ICICI Prudential Life Insurance Contact No. 1860 266 7766

Organization: 
Toll free Number(s): 
  • 1800 267 9777 (For buy a new policy online, 8am-12am (midnight) on all days)
  • 1800 209 9777(For buying an investment policy online,9.00 a.m. - 9.00 p.m., all days)
  • 1800 3000 6999 (missed call for term insurance plan, 9.30 a.m. – 6.30 p.m., Mon - Sat)
All India Number(s): 
  • 1860-267 9997 (Assistance on policies bought online, 10am-7pm, Mon-Sat)
  • 1860 266 7766 (Customer Support, Mon-Sat 10am-7pm)
  • +91-22-6193 0777 (NRI Customers, 24X7 except national holidays)
  • 99206 67766 (Whatsapp Support)

IVRS Menu No. 1860 266 7766

Select your preferred language (English/Hindi)

  • Press 1 : To know payment option
  • Press 2 : For health & life claims
  • Press 3 : If you are member of group super animation
  • Press 4 : For your existing policy
  • Press 5 : If you have any queries regarding a policy purchased are website
  • Press 6 : If you want to a buy new policy
  • Press 7 : If you are in ICICI Prudential advisor of sales partner
  • Press 8 : To change your preferred language selection

Emails

  • buyonline [at] iciciprulife [dot] com (Assistance on policies bought online)
  • claimsupport [at] iciciprulife [dot] com (Register a health or death claim)
  • grouplife [at] iciciprulife [dot] com (Queries/Feedback for Group Annuity)
  • myannuity [at] iciciprulife [dot] com (For assistance and information regarding Group Annuity)

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Important Links

SMS Service

For instant assistance, send your message in the pre-defined formats mentioned below, to 56767(Charges apply)

Financial Services
Request ECS redebit
towards bounce payment
SMS - PAY <PolicyNumber>
Opt for Ibank direct debit SMS - DEBIT <PolicyNumber>
Opt for ECS facility SMS - ECS <PolicyNumber>
Get policy fund value SMS - NAV <PolicyNumber>
Claims
Address claim query SMS - I claim <PolicyNumber>
Edit Information
Register PAN SMS - PANC <PolicyNumber> <PANnumber>
Policy Details
Revive lapsed policy SMS - REVIVE
Assistance
Get payment assistance SMS - Assist <PolicyNumber>
Get VAM call back SMS - Select
Request advisor to contact SMS - SMA
Avail cheque pick up SMS - COLLECT <PolicyNumber>
Get a list of SMS
Helpline Alerts available
SMS - SRV
Products and Feedback
Get product information SMS - MOR
Capture positive feedback SMS - Happy
Capture actionable feedback SMS - Unhappy

Grievance Redressal

Level 1 :

  • Firstly, customer submit grievance.
  • Call Customer Service Helpline number 1860 266 7766 (for calls within India) or 022-61930777
    (for contacting us from outside India) to report grievance.
  • Customer can also write registered email ID at lifeline [at] iciciprulife [dot] com
  • View Grievance officer at nearest ICICI Prudential Life Insurance Branch. Click here for details.

If customer are not satisfied with the resolution receive, than customer may approach Level 2 of the Escalation Matrix.

Level 2 :

  • If customer are not satisfied with the resolution, than customer may take concern to Grievance Redressal Officer
    Ms. Ashwini Bondale, Senior Vice President - Customer Service.
  • If customer are not satisfied with the resolution, than customer may approach Level 3 of the Escalation Matrix.

Level 3 :

If the resolution is still not up to expectations, customer can approach Grievance Redressal Committee.

  • To submit written grievance, can post it to:
    ICICI Prudential Life Insurance Co. Ltd.,
    Unit No. 1A & 2A, Raheja Tipco Plaza,
    Rani Sati Marg, Malad (East), Mumbai - 400097 Maharashtra

If concern remains unresolved, than customer may approach the Insurance Ombudsman for redressal. 

In case the resolution does not meet expectations,customer may register a complaint at the Integrated Grievance
Management System of the Authority.

Registered Office

ICICI PruLife Towers,
1089 Appasaheb Marathe Marg,
Prabhadevi, Mumbai 400025.
Tel.: 022-40391600

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