ICICI Bank Customer Care No. 1800 1080

Organization: 
Toll free Number(s): 
  • 1800 1080 (Customer Support)
  • 1800 1020 123 (For Credit Card)
  • 1800 2662 (Report an Unauthorized Transaction)
  • 1800 1020 1239 (Credit Card related query)
  • 1800 103 8181 (Wealth / Private Banking)
  • 1800 200 3344 (Register your grievance, Mon-Fri, 9am-6pm)
  • 1800 102 5600 (NRI Support)
All India Number(s): 
  • 1860 120 7777 (Personal Banking)
  • 022-3366 7777 (For Customer Care/Credit Card)
  • 86400 86400 (For Whatsapp Support)
  • 1860 120 6699 (Corporate/Business/Retail Institutional Banking)
  • 1860 120 3399 (Private banking customer)
  • 9594 612 612 (Missed call - Account Balance)
  • 9594 613 613 (Missed call- last 3 transaction)
  • 92222 99998 (Missed Call to Download App)
  • 84448 84448 (Gold loan missed call no.)
  • +91-40-3099 8025 (NRI Banking)
  • 76666 60000 (NRI Missed Call No.)
  • +91-22 33 44 66 99 (NRI Corporate Banking)
  • 75730 60605 (Missed Call No. For Card Activation)
  • 022-444 00000 (For Banking Queries)

IVRS Menu No. 1800 1080

Select your preferred language (English/Hindi/Marathi)

  • Press 0 : To report lost of card, to unblock card or to report a fraud
  • Press * : To apply for a new product or for application status
  • Press 1 : For banking account
  • Press 2 : Credit card or prepaid card
  • Press 3 : For loan & home finance or demat & call in trade or bouns
  • Press 4 : For pradhan mantri jeevan jyoti or suraksha bima yojana
  • Press 5 : To enroll for whatsapp banking
  • Press 6 : For CBDC (Central Bank Digital Currency) related query
  • Press 7 : For Remittance
  • Press # : To change or set the preferred language

Emails

  • customer [dot] care [at] icicibank [dot] com (For Customer Support)
  • antiphishing [at] icicibank [dot] com (To Report a suspicious mail)

Install App

Important Links

Customer Care Numbers

Services Contact Details
Personal Banking All India : 1860 120 7777
 (7am-9pm from your registered mobile number)
Wealth / Private Banking All India : 1800 103 8181
Corporate / Business /
Retail Institutional Banking
All India : 1860 120 6699
Domestic customers travelling overseas
(only available from numbers outside India)
Personal Banking / Wealth / Private Banking
+91-22-33667777
Corporate / Business / Retail Institutional Banking
+91-22-33446699

Alternate Numbers

City Contact Number
Personal Banking
Delhi 011-33667777
Mumbai 022-33667777
Kolkata 033-33667777
Chennai 044-33667777
Corporate/Business/Retail Institutional Banking
Delhi 011-33446699
Mumbai 022-33446699
Kolkata 033-33446699
Chennai 044-33446699

Missed Call Service

SMS <Message Format> to  9215676766/ 5676766

Description Format
To check A/C Balance missed call on 9594612612
send an SMS as IBAL to get the balance details
To check last 3 transactions missed call 9594613613
send an SMS as ITRAN to get last 3 transaction details
To know more about Bank
Guarantee Application
missed call on <9625470470>
SMS BG on <5676766> 

SMS Banking

Financial Transactions

SMS <Message Format> to 9222208888

Service
Name
Message Format Example
Prepaid
Mobile Recharge
MTOPUP (space)
10-digit Mobile Number (space)
Operator Name (space)
Amount (space)
Last 6 digits of your Bank Account Number
If the last 6 digits of your account number are 123456,
to recharge a Vodafone number 9811654321 for Rs.100,
MTOPUP 9811654321 Vodafone 100 123456
DTH Recharge DTH (space)
Subscriber ID (space)
Operator Name (space)
Amount (space)
Last 6 digits of your Bank Account Number
If the last 6 digits of your account number are 123456,
to recharge a TATASKY number 1005825110 for Rs.100,
DTH 1005825110 TATASKY 100 123456
Retrieve MMID MMID (space)
last 4 digits of your account number
If the last 4 digits of your account number are 1234,
to retrieve MMID,
MMID 1234

Non-Financial Transactions

SMS to 9215676766 / For Retrieving MMID: SMS to 9222208888
Bank Account Primary Account Non-Primary Account
Balance Enquiry - 9594612612 (Unbilled Call Facility)
Last 3 transactions - 9594613613 (Unbilled Call Facility)
Balance Enquiry IBAL IBAL(space)Last 6 digits of Account No*
Last 3 transactions ITRAN ITRAN(space)Last 6 digits of Account No*
Cheque Status Enquiry ICSI Cheque No. ICSI(space)Cheque No (space)
Last 6 digits of Account No*
Stop Cheque Request ISCR Cheque No. ISCR(space)Cheque No (space)
Last 6 digits of Account No*
Cheque Book Request ICBR ICBR(space)Last 6 digits of Account No*
View Presented Bills IVIEW(space)
Biller Nickname
IVIEW(space)Biller Nickname
Credit Card
Balance Enquiry IBALCC(space)Last 6 digits of Credit Card
Reward Points IRPCC(space)Last 6 digits of Credit Card
Last Payment ILPCC(space)Last 6 digits of Credit Card
Payment Due Date IPDDCC(space)Last 6 digits of Credit Card
*Last 6 digits of Credit Card number not required to specify if
only 1 Credit Card is linked to your User ID Please provide one character
space between the keyword and parameter(s)-
Demat Account
Holding Enquiry IBALD (space) last 8 digits of account
Transaction Status ITRAND (space) please enter
the document type and slip number
Bill Enquiry IBILLD (space) last 8 digits of account
ISIN Enquiry ISIND (space) please enter any scrip descriptor
Loan Account
Amortisation Schedule IAMT(space)16 Digits of Loan Account Number
Income Tax Certificate Provisional IITP(space)16 Digits of Loan Account Number
Income Tax Certificate Final IITF(space)16 Digits of Loan Account Number
Reschedulement Letter IRSL(space)16 Digits of Loan Account Number
Reset Letter IRTL(space)16 Digits of Loan Account Number
Loan Agreement Copy ILAC(space)16 Digits of Loan Account Number
Interest Certificate IINT(space)16 Digits of Loan Account Number
Welcome Letter IWEL(space)16 Digits of Loan Account Number
Other Service
Status of Service Request Raised SR(space)Service Request Number
Locate ATM ATM(space)PINCODE
Locate BRANCH BRANCH(space)PINCODE
Locate Bank@HomeDropBox BHOME(space)PINCODE
Get One Time Password for
Internet Banking transactions instantly
IBOTP

Senior Management/Line function Heads

Timing- Monday to Friday, 10:00 a.m. to 5:00 p.m. 

Heads Name Number Address
Head Liabilities  Mr. P. Mishra 022-39337931  ICICI Bank Ltd
Complaints Department,
7th floor
ICICI Bank Towers,
Hyderabad-500032
Head Credit Cards Mr. S. Roy 022-39337932 ICICI Bank Ltd
Complaints Department,
7th floor
ICICI Bank Towers,
Financial District,
Gachibowli
Hyderabad-500032
Head Personal Loans Mr. Sanjay Singhvi 022-39337932
Head Prepaid Cards Mr. S. Roy 022-39337932
Head NRI and Remittances Mr. Pradeep Malhotra 022-39337933
Head Wealth Banking Mr. Girish Sehgal 022- 39337941
Head Home Loans Mr. Sanjay Singhvi 022-39337934 
Head Consumer Loans Mr. Sanjay Singhvi 022-39337934
Head Agri Banking Mr. A. Saha 022-39337935
Head Demat Services Ms. Pankaj Gite 022-39337936
Managing Director
and CEO
Mr. S. Bakhshi 022-26531397 Office of the Managing
Director (C/o Nodal Officer)
ICICI Bank Ltd
ICICI Bank Towers
South Tower, West Wing,
2nd Floor
Bandra Kurla Complex
Mumbai: 400 051
Head North Zone Mr. Atul Arora 011-33551230 ICICI Bank Ltd
Complaints Department,
7th floor
ICICI Bank Towers,
Financial District,
Gachibowli
Hyderabad-500032
Head East Zone Mr. Viral Rupani
(East 1 Zone)
033-33551230
Mr. Sidhartha Mishra
(East 2 Zone)
033-33551230 
Head West Zone Mr. Rajesh Rai
(West Zone)
022-33551230

Customer Complaints

Through Toll free number 1800 200 3344

Debit Card User

  • Enter your Account Number.(OR) Debit Card and your registered Mobile Number to receive your User ID.

Credit Card User

  • Enter your Credit Card Number and registered Mobile Number to receive your User ID.

Forgot /Generate Online Password

  • Enter your userid and your registered Mobile Number

Through Post

ICICI Bank Limited,
RPC Mumbai,
5th Floor, A-Wing, Autumn Estates
Chandivali Farm Road, Chandivali
Land Mark:Next to Chandivali Studio, Opp MHADA
Andheri-East,
Mumbai- 400072,India

Grievance Redressal

Level 1-

Registration of complaints:

  • Customer can lodge their complaint by toll free number 1860 120 7777.
  • Grievance can also lodge by filling in the "Complaint Form".
  • You can also raised their complaints by visiting branch.

Level 2-

Resolution Of Complaints:

The business heads (branch heads in case of overseas branches) are responsible for the resolution provided by their teams and
for the closure of customer issues.

Level 3-

Escalation of complaints:

If a customer is not satisfied with the resolution provided through various channels, the customer can escalate the issues to the next higher level.

  • Principal Nodal officer :
    ICICI Bank Ltd, Bandra
    Kurla Complex Mumbai 400051
  • Email: headservicequality [at] icicibank [dot] com

Level 4-

Escalation to regulator:

In case the customer is not satisfied with the response from the Bank, customers shall be provided the option of approaching
the Banking Ombudsman (BO).

For Demat Account:

Complaint of Demat Services can be registered through by mailing headdematservices [at] icicibank [dot] com

Further, for registering a complaint with SEBI, please click on the SCORES

NRI Banking

Non Toll Free Numbers to India (From any Country) & For Remittance Queries: +91-40-3099 8025
NRI Toll free: 1800 102 5600

Open NRI Account

Number: +91 4040661850

International Contact Numbers

Toll Free Numbers
From USA
18664242448,
18448858100
From UK
08081314151, 
448081754590
From Singapore
800 101 2553,
658003211110
From Canada
18664242448, 
18663702533
From Australia
1800936189
611800318235
From Europe
Belgium 00-800-4433-2332 ,
32-80075150
Finland 00-800-4433-2332 ,
358-800770557
France 00-800-4433-2332 ,
33-800905384
Germany 00-800-4433-2332 ,
49-8004000804
Ireland 00-800-4433-2332 ,
353-1800200455
Italy 00-800-4433-2332 ,
39-800769423
Luxembourg 00-800-4433-2332 ,
352-80027809
Netherlands 00-800-4433-2332 ,
31-8000222642
Portugal 00-800-4433-2332 ,
351-800450071
Spain 00-800-4433-2332 ,
34-900876018
From UAE
Call on
+971-8000-9114001
From Bahrain
+973-800-04-877
Contact Numbers Of Other Offices
UAE 00-800-0911-4001, 
00-800-0183-0173
Bahrain 800 04 877, 
97380004854
Hongkong 852800969119, 
800969596
Malaysia 601800816205, 
1800815078
New Zealand 64800442751
Oman 96880077285,
80078855
Saudi Arabia 9668008500339, 
8008501426
Qatar 800101631,
974-800101724
Kuwait 96522059260
I-Direct related Queries Toll Free numbers
Non Toll Free number
+91-22 3914 0422
9am-6pm IST
(Monday to Friday)
Toll Free Numbers09:00am-11:59pm IST
(Monday to Friday)
USA 18339651642, 
18448857400
United Arab
Emirates
80001830040,
9718000320807
Singapore 8001014621,
658003211140
United Kingdom 08000291679,
448081754580
Australia 1800976163,
611800324856

Request a Call

On submitting the request, Phone Banking Service Representative will
contact you within 15 minutes from number +91-4040661850.

Service Requests

Click here if you want to request for your services Status Of Service Requests

Email

  • nri [at] icicibank [dot] com

Overseas Branches

Bahrain Branch
ICICI Bank Ltd.
Manama Centre,
Manama Kingdom of Bahrain

Tel: + 973 17 576 161
Fax: + 973 17 221 200
Bangladesh Representative Office
ICICI Bank Ltd.,
12th floor, Unique Trade Center (UTC Building),
8 Panthapath,
Dhaka -1215

Tel: +8802 8155392 / +8802 8155409
Fax: +8802 8143424
Canada Subsidiary
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive,
Suite 700,
Toronto, ON M3C 3E5

Tel: + 1 416 360 0909
Fax: + 1 647 436 1178
China Representative Office
ICICI Bank Ltd.
RM 2585, 25/F, Wheelock Square,
1717 Nanjing West Road,
Jingan District,
Shanghai 200 040,
China

Tel: + 86 21 61575169 / + 86 21 615751670
Fax: + 86 21 61575388
Dubai Representative Office
ICICI Bank Ltd.,
Suite No. 404,
The Business Centre Building,
Khalid Bin Al Waleed Street,
Near Burjuman,
P O Box: 28758,
Dubai, U.A.E.

Tel: + 8000 9114 001 (toll free)
Fax: + 971 4 396 6994

New Timings
Monday - Saturday : 9:00 a.m. - 6:00 p.m.
(Closed on 2nd & 4th Saturdays & on Sundays)
Abu Dhabi Representative Office
ICICI Bank Ltd
No 203, 2nd Floor
EMI Tower
Hamdan Street, PO Box 31276
Abu Dhabi
United Arab Emirates

Tel: + 8000 9114 001 (toll free)
Fax +971 2 622 8410

New Timings
Monday - Saturday : 9:00 a.m. - 6:00 p.m.
(Closed on 2nd & 4th Saturdays & on Sundays)
Sharjah Representative Office
ICICI Bank Ltd,
Showroom No. 02,
Al Zarouni Building,
Al Nad Qasmiya Area,
Next to Prime Medical Center,
Sharjah, UAE

Tel: 065116511

New Timings
Monday - Saturday : 9:00 a.m. - 6:00 p.m.
(Closed on 2nd & 4th Saturdays & on Sundays)
Hong Kong
Unit 1504B-1505,
Level 15, International Commerce Centre,
1 Austin Road West,
Kowloon, Hong Kong

Tel: + (852) 2234 2651/+ (852) 2234 2655
Fax: + (852) 2234 7613
Singapore Branch
ICICI Bank Ltd.
9 Raffles Place,
# 50-01 Republic Plaza,
Singapore- 048619

Tel: + 65 6723 9288
Fax: + 65 6723 9268
UK Subsidiary
ICICI Bank UK PLC
Malaysia Representative Office
ICICI Bank Ltd,
Suite 4152 & 4157, 41st Floor, Vista Tower, The Intermark,
348 - Jalan Tun Razak, KLCC Kuala Lumpur, Malaysia- 50400

Land line: 0060- 3 2703 8308
-

Form Center

ICICI Phone Banking Centre

ICICI Bank Ltd.,
ICICI Bank Tower, 7th Floor,
Survey no.:115/27, Plot No. 12,
Nanakramguda, Serllingampally,
Hyderabad-500032

Registered Office

ICICI Bank Tower,
Near Chakli Circle, Old Padra Road,
Vadodara-390007, Gujarat, India.
Tel :  0265-6722286

Corporate Office

ICICI Bank Towers,
Bandra-Kurla Complex,
Mumbai 400 051
Tel :022-33667777
Fax :022-26531122

Social Sites


Comments

City is not available for

City is not available for opening bank account then how can i open my bank account?????

Amount deducted by not receive

mere account sai paisa kat gya tha par jishe bheja unsai amount received nhi hua.,pls check

Deducted 2 times

The amount of rupees 7783.06 has been debited twice from my account. Please recheck and revert back in account .
Thank u

Please do the needful I have

Please do the needful
I have recharged my other no
But amount debited credit card but Jio not recharge amount applying but your side recharge successful what's
...09000131107xxxxxxxxxx

ATM

I want debit card

Amount debited but recharge not done

Yesterday I recharge my airtel dth account for 200rs through debit card amount debited still recharge not done I asked with airtel they are asking the transaction detail so provide the transaction detail for my registered mobile and email to ask airtel

Debit card transaction

I did a debit card transaction on 25 jun at 11:50am that payment of URL,that money was debited from my account but the transaction failed.when will amount is refund

Debit card transaction

I did a debit card transaction on 25 jun at 11:50am that payment of URL,that money was debited from my account but the transaction failed.when will amount is refund

Money refunded

I did a transaction on 25 Jun,tha money was debited from my account but tha transaction failed.when will tha amount is refunded

Debit card blocked

Plz.. help us . Debit card blocked...

account opnige

Muja mobile app account opnige karana ha

Amount debited at ATM

Am Sbi card user, am used Icici ATM for with drawal at Shivapuri colony, LB nagar, Hyderabad. I got message with draw 1500 but at mission not out come money but message shown 1500 with draw how can I get my money back? Please help return to my money what is the process.

Worst Ivr system in icici,

It's such a shame that icici bank customer. Please find below my experience.
1. I have 2 icici bank credit cards. Amazon pay and platinum.
Last month March 2020, I was wrongly paid money which payment to Amazon pay instead of platinum,and paid platinum payment to Amazon.

I am chasing them to correct past 45 days nearly. No use. And this month emi generated and icici payment slip having late fees + Gst for late fees + interest for late fees + Gst for interest of late fees.

Icici bank ivr after following 20 minutes by pressing Numbers and providing card Number + pin number + CVv Number- call disconnected multiple times. Such a worst experience I am having now. Please return all of your icici bank credit cards.
Completely waste.

CONFIRMATION- URGENT

TOP URGENT

Please find enclosed a swift message.

We just want a confirmation from ICICI MUMBAI that they will send documents.

Please confirm TOP URGENTLY.

bank discuss

Mera ATM gayab ho gya hai ormobile number link no tha castumer care sa by no horhi

My debit cards on line kam nahi kar raha hai

Dear sir
Mera debit card on line work nahi kar raha hai

Ajay kumar

Amount debited

Please do the needful
I have recharged my other no
But amount debited credit card but Jio not recharge amount applying but your side recharge successful what's ?

Loan repayment

Hi,
My cibil credit report show written off status
I want pay,but I don't know how and where I pay my dues for clear written off status, please help me for this

Sayyad Mehadiali ikram

ICICI BANK:AUTO LOAN:LUSHR00012284688
allocated

SR653287063

Surprisingly, NEFT in my bank ac - by some one UNKNOWN TO ME

on 8thJan 20, some one UNKNOWN to me, made NEFT in my bank ac,detail,

From IFSC ,ICIC 0SF0002,
UTR 1891xx5514,
other details like his name,bank ac no.will be available from this no.

what I request from him to know,
What is his contact details,like mob.no.e mail id,his residence location,
How he got my bank ac no.
Who has asked him to do so,
For what purpose he send NEFT to me,
As, there is no information,on what purpose, he send amount from his bank ac no.
Thanks,
Pravinchandra
Gujarat
9 Jan 20
time 14.10 hrs

My money deducted from account

I withdrw my amt from icici bank atm from lalita nager kolar road bhopal near alok dham marrige garden but i dont have my money in hand & its deducted from my account pls solve this querry fast

Loan write off

Can you please help me write off my loan as RightNow I am in very bad condition and not able to repay the loan. Please help me.

Salary account not open

Dear Sir,
I Formfillup for new salary account open in Krishnagar Branch of Nadia district West Bengal on 03/06/2019 but till now my account not open.
So please help me.

Salary account not open

Dear Sir,
I Formfillup for new salary account open in Krishnagar Branch of Nadia district West Bengal on 03/06/2019 but till now my account not open.
So please help me.

Amount is debited from my account

Dear sir,
Today I have transferred 5000 in Allahabad bank from netbanking.where amount is debited from my account and 5000 is not transfered in Allahabad bank.plz solve this problem.

help

please call me i want some information regarding credit card

wrong amount debited

Dear sir/madam
i am train ticket booking for net banking,booking process going on at the time error issue but amount debited Plz solve the issue sir