Email

• customer [dot] care [at] icicibank [dot] com (For Customer Support)
• antiphishing [at] icicibank [dot] com (To Report a suspicious mail)

Install App

Important Links

• Help Center
  • Frequently Asked Questions
  • Raise a Service Request
  • Send Compliment
  • Send Complaints
• ATM / Branches
• Internet Banking
• Unclaimed Deposits
• Cash Deposit Machine Branches

Customer Care Numbers

Personal Banking	All India : 1860 120 7777  (7am-9pm from your registered mobile number)
Wealth / Private Banking	All India : 1800 103 8181
Corporate / Business / Retail Institutional Banking	All India : 1860 120 6699
Domestic customers travelling overseas (only available from numbers outside India)	Personal Banking / Wealth / Private Banking +91-40-7140 3333
	Corporate / Business / Retail Institutional Banking +91-22-3344 6699

Senior Management/Line function Heads

Personal Banking - Alternate Numbers

City	Contact Number
Delhi	011-33667777
Mumbai	022-33667777
Kolkata	033-33667777
Chennai	044-33667777

Corporate/Business/Retail Institutional Banking

City	Contact Number
Delhi	011-33446699
Mumbai	022-33446699
Kolkata	033-33446699
Chennai	044-33446699

Missed Call Service

• To check A/C Balance, you may give a missed call on 9594 612 612 or
  send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details
  
• To check last 3 transactions, you may give a missed call 9594 613 613 or
  send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details

Recharge

Prepaid Mobile Recharge

• SMS to 9222208888 from your registered mobile number
• MTOPUP <space> 10-digit mobile number <space>
  Recharge amount <space> Last 6 digits of your ICICI Bank Account Number

Broadband Recharge

• SMS to 9222208888 from your registered mobile number
• MTOPUP <space> Broadband No. <space> Operator Name
  <space> Recharge Amount <space> Last 6 digits of your ICICI Bank Account Number

DTH Recharge

• SMS to 9222208888 from your registered mobile number
• DTH <space> Subscriber's ID <space> Operator Name <space>
  Recharge Amount <space> Last 6 digits of your ICICI Bank Account Number

SMS Banking

Financial Transactions

SMS <Message Format> to 9222208888

Service Name	Message Format	Example
Prepaid Mobile Recharge	MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number	If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs.100, I will send the following SMS to 9222208888 MTOPUP 9811654321 Vodafone 100 123456
DTH Recharge	DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number	If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs.100, I will send the following SMS to 9222208888 DTH 1005825110 TATASKY 100 123456
Retrieve MMID	MMID (space) last 4 digits of your account number	If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 MMID 1234

Non-Financial Transactions

Unbilled Call Facility

Bank Account	Dial This Number
Balance Enquiry	9594612612
Last 3 transactions	9594613613

Non-financial Transactions

 SMS to 9215676766

Bank Account	Primary Account	Non-Primary Account
Balance Enquiry	IBAL	IBAL(space)Last 6 digits of Account No*
Last 3 transactions	ITRAN	ITRAN(space)Last 6 digits of Account No*
Cheque Status Enquiry	ICSI Cheque No.	ICSI(space)Cheque No (space) Last 6 digits of Account No*
Stop Cheque Request	ISCR Cheque No.	ISCR(space)Cheque No (space) Last 6 digits of Account No*
Cheque Book Request	ICBR	ICBR(space)Last 6 digits of Account No*
View Presented Bills	IVIEW(space) Biller Nickname	IVIEW(space)Biller Nickname
Credit Card
Balance Enquiry		IBALCC(space)Last 6 digits of Credit Card
Reward Points		IRPCC(space)Last 6 digits of Credit Card
Last Payment		ILPCC(space)Last 6 digits of Credit Card
Payment Due Date		IPDDCC(space)Last 6 digits of Credit Card
*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)-
Demat Account
Holding Enquiry		IBALD (space) last 8 digits of account
Transaction Status		ITRAND (space) please enter the document type and slip number
Bill Enquiry		IBILLD (space) last 8 digits of account
ISIN Enquiry		ISIND (space) please enter any scrip descriptor
Loan Account
Amortisation Schedule		IAMT(space)16 Digits of Loan Account Number
Income Tax Certificate Provisional		IITP(space)16 Digits of Loan Account Number
Income Tax Certificate Final		IITF(space)16 Digits of Loan Account Number
Reschedulement Letter		IRSL(space)16 Digits of Loan Account Number
Reset Letter		IRTL(space)16 Digits of Loan Account Number
Loan Agreement Copy		ILAC(space)16 Digits of Loan Account Number
Interest Certificate		IINT(space)16 Digits of Loan Account Number
Welcome Letter		IWEL(space)16 Digits of Loan Account Number
Other Service
Status of Service Request Raised		SR(space)Service Request Number
Locate ATM		ATM(space)PINCODE
Locate BRANCH		BRANCH(space)PINCODE
Locate Bank@HomeDropBox		BHOME(space)PINCODE
Get One Time Password for Internet Banking transactions instantly		IBOTP

NEFT/ RTGS Customer Facilitation Centres

Update Contact Details

(Communication Address ,Mobile Number,Email ID)

Through Customer Care

Call Toll free number 1800 200 3344

Through Post

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India

Debit Card User

• Enter your Account Number.(OR) Debit Card and your
  registered Mobile Number to receive your User ID.

Credit Card User

• Enter your Credit Card Number and registered Mobile
  Number to receive your User ID.

Forgot /Generate Online Password

• Enter your userid and your registered Mobile Number

NRI Banking

Personal Banking / Wealth / Private Banking:+91-40-7140 3333
Corporate / Business / Retail Institutional Banking :+91-22-3344 6699

Open NRI Account

Number: +91 4040661850

• NRI Frequently Asked Questions
• NRI Branches
• NRI Online Application Form

Call Service

Toll Free Numbers
From USA	18664242448
From UK	+44-8081 314 151
From Singapore	+65-800 101 2553
From Canada	18664242448
From Australia	+61-11-800-04242448
From Europe (00-800-4433-2332)
Belgium	00-800-0424-2448
Finland	+358-990-800-0424-2448
France	00-800-0424-2448
Germany	00-800-0424-2448
Ireland	00-800-0424-2448
Italy	00-800-0424-2448
Luxembourg	00-800-0424-2448
Netherlands	00-800-0424-2448
Portugal	00-800-0424-2448
Spain	00-800-0424-2448
From UAE Call on	+971-8000-9114001
From Bahrain	+973-800-04-877
From India - For NRIs when in India	1800-102-5600
Non Toll Free Numbers to India (From any Country)	+91-40-3099 8025
Contact Numbers Of Other Offices
Bahrain	+973 17 576 161
Sri Lanka	+94 11 4242448
Russia	+7495 981 4988
I-Direct related Queries Toll Free numbers
Non Toll Free number	+91-22 3914 0422 9am-6pm IST (Monday to Friday)
Toll Free Numbers	09:00am-11:59pm IST (Monday to Friday)
USA	18339651642
United Arab Emirates	+971-80001830040
Singapore	+65-8001014621
United Kingdom	+44-8000291679
Australia	1800-976-163

Request a Call

On submitting the request, Phone Banking Service Representative will
contact you within 15 minutes from number +91-4040661850.

Service Requests

Click here if you want to request for your services Status Of Service Requests

Email

• nri [at] icicibank [dot] com

Overseas Branches

Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel:+ 973 17 576 161 Fax: + 973 17 221 200	Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 +880 28155 409 Fax: +8802 8143424
Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178	China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / 70 Fax: + 86 21 61575388
Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4396 6994	Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll free) Fax: +971 2622 8410
Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Fax: +852-2234 7613	Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268
South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board)	Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka. Tel: + 94 11 4242448
UK Subsidiary ICICI Bank UK PLC (For list of branches,	-

Form Center

Grievance Redressal

Level 1-

• Registration of complaints:
  • Customer can lodge their complaint by toll free number 1860 120 7777.
  • Grievance can also lodge by filling in the "Complaint Form".
  • Customer can also raised their complaints by visiting branch.
  • Complaint of Demat Services can be registered through
    by mailing headdematservices [at] icicibank [dot] com

Level 2-

• Resolution Of Complaints:
  • The business heads (branch heads in case of overseas branches)
    are responsible for the resolution provided by their teams and for
    the closure of customer issues.

Level 3-

• Escalation of complaints:
  • If a customer is not satisfied with the resolution provided through
    various channels, the customer can escalate the issues to the next higher level.
  • Principal Nodal officer :
    ICICI Bank Ltd, Bandra
    Kurla Complex Mumbai 400051
    Email: headservicequality [at] icicibank [dot] com

Level 4-

• Escalation to regulator:
  • In case the customer is not satisfied with the response from the Bank,
    customers shall be provided the option of approaching the Banking Ombudsman (BO).

ICICI Phone Banking Centre

ICICI Bank Ltd.,
ICICI Bank Tower, 7th Floor,
Survey no.:115/27, Plot No. 12,
Nanakramguda, Serllingampally,
Hyderabad-500032

Registered Office

ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara-390007, Gujarat, India.
Tel :  0265-6722286

Corporate Office

ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051
Tel :022-33667777
Fax :022-26531122

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