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ICICI Prudential Life Insurance Customer Care No. 1800 2660
Updated on Friday, 9 May 2025 - 4:46pm
Organization:
ICICI Prudential Toll free Number(s):
- 1800 2660 (For Customer Care Helpline, Mon-Fri, 10am-7pm)
- 1800 267 9777 (To Buy A New Policy Online, 8am-12am On All Days)
- 1800 209 9777(To Buying An Investment Policy Online, (9am-9pm, All Days)
- 1800 3000 6999 (For Missed Call For Term Insurance Plan, Mon-Sat, 9.30am-6.30pm,)
All India Number(s):
- 1860 267 9997 (For Assistance On Policies Bought Online, , 10am-7pm)
- 1860 266 7766 (For Customer Support, Mon-Sat, 10am-7pm)
- 022-4039 1600 (For Query)
- 99206 67766 (For Whatsapp Support)
International Numbers:
+91-22-6193 0777 (Nri Customers, 24*7 Except National Holidays)
Website:
Official Website IVRS Menu : 1800 2660
Select Your Preferred Language (English/Hindi)
- Press 1 : To Know Payment Option
- Press 2 : For Health And life Claims
- Press 3 : If You Are Member Of Group Super Animation
- Press 4 : For Your Existing Policy
- Press 5 : If You Have Any Queries Regarding A Policy Purchased Are Website
- Press 6 : If You Want To A Buy New Policy
- Press 7 : If You Are In ICICI Prudential Advisor Of Sales Partner
- Press 8 : To Change Your Preferred Language Selection
Emails
- buyonline [at] iciciprulife [dot] com (Assistance on policies bought online)
- grouplife [at] iciciprulife [dot] com (Queries/Feedback for Group Annuity)
- myannuity [at] iciciprulife [dot] com (For assistance and information regarding Group Annuity)
Install App
Important links
SMS Service
- Send SMS to 56767 (Local Charges apply) from your registered mobile number
| Sr No. | Service | Keyword |
|---|---|---|
| Financial Services | ||
| 1 | Request ECS redebit towards bounce payment |
PAY <PolicyNumber> |
| 2 | Opt for Ibank direct debit | DEBIT <PolicyNumber> |
| 3 | Opt for ECS facility | ECS <PolicyNumber> |
| 4 | Get policy fund value | NAV <PolicyNumber> |
| Claims | ||
| 5 | claim query | ICLAIM<space>Policy Number' |
| Edit Information | ||
| 6 | Register PAN | PANC <PolicyNumber> <PANnumber> |
| Policy Details | ||
| 7 | Revive lapsed policy | REVIVE |
| Assistance | ||
| 8 | Get payment assistance | Assist <PolicyNumber> |
| 9 | Get VAM call back | Select |
| 10 | Request advisor to contact | SMA |
| 11 | Avail cheque pick up | COLLECT <PolicyNumber> |
| 12 | Get a list of SMS Helpline Alerts available |
SRV |
| Products and Feedback | ||
| 13 | Get product information | MOR |
| 14 | Capture positive feedback | Happy |
| 15 | Capture actionable feedback | Unhappy |
For Claim Process
- If you have any query related to claim process then firsty you have to contact Customer Support Center at the following details
Contact No.: 18002660 (For calls within India), 8069385555 (For contacting from outside India)
Email: claimsupport [at] iciciprulife [dot] com or you can also visit your Nearest Branch - For More Information Related To Claim Process
Grievance Redressal
Level 1:
- If you have any query/ complaint then firstly you have to contact to the customer support center via calling at
Contact No.: 18002660 (For calls within India), 8069385555, +91 22 6193 0777 (For contacting from outside India)
Email: lifeline [at] iciciprulife [dot] com
- You can visit your Nearest Branch
- You also contact to the grievance officer of your nearest branch at the details given below:
Sr No. Branch Name GRO Name Contact No AP and Telangana 2 A S Rao Nagar Vijay kumar Landa 7382491061 3 Amalapuram Vinod Sevveti 6302441449 4 Ananthapur Nyamadala Krishna 9052194830 5 Chandanagar Vc Kranthi Mayi Kadiam 9440568710 6 Cuddapah Kalyan Narasimha Raju Kothapalli 9989693463 7 Guntur Marepalli Rupa Bharathi 9701863677 8 Hyderabad Santosh Kumar Ganta 9949900551 9 Hyderabad - Dilsukhnagar Thumma Mary Bindu 7893483139 10 Kakinada Pavan Seela 9030219337 11 Karimnagar Vamshi Krishna Bandari 8374118399 12 Kothagudem Kameshwara Rao Baji 9494442210 13 Kurnool Nanda Prasad P 7013213979 14 Madanpalli Ravindra Naik Bukya 9676688038 15 Mancherial Kota Santhosh 8008486026 16 Nandyal Shardula Kumar 7981973713 17 Nellore S Phani Kumar 9849442246 18 Nizamabad Sai Kiran Gentila 8142245158 19 Ongole Nagurbabu Shaik 6302087970 20 Palasa Bojanki Yesodhakumar 9701603143 21 Rajahmundry Harith Venkata Ommi 8179500275 22 Secunderabad Avireni Somasekhar 8179272010 23 Tirupathi Baikondappa Neella 8886404375 24 Vijayawada Ajaykumar Palaparthi 9885668060 25 Vishakapatnam NAD Vagdevi Pinapothu 9160277588 26 Vizag Srikanth Mandapaka 9849547155 27 Vizianagaram Krupa Medisetti 7659940622 28 Warangal Kameshwara Rao Baji 9494442210 Bihar 29 Ara Yogesh Kumar 8757338245 30 Aurangabad-Bihar Nandlal Kumar Gupta 8789625089 31 Begusarai Raja Babu Jha 6299349568 32 Bettiah Nitesh Kumar 9899362726 33 Bhagalpur Deepak Gupta 8051902726 34 Bihar Shariff Dipti Bharti 7322843572 35 Buxar Md Aslam Ansari 9122703326 36 Chhapra Vikash Kumar 8294199969 37 Darbhanga Prince Kumar 9771823401 38 Dehri Ravi Shankar 7903063198 39 Gaya Ajay Kumar Raja 9135923010 40 Gopalganj Abhishek Shukla 8210909041 41 Hajipur Binit Raj 9006508666 42 Jehanabad Shiv Kumar 7273982607 43 Katihar Vikki Mishra 9534229383 44 Madhubani Gajanand Mishra 8837547986 45 Motihari Govind Kumar 9852869811 46 Munger Priyanka Kumari 9534855557 47 Muzafarpur Golu Kumar 7549826545 48 Nawada Ranjit Kumar 7360065348 49 Patna - Bailey Road Rachna Kumari 6203623129 50 Patna Frazer Road Rashmi 7360065258 51 Purnia Rahul Kumar 7870474076 52 Saharsa Aditya Anand 6201417434 53 Samastipur Raviranjan Kumar Mishra 8539021476 54 Sitamarhi Abhishek Kumar 8340445370 55 Siwan Ankit Kumar 7360073292 Chhattisgarh 56 Ambikapur CHANDANA . 6261702887 57 Bhilai Deepa Ghosh 9926805952 58 Bilaspur Ashraf Khan 9098116555 59 Dhamtari Sonam Tiwari 9522866866 60 Jagdalpur Reena Tripathi 8319356407 61 Janjgir Akbar Beg 9589254466 62 Korba Amit Kumar Singh 8839685536 63 Manendragarh Amit Burman 7000807307 64 Raigarh Tarun Dewangan 9300344884 65 Raipur Khagesh Shah 9826985551 66 Rajnandgaon Kusumlata Sahu 9907416641 Delhi NCR 67 Delhi - Model Town Atish Singal 9953100443 68 Delhi - Pitampura Anil Kumar 9582806552 69 Delhi - Pushpavihar Jyotsana Bhasker 9711957953 70 Delhi - Videocon Towers Mukesh Kumar Yadav 9958777259 71 Delhi Arbindo Marg Mohammad Imran 8750242526 72 Delhi- Janakpuri Gulshan Kumar Bharti 9654707667 73 Dwarka Sachin Singh 7048954351 74 Faridabad Binit Kumar 9953995679 75 Ghaziabad Aas Mohd 9899731784 76 Greater Noida Amit Sinha 9909962628 77 Gurgaon Shani Dubey 9971758790 78 Gurgaon DLF Tanya Gautam 9810222065 79 Karkarduma Pooja Pokhriyal 8377944128 80 Kaushambhi Anil Kumar 9582429501 81 Noida Mayanka Singh 9958919797 82 Punjabi Bagh -New Delhi Vikash Gupta 9953982787 For More Details
Level 2 :
- If your query is not resolved then you can contact to the Head-Customer Service via filling this Complaint Form
Level 3 :
- If you are still not satisfied with level 1 or level 2 then you can visit at following
Address: ICICI Prudential life Insurance Co. Ltd.,
Unit No. 1A and 2A, Raheja Tipco Plaza, Rani
Sati Marg, Malad (East), Mumbai - 400097 Maharashtra
- You can also lodge your complaint online through Bima Bharosa Portal , IRDAI Portal Or Council for Insurance Ombudsman (CIO) Portal.
Download Forms
Registered Office
ICICI Prulife Towers,
1089 Appasaheb Marathe Marg,
Prabhadevi, Mumbai 400025.
Fax: 022-24228955
