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Hong Kong Express Airways Customer Care No.
Updated on Monday, 3 March 2025 - 4:28pm
Organization:
Hong Kong Express Airways International Numbers:
+852 3951 7229 (For Customer / WhatsApp Support, Mon-Sun, 08:00 - 20:00)
Website:
Official Website Install App
Important Links
Lost / Damaged / Delayed Baggage And Refund
- For any query/complaint related to lost / damage / delayed baggage, you can call at +852 21802120, +852 21802122 or mail at bagsvcs [at] has [dot] com [dot] hk
- If your baggage is damaged, then you have to report it within 7 days with receipt of your checked-in baggage.
- If your baggage is delayed, then you have to report it within 21 days.
- For refund you can fill this Form .
- For more information Please Read .
Domestic Baggage Contact Details
| Sr No. | HKE Station | Ground Handling Company | Business Hours | Contact No. | |
|---|---|---|---|---|---|
| 1 | BKK | Bangkok Flight Services | Mon-Sun 24hrs | +66 2134 4358 | BFSLLSpvrs [at] BFSASIA [dot] COM |
| 2 | CJU | Jeju Air Service Ltd. (JAS) | Mon-Sun 0700-2100 | +82 7041229989, +82 7041229988 | uocjupax [at] aekyung [dot] kr |
| 3 | CNX | BAGS Ground Services Co. Ltd. (BAGS) | Mon-Sun 0800-2300 | +66 611747973 | cnx-ll [at] bags-groundservices [dot] com |
| 4 | CRK | PAGSS CRK | Mon-Sun 0900-1700 | +63 9992288764 | crk_cbu [at] pagssinc [dot] com |
| 5 | DAD | Vietnam Airport Ground Services Co. Ltd. - Danang Branch (VIAGS-DAD) | Mon-Sun 0800-2300 | (+84) 972 25 27 39 | lfdad [at] viags [dot] vn |
| 6 | DMK | AOT Ground Aviation Services Company Limited (AOTGA) | Mon-Sun 0700-2300 | +66 4182-5390 | dmkll [at] aotga [dot] com |
| 7 | FUK | Swissport Japan Ltd. | Mon-Sun 0900-1800 | +81 92 412 3355 | fuk [dot] bags [at] swissport [dot] com |
| 8 | HAN | Vietnam Airport Ground Services - Noi Bai Branch | Mon-Sun 0800-2100 | (+84-24) 3884 3417 | xldnba [at] viags [dot] vn |
| 9 | HND | Swissport Japan Ltd. | Mon-Sun 2100-0700 | +81 53 6428 0133 | hnd [dot] bags [at] swissport [dot] com |
| 10 | HKT | AOT Ground Aviation Services Company Limited (AOTGA) | Mon-Sun 0800-2200 | +66 76351357, +66 647077372 | HKTLL [at] AOTGA [dot] COM |
| 11 | ICN | Swissport Korea | Mon-Sun 0700-2100 | +82 32 743 2526 | icn [dot] ll [at] swissport [dot] com |
| 12 | KHH | Taiwan Airport Service Co., Ltd. | Mon-Sun 0900-2130 | +886 07 803 8157 #334 | HKE [dot] LNF [at] taichin [dot] com [dot] tw |
| 13 | KIX | Swissport Japan Ltd. (SPJ) | Mon-Sun 0900-1800 | +81-(0)72-456-8743 | kix [dot] bags [at] swissport [dot] com |
| 14 | KOJ | Japan Airlines | Mon-Sun 0900-1700 | +81 995 58 4972 | kojkijl [at] jal [dot] com |
| 15 | MNL | Philippine Airport Ground Support Solutions, Inc. | Mon-Sun 1400-2200 | - | mnl_uo-csp [at] pagssinc [dot] com |
| 16 | NGB | Ningbo Airport Ground Service Ltd. (NGB) | Mon-Sun 0700-2300 | +86 574 87427311 | 1981064266 [at] qq [dot] com |
| 17 | NGO | Swissport Japan Ltd. | Mon-Sun 1000-1800 | +81(0)569 38 0784 | ngo [dot] bags [at] swissport [dot] com |
| 18 | NRT | Swissport Japan Ltd. | Mon-Sun 1000-2000 | +81 476 33 2988 | nrt [dot] bags [at] swissport [dot] com |
| 19 | OKA | Swissport Japan Ltd. | Mon-Sun 0900-1700 | +81 080 8737 8386 | oka [dot] bags [at] swissport [dot] com , oka [dot] pax [at] swissport [dot] com |
| 20 | PKX | China Eastern Airlines | Mon-Sun 0900-1700 | +86 010-81688068 | P_DAXINGCX [at] ceair [dot] com |
| 21 | PUS | Jeju Air Service Inc. (JAS) | Tue, Thu, Sat, Sun 0900-1800 | +82 10 2731 0378 | uopuspax [at] aekyung [dot] kr |
| 22 | RMQ | Mandarin Airlines | Mon-Sun 0900-2000 | +886 4 2615 5080 (7468, 7421) | ae [dot] bag [at] outlook [dot] com , rmqric [at] email [dot] com [dot] mandarin-airlines [dot] com |
| 23 | SYX | Sanya Phoenix International Airport Baggage Services | Mon-Sun 24hrs | +86 0898 88289126 | - |
| 24 | TAK | Japan Airlines | Mon-Sun 0900-1700 | +81 87 814 3094 | org [dot] takkku [dot] jal [at] jal [dot] com |
| 25 | TPE | Taoyuan International Airport Service Co., Ltd. | Mon-Sun 0800-0000 | +886 3 3833608, ext.18 | tpekslf [at] tpeksxh [dot] com [dot] tw |
Global Contact Details
| Sr No. | Locations | Contact No. | Timing | Address |
|---|---|---|---|---|
| 1 | Chinese Mainland | (86) 02968791368 | Mon - Sun: 09:00 - 17:30 | Unit 1301, Floor 13, Tower A, Lenovo Houhai Center, No.3288 Houhaibin Road, Nanshan District, Shenzhen |
| 2 | Thailand | (66) 2430 4530 | Mon - Sun: 08:00 - 16:30 (Thailand Time) | - |
| 3 | Taiwan, China | (886) 00801-491-938 | Mon - Sun: 09:00 - 17:30 | - |
| 4 | Japan | (81) 3 4487 0264 | Mon - Sun: 10:00 - 18:30 (Japan Time) | - |
| 5 | Korea | (82) 2 3703 7642 | Mon - Sun: 10:00 - 18:30 (Korea Time) | - |
Other Contact Details
| Sr No. | Service/Location | Contact Details | Timing |
|---|---|---|---|
| 1 | For Group Travel | hke [dot] groupdesk [at] hkexpress [dot] com | Mon - Sat: 09:00 - 19:00 |
| 2 | For Special Assistance | +852 3951 7229 | - |
| 3 | For Charter Business | hke [dot] charter [at] hkexpress [dot] com | - |
| Travel Agent Enquiry | |||
| 4 | Hong Kong | hke-sales [at] hkexpress [dot] com | Mon - Fri: 09:00 - 17:45 |
| 5 | Chinese mainland | cn [dot] sales [at] hkexpress [dot] com | Mon - Fri: 09:00 - 17:45 |
| 6 | Japan | jp [dot] sales [at] hkexpress [dot] com | Mon - Fri: 09:00 - 17:30 (Local Time) |
Comments
Layover time
I have a layover time of 22 hrs at honkong then I have ho express flight to hiroshima ..should I need transit Visa of hongkong if I stay at airport premises only