IVRS Menu: 1800 425 4445/1800 890 4445

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• Press 1: To report fraud and unauthorised transactions.
  • Press 1: For blocking of debit card.
  • Press 2: For blocking of net banking.
  • Press 3: For blocking of UPI.
  • Press 4: For freezing of account.
  • Press 9: To speak to customer care executive.
• Press 2: For balance enquiry.
• Press 3: For last 5 transactions.
• Press 4: For account statement.
• Press 5: For IVR services.
  • Press 1: For IVR phone banking and complaint.
  • Press 2: For loans.
  • Press 3: For credit card.

• By Contact No: You can call at 18004257744 or 044-28519573, 044-28519574, 044-28519575, 044-71729701 .
• By Email: You can Send Email at creditcard [at] iobnet [dot] co [dot] in
• By SMS Service: SMS "HOT" to 9966051699
• By Credit Card Customer Portal : You can block your credit card through credit card customer portal.
  Login→Navigate to Services→Initiate Permanent Block→Permanent Card Block →Confirm the request →Enter OTP

Level 1:

• For any complaint you can contact the customer support at 18008904445, 18004254445 (Working Days- 24x7), or you can also visit your nearest Branch Location .
• You can also lodge your complaint through Standardized Public Grievance Redressal System (SPGRS) .

Level 2:

• If your query/complaint is not resolved or you are not satisfied with the resolution provided at Level 1, then you can contact the Regional Offices at the details given below:
  

  Sr.No.	Region	Contact No.	Email	Address
  1	Ahmedabad	079-26589868	ahmedabadrm [at] iobnet [dot] co [dot] in	1st Floor, Sharad Shopping Centre, Chinubhai Tower, Ashram Road, Ahmedabad, Gujarat - 380009.
  2	Bangalore	080-22950189	bangalorerm [at] iobnet [dot] co [dot] in	Lakshminarayana Complex, 3rd Floor, 10/1 Palace Road, Vasanth Nagar, Bangalore, Karnataka - 560052
  3	Baroda	0265-2331554	barodarm [at] iobnet [dot] co [dot] in	3rd Floor, Aries Complex, B.P.C. Road, Alkapuri, Vadodara, Gujarat - 390005
  4	Berhampur	0680-2290404	berhampurrm [at] iobnet [dot] co [dot] in	VOS Campus, 2nd Floor, Vijaya Bhavan, Engr. School Road, Berhampur, Odisha - 760010
  5	Bhopal	0755-2570202	bhopalrm [at] iobnet [dot] co [dot] in	2, C P Square, Malviya Nagar, Bhopal, Madhya Pradesh - 462003
  6	Bhubaneswar	0674-2544171	0815rm [at] iobnet [dot] co [dot] in	B-2, West Sahid Nagar, 2nd Floor, Bhubaneswar, District - Khurda, Odisha-751007
  7	Chandigarh	0172-2795335	chandigarhrm [at] iobnet [dot] co [dot] in	SCO 26, Sector 7-C, Madhya Marg, Chandigarh - 160019
  8	Chennai-I	044-28521800	chennai1rm [at] iobnet [dot] co [dot] in	P.B. 763, Indian Overseas Bank, 3rd Floor, Annex Building, Anna Salai, Chennai, Tamilnadu - 600002
  9	Chennai-II	044-28521129	chennai2rm [at] iobnet [dot] co [dot] in	P.B. 763, Indian Overseas Bank, 3rd Floor, Annex Building, Anna Salai, Chennai, Tamilnadu - 600002
  10	Coimbatore	0422-2497173	coimbatorerm [at] iobnet [dot] co [dot] in	11/952, Cross Cut Road, Gandhipuram, Coimbatore, Tamilnadu - 641012
  11	Dehradun	0135-2523700	dehradunrm [at] iobnet [dot] co [dot] in	595, Malik Chowk Indira Nagar, Dehradun, Uttarakhand - 248006
  12	Delhi	011-25730568	delhirm [at] iobnet [dot] co [dot] in	3rd Floor, Rachna Building, 2 Rajendra Place, Pusa Road, New Delhi - 110008
  13	Dindigul	0451-4055199	dindigul-rm [at] iob [dot] in	No 17-1, 1st Floor, Pensioner's street, Palani Road, Dindigul - 624001
  14	Ernakulam	0484-2375896	ernakulamrm [at] iobnet [dot] co [dot] in	Vettukattil Buildings, Jos Junction, Mgroad, Ernakulam, Kochi, Kerala - 682016
  15	Erode	0424-2212429	eroderm [at] iobnet [dot] co [dot] in	12/1, APT Road, IOB Towers, Park Road - Sathy Road Junction, Erode, Tamilnadu - 638003
  16	Guwahati	0361-2465145	guwahatirm [at] iobnet [dot] co [dot] in	Jupitara Palace, ABC Bus Stand, G.S. Road, Guwahati, Assam - 781005
  17	Hyderabad	040-23468869	hyderabadrm [at] iobnet [dot] co [dot] in	5-1-664 & 665, Ground Floor, Surabhi Arcade, Bank Street Troop Bazar, Koti, Hyderabad, Telangana - 500001
  18	Jaipur	0141-4032708, 0141-4032942	jaipurrm [at] iobnet [dot] co [dot] in	Ridhi Tower, First Floor, SB-57, Bapu Nagar, Tonk Road, Jaipur, Rajasthan - 302015
  19	Kancheepuram	044-27223260	kancheepuramrm [at] iobnet [dot] co [dot] in	20-21, Kamarajar Street, Kancheepuram, Tamilnadu - 631501
  20	Karaikudi	04565-226801	karaikudirm [at] iobnet [dot] co [dot] in	661/1, 4th Street - South, Subramaniya Puram, karaikudi, Tamilnadu - 630002
  21	Kolkata-I	033-22266553	kolkata1rm [at] iobnet [dot] co [dot] in	119, White House Building, Park Street, Kolkata, West Bengal - 700016
  22	Kolkata-II	033-22175819 033-22175820	kolkatta2rm [at] iobnet [dot] co [dot] in	119, White House Building, Park Street, Kolkata, West Bengal - 700016
  23	Kozhikode	0495-2923529	kozhikode-rm [at] iob [dot] in	No 1st & 2nd Floor - S L Towers, Near English Chruch, Nadaikkave, Kozhikode, Kerala - 673011
  24	Lucknow	0522-2287165	lucknowrm [at] iobnet [dot] co [dot] in	3rd floor, Navchetna Kendra, 10 Ashok Marg, Hazratganj, Lucknow, Uttar Pradesh - 226001
  25	Ludhiana	0161-2445000	ludhianarm [at] iobnet [dot] co [dot] in	550/1, Fountain Chowk, College Road Civil Lines, Ludhiana, Punjab - 141001
  26	Madurai	0452-2532854	madurairm [at] iobnet [dot] co [dot] in	Plot No. 40, Second Floor, 80 Feet Road, Arignar Anna Nagar, Madurai, Tamilnadu - 625020
  27	Mangalore	0824-2450502	mangalorerm [at] iobnet [dot] co [dot] in	Kayar Manj Building, M G Road, Ballalbagh, Mangalore, Karnataka - 575003
  28	Meerut	0121-2793201	2004rm [at] iob [dot] net [dot] co [dot] in	Building No. 80, Opp. BSNL Office, Near Tezgarhi Chauraha, Meerut, Uttar Pradesh - 250005
  29	Mumbai	022-22174120	mumbairm [at] iobnet [dot] co [dot] in	5th Floor, Maker Tower "E", Cuffe Parade, Mumbai, Maharashtra - 400005
  30	Mysuru	0821-2332318	3808rm [at] iob [dot] in	2254, Kousalya Commercial Complex, First Floor, Vinoba Road, Mysuru - 570005
  31	Nagapattinam	04365-211604	nagapattinam-rm [at] iob [dot] in	No 90/277, 2nd Floor, Hari Towers, Perumal South Street, Nagapattinam, Tamil Nadu - 611101
  32	Nagercoil	04652-230107	nagercoilrm [at] iobnet [dot] co [dot] in	552/1, First Floor, M. S. Road, Vetturnimadam, Nagercoil, Tamilnadu - 629003
  33	Nagpur	0712-2522323	nagpurrm [at] iobnet [dot] co [dot] in	4C Nirmala Apartment, GF, Tilak Nagar Nawab Layout, Amravati Road, Nagpur, Maharashtra - 440010
  34	NCR Delhi	011-23416618	ncrdelrm [at] iobnet [dot] co [dot] in	N.H.P.C Complex, Sector - 33, 1st & 2nd Floor, Faridabad, Haryana - 121003
  35	Panjim Goa	0832-2435752	goarm [at] iobnet [dot] co [dot] in	2nd Floor Salagaonkar, Centre, Rua-de-Ourem, Panaji-Goa - 403001
  36	Patna	0612-2219010	patnarm [at] iobnet [dot] co [dot] in	2nd & 3rd Floor, Nasima House, West of Gandhi Maidan, Patna, Bihar - 800001
  37	Pondicherry	0413-2207802	pondicherryrm [at] iobnet [dot] co [dot] in	ECR, 100 Feet Road, Jansi Nagar Corner, Puducherry - 605004
  38	Pune	020-25674730, 020-25665824	punerm [at] iobnet [dot] co [dot] in	759/51 Deccan Gymkhana, F C Road, Pune, Maharashtra - 411004
  39	Ranchi	0651-2361086	ranchirm [at] iobnet [dot] co [dot] in	Shantideep Tower, 1st Floor, Radium Road, Kutchery Chowk, Ranchi, Jharkhand - 834001
  40	Raipur	0771-2583914	raipurrm [at] iobnet [dot] co [dot] in	Phase-2, LIC Investment Building, Jeevan Bima Marg, Pandri, Raipur, Chattisgarh - 492004
  41	Salem	0427-2443911	salemrm [at] iobnet [dot] co [dot] in	No. 7/54, Ideal Garden Complex, 2nd Floor, Five Roads, Salem, Tamilnadu - 636004
  42	Siliguri	0353-2502177	siligurirm [at] iobnet [dot] co [dot] in	1st & 2nd Floor, Ojas Mall, Station Feeder Road, Siliguri Dist. Darjeeling, West Bengal - 734005
  43	Tanjore	04362-240945	tanjorerm [at] iobnet [dot] co [dot] in	Karups Tower, Medical College Road, Thanjavur, Tamilnadu - 613007
  44	Tirunelveli	0462-2320817	tirunelvelirm [at] iobnet [dot] co [dot] in	131 East Car Street, Tirunelveli Town, Tirunelveli District, Tamilnadu - 627006, Kerala - 695001
  45	Tirupathi	0877- 2221460	tirupati-rm [at] iob [dot] in	Sai Krupa, SSR Complex, #19-8-154, Rayalaseema Nagar, Air Bypass Road, Tirupati - 517501
  46	Trichy	0431-2410744	trichyrm [at] iobnet [dot] co [dot] in	No. 4, Bharathidasan Salai, Cantonment, Tiruchirapalli, Tamilnadu - 620001
  47	Trivandrum	0471-2463383	trivandrumrm [at] iobnet [dot] co [dot] in	IOB Buildings, M G Road, Thiruvananthapuram, Kerala - 695001
  48	Tuticorin	0461-2325367	tuticorinrm [at] iobnet [dot] co [dot] in	No. 8/2 & 8/3, 1st and 2nd Floor, Chidambaranagar, 1st Street, Tuticorin, Tamilnadu - 628008
  49	Varanasi	0542-2220625	varanasirm [at] iobnet [dot] co [dot] in	C 33/2, Shree Prem Complex, 2nd Floor, Chandua, Opposite Bharat Mata Mandir, Vidyapeeth Road, Varanasi, Uttar Pradesh - 221002
  50	Vellore	0416-2245846	vellorerm [at] iobnet [dot] co [dot] in	First Floor, No:3, 10th East, Cross Road, Gandhinagar, Vellore, Tamilnadu - 632006
  51	Vijayawada	0866-2474820	vijayawadarm [at] iobnet [dot] co [dot] in	40-9-27, P.B.No.8, Ring Road, Adjacent to Telco Yard, Trendset Mall, Benz Circle Vijayawada, Andhra Pradesh - 520008
  52	Visakhapatnam	0891-2728729	visakhapatnamrm [at] iobnet [dot] co [dot] in	#48-14-111, 3rd Floor, Sri Nitya Complex, Ramatalkies Main Road, Visakhapatnam, Andhra Pradesh - 530016
  53	Warangal	0870-2559055	warangalrm [at] iobnet [dot] co [dot] in	2-4-686, Third Floor, ABK Mall, Hanamkonda, Warangal, Telangana - 506001

Level 3:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 2, then you can contact the Head of the Departments at the details given below:
  

  Sr.No.	Enquiries/Department	Designation	Contact No.	Email
  1	Customer Service Department, Chennai (Principal Nodal Officer)	Deputy General Manager & HOD	044-28519511	gm-csd [at] iob [dot] in
  2	Other Public Grievances (Nodal Officer)	Chief Manager	044-28591029	csd [at] iobnet [dot] co [dot] in
  3	Internet Banking/Mobile Banking/NEFT/RTGS/IMPS/ATM Installation/POS/IOBPAY/BBPS/FASTAG/AePS Bhim Aadhar	Asst. General Manager	044-71729026	Mobile Banking: mbsupport [at] iob [dot] in , IMPS: impshelp [at] iob [dot] in , RTGS/NEFT: rtgscell [at] iobnet [dot] co [dot] in , IB: eseeadmin [at] iobnet [dot] co [dot] in , POS: pos [at] iobnet [dot] co [dot] in , IOB Pay: iobnewinitiatives [at] iob [dot] in , BBPS: iobnewinitiatives [at] iob [dot] in , FasTag: fastag [at] iob [dot] in , AePS Bhim Aadhaar: sarath [dot] mohan [at] iobnet [dot] co [dot] in
  4	All Government Pension Related Issues	Chief Manager	044-28519567, 044-28519120, 044-28889384	cppc [at] iobnet [dot] co [dot] in
  5	Credit Card Related Issues Debit Card Related Issues UPI	Asst. General Manager	044-71729701	Credit Card: creditcard [at] iobnet [dot] co [dot] in , Debit Card: atmcard [at] iob [dot] in , UPI: upideveloper [at] iob [dot] in (Application), upihelp [at] iob [dot] in (Transactions)
  6	Retail Banking / Housing Loans / Education Loans	Asst. General Manager	044-71729233	mdd [at] iobnet [dot] co [dot] in
  7	Financial Inclusion Cell	Deputy General Manager	044-28519526	pcdagri [at] iobnet [dot] co [dot] in
  8	Jewel Loan	Asst. General Manager	044-28519529, 044-28519675	jewelloancell [at] iob [dot] in
  9	MSME Department	Deputy General Manager	044-25819699	msme [at] iob [dot] in
  10	Bank Share Holders	Chief Manager	044-28889360, 044-71729791	investorcomp [at] iobnet [dot] co [dot] in
  11	Foreign Exchange Inward Remittance	Senior Manager	044-28519618	fedcar [at] iobnet [dot] co [dot] in
  12	Public Relations	Assistant General Manager	044-28889352	prd [at] iobnet [dot] co [dot] in
  13	Cyber Cell Department	Chief Manager	044-28584890	cybercell [at] iob [dot] in

• You can also contact the Nodal Officer for Customer Complaints:
  

  Sr.No.	Centre	Contact No.	RO Email	RO Inspection Email
  1	Ahmedabad	079-26589868	0811ro [at] iobnet [dot] co [dot] in	0811insp [at] iobnet [dot] co [dot] in
  2	Bengaluru	080-22950189	0800ro [at] iobnet [dot] co [dot] in	0800insp [at] iobnet [dot] co [dot] in
  3	Bhopal	0755-2570202	2253csd [at] iob [dot] in	-
  4	Bhubaneswar	0674-2544171	0815ro [at] iobnet [dot] co [dot] in	0815insp [at] iob [dot] in
  5	Chandigarh	0172-2792548, 0172-2795335	0812ro [at] iobnet [dot] co [dot] in	0812insp [at] iobnet [dot] co [dot] in
  6	Chennai (I)	044-28591029	csd [at] iobnet [dot] co [dot] in , csdbo [at] iob [dot] in	-
  7	Chennai (II)	044-28591029	csd [at] iobnet [dot] co [dot] in csdbo [at] iob [dot] in	-
  8	Dehradun	0135-2523700	2952csd [at] iob [dot] in	-
  9	Guwahati	0361-2465145, 0361-2464394	2037ro [at] iobnet [dot] co [dot] in	2037insp [at] iobnet [dot] co [dot] in
  10	Hyderabad	040-23468869, 040-23468870	0808plan [at] iob [dot] in	-
  11	Jaipur	0141-4032708	2009ro [at] iobnet [dot] co [dot] in	2009insp [at] iobnet [dot] co [dot] in
  12	Jammu	0172-2792548, 0172-2795335	0812ro [at] iobnet [dot] co [dot] in	0812insp [at] iobnet [dot] co [dot] in
  13	Kanpur	0522-2287165	0814csd [at] iob [dot] in	-
  14	Kolkata (I)	033-22266553	0802ro [at] iobnet [dot] co [dot] in	0802inspd [at] iobnet [dot] co [dot] in
  15	Kolkata (II)	033-22175819, 033-22175820	0818ro [at] iobnet [dot] co [dot] in	-
  16	Mumbai (I)	022-22174120	0801csd [at] iob [dot] in	-
  17	Mumbai (II)	020-25674730	2256ro [at] iobnet [dot] co [dot] in	-
  18	Patna	0612-2219025, 0612-2232663	2016ro [at] iobnet [dot] co [dot] in	2016insp [at] iobnet [dot] co [dot] in
  19	New Delhi (I)	011-25730568	0805ro [at] iobnet [dot] co [dot] in	delhimkt [at] iobnet [dot] co [dot] in
  20	New Delhi (II)	011-23416618	2254ro [at] iobnet [dot] co [dot] in , NCR Delhi ARD & Law: ncrdelhi-ard [at] iob [dot] in	-
  21	Raipur	0771-2583914	raipurro [at] iobnet [dot] co [dot] in	2955insp [at] iobnet [dot] co [dot] in
  22	Ranchi	0651-2361086	2845ro [at] iobnet [dot] co [dot] in , Ranchi Planning Department: ranchiplan [at] iobnet [dot] co [dot] in	-
  23	Shimla	0177-2808565, 0177-2658158	iob0425 [at] iob [dot] in	-
  24	Thiruvananthapuram	0471-2463383	0809csd [at] iob [dot] in	-

• You can also escalate the issue to the Principal Nodal Officer at the details given below:
  • Contact No.: 044-28519511
  • Emal: gmcsd [at] iob [dot] in
  • Address: Indian Overseas Bank, Central Office
    Customer Service Department, 5^th Floor, Annexture Building,
    763, Anna Salai, Mount Road, Chennai-600002

Level 4:

• If your query is still not resolved then you can escalate the issue to the Ombudsman Nodal Officers at the details given below:
  

  Sr.No.	Centre	Contact No.	Address (C/o Reserve Bank of India)
  1	Ahmedabad	079-26582357	Office of RBI Ombudsman 4th Floor, Riverfront House Behind H. K. Arts College Between Gandhi and Nehru Bridge Pujya Pramukh Swami Marg (Riverfront Road-West) Ahmedabad- 380009
  2	Bengaluru	080-22277660, 080-22180221	10/3/8, Nrupathunga Road Bengaluru-560001
  3	Bhopal	0755-2573772	Hoshangabad Road Post Box No. 32, Bhopal-462 011
  4	Bhubaneswar	0674-2396207	Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001
  5	Chandigarh	0172- 2721109, 0172-2721011, 0172-2727118	4th Floor, Sector 17 Chandigarh
  6	Chennai (I)	044- 25395964, Fax: 044-25395488	Fort Glacis, Chennai 600 001
  7	Chennai (II)	044-25383976	Fort Glacis, Chennai 600 001
  8	Dehradun	0135-2742006	Plot No. 16-17, IT Park, Sahastradhara Road, Dehradun - 248013
  9	Guwahati	0361-2542556	Station Road, Pan Bazar Guwahati-781 001
  10	Hyderabad	040- 23210013	6-1-56, Secretariat Road Saifabad, Hyderabad-500 004
  11	Jaipur	0141-2577931	4th Floor Ram Bagh Circle, Tonk Road, Jaipur PIN: 302004
  12	Jammu	0191-2477905	Rail Head Complex, Jammu- 180012
  13	Kanpur	0512-2305174, 0512-2303004	M. G. Road, Post Box No. 82 Kanpur-208 001
  14	Kolkata (I)	033-22310217	15, Netaji Subhash Road Kolkata-700 001
  15	Kolkata (II)	033- 22628771	15, Netaji Subhash Road Kolkata-700001
  16	Mumbai (I)	022-23022028	4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008
  17	Mumbai (II)	022-23001285	1st Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008
  18	Patna	0612-2322569, 0612-2323734	Patna-800 001
  19	New Delhi (I)	011-23313359	C/o Reserve Bank of India, 06, Sansad Marg, New Delhi
  20	New Delhi (II)	011-23715393	C/o Reserve Bank of India, Sansad Marg, New Delhi
  21	Raipur	0771-2244246	54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013
  22	Ranchi	0651-2210512, Fax.: 0651-2210515	Fourth Floor, Pragati Sadan, RRDA Building, Kutchery Chowk, Ranchi - 834001 Jharkhand
  23	Shimla	0177- 2627320	Main Market, Kasumpti Shimla - 171 009 Himachal Pradesh
  24	Thiruvananthapuram	0471- 2326769	Bakery Junction Thiruvananthapuram-695 033

• If your query is not resolved or you are not satisfied with the resolution given, then you can escalate your complaint to the Address And Area of Operation of Ombudsman at the details given below:
  • Contact No.: 14448 (9:30am-5:15pm)
  • Address: Centralised Receipt and Processing Centre (CRPC),
    Reserve Bank of India, 4^th Floor,
    Sector 17, Chandigarh - 160017
    
• You can also lodge complaint online through Complaint Management System (CMS) Portal .