right foot

I was traveling by flight 6E 352 on 17th September 2018 on seat 24E. Accidentally some hot tea got spilt on me and as I jerked my foot sideways, the rod of seat support gave me bad cut on the right foot small finger. Pl do something about the sharp metal rods near the seats

Extra luggage payment has been debited twice

Hi indigo team,

I was travelling from Bangalore to Mumbai from 6E414 flight on 16sept .. boarding time 12:50 i was having extra 3 kg luggage and first time I paid and amount is deducted from my account i told them amount has been deducted and the person told me it got canceled and 2nd time again i swip my card and again payment paid Successfully and i asked but amount got deducted twic then he told u will get ur amount soon but still i haven’t received any amount team could you please let me know when i will received my extra amount which i paid.

Extra luggage paymenthas debuted twice

Hi indigo team,

I was travelling from Bangalore to Mumbai from 6E414 flight on 16sept .. boarding time 12:50 i was having extra 3 kg luggage and first time I paid and amount is deducted from my account i told them amount has been deducted and the person told me it got canceled and 2nd time again i swip my card and again payment paid Successfully and i asked but amount got deducted twic then he told u will get ur amount soon but still i haven’t received any amount team could you please let me know when i will received my extra amount which i paid.

Amount deducted twice

Hi Indigo,

My Name is Lav kumar i travelled with you on 25 August 2018 from Bom to Rpr flight 6E 801 , i have booked my ticket on airport reservation only at indigo resrvations counter, My booking reference no is UI6KSQ. My amount of rs 15,284 was deducted twice for one seat 30 D. As your edc machine was having some issue your ground staff told me that my money will be transferred back within 24 hrs , but still i didnot recived my money.

Please look in to the same and contact me asap.

Thanks ,

Lav Kumar

tickety cancle

mera 2 ticket 24 august ko pune to lucknow hai
jamal ahmad khan and dhanjay yadav
Dhananjay yadav ka cancle karna hai

compaint for wheel chair

I WAS VERY MUCH DISAPPOINTED BY THE SERVICES GIVEN BY INDIGO TEAM. I WILL NEVER BOOK INDIGO FLIGHT IN MY LIFE AND TELL OTHERS NOT TO BOOK THIS BAD SERVICES FLIGHT......I WILL TELL U WHY......ACTUALLY WE BOOKED WHEEL CHAIR IN FLIGHT FOR MY MOTHER ...SHE HAS LEG PROBLEM ...SEVERE PAIN IN THE LOWER LIMB...SO WE BOOKED....SHE GOT SERVICE IN CHD AIRPORT ...BUT WHEN SHE WAS ABOUT TO DEBOARD FROM PLANE IN DUBAI AIRPORT.TERMINAL 1 & ASKED FOR WHEEL CHAIR.........THEN .THE AIRHOSTESS TOLD MY MOTHER...YOU WILL GET IT DOWN THE STAIRS ,....BUT THERE WAS NO WHEEL CHAIR AND THE BUS WAS THERE TO TAKE PASSENGER TO METRO TRAIN SECTION....SHE WAS SURPRISED ...AND SHE WAS NOT GETTING ANY STAFF TO TALK ...DOWN THE STAIRS....HOW DISGUSTING...THERE ARE THE LIARS ....SHE WALKED ALL THE WAY FROM BUS THEN TRAIN THEIN AIRPORT...TILL THE BAGGAAGE WITH SEVERE LEG PAIN ...BUT NOBODY HELPED HER.....ALMIGHTY IS WATCHING ALL THIS WHAT U PEOPLE HAD DONE TO MY MOTHER......I WILL NEVER BOOK UR TICKET.

Extra Baggage

I have booked a flight No: 6 E 587 Pune to Hyderabad date 02 Sept.2018.
Booking ID : NF22697130821265 through Make my trip.
I have booked for my on ward journey HYD/ SYD through Air Asia flight AK 68 & D7 220.
baggage allowance is 20 Kg, + carry on. Your allowance is 15 Kg + carry on.
In this case if I have to carry more than 15 Kg what are the rules? what extra charges I have to Pay.
Your urgent action will help me a lot.
thanks.

Cancellation of my tickets & its refund

Dear Sir,
I am a super senior citizen of 85 years & have been travelling by Indigo airlines frequently.
Recently, on 15 June,2018 I booked my tickets for myself & my wife for Lucknow- New Delhi for 29th July,2018 & return journey for 30th July,2018. The bookings were made through IRCTC & payments for the tickets were made through SBI Netbanking.The PNR for the onward journey was QYC3WI & for the return journey was DY3S9S.However, due to some unforeseen circumstances including a medical condition we are now unable to take on the above journeys & are forced to cancel these tickets.
Considering my age & circumstances I shall be grateful if the amount spent by us in purchasing the above tickets are kindly refunded to me as a special case.
Thanking you,
Jagdish Chandra Kukrety

REFUND

Sir.
My holiday is not a section.

Not providing any information

My wife is traveling from Bangalore to Delhi by flight no. 2943. It's schedule arrival at Delhi is 13:00 hours, but it was diverted to Lucknow. It is now 17:36 hours but this flight is still standing and nobody is providing any information regarding its likely departure to Delhi. I have tried to your customer care department. First of all mobile number given on site is not working. Then I dialed landline number provided but of no use. This is very ridiculous and strange that neither anybody is aware about such diversion nor able to provide any information.

Taxes & other charges

Tax & other charges send details

Taxes & other charges

Hi sir I am business man e ticket
Booking your flight. I give my GST number but your side not Gst number and one word taxes other charges you give me your tax details I claim my input GST Amount.

Damage of my baggage

Dear Madam/Sir,

This is to inform you that today (30th June 2018) I Biswajit Debnath with my family travelled in your flight "6E 958" from Guwahati to Bagdogra. Due to your negligence, my baggage is damaged. A wheel of my baggage is uprooted and not returned to me because the hostesses could not find it. So I would like to claim for repair or for payment or for a new baggage. I would like you to consider my petition against this as early as possible.

Laguage in domestic flight

Dear sir'
I planned to travel from Kuwait to delhi on August by gulf air and gulf air intl. Allowable laguage is 40 kg but in domestic is allowing only 15 kg but I m coming from Kuwait with 40 kg. So please advise and do the needful.

Regards
Ejaz

Senior Citizen Discount

Sir/Madam

Recently i purchase ticket from chennai to delhi on 08/06/18. The age is not at all high lighted. Since i am senior citizen is there any eligibility. in case if any eligibility how the refund will be made. pls. let me know

srinivasan.r

Misreading of my last name

Hi, I am HARSH AILAWADI travelling on indigo flight no. 6E- 2752 the 04- June 2018 from Chennai to Delhi, hereby request you to kindly rectify the error of wrongly feeding my last name as AILAWASI instead of AILAWADI, the error is caused by me while booking the ticket and today while I was scrutinizing my itenary I was surprised to see the error and thought of dropping the mail to you. You are hereby requested to rectify the same or ignore the error or direct me for any other formality.
Kindly reply asap on my mail.
Regards
Harsh Ailawadi

I am travelling from Goa to

I am travelling from Goa to Hyderabad how many liquor bottles are allowed

Travel Certificate Booking

Dear Sir,

Pl. provide invoice of RS 200/= against on line payment which i done to download Travel certificate of PNR No. EH55YN and my on line Transition reference is NSB163071503841GADNLINV5, transfer to INB indigo Airlines INDIGO AIR Payments.

regards

Rakesh Kumar
Email : kumarrakesh [at] bel [dot] co [dot] in

Sony Z two mobile missed

Dear sir/Mandan,
Myself Man singh, from Bareilly UP., My mobile Sony Z2 missed ,during travelling or security checking in Indigo airline.
I was travelled with indigo airline on 1st May 2018, from Mangalore to Hydrabad ,flight number was 6E 7142 and seat number 7F, departure time was 19:05 hrs.
And again same date , travelled with Indigo airline on 1st May 2018 from Hydrabad to Delhi,flight number was 6E 766 and seat number 4F, Departure time was 23:30 hrs.
This mobile is very important to me plz search and inform me on 063XXXXXX45,
Add.-Village Bukhara,Post chaubari, Dist Bareilly Uttar Pradesh , Pin -243001.

Medical approval to take patient

Sir

I wan to send email for medical approval to take patient in tomorrows flight from lkn to hyderabad under emergency

Please helpp

Journey against booked flight from Kolkata to Delhi

Dear Madam/ Sir,

I have already purchased a ticket for 3 of us from Kolkata to Delhi on 18.5.18 against booking reference OBMSNP thru flight no. 6E224 at 9.45 pm ,
This is just to inform you that I have a connecting flight to Shimla on next day early morning i.e on 19.5.18 , in case of any kind of cancellation of your particular flight ( thru which we are supposed to fly) on 18th May night we will be in big trouble and wont be able to fly towards our onward destination .

You are being requested to let us inform well in advance in case of any kind cancellation or re-scheduling of your said flight and if any such things happen you should be liable to arrange for any separate prior or late night flight upto Delhi just to catch the 19.5.18 early morning ( 7 am) flight from Delhi itself

Thanks and regards
Kunal Roy

Kolkata

Pre booked meal not provided

The crew refused to serve the meal which was pre booked along with the ticket. Highly unprofessional.

REQUEST FOR CHANGE OF NAME OF TITLE

It is requested that I have been booking a ticket from Jaipur to Kolkata but erroneously my two daughter Title types MRS instead of MS and my wife Title has printed MS instead of MRS. my ticket Bokking Reference OL89QR. Hence, it is requested may please be ammended the same at earliest pl.

Misspell

Dear Team,

I have booked tickets from vizag to bangkok and from Bangkok to vizag,
Insted of "selom srikanth" my name on ticket got as "seelam srikanth" which i booked from mobile got typo misspell
can you guys do some thing about it.
we friends totally booked 12 tickets so please help me solving this issue.
Its me who booked the ticket and got wrong.

Lost of jacket from lugggage

Dear Sir,
My father boarded flight no. 6E3906 on 12 Feb 18 from Gau Del 1325 hrs and his jacket red and black reversible was been stolen in between the journey grom Gau or Del.Kindly do the needful to find the jacket and stop these type of instances further.

Special thanks to all the Indigo people for their caring attitud

Dear Sir.....I profusely thank the whole Indigo fraternity for their care and help which they showed towards my parents who are old in their eighties. My parents flew from Kolkata to Bangalore and then from Hyderabad to Kolkata.Both my parents have sight problem and they were in Hyderabad to pay a visit to LV Prasad eye institute. They both used wheelchair as they can't read the instructions or the sign boards everywhere.The Indigo staff helped them from procuring the boarding pass till they got into the prepaid taxi at Kolkata airport that they are so happy and have gained so much confidence that they are now ready to fly for medical checkups every year only by Indigo.I will remain ever grateful to you all and suggest others to have faith and confidence on Indigo. Thanking you.

Indigo application

I found the indigo application impossible to work with. Why don't you put in a proper app. so that our time is not wasted. It is exasperating to work with it.

Customer complaint

To the Higher authorities,

Treat this mail as a very huge customer complaint from my side and if this is not acknowledged I will file a complaint against your company with the consumer court.

There has been a nuisance created by your airlines for me for no rhyme or reason. I had booked a ticket for myself for the flight number 6E 405 scheduled to be departed from Delhi to Pune at 18:20 pm on 25th December 2012. I had reached airport and was waiting in a line well before the boarding time and was waiting there for more than 15 minutes. I reached the counter at 5:30, however your people had stopped the check in till then. There were still 50 minutes left for the flight to be boarded. There were no announcements made for me till the last minute. One of your ground staff says the counter has closed and all your passengers have boarded the flight and I have missed the flight which was scheduled at 6:20.

Your Delhi base ground crew does not have any etiquette's and hold a big attitude and do not serve the main purpose i.e customer support. The ground crew actually does not deserves to be employed as they do not have any respect for their customers. The manager 'Gagandeep Singh' and 'Herleen' the counter lady showed off their back to me while I was talking to them, which frustrated me further.

I really fail to understand on what grounds do you actually employ such individuals. These guys were just cribbing and wasting my time doing nothing and kept fighting with me which made me waste 40 minutes during which i could have ran off and caught the flight even not taking further help from your airlines. I mean other than a bus service don't you have a car or cab for your passengers to reach the aircraft during emergencies. Your crew was just interested in making me wait there, frustrate me and earn further money by taking further Rs5000/- for other flight even though your flight 6E 405 had not even flown off.

I have shelled out Rs8500/- at the last minute to catch another flight to Pune on emergency grounds. These are full ticket charges for Spice Jet at last minute. It would be really appreciated if you could refund the payments made for the ticket I purchased for your flight as I was no where at fault and your crew had just wasted time in cribbing an doing nothing.

If I do not receive the refund for the ticket make this very clear I will file an official complaint against your airlines in the consumer court. Take this email as a matter of urgency and refund me my money. And for God's sake please teach your employees how to treat your customers fairly, which is the main objective of your airlines.

Well word of mouth plays a very important role in promotion of any company. I am very sure that I wont travel by Indigo ever again and also spread this amongst the huge community I am aware off. It was a poor performance by yourselves and you all do not deserve to be a part of this service industry. A spoil sport airline with disgusting employees. You have embarrassed yourselves and also embarrassed a passenger in front of the entire airport for a mistake or laziness done by your employees.

Rude behaviour od ground staff

I am a regular customer of Indigo Del- Dibrugarh flight. i have been travelling since the last 7 years. I have a severe problem with the ground staff at the dibrugarh airport. There is a lady with a round face, she is always so rude to people, she never pays interest to my preferences, as its a 4 hours flight i don’t like the emergency window seat, but she never relies properly. Moreover when i board from the delhi airport , the staff here in Delhi never checks the weight of the hand baggage, so i am always in a notion that 10 kg is allowed, Infact no other airlines ever check the weight of hand baggage, just that its not a huge bag is enough. But this women in dibrugarh harrassed me like anything. She insisted that i cannot take more than 7 kg , and i didnt have space in the luggage bag to shift my stuff. If there is a rule about this that more than 7kg is not allowed than i would request all airlies to do the same in all airports, but when one ground staff in a small airport like dibrugarh in Assam behaves like this than it becomes very irritating, because we people in metros keep travelling in so many airlines and to Mumbai and Bangalore frequently, but have never faced such rules and behaviors from the ground staff. If this is the case than next time i travel to my hometown i would prefer a jet flight which also gives service than facing this women again. Moreover the last time i was flying to Bangalore my luggage was 20.5 kg , but the staff here in Delhi was very sweet to me and did not demand for money, but the ground staff in Dibrugarh , takes money each and every time even of the luggage is 21 kg, i have myself seen many customers paying extra 100- 900 rs to the ground staff there. I don’t know how does Indigo manages its staff, but why is it that only this small airport and the staff there has been taking money from passengers whereas the metro city airports don't do so. Please look into this matter seriously. I am very happy with the service of Indigo otherwise, i want to continue with it, but I would request , that someone please take care of the ground staff in Dibrugharh, Assam.

Harassment by Indigo for International Travel

I travelled from Mumbai Dubai on 26 May 2012. My booking ref was GGI1DA. I changed my date from 27 May to 26 May. I paid fair difference on 26 May by debit card and money is deducted from my acct on same day. Again On 31 May money got deducted from my acct by interglobe aviation. As per your web site address I have written to nodal offficer and no reply from him.
As a customer I have suffered too much in my travel due to following reasons and this will be my last journery with Indigo.
1. When I changed the date I was told that you can not pay by international credit card since you are changing date 24 hours before. I was holding Dubai credit card.
2. I was ready to pay by cash. I was informed that we can not accept cash. Only way to pay is by Indian credit card or debit card. I paid by debit card and now suffering too much.
3. I belive as a customer I have write to pay by my choice which was declined by your air line.
4. I have lost money talking to my Bank in India ABOUT this double transcation as well your customer care in India.

Not allowed to Board Aircraft, no refund

To,
The Managing Director.
INDIGO
Subject : Mental Harassment and torture caused to me
Reference : Ticket No.- JF7QLP, for Indigo flights on Dt. 12/Aug/2011,
in R/o Rr. Vikas Yadav

Sir,
Being aggrieved and deeply pained with un-human and in-descent attitude of INDIGO staffer namely Ms. Manju Shree at Bangalore Airport, resulting considerable financial losses besides mental agony, I would like to bring to your notice, the unpleasant instance of 12th Aug, 2011.

I had purchased confirmed Tickets having Ticket No.- JF7QLP for air-journey on 12th Aug, 2011 from Bangalore to New Delhi by Flight No. 6E-122 . I reached to the airport at 15:45 hours. It was a long queue on an Indigo counter. So i directly reached to Ms. Manju Shree at 1600 Hrs and she informed me to be in queue. When I personally visited Indigo Counter and enquired, the staff straight away informed me that now I can’t board the flight, I informed them that I reached on time and was waiting for my turn on the counter. Ms Manju Shree she laughed at me and she did't reply for the same and asked me to meet Mr Alexender on the other counter. I reached to Mr. Alexender and informed him that i reached on time but Ms Manju Shree asked me to be in Queue and when Mr Alexender tried to confirm the same from her she refused in front of me stating that she didn't share any conversation regarding the same. He said “We had made the announcement & you missed it so we can’t help, now you can’t board the flight.”. I requested him if he can do something about it because it was very important for me to reach Delhi anyhow on the same day, for my own engagement. After my pleading in front of him he recommended me to board a flight for other day 13th Aug 2011 by paying Rs.12000. He recommended the same on my ticket and the time after the entire argument which he has mentioned is 16:29 Hrs (Scanned copy of the same is attached for your reference) I proposed 2 options, as under:

1. To cancel both the tickets and give me Full Refund.
2. To accommodate me in the late evening flight on same day from Bangalore to Delhi.

The first option, was straightly refused by giving some flimsy excuses, for second, The staff insisted me to pay an extra amount of Rs. 12000.00 for no fault of mine. The earlier Tickets had cost me Rs.3600. Besides all the money loss I postponed my engagement date and canceled all the venues and other expenses gone in vain which I made for the day.

Further it was also obligatory for INDIGO, which is airline of Repute to arrange my Boarding at Bangalore as is being done by other Air-lines. But Indigo did not arrange it.

Hope you will understand the issue in its right spirit. You are requested to kindly refund my money or issue me a ticket for my next date of engagement, travel or a ticket voucher in lieu of the above mentioned ticket in order to restrain me from taking a legal stand against your airline.
I, further like to bring to your notice, that in case of no satisfactory action from your side, I may be forced to approach Hon. Minister for Civil Aviation Mr. Vyalar Ravi as well as to bring the instance to notice of Press and other air-lines also
Expecting suitable action and a line of reply from your side,

Yours Faithfully,
(Vikas Yadav)
AddressH.no 4054 K block Sanik colony Sector 49 NIT faridabad (Haryana)
Contact: 9538875521
Email: vikasyadav [dot] ada [at] gmail [dot] com

Complaint about not able to board filght #292

Respected Sir
we were flying from cochin to guwahati. we had to board two flight of your company, from cochin to chennai on flight # 315 which was suppose to arrive in chennai at 12: 35pm and we had our connection flight of your company to guwahati (fight no: #292) by 1:50. we were informed by your company by a sms that counters will be closed 45 min's prior to the departure. there was a flight delay for about 15 to 20 min. after recieving bagage when we reached your counters by 1:05 pm but your counters informed us that we are not allowed to board also informed that counters closed before.
we purchased purchased two tickets for the same journey and the e ticket number is " MDVJDN " and " TDEKDW ". we also have filed a complaint in your office at chennai airport.
we want refund of our tickets at the earliest.

mathews paul
08486002022 / 09447872136

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