ICICI Bank Customer Care No. 1800 200 3344

Organization:

ICICI Bank

Toll free Number(s):

1800 200 3344 (All Operator - 9 a.m. to 6 p.m. from Monday to Friday)
1800 103 8181 (Wealth / Private Banking)

All India Number(s):

1860 120 7777 (Personal Banking)
1860 120 6699 (Corporate / Business / Retail Institutional Banking)
1860 120 3399 (Private banking customer)
040 7140 3333 (Phone Banking)
9594 612 612 (Missed call - Account Balance)
9594 613 613 (Missed call- last 3 transaction)
92222 08888 (SMS Service)
92156 76766 (SMS to Non-financial transaction)
92222 99998 (Get assistance on call- by missed call)
+91-40-7140 3333 (NRI Banking)
8444884448 (Gold loan missed call no.)

Website:

Official Website

1860 120 7777 (Personal Banking)

Call this number for credit card queries

IVR options -

Prees 0- Card unblock,card missing/stolen
Press 1- For account statement
Press 2- For credit card/prepaid card
Press 3- Loan,home finance,demat account
Press 4- Account application status
Press 5- (PPMJJY) Pradhan mantri jeevan jyoti yojana

Email

customer [dot] care [at] icicibank [dot] com

App

Download App

Important Links

Customer Care Numbers

Personal Banking	All India : 1860 120 7777
Wealth / Private Banking	All India : 1800 103 8181
Corporate / Business / Retail Institutional Banking	All India : 1860 120 6699
Domestic customers travelling overseas (only available from numbers outside India)	Personal Banking / Wealth / Private Banking +91-40-7140 3333
	Corporate / Business / Retail Institutional Banking +91-22-3344 6699

Personal Banking - Alternate Numbers

City	Contact Number
Delhi	011-33667777
Mumbai	022-33667777
Kolkata	033-33667777
Chennai	044-33667777

Corporate/Business/Retail Institutional Banking

City	Contact Number
Delhi	011-33446699
Mumbai	022-33446699
Kolkata	033-33446699
Chennai	044-33446699

Missed Call Service

To check A/C Balance, you may give a missed call on 9594 612 612 or
send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details
To check last 3 transactions, you may give a missed call 9594 613 613 or
send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details

Recharge

Prepaid Mobile Recharge

SMS to 9222208888 from your registered mobile number
MTOPUP <space> 10-digit mobile number <space> Recharge amount <space> Last 6 digits
of your ICICI Bank Account Number

Broadband Recharge

SMS to 9222208888 from your registered mobile number
MTOPUP <space> Broadband No. <space> Operator Name <space> Recharge Amount <space> Last 6 digits
of your ICICI Bank Account Number

DTH Recharge

SMS to 9222208888 from your registered mobile number
DTH <space> Subscriber's ID <space> Operator Name <space> Recharge Amount <space> Last 6 digits of
your ICICI Bank Account Number

SMS Banking

Financial Transactions

SMS <Message Format> to 9222208888

Service Name	Message Format	Example
Prepaid Mobile Recharge	MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number	If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888 MTOPUP 9811654321 Vodafone 100 123456
DTH Recharge	DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number	If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888 DTH 1005825110 TATASKY 100 123456
Retrieve MMID	MMID (space) last 4 digits of your account number	If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 MMID 1234

Non-Financial Transactions

Unbilled Call Facility

Bank Account	Dial This Number
Balance Enquiry	9594612612
Last 3 transactions	9594613613

Non-financial Transactions

SMS to 9215676766

Bank Account	Primary Account	Non-Primary Account
Balance Enquiry	IBAL	IBAL(space)Last 6 digits of Account No*
Last 3 transactions	ITRAN	ITRAN(space)Last 6 digits of Account No*
Cheque Status Enquiry	ICSI Cheque No.	ICSI(space)Cheque No (space)Last 6 digits of Account No*
Stop Cheque Request	ISCR Cheque No.	ISCR(space)Cheque No (space)Last 6 digits of Account No*
Cheque Book Request	ICBR	ICBR(space)Last 6 digits of Account No*
View Presented Bills	IVIEW(space)Biller Nickname	IVIEW(space)Biller Nickname
Credit Card
Balance Enquiry		IBALCC(space)Last 6 digits of Credit Card
Reward Points		IRPCC(space)Last 6 digits of Credit Card
Last Payment		ILPCC(space)Last 6 digits of Credit Card
Payment Due Date		IPDDCC(space)Last 6 digits of Credit Card
*Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space between the keyword and parameter(s)
Demat Account
Holding Enquiry		IBALD (space) last 8 digits of account
Transaction Status		ITRAND (space) please enter the document type and slip number
Bill Enquiry		IBILLD (space) last 8 digits of account
ISIN Enquiry		ISIND (space) please enter any scrip descriptor
Loan Account
Amortisation Schedule		IAMT(space)16 Digits of Loan Account Number
Income Tax Certificate Provisional		IITP(space)16 Digits of Loan Account Number
Income Tax Certificate Final		IITF(space)16 Digits of Loan Account Number
Reschedulement Letter		IRSL(space)16 Digits of Loan Account Number
Reset Letter		IRTL(space)16 Digits of Loan Account Number
Loan Agreement Copy		ILAC(space)16 Digits of Loan Account Number
Interest Certificate		IINT(space)16 Digits of Loan Account Number
Welcome Letter		IWEL(space)16 Digits of Loan Account Number
Other Service
Status of Service Request Raised		SR(space)Service Request Number
Locate ATM		ATM(space)PINCODE
Locate BRANCH		BRANCH(space)PINCODE
Locate Bank@HomeDropBox		BHOME(space)PINCODE
Get One Time Password for Internet Banking transactions instantly		IBOTP

Update Contact Details

(Communication Address ,Mobile Number,Email ID)

Through Customer Care

Call Toll free number 1800 200 3344

Through Post

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India

Debit Card User

Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID

Credit Card User

Enter your Credit Card Number and registered Mobile Number to receive your User ID.

Forgot /Generate Online Password

Enter your userid and your registered Mobile Number

SMS Service

Financial Transactions: SMS <Message Format> to 9222208888

SERVICE NAME	MESSAGE FORMAT	EXAMPLE
Prepaid Mobile Recharge	MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number	If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs. 100, I will send the following SMS to 9222208888 SMS to 9222208888: MTOPUP 9811654321 Vodafone 100 123456
DTH Recharge	DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number	If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs. 100, I will send the following SMS to 9222208888 SMS to 9222208888: DTH 1005825110 TATASKY 100 123456
Retrieve MMID	MMID (space) last 4 digits of your account number	If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 SMS to 9222208888 MMID 1234

Non-financial Transactions: Unbilled Call Facility

Dial the following phone numbers from your registered phone. The call will disconnect after first ring and you will receive an SMS containing the requisite information.

Bank Account	Dail This Number
Balance Enquiry	9594612612
Last 3 transactions	9594613613

Non-financial Transactions: SMS to 9215676766

Bank Account	Primary Account	Non-Primary Account
Balance Enquiry	IBAL	IBAL(space)Last 6 digits of Account No*
Last 3 transactions	ITRAN	ITRAN(space)Last 6 digits of Account No*
Cheque Status Enquiry	ICSI Cheque No.	ICSI(space)Cheque No (space)Last 6 digits of Account No*
Stop Cheque Request	ISCR Cheque No.	ISCR(space)Cheque No (space)Last 6 digits of Account No*
Cheque Book Request	ICBR	ICBR(space)Last 6 digits of Account No*
View Presented Bills	IVIEW(space)Biller Nickname	IVIEW(space)Biller Nickname

Credit Card

Services	Format
Balance Enquiry	IBALCC(space)Last 6 digits of Credit Card
Reward Points	IRPCC(space)Last 6 digits of Credit Card
Last Payment	ILPCC(space)Last 6 digits of Credit Card
Payment Due Date	IPDDCC(space)Last 6 digits of Credit Card

Other Services

Services	Format
Status of Service Request Raised	SR(space)Service Request Number
Locate ATM	ATM(space)PINCODE
Locate BRANCH	BRANCH(space)PINCODE
Locate Bank@HomeDropBox	BHOME(space)PINCODE
Get One Time Password for Internet Banking transactions instantly	IBOTP

NRI Banking

Personal Banking / Wealth / Private Banking:+91-40-7140 3333

Corporate / Business / Retail Institutional Banking :+91-22-3344 6699

Open NRI Account

Number: 914040661850

NRI Branches

NRI Online Application Form

Call Service

From Europe
Toll Free Numbers
From USA Call on 18664242448
From UK Call on 0 8081 314 151
From Singapore Call on 800 101 2553
From Canada Call on 18664242448
From Australia Call on 0011-800-0424-2448
Belgium	00-800-0424-2448
Finland	990-800-0424-2448
France	00-800-0424-2448
Germany	00-800-0424-2448
Ireland	00-800-0424-2448
Italy	00-800-0424-2448
Luxembourg	00-800-0424-2448
Netherlands	00-800-0424-2448
Portugal	00-800-0424-2448
Spain	00-800-0424-2448
From UAE Call on 8000 9114 001
From Bahrain Call on 800 04 877
From India - For NRIs when in India Call on 1800-102-5600
Non Toll Free Numbers to India (From any Country) Call on 91-40-3099 8025

Contact Numbers of other Offices
Bahrain Call on + 973 17 576 161
Hong Kong Call on +852-22342651, +852- 22342655
Sri Lanka Call on + 94 11 4242448
Russia Call on + 7 495 981 4988

Request a Call

On submitting the request, Phone Banking Service Representative will
contact you within 15 minutes from number 91-4040661850.

Service Requests

Click here if you want to request for your services

Status Of Service Requests

Email

nri [at] icicibank [dot] com.

Overseas Branches

Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel:+ 973 17 576 161 Fax: + 973 17 221 200	Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 +880 28155 409 Fax: +8802 8143424
Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178	China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / 70 Fax: + 86 21 61575388
Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994	Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll free) Fax: +971 2 622 8410
Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Tel: + (852) 2234 2651/2234 2655 Fax: + (852) 2234 7613	Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268
South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board)	Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka. Tel: + 94 11 4242448
UK Subsidiary ICICI Bank UK PLC (For list of branches,

KYC Detail

KYC guidelines of RBI mandate banks to collect three type of proofs from their customers.

They are Recent Photograph
Proof of identity such as Aadhar Care /PAN Card
Proof of address

Click here to download the form the site

ICICI Phone Banking Centre

ICICI Bank Ltd.,
ICICI Bank Tower, 7th Floor,
Survey no.:115/27, Plot No. 12,
Nanakramguda, Serllingampally,
Hyderabad-500032

Registered Office

ICICI Bank Tower, Ground Floor,
BKC Road, Bandra Kurla Complex,
Mumbai Suburban Maharashtra - 400 051

Social Sites

Comments

Thu, 08/10/2020 - 7:36am — Good luck (not verified)

Please do the needful I have

Please do the needful
I have recharged my other no
But amount debited credit card but Jio not recharge amount applying but your side recharge successful what's
...09000131107xxxxxxxxxx

Thu, 27/08/2020 - 12:35pm — Arvind Kumar (not verified)

ATM

I want debit card

Wed, 29/07/2020 - 6:41pm — Ashok (not verified)

Amount debited but recharge not done

Yesterday I recharge my airtel dth account for 200rs through debit card amount debited still recharge not done I asked with airtel they are asking the transaction detail so provide the transaction detail for my registered mobile and email to ask airtel

Fri, 17/07/2020 - 1:36pm — Anonymous (not verified)

Debit card transaction

I did a debit card transaction on 25 jun at 11:50am that payment of URL,that money was debited from my account but the transaction failed.when will amount is refund

Sun, 05/07/2020 - 2:39pm — Anonymous (not verified)

Fri, 03/07/2020 - 2:23pm — Anonymous (not verified)

Money refunded

I did a transaction on 25 Jun,tha money was debited from my account but tha transaction failed.when will tha amount is refunded

Wed, 10/06/2020 - 10:03am — Anonymous (not verified)

Debit card blocked

Plz.. help us . Debit card blocked...

Mon, 18/05/2020 - 4:25pm — Bishal bishwas (not verified)

account opnige

Muja mobile app account opnige karana ha

Mon, 18/05/2020 - 7:57am — Anvesh (not verified)

Amount debited at ATM

Am Sbi card user, am used Icici ATM for with drawal at Shivapuri colony, LB nagar, Hyderabad. I got message with draw 1500 but at mission not out come money but message shown 1500 with draw how can I get my money back? Please help return to my money what is the process.

Sat, 25/04/2020 - 10:33am — Pushparaj (not verified)

Worst Ivr system in icici,

It's such a shame that icici bank customer. Please find below my experience.
1. I have 2 icici bank credit cards. Amazon pay and platinum.
Last month March 2020, I was wrongly paid money which payment to Amazon pay instead of platinum,and paid platinum payment to Amazon.

I am chasing them to correct past 45 days nearly. No use. And this month emi generated and icici payment slip having late fees + Gst for late fees + interest for late fees + Gst for interest of late fees.

Icici bank ivr after following 20 minutes by pressing Numbers and providing card Number + pin number + CVv Number- call disconnected multiple times. Such a worst experience I am having now. Please return all of your icici bank credit cards.
Completely waste.

Fri, 03/04/2020 - 4:35pm — SHARAD (not verified)

CONFIRMATION- URGENT

TOP URGENT

Please find enclosed a swift message.

We just want a confirmation from ICICI MUMBAI that they will send documents.

Please confirm TOP URGENTLY.

Sun, 22/03/2020 - 10:23pm — Devidayal (not verified)

bank discuss

Mera ATM gayab ho gya hai ormobile number link no tha castumer care sa by no horhi

Tue, 17/03/2020 - 4:02pm — Ajay kumar (not verified)

My debit cards on line kam nahi kar raha hai

Dear sir
Mera debit card on line work nahi kar raha hai

Ajay kumar

Wed, 29/01/2020 - 9:56pm — Bhavik Mehta (not verified)

Amount debited

Please do the needful
I have recharged my other no
But amount debited credit card but Jio not recharge amount applying but your side recharge successful what's ?

Mon, 27/01/2020 - 11:33am — Mehadiali Sayyad (not verified)

Loan repayment

Hi,
My cibil credit report show written off status
I want pay,but I don't know how and where I pay my dues for clear written off status, please help me for this

Sayyad Mehadiali ikram

ICICI BANK:AUTO LOAN:LUSHR00012284688
allocated

SR653287063

Thu, 09/01/2020 - 2:19pm — Pravinchandra, (not verified)

Surprisingly, NEFT in my bank ac - by some one UNKNOWN TO ME

on 8thJan 20, some one UNKNOWN to me, made NEFT in my bank ac,detail,

From IFSC ,ICIC 0SF0002,
UTR 1891xx5514,
other details like his name,bank ac no.will be available from this no.

what I request from him to know,
What is his contact details,like mob.no.e mail id,his residence location,
How he got my bank ac no.
Who has asked him to do so,
For what purpose he send NEFT to me,
As, there is no information,on what purpose, he send amount from his bank ac no.
Thanks,
Pravinchandra
Gujarat
9 Jan 20
time 14.10 hrs

Tue, 07/01/2020 - 12:46pm — Ankita Shrivastava (not verified)

My money deducted from account

I withdrw my amt from icici bank atm from lalita nager kolar road bhopal near alok dham marrige garden but i dont have my money in hand & its deducted from my account pls solve this querry fast

Mon, 02/12/2019 - 8:45am — Kamleshkumar Parmar (not verified)

Loan write off

Can you please help me write off my loan as RightNow I am in very bad condition and not able to repay the loan. Please help me.

Mon, 10/06/2019 - 1:15pm — Bapan Ghosh (not verified)

Salary account not open

Dear Sir,
I Formfillup for new salary account open in Krishnagar Branch of Nadia district West Bengal on 03/06/2019 but till now my account not open.
So please help me.

Mon, 10/06/2019 - 1:13pm — Bapan Ghosh (not verified)

Tue, 01/05/2018 - 8:58pm — Anonymous (not verified)