Hathway Broadband Customer Care No. 1800 419 3114

Organization: 
Toll free Number(s): 
  • 1800 419 3114 (New Broadband Connection and Hathway Complaint)
All India Number(s): 
  • 022-6876 8200 (Broadband Sales Helpline)
  • 080-4016 1616 (Bangalore)
  • SMS NET to (Name City) 575759
  • 77770 31159 (WhatsApp Support)

Email

  • support [at] hathway [dot] net (Broadband)
  • info [at] hathway [dot] net (Information)
  • catvsupport [at] hathway [dot] net (Digital Cable TV)

Important Links

Install App

Customer Care Details for Hathway Broadband

City Name New Customer Existing Customer Broadband Helpline Office Address
Mumbai Sales help line:
022-68768200
Customer Care:
SMS NET to <Name City> 575759
022-67134737
subscribemumbai [at] hathway [dot] net
022-68768200
Fax: 022-67134747
helpdesk [at] hathway [dot] net
9930114444/022- 68768200/ 1800 419 3114

805/806, Windsor, Off CST Road, Kalina, Santacruz(E), Mumbai 400098

Trade World "B", 10th Floor Kamala Mills Comp, Senapati Bapat Marg, Lower Parel(W), Mumbai 400 013

Pune Sales help line:
020-49117777
Customer Care:
SMS NET to <Name City> 575759
Fax: 020-30252130
helpdeskpune [at] hathway [dot] net
020-49117700
Fax: 020-30252130
billingpune [at] hathway [dot] net
020-49117700/ 1800 419 3114 2nd Floor, Sterling Plaza, Above Axis Bank, Junglee Maharaj Road, Deccan Gymkhana, Pune – 411004
Aurangabad Sales help line:
022 -68768005
Customer Care:
SMS NET to <Name City> 575759
0240-6646009
helpdeskaur [at] hathway [dot] net
022-68768005
helpdeskaur [at] hathway [dot] net
022 – 50876110/022 -68768005/ 1800 419 3114 301/302, Akshaydeep Plaza, Town Centre, CIDCO, Auranagabad - 431003
Bangalore Sales help line:
080-40161616
Customer Care:
SMS NET to <Name City> 575759
Fax: 080-40161620
bangalorehelpdesk [at] hathway [dot] net
080-40161616
Fax: 080-40161620
bangalorehelpdesk [at] hathway [dot] net
080-40161616/ 1800 419 3114 73, St.John's Road, Bangalore - 560042
Hyderabad Sales help line:
040-66989898
Customer Care:
SMS NET to <Name City> 575759
Fax: 040-66989878
hydhelpdesk [at] hathway [dot] net
040-66989898
Fax: 040-66989878
hydhelpdesk [at] hathway [dot] net
040-66989898/ 1800 419 3114 303 & 304, Mahavir Chambers, Liberty Tri-Circle, Himayathnagar, Hyderabad-500029
Delhi Sales help line:
9167114444/022-43764600
Customer Care:
SMS NET to <Name City> 575759
Fax: 011-26198903
subscriberdelhi [at] hathway [dot] net
9167114444/022-43764600
Fax: 011-26198903
delhihelpdesk [at] hathway [dot] net
9167114444/022-43764600/ 1800 419 3114 L-10 Green Park Extn., Near Mother Dairy, New Delhi-110016
Chandigarh Sales help line:
0172-4643506 / 4643507
Customer Care:
SMS NET to <Name City> 575759
hathchandigarh [at] hathway [dot] com
0172-4643506 / 4643507
hathchandigarh [at] hathway [dot] com
0172-4643506 / 4643507/ 1800 419 3114 SCO 16-17, Top Floor, Sector - 34 A,Chandigarh
Noida Sales help line:
9167114444/022-43764600
Customer Care:
SMS NET to <Name City> 575759
subscriberdelhi [at] hathway [dot] net
9167114444/022-43764600
delhihelpdesk [at] hathway [dot] net
9167114444/022-43764600/ 1800 419 3114 L-10 Green Park Extn., Near Mother Dairy, New Delhi-110016
Goa Sales help line:
0832-6713000
Customer Care:
SMS NET to <Name City> 575759
goahelpdesk [at] hathway [dot] net
0832-6713000 goahelpdesk [at] hathway [dot] net 0832-6713000/ 1800 419 3114 703, Gera’s Imperium, Patto, Panjim-Goa -403001
Surat Sales help line:
022- 68768100
Fax: 0261-6696555
subscribesurat [at] hathway [dot] net
022-68768100
Fax: 0261-6696555
surathelpdesk [at] hathway [dot] net
022 – 50876130/022- 68768100/ 1800 419 3114 6-10, 1st floor, Rekha park Apartment, Near Star Bazaar, Opp Aquarium, Adajan. SURAT 395009 (GUJ)
Vadodara Sales help line:
022-68768050
Fax: 0261-6696555
subscribebaroda [at] hathway [dot] net
022-68768050
Fax: 0261-6696555
vadhelpdesk [at] hathway [dot] net
022 – 50876115/022- 68768050/ 1800 419 3114 101, 102 Siddharth Complex, R.C. Dutt Road, Alkapuri, Vadodara -390007.
Vapi Sales help line:
022-68768050
Fax: 0261-6696555
subscribevapi [at] hathway [dot] net
022-68768050
Fax: 0261-6696555
vapihelpdesk [at] hathway [dot] net
022 – 50876120/ 1800 419 3114 -
Kolkata Sales help line:
033-40302444
- 033-40302444/ 1800 419 3114 Unit no 202, WH.No 12, 2nd Floor, KILC, Kona Expressway, P.S. Jagacha, Howrah, West Bengal. Pin -711302
Chennai Sales help line:
044-40284028
044-40284028
chennaihelpdesk [at] hathway [dot] net
044-40284028/ 1800 419 3114 Hathway Cable & Datacom Limited, Good Shepherd Square, 5th Floor, No-82, Kodambakkam High Road, Nungambakkam, Chennai- 600 034.
Indore Sales help line:
0731-4778888
Customer Care:
SMS NET to <Name City> 575759
csindore [at] hathway [dot] net
billing [dot] indore [at] hathway [dot] net 0731-4778888/ 1800 419 3114 12, Press Complex behind Danik
Bhaskar Press AB Road Indore
Madhya Pradesh 452008
Khed Sales help line:
9619600816
Customer Care:
SMS NET to <Name City> 575759
helpdesk [at] hathway [dot] net 022-68768200/ 1800 419 3114 Hathway Sai star Network ,
Hutatma Anant Kanhere Chowk,
Nr. Jagdish Cloth Cent.
Tinbatti Naka, Taluka Khed,
Dist -Ratnagiri. Pin code 415709
Dapoli Sales help line:
9619600816
Customer Care:
SMS NET to <Name City> 575759
helpdesk [at] hathway [dot] net 022-68768200/ 1800 419 3114 Hathway Sai star & Datacom Pvt. Ltd.
Gala No-1,Nandashree Apt., Family Mall,
Taluka Dapoli Dist -Ratnagiri.
Pin code 415712
Ratnagiri Sales help line:
9619600816
Customer Care:
SMS NET to <Name City> 575759
helpdesk [at] hathway [dot] net 022-68768200/ 1800 419 3114 Hathway Sai star & Datacom Pvt. Ltd.
Shop No 8, Yashodhan Apt., Abhyudaya
Nagar, Nachane Rd., Taluka Ratnagiri
Dist -Ratnagiri, Pin code 415612
Chplun Sales help line:
9619600816
Customer Care:
SMS NET to <Name City> 575759
helpdesk [at] hathway [dot] net 022-68768200/ 1800 419 3114 Hathway Sai star & Datacom Pvt. Ltd.,
Shop No 104, 1st floor, Khatate Sankul, Kherdi,
Opp Laxmi Marbals. Tal – Chiplun, Dist.
Ratnagiri, Pin – 415604.

List of Nodal Officers

List of Appellate Authority

Registered Office Address

Hathway Cable and Datacom Limited
Address: Rahejas, 4th Floor, Corner of
Main Avenue and V. P. Road,
Santacruz (W), Mumbai-400054.
Tel: 022-26001306
Fax: 022-26001307

Social Sites

Comments

Very bad service from hathway

Very bad service from hathway don't get new connection from hathway

Loss of signal

They just want amount that's it service god will know. The very very worst service.
Very disappointed to say that am facing connection issue from past 1week and none of ur customer care or contact number is working and raised complaint number of times but waste of time..I think u are doing an joke with customer after getting the payment from them.
For payment you will send 10 times reminder but for issues u people will not respond. complaint number of times but waste of time. I think u are doing an joke with customer after getting the payment from them. Worst servicing providing by hathway. It's not taking any response after paying the amount.

No action on complaint

Very disappointed to say that I am frequently facing connection issue since the day, I took broadband connection and none of your customer care or contact number works and raising a complaint just a waste of times. Even you will never reply back of any email. Customer care support is just horrible, they will just say backend team is working or will send someone, if by chance, you get succeed to connect to customer care but nobody is doing nothing, just making you fool.

No one will give you the expected resolution time or any reason. They just took advance of 6 months and then forgot to provide the service as they already got the money.

Los of signal

Very disappointed to say that am facing connection issue from past 1week and none of ur customer care or contact number is working and raised complaint number of times but waste of time..I think u are doing an joke with customer after getting the payment from them.
For payment you will send 10 times reminder but for issues u people will not respond.

About reconnection

We r trying to contact customer care frm last 5 days bt there r no number shows working .. all the time number is busy ... i mean what is this .. in this pandamic time u have to connect by online with customers... i were not surat frm 5 mth bcz of lockdown... now m at my home nd i want to recharge again in hathway .. but I don’t know the procedures.. plz let me know how to activate my account again nd how to recharge by net ...

Worst Internet in India is Hathaway.

Location : Mumbai; Kandivali West - Mahavir Nagar.

I am using Hathaway since last 10 years. Initial 3 years I have faced horrible problems as their infrastructure is one of the worst in the industry. After doing multiple complaints and more or less boycott from all our neighborhood they have modified their infrastructure. It then worked fine for few years. However; not to come to their trap again; I have install one redundant MTNL in my flat.

During Lockdown since last 4 months; again it has proved that Hathaway is worst network in India or may be in the world. It collapsed. It's infrastructure is very limited. If you have their standard or even medium to moderate plans - you are their last priority. During Lockdown as most of people are working from Home; our area infrastructure of Hathaway has been collapsed. MTNL is 100 times better and worked to our satisfaction during this lockdown.

We had 8 Hathaway connections in our building out of 27 flats and all had problems. Their service is worst than even their networks. Out of 8; 3 have replaced with other network and others are slowly changing over.

In nutshell; do not install Hathaway even if they give you free. WORST, HORRIBLE and most unprofessional company in the world.

Thank you.

No response after paying the amount for a new connection

I paid the amount 4 days before but no installation is done.very bad

customer service issues - horrible mechanism

We are facing severe network issues these days
however non of your service nos work

emails sent bounce back. basically it is shocking to know that such a big company like hathway has such poor customer care /service

There is no number we can call or email id that responds. At such covid times when internet connectivity is a necessity we are being deprived of the same despite having paid our dues in full . further we are not getting any service to address our grievance
its really disappointing. we once more request you to please resolve our matter.