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Hong Kong Express Airways Customer Care No.

Updated on Tuesday, 18 August 2026 - 5:34pm
Organization: 
International Numbers: 
+852 3951 7229 (For Customer/WhatsApp Support, Mon-Sun, 8am-8pm)
Website: 
Official Website
iOS App: 
HK Express
Android App: 
HK Express

Important Links

Important Emails

Sr. No. Service/Location Email Timing
1 Group Travel Desk hke [dot] groupdesk [at] hkexpress [dot] com Mon-Sat, 9am-7pm
2 For Charter Business Query hke [dot] charter [at] hkexpress [dot] com -
Travel Agent Enquiry
3 Hong Kong hke-sales [at] hkexpress [dot] com Mon-Fri, 9am-5:45pm
4 Chinese Mainland cn [dot] sales [at] hkexpress [dot] com Mon-Fri, 9am-5:45pm
5 Japan jp [dot] sales [at] hkexpress [dot] com Mon-Fri: 9am-5:30pm (Local Time)

Lost/Damaged/Delayed Baggage And Refund

  • For any query/complaint, you can contact at +852 21802120, +852 21802122 (Mon-Sun, 7am-11pm) or mail at bagsvcs [at] has [dot] com [dot] hk .
  • For damaged baggage, report the issue before leaving the airport or within 7 days of receiving the baggage.
  • If your baggage is delayed or lost, you can submit a written request to Baggage Service Staff within 21 days.
  • If your query is not resolved within 21 days, then you can contact at the details given below:
    Sr. No. HKE Station Name of Ground Handling Company Contact No. Email Business Hours
    1 Hong Kong (HKG) Hong Kong Airport Services Ltd. (HAS) +852 21802120, +852 21802122 bagsvcs [at] has [dot] com [dot] hk Mon-Sun, 7am-11pm
    2 Kota Kinabalu (BKI) Pos Aviation Sdn. Bhd. - baggageservices [dot] bki [at] pos [dot] com [dot] my Mon-Sun, 12am-11:59pm
    3 Bangkok - Suvarnabhumi (BKK) Bangkok Flight Services +66 2134 4358 bfsllspvrs [at] bfsasia [dot] com Mon-Sun, 24hrs
    4 Jeju (CJU) Jeju Air Service Ltd.(JAS) +82 7041229989, 7041229988 uocjupax [at] aekyung [dot] kr Mon-Sun, 7am-9pm
    5 Chiang Mai (CNX) BAGS Ground Services Co. Ltd (BAGS) +66 611747973 cnx-ll [at] bags-groundservices [dot] com Mon-Sun, 8am-11pm
    6 Clark (CRK) PAGSS CRK +63 9992288764 crk_cbu [at] pagssinc [dot] com , cbull01162018 [at] gmail [dot] com Mon-Sun, 9am-5pm
    7 Changzhou (CZX) Changzhou Benniu International Airport +86 0519-83256113 - Mon-Sun, 6:30am-10pm
    8 Da Nang (DAD) Vietnam Airport Ground Services Co Ltd. - Danang Branch (VIAGS-DAD) (+84) 972 25 27 39 lfdad [at] viags [dot] vn (DADLLVN) Mon-Sun, 8am-11pm
    9 Fukuoka (FUK) Swissport Japan Ltd. +81 92 412 3355 fuk [dot] bags [at] swissport [dot] com Mon-Sun, 9am-6pm
    10 Hanoi (HAN) Vietnam Airport Ground Services - Noi Bai Branch (+84-24) 3884 3417 xldnba [at] viags [dot] vn Mon-Sun, 8am-9pm
    11 Tokyo - Haneda (HND) Swissport Japan Ltd. +81 3-6428-0133 hnd [dot] bags [at] swissport [dot] com Mon-Sun, 9pm-7am (Overnight)
    12 Phuket (HKT) AOT Ground Aviation Services Company Limited (AOTGA) +66 76351357, +66 647077372 hktll [at] aotga [dot] com Mon-Sun, 8am-10pm
    13 Seoul - Incheon (ICN) Swissport Korea +82 32 743 2526 icn [dot] ll [at] swissport [dot] com Mon-Sun, 7am-9pm
    14 Ishigaki (ISG) Keitoman The Sky Co., Ltd. +81 (0)80-8328-0256 kts-pax [at] keitomanthesky [dot] jp Mon-Sun, 7am-4pm
    15 Kaohsiung (KHH) Taiwan Airport Service Co., Ltd. +886 07 803 8157 Extn: 334 hke [dot] lnf [at] taichin [dot] com [dot] tw Mon-Sun, 9am-9:30pm
    16 Osaka - Kansai (KIX) Swissport Japan Ltd. +81-(0)72-456-8743 kix [dot] bags [at] swissport [dot] com Mon-Sun, 9am-6pm
    17 Manila (MNL) Philippine Airport Ground Support Solutions. Inc. - mnlll_uo [at] pagssinc [dot] com Mon-Sun, 6pm-2am (Overnight)
    18 Ningbo (NGB) Ningbo Airport Ground Service Ltd. +86 574 87427311 1981064266 [at] qq [dot] com Mon-Sun, 7am-11pm
    19 Nagoya (NGO) Swissport Japan Ltd. +81(0)569 38 0784 ngo [dot] bags [at] swissport [dot] com Mon-Sun, 10am-6pm
    20 Tokyo - Narita (NRT) Swissport Japan Ltd. +81 476 33 2988 nrt [dot] bags [at] swissport [dot] com Mon-Sun, 10am-8pm
    21 Okinawa (OKA) Swissport Japan Ltd. +81 90 8826 8921 oka [dot] bags [at] swissport [dot] com Mon-Sun, 9am-5pm
    22 Penang (PEN) Pos Aviation Shd Bhd +60-46301020 baggageservices [dot] pen [at] pos [dot] com [dot] my Mon-Sun, 9am-6pm
    23 Beijing - Daxing (PKX) China Eastern Airlines +86 010-81688068 p_daxingcx [at] ceair [dot] com Mon-Sun, 9am-5pm
    24 Phu Quoc (PQC) SAC +84 963 975 644 lostandfound [dot] pqia [at] gmail [dot] com Mon-Sun, 9am-8pm
    25 Busan (PUS) Jejuair Service Inc. (JAS) +82 10 2731 0378 uopuspax [at] aekyung [dot] kr Tue, Thu, Sat, Sun, 9am-6pm
    26 Taichung (RMQ) Mandarin Airlines +886 4 2615 5080, Extn: 7468, 7421 ae [dot] bag [at] outlook [dot] com , rmqric [at] mandarin-airlines [dot] com Mon-Sun, 9am-8pm
    27 Sanya (SYX) Sanya Phoenix International Airport Baggage Services +86 0898 88289126 - Mon-Sun, 12am-11:59pm (24 Hours)
    28 Subang (SZB) AeroDarat Services Sdn Bhd. +6012 601 0454 szbmlo [at] malaysiaairlines [dot] com Mon-Sun, 6am-12am (Midnight)
    29 Daegu (TAE) Jeju Air Service Ltd.(JAS) +82-53-986-8670 jastaekk [at] aekyung [dot] kr Mon-Sun, 9am-6pm
    30 Takamatsu (TAK) Japan Airlines +81 87 814 3094 org [dot] takkku [dot] jal [at] jal [dot] com Mon-Sun, 9am-5pm
    31 Taipei - Taoyuan (TPE) Taoyuan International Airport Service Co., Ltd. +886 3 3833608, Extn: 18 tpekslf [at] tpeksxh [dot] com [dot] tw Mon-Sun, 8am-12am (Midnight)
    32 Wuxi (WUX) Sunan Shuofang International Airport Co., Ltd. +86 0510-96889788 - Mon-Sun, 12am-11:59pm (24 Hours)
    33 Yiwu (YIW) Zhejiang Yiwu Airport Management Co., Ltd +86 0579-85669091 - Mon-Sun, 8am-11pm
  • You can submit a refund request by filling out this Refund Form .
  • For more information, please read .

Global Contact Details

Sr. No. Location Contact No. Timing
1 Chinese Mainland +86 020 2251 1259 Mon-Sun, 9am-17:30pm
2 Thailand +66 2430 4530 Mon-Sun, 8am-4:30pm (Thailand Time)
3 Taiwan, China +886 00801-491-938 Mon-Sun, 9am-5:30pm
4 Japan +81 3 4487 0264 Mon-Sun, 10am-6:30pm (Japan Time)
5 Korea +82 2 3703 7642 Mon-Sun, 10am-6:30pm (Korea Time)

Social Sites

Comments

Sat, 21/12/2019 - 9:26am — Tarun (not verified)

Layover time

I have a layover time of 22 hrs at honkong then I have ho express flight to hiroshima ..should I need transit Visa of hongkong if I stay at airport premises only