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Hotels.com Customer Care No.
Updated on Thursday, 26 March 2026 - 9:24am
Email
Organization:
hotels.com Toll free Number(s):
- 1800 102 1122 (For Booking/Enquiry)
All India Number(s):
- 0124-487 3878 (For Contact Support)
- 1860 500 4141 (Alternate Contact Support)
Website:
Official Website
iOS App:
Hotels.com: Book hotels & more
Android App:
Hotels.com: Travel Booking IVRS Menu: 1800 102 1122 / 0124-487 3878
- Press 1: If you have an existing booking.
- Press 1: For reconfirmation.
- Press 2: To change or cancel your booking.
- Press 2: For all other enquiry.
- customercare [at] hotels [dot] com (For Customer Support)
- complaints [at] expediagroup [dot] com (For Complaint)
Important Links
Refund and Cancellation
- For any query related to refund/cancellation you can contact at 18001021122, 0124-4873878 or mail at customercare [at] hotels [dot] com .
- You can request a cancellation within 24-48 hours of arrival.
- If you paid with a credit or debit card refund will be initiated within 24 hours of cancellation request.
- In case of paid with a gift card, refund will be credited in the form of gift card.
Headquarter Address
5400 LBJ Freeway, Suite 500,
Dallas, Texas 75240, USA.
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Comments
Hotel booking confirmed.. But booking not found at Hotel
Pearl Valley Residency, Anekal, India. My booking for 21/8/23 confirmed by Hotels.com after payment of Rs ₹1,568.47. When reported for check-in, the hotel informed that there is no booking in my name. Details of booking
Itinerary # 72635xxxxx3252. Confirmation # SFBOOKING_70950145'
Please explain why no booking was done despite the payment