HDFC Bank Customer Care No. 1800 2600

Organization:

HDFC Bank

Toll free Number(s):

1800 2600 (For Phone Banking/Report Unauthorised Electronic Transactions)
1800 1600 (Alternate No. For Phone Banking/Report Unauthorised Electronic Transactions)
1800 266 3310 (For Balance Enquiry/Loan Related Queries)
1800 270 3333 (Missed Call No. To Check Account Balance)
1800 258 6161 (To Report/Blocking Unauthorised Transactions)
1800 270 3355 (Missed Call No. To Get Mini Statement)
1930 (For Cyber Crime Helpline)

All India Number(s):

1860 266 0333 (To Generate New Credit Card Pin)
70 700 222 22 (For WhatsApp Banking, 24x7)
72900 30000 (WhatsApp No. For Fraud Complaints)

International Numbers:

+91-22-61606160 (For Customers Travelling Abroad)

+91-2260006000 (For NRI Customer Support)

Website:

Official Website

iOS App:

HDFC Bank MobileBanking App

iOS App:

PayZapp UPI, Pixel Credit Card

Android App:

HDFC Bank MobileBanking App

Android App:

PayZapp UPI, Pixel Credit Card

IVRS Menu: 1800 2600	IVRS Menu: 1800 266 3310	IVRS Menu: 1860 266 0333
Press 1: To report loss or damage of any card or to block your net banking, bank account or upi blocking . Press 2: If your are an extisting bank customer . Press 3: If you wish to apply for HDFC Bank products . Press 4: For application status .	Press 1: For Credit card. Press 2: For bank account and deposits. Press 3: For loans.	Press 1: For credit card. Press 2: For debit card.

Email

support [at] hdfc [dot] bank [dot] in (For Customer Support)

Important Links

SMS Services

Sr No.	Services	Keywords
1	For Registration	SMS “Register” <Space> “Last 4 digits of customer ID” <Space> “Last 4 digits of account number” to 7308080808
2	SMS Banking	Type the specific keyword for the transaction and send it: ‘BAL<last 5-digits of a/c no.> to 7308080808
3	WhatsApp Banking	70700 22222 > Type Close Credit Card > Option will be displayed for hotlisting
4	To block your credit card	SMS "Block CC **" on 7308080808 ** last 4 digits of card number
5	For Pre-approved Loan	SMS MYHDFC to 5676712

For Missed Call Services

Sr No.	Services	Contact No.
1	To get your mini statement	18002703355
2	To get your cheque book	18002703366
3	For debit card EMI	9643222222
4	For RM connect	7043370433

Important Contact Details

Sr No.	Services	Contact Details
1	Retail Banking / ATM/Debit Cards / Mutual Fund	support [at] hdfc [dot] bank [dot] in
2	Loans / Advances / Advance against shares	loansupport [at] hdfc [dot] bank [dot] in
3	Credit Cards	customerservices [dot] cards [at] hdfc [dot] bank [dot] in
4	Depository Services	infodp [at] hdfc [dot] bank [dot] in
5	Credit Card Misselling	044-61084900 cardsalescomplaint [at] hdfc [dot] bank [dot] in
6	Corporate Internet Banking	corporatebanking [at] hdfc [dot] bank [dot] in

Service Support Timing

All IVR transactions are available 24x7 and Agent assisted services are available between 8.00 am to 8.00 pm on all days.
Reporting loss of cards is an Agent assisted facility and is available 24 hours on all days.

(This facility is not available on 2nd And 4th Saturdays, all Sundays and Bank Holiday).

Credit Card related services are available 24 hours on all days including Sundays and Bank holidays.
Loan services are available between 8:00 a.m. to 8:00 p.m. on all days including Sundays and Bank Holidays.
Demat and Loan Against Securities Account Services are available between 8:30 a.m to 5:30 p.m from Monday to Saturday
Mutual Fund or Investment Services Account related Services are available between 9:30 a.m to 6:30 p.m from Monday to Saturday.

Grievance Redressal

Level 1

For any query/complaint you can contact at 18001600, 18002600 or mail at info [at] hdfc [dot] bank [dot] in .
You can also visit your nearest Branch Location .

For any other query, you can contact on the details given below:

Sr No.	Services	Contact Details
1	For Digital Related concerns	grievance [dot] redressaldl [at] hdfc [dot] bank [dot] in
2	Retail Banking / ATM/Debit Cards / Mutual Fund	support [at] hdfc [dot] bank [dot] in
3	Loans / Advances / Advance against shares	loansupport [at] hdfc [dot] bank [dot] in
4	Credit Cards	customerservices [dot] cards [at] hdfc [dot] bank [dot] in
5	Depository Services	infodp [at] hdfc [dot] bank [dot] in

You can also fill this Complaint Form .

Level 2

If your complaint is not resolved then you can contact at Grievance Redressal Officer by calling at the details given below:
Contact No.: 18002664060 (Mon-Sat, 9:30am-5:30pm)
Address: HDFC Bank Limited,
1^st Floor Empire Plaza - 1, Lal
Bahadur Shastri Marg, Chandan Nagar,
Vikroli West, Mumbai - 400083
Your query will be resolved within 10 working days.

Level 3

If your query/complaint is not resolved or you're not satisfied with the resolution given in level 2, then you can contact at the details given below:

Sr No.	Officer	Contact Detail
1	Nodal Officer	nodal [dot] officer [at] hdfc [dot] bank [dot] in
2	Principal Nodal Officer	022-62841505 , pnohdfcbank [at] hdfcbank [dot] com

If your query is not resolved then you can contact at the details given below:

Sr No.	Area of Operation	Contact No.
1	Andhra Pradesh and Telangana	040-67921327
2	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura	9395852112
3	Bihar	9973665832
4	Chhattisgarh	9993895496
5	Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu	079-66630428
6	Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh	8130306083
7	Delhi State	8130306083
8	Punjab,Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana.	0172-4125133
9	Himachal Pradesh	0177-2990481
10	Jammu and Kashmir	7017927175
11	Jharkhand	7485072506
12	Karnataka	6361008794
13	Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).	0471-4253303
14	Madhya Pradesh	9982244226
15	Districts of Mumbai, Mumbai Suburban and Thane	022-24811081
16	Maharashtra and Goa, (except the districts of Mumbai, Mumbai Suburban and Thane)	022-24811082
17	Odisha	7655993097
18	Rajasthan	0141-2353326
19	Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands	044-69039236
20	Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	7267850740
21	Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)	9354914683
22	West Bengal and Sikkim: Kolkata , Howrah , South 24 parganas and Sikkim	033-44065165

Level 4

If your query is not resolved or you are not satisfied with the resolution given, then you can Escalate your complaint to Central Banking Ombudsman at 14448 .
You can also lodge complaint online through:

Internet Banking Details

Sr No	Location	Support Desk	Email
1	Ahmedabad	Enet Support Ahmedabad	enetbankingsupport [dot] ahmedabad [at] hdfcbank [dot] com
2	Bangalore	Enet Support Bangalore	enetbankingsupport [dot] bangalore [at] hdfcbank [dot] com
3	Bhubaneshwar	Enet Support Bhubaneshwar	enetbankingsupport [dot] bhubneshwar [at] hdfcbank [dot] com
4	Chennai	Enet Support Chennai	enetbankingsupport [dot] chennai [at] hdfcbank [dot] com
5	Cochin	Enet Support Cochin	enetbankingsupport [dot] cochin [at] hdfcbank [dot] com
6	Delhi and NCR	Enet Support Delhi	enetbankingsupport [dot] delhi [at] hdfcbank [dot] com
7	Guwahati	Enet Support Guwahati	enetbankingsupport [dot] guwahati [at] hdfcbank [dot] com
8	Hyderabad	Enet Support Hyderabad	enetbankingsupport [dot] hyderabad [at] hdfcbank [dot] com
9	Indore	Enet Support Indore	enetbankingsupport [dot] indore [at] hdfcbank [dot] com
10	Jaipur	Enet Support Jaipur	enetbankingsupport [dot] jaipur [at] hdfcbank [dot] com
11	Kolkatta	Enet Support Kolkatta	enetbankingsupport [dot] kolkata [at] hdfcbank [dot] com
12	Lucknow	Enet Support Lucknow	enetbankingsupport [dot] lucknow [at] hdfcbank [dot] com
13	Mumbai	Enet Support Mumbai	enetbanking [dot] support [at] hdfcbank [dot] com
14	Patna	Enet Support Patna	enetbankingsupport [dot] patna [at] hdfcbank [dot] com
15	Pune	Enet Support Pune	enetbankingsupport [dot] pune [at] hdfcbank [dot] com
16	North (Chandigarh, Haryana, Punjab and JandK)	Enet Support Chandigarh	enetbankingsupport [dot] chandigarh [at] hdfcbank [dot] com

Blocking or Reporting Unauthorised Transactions

Block through NetBanking

Login to NetBanking using your customer ID & password
Click on "Card" tab
Select "Request" under Credit or Debit Card, whichever applies
Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies

Report transactions not done by you

To report credit card / debit card /net banking / UPI / Aadhaar enabled Payments System(AePS) transactions not done by you, call PhoneBanking number in your state if are a Resident Customer.
To report Prepaid Card transactions not done by you, call PhoneBanking
For PayZapp, go to ‘Profile > Help Centre > Select a transaction > Tap on ‘?’ sign > Raise a Ticket.’
To report credit card /debit card /net banking / UPI transactions not done by you, Call on 18002586161

For more information, Please Read .

NRI Phone Banking Numbers

Sr No.	Location	Contact No.
1	USA	855-999-6061
2	Canada	855-999-6061
3	Singapore	800-101-2850
4	Kenya	0-800-721-740
5	Other Countries	91-2260006000

NRI Branches

Sr No.	Location	Contact No.	Email	Address
1	Bahrain	00973 16577015	bahrainrmhelpdesk [at] hdfc [dot] bank [dot] in	HDFC Bank Limited, Bahrain Financial Harbour, West Wing, 49^th Floor, PO Box 20246, Building no 1459, Road no 4626 ,Manama , Bahrain
2	Kenya	+254-709734000, +254-709734004, +254-709734005, +254-709734006	-	HDFC Bank Limited - Kenya Rep Office, Kenya Rep Office, 4^th Floor, Office no. 7, Park Suites, Parklands Road, P.O.Box: - 38807 - 00623, Nairobi, Kenya
3	Qatar	(+974) - 4407777	ccsupport [at] qnb [dot] com [dot] qa	C/o. Qatar National Bank, Contact QNB select branches at Mesaieed, Ras Laffan or City Centre, Qatar
4	Asia Pacific	+ 852 31072970 Fax: + 852 3107 2975	-	HDFC Bank Ltd. Suite 1707, 17^th Floor, Gateway Tower 1, Harbour City, Kowloon, Hong Kong
5	Dubai	+00971 - 43170000 Fax: +00971 - 43967010	nri [dot] dubai@ [at] hdfc [dot] bank [dot] in	HDFC Bank Representative Office, 104, Jumaal Majid Commercial Building, Opp Bur Juman Centre, Trade Centre Road, P.O.Box No.64546, Dubai, UAE
6	Abu Dhabi	+00971 - 26937000 Fax: +00971 - 26440662	nriabudhabi [at] hdfc [dot] bank [dot] in	HDFC BANK Ltd (Rep. Office), 203, Salam HQ Building, Opp. Abu Dhabi Municipality, Salam Street, Abu Dhabi (UAE) PO BOX 106514, UAE
7	Singapore	+65-62026870	-	50 Raffles Place, #40-04, Singapore Land Tower, Singapore 048623
8	London	02045347586, 02045347587, 02045347588, 02075445106	-	HDFC Bank ltd. Golden Cross House, 8 Duncannon St, London WC2N 4JF

Forms Centre

Offices Address

Sr No.	Office	Address
1	Head Office	HDFC Bank House, Senapati Bapat Marg, Lower Parel (West), Mumbai - 400 013
2	Regional Office	HDFC Bank Ltd, Dept For Special Operations, Peninsula Business Park, B-Wing, 4^th Floor, Dawn Mills Compound, Ganpat Rao Kadam Marg, Lower Parel, Mumbai, 400 013.

Social Sites

Comments

Sat, 06/08/2011 - 3:11pm — ASCENT INFOSOLUTIONS (not verified)

amount Debited from the a/c Rs. 326 on 4th Aug'2011

I had booked a ticket from IRCTC.CO.IN on 4th August'2011 from Aligrah to New delhi. The amount of Rs. 326/- was debited from my account but ticket had not been issued. please check and credit back into my account.
A/c Name: M/S ASCENT INFOSOLUTIONS, a/c no 08862000000904.

regards
Deepak wadhwa

Thu, 04/08/2011 - 1:58am — Siddharth Chadha (not verified)

Unfair Charges on Salaried A/C

Hello, I am your precious customer of your reputed MNC Bank. I want to state that I Siddharth Chadha is having salaried bank A/C in your bank. My Salaried A/C No.:12021130003120 in HDFC Galeria, Gurgaon Branch. I am very disappointed after i know that around Rs 1500/- was deducted from my Salaried A/C because of low balance. But it has been told to me that in my Salaried A/C no minimum balance is required. My previous company has opened a salary A/C at your DLF ,Galeria,SG-5-6, Gurgaon. With zero balance and no minimum balance requirement is compulsory in this A/C. But due to some reasons my salary is not credited in this A/C and i am in my process of getting my salary to get credited in this same A/C from my current employer. Because they option to open new A/C or with old one. I am great faith in this bank that's why i owns other financial products of yours like Mutual Fund of HDFC Top 200 and HDFC Equity. And with above support no intimation has been given to me ,that your A/C will be charged for not maintaining sufficient balance. This is not at all acceptable from your side. Please do the needful otherwise I know consumer rights and BANK'S OBDESSMEN. Thanks SIDDHARTH CHADHA (+91-9810911778 /+91-9868009463) HOUSE NO. C-03,MAYFIELD GARDENS, SECTOR-50,GURGAON, HARYANA,INDIA

Mon, 01/08/2011 - 10:14pm — Anonymous (not verified)

Not Able to withdraw Money from ATM- Acc no. 17511140011817

I'm not able to withdraw money from the ATM on my Debit card for account no. 17511140011817. Opened the account a Month back. Please help on the matter.

Sun, 31/07/2011 - 5:52pm — sudipta bhattacharya (not verified)

a/c debited but cash not dispensed with in atm

Sir,

I maintain a savings bank at HDFc BANK bearing the account no-04511610004173 and went to Central Bank Of India
ATM of HINJEWADIA on 31/07/2011 to withdraw cash Rs 2500 and the remark came'' sorry unable to process". But to my utter surprise I saw that my account was debited erroneously with a reference no -678124146009 but cash was not dispensed with. On that very day I went to PNB ATM to withdraw same amount but that was successful with a ref no-3821. Now I request to creditt Rs2500 erroneously debited with a ref no 678124146009 through certral bank of india ATM as early as possible

Wed, 13/07/2011 - 10:09am — jyoti shimal (not verified)

debit card

i forget the pin of my debit card plz issue me a new pin no.as sooon as possible thank u my address is e-18 nanahe park new delhi -59

India Customer Care