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Indian Institute of Banking & Finance (IIBF) Contact No.

Updated on Monday, 25 May 2026 - 5:59pm
All India Number(s): 
  • 080-6926 0710 (For Contact Support)
Website: 
Official Website

IVRS Menu:

  • Press 1: For BC/BF DRA Certificate
  • Press 2: For Passing Certificate
  • Press 3: For Remote Proctored Examinations
  • Press 4: For JAIIB, CAIIB, and DB&F Examinations
  • Press 5: For Diploma Certificate Half-Yearly Examinations
  • Press 6: For Subject Exemption
  • Press 7: For Training
  • Press 8: For E-Learning and Academics

Email

  • care [at] iibf [dot] org [dot] in (For Customer Care)

Important Links

Services Contact Details

Sr No. Department Designation Email
1 DRA Exam and Result related queries Junior Executive je [dot] exm1 [at] iibf [dot] org [dot] in
2 BCBF Exam and Result related queries Junior Executive, Junior Executive je [dot] exm11 [at] iibf [dot] org [dot] in , je [dot] exm1 [at] iibf [dot] org [dot] in
3 Payment/Transaction related queries Junior Executive je [dot] exm2 [at] iibf [dot] org [dot] in
4 All exam Certificate/ Duplicate Certificate Junior Executive je [dot] exm3 [at] iibf [dot] org [dot] in
5 JAIIB/CAIIB Exam Related Queries Senior Executive se [dot] exm2 [at] iibf [dot] org [dot] in
6 Remote Proctored (RP) exams// Blended Examinations Result Junior Executive, Senior Executive je [dot] exm2 [at] iibf [dot] org [dot] in , se [dot] exm3 [at] iibf [dot] org [dot] in
7 Diploma/Certificate Exam (physical classroom-based exam) Junior Executive je [dot] exm8 [at] iibf [dot] org [dot] in
8 DRA Policy Guidelines - Accreditation / Training Junior Executive, Senior Executive je [dot] exm3 [at] iibf [dot] org [dot] in , se [dot] exm4 [at] iibf [dot] org [dot] in
9 Member Support Services (MSS) Junior Executive je [dot] mss3 [at] iibf [dot] org [dot] in , je [dot] mss4 [at] iibf [dot] org [dot] in
10 E-learning related queries Junior Executive je [dot] aca10 [at] iibf [dot] org [dot] in
11 Research activities & Mock Test Deputy Director dd [dot] aca3 [at] iibf [dot] org [dot] in
12 Academic related matters, CPD, Bank Quest & IIBF Vision Senior Executive se [dot] ra-aca [at] iibf [dot] org [dot] in
13 NCVET Course Junior Executive je [dot] aca2 [at] iibf [dot] org [dot] in
14 PDC Bengaluru Junior Executive je [dot] pdcblr1 [at] iibf [dot] org [dot] in
15 PDC Chennai Junior Executive je [dot] pdcsz2 [at] iibf [dot] org [dot] in , se [dot] pdcsz1 [at] iibf [dot] org [dot] in
16 PDC Chennai Junior Executive, Senior Executive je [dot] pdcsz2 [at] iibf [dot] org [dot] in , se [dot] pdcsz1 [at] iibf [dot] org [dot] in
17 PDC Guwahati Junior Executive je [dot] pdcgau1 [at] iibf [dot] org [dot] in
18 PDC Kolkata Junior Executive, Junior Executive je [dot] pdcez2 [at] iibf [dot] org [dot] in , je [dot] pdcez3 [at] iibf [dot] org [dot] in
19 PDC Lucknow - se [dot] pdclko1 [at] iibf [dot] org [dot] in
20 PDC Mumbai Junior Executive je [dot] pdcwz1 [at] iibf [dot] org [dot] in
21 PDC – New Delhi Senior Executive, Junior Executive se [dot] pdcnz4 [at] iibf [dot] org [dot] in , se [dot] pdcnz3 [at] iibf [dot] org [dot] in je [dot] pdcnz3 [at] iibf [dot] org [dot] in
22 Leadership Centre, Mumbai - je [dot] trg2 [at] iibf [dot] org [dot] in

For Complaint

Level 1:

  • For any query/complaint you can contact at 080-69260710 or mail at care [at] iibf [dot] org [dot] in
  • You can also fill this Complaint Form .

Level 2:

  • If your not resolved then you can contact at the details given below:-
    Sr No. Designation Email
    1 Assistant Director ad [dot] exm1 [at] iibf [dot] org [dot] in
    2 Deputy Director dd [dot] exm2 [at] iibf [dot] org [dot] in
    3 Assistant Director ad [dot] exm-dra [at] iibf [dot] org [dot] in
    4 Deputy Director dd [dot] mss [at] iibf [dot] org [dot] in
    5 Deputy Director dd [dot] aca4 [at] iibf [dot] org [dot] in
    6 Director (Academics) dir [dot] aca [at] iibf [dot] org [dot] in
    7 Deputy Director dd [dot] aca2 [at] iibf [dot] org [dot] in
    8 Director (Academics) dir [dot] aca [at] iibf [dot] org [dot] in
    9 Head PDC (Bengaluru) head-pdcblr [at] iibf [dot] org [dot] in
    10 Head PDC (SZ) head-pdcsz [at] iibf [dot] org [dot] in
    11 Head PDC (Guwahati) head-pdcgau [at] iibf [dot] org [dot] in
    12 Head PDC (EZ) head-pdcez [at] iibf [dot] org [dot] in
    13 Head PDC (Lucknow) head-pdclko [at] iibf [dot] org [dot] in
    14 Head PDC (WZ) head-pdcwz [at] iibf [dot] org [dot] in
    15 Head PDC (NZ) head-pdcnz [at] iibf [dot] org [dot] in
    16 Assistant Director ad [dot] trg1 [at] iibf [dot] org [dot] in

Level 3:

  • If your query still not resolved then you can contact at the details given below:-
    Sr No. Designation Email
    1 Joint Director jd [dot] exm2 [at] iibf [dot] org [dot] in
    2 Additional Director (Exam & MSS) add [dot] dir [at] iibf [dot] org [dot] in
    3 Director (Academics) dir [dot] aca [at] iibf [dot] org [dot] in
    4 Joint Director jd [dot] aca1 [at] iibf [dot] org [dot] in
    5 Director (Training) dir [dot] trg [at] iibf [dot] org [dot] in

Level 4:

Zone Wise Contact Details

Sr No. Designation Contact No. Email
East Zone
Address: Avani Heights, 2nd Floor, 59A, Jawaharlal Nehru Road, Kolkata - 700020
1 Head-IIBF Kolkata 9717005551 head-pdcez [at] iibf [dot] org [dot] in
2 Junior Executive 9903848920 je [dot] pdcez3 [at] iibf [dot] org [dot] in
3 Junior Executive 6290336252 je [dot] pdcez2 [at] iibf [dot] org [dot] in
South Zone
Address: No.94, Jawaharlal Nehru Road, (100 Feet Road), Opp.Hotel Ambica Empire, Vadapalani, Chennai - 600 026.
4   044-24722990, 044-24727961 iibfsz [at] iibf [dot] org [dot] in
North Zone
5 Head-IIBF Delhi 9910110182 head-pdcnz [at] iibf [dot] org [dot] in
6 Faculty-IIBF Delhi 9810781303 fm [dot] pdcnz1 [at] iibf [dot] org [dot] in
7 Sr. Executive 8295127117  se [dot] pdcnz3 [at] iibf [dot] org [dot] in
8 Sr. Executive 7488152733 se [dot] pdcnz4 [at] iibf [dot] org [dot] in
9 Jr. Executive 7678510108 Je [dot] pdcnz3 [at] iibf [dot] org [dot] in
Northeast Zone
Address: Professional Development Centre (Northeast Zone) Indian Institute of Banking & Finance Rani Sati Sadan Motilal Nehru Road Pan Bazar Guwahati – 781001 Assam
10 Head PDC - head-pdcgau [at] iibf [dot] org [dot] in
11 Junior Executive - je [dot] pdcgau1 [at] iibf [dot] org [dot] in
Lucknow Zone
Address: Professional Development Centre, Lucknow A-301 3rd Floor Tower A, Bhavya Corporate Tower, Vibhuti Khand, Gomti Nagar, Lucknow 226010 (U.P.)
12 Head - PDC 9340666010 head-pdclko [at] iibf [dot] org [dot] in
12 Senior Executive 8077847373 se [dot] pdclko1 [at] iibf [dot] org [dot] in

Office Addresses

Sr No. Office Contact No. Address
(Indian Institute of Banking & Finance)
1 Corporate 080-69260710 2nd & 3rd Floor, Kohinoor City, Commercial II, Tower-1, Kurla West, Mumbai 400070
2 Member Support Service 080-69260700 193-F, Maker Towers, 19th Floor, Cuffe Parade, Mumbai - 400 005

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