Hainan Airlines Contact & Helpline Numbers

Organization: 
Toll free Number(s): 
  • +86-898-95339

Head Quarters Address :

Hainan Airlines Co. Ltd.
HNA PLAZA, No.7 Guoxing Road
Haikou City, Hainan Province, 570203, P.R. China

E-Mail :

webetservice [at] hnair [dot] com (Enquiries, complaint and feedback for Global Website)

List of World Wide Offices :

China Headquarters

Offices and working hours Contact numbers E-mails Addresses
Hainan (Headquarters) +86-898-95339 Ticketing/Baggage/Airport enquiries & problem dealing, other Hainan Airlines info webetservice [at] hnair [dot] com Enquiries, complaint and feedback for Global Website Hainan Airlines Co. Ltd. HNA PLAZA, No.7 Guoxing Road , Haikou City, Hainan Province, 570203, P.R. China
Fortune Wings Club 08:30-22:00(GMT+8)  Member service hotline +86-898-950717 ffp [at] hnair [dot] com 2nd Floor Longjing Building, NO.14 Bailong North Road, Meilan District, Haikou, Hainan Province
Cargo Reservation: +86-10-5617 0030 Enquiry Tracking: +86-10-5617 0030 Reservation: Hu01 [at] hnair [dot] com
Enquiry Tracking: Click Here
3 Huoyunbei Road Shunyi District,Beijing.

Asia Pacific Region

Offices and working hours Contact numbers E-mails Addresses
Bangkok (09:00-17:00) Tel: 0066-26795086/0066-26795087 Cargo: 0066-22548218 Enquiry  tracking: 0066-21321888 Katesiree [at] hnair [dot] com p [dot] sirinun [at] hnair [dot] com 179 Bangkok City Tower,5th Floor South Sathorn Road,Thungmahamek Sathorn,Bangkok 10120
Phuket (22:00-04:00) Tel: (668)58107555 zhiyi_li [at] hnair [dot] com
Singapore (09:00-18:00) Tel: 65-64381161 Fax:65-64389926 wj-zhou1 [at] hnair [dot] com funa [at] hnair [dot] com 96 Robinson Road, SIF Building, #13-02, Singapore 068899
Taipei (09:00-18:00) Tel: 886-2-2713 9555 cargo: 886-2-26580255 twfgs [at] hnair [dot] com 19F-3,No.156,Sec.3,Minsheng E.Rd.,Taipei 105,Taiwan

Canada

Offices and working hours Contact numbers E-mails Addresses
Toronto (10:00-18:00) Service hotline:1-888-688-8813
Tel:
001-905-362-1328
001-905-362-1327
Fax:
001-905-362-1209
Toronto [at] hnair [dot] com Room 303, 6299 Airport Road, Mississauga, L4V 1N3, Ontario, Canada
Cargo (09:00-17:00) Toll free hotline: 1-888-976-7976 (08:00—22:00) chuck [at] airlinecargo [dot] ca

Europe

Offices and working hours Contact numbers E-mails Addresses
Customer Service Center Belgium, France, Germany, Great Britain, Hungary, Italy, Switzerland, Spain, the Netherlands: 00800-8768-9999 Russia: 810800-8768-9999 europe [at] hnair [dot] com Click here to learn more
Berlin (From Monday to Friday 09:00-17:00) Service hotline: 00800-8768-9999 Tel.: 0049-30-31518950 Cargo:0049-30-3151895-12 Berlin [at] hnair [dot] com Markgrafenstr.32, 10117 Berlin, Germany
Brussels (09:00-17:00) Service hotline:: 00800-8768-9999 Tel.:0032-2-7533030/31 Cargo:0032-2-7533038 Belgium [at] hnair [dot] com Hainan Airlines Brussels National Airport PO.Box39B-1930 Zaventem,Belgium
Paris AEROPORT CHARLES DE GAULLE, TERMINAL 2
European Cargo 0049-3023-639474

Russia & Central Asia

Offices and working hours Contact numbers E-mails Addresses
Almaty (09:00-18:00) 007-727-3115273 Room 91, level 18, Business Center "Nurly Tau" 4A, Bostandyk District, Ai-Farabi Street, Almaty, Kazakhstan
St. Petersburg (10:00-18:00) Service hotline: 810-800-8768-9999 led_office [at] hnair [dot] com Russia St.Petersburg Nevsky prospekt No.19-Office 21N, Postalcode – 191186 Tel:007-812-3398888
Moscow (10:00-18:00) moscow2 [at] hnair [dot] com Moscow city,novoslobodckaja street 4 Shopping centre in Moscow 3flour Tel.: +7(495) 660-05-55 +7(499) 973-02-30

United States-Seattle

Offices and working hours Contact numbers E-mails Addresses
Seattle (09:00-17:00) Reservation Hotline
1-888-688-8813
Agency Help
312-374-3700
Ticketing Consulting
usaservice [at] hnair [dot] com
Agency Sales Help Desk
usahelpdesk [at] hnair [dot] com 
18000 International Blvd,Suite 1188,Seattle,WA,98188
Cargo sales (Export) Business Hours
0900-1700
001- 206-433-5150 After Hours Evenings/Weekends
001-206-612-5820
seattle [at] ansgsa [dot] com
Inbound Cargo/Tracing (0800-1600) Cargo Airport Services (CAS) 001-877-408-8844 Pacific Time 7 days a week husea [at] casusa [dot] com AMB Building 2427 S. 161st St Seattle, WA 98158

United States-Chicago

Offices and working hours Contact numbers E-mails Addresses
Chicago Office (9am-5pm CST) Mondays-Fridays, excluding holidays Reservation Hotline
1-888-688-8813
Agency Help
312-374-3700
Ticketing Consulting
usaservice [at] hnair [dot] com
Agency Sales Help Desk
usahelpdesk [at] hnair [dot] com 
221 North LaSalle Street, Suite 3300 Chicago, IL 60601
Baggage Inquiries
Hours: 9am -5pm CST, Fridays – Tuesdays (closed on Wednesdays and Thursdays).
Business hours are subject to change depend on flight frequencies.
1-888-688-8813
Export Cargo Heavy-Weight Mario Mojek 630-595-2323 ext 303 mario [dot] mojek [at] haegroup [dot] com
Inbound Cargo Swissport 773-800-2358 ext 1207/1208 ordhu [at] swissport [dot] com

United States-Boston

Offices and working hours Contact numbers E-mails Addresses
Boston (09:00-17:00) Reservation Hotline
1-888-688-8813
Agency Help
312-374-3700
Ticketing Consulting
usaservice [at] hnair [dot] com
Agency Sales Help Desk
usahelpdesk [at] hnair [dot] com 
31 St James Ave Boston, MA 02116
Cargo sales (Export) (09:00-17:00) Mobile: 001-718-704-7504 Office: 001-718-553-0606) Mr. Kenneth Murray ord [at] haegroup [dot] com kenneth [dot] murray [at] haegroup [dot] com
Inbound Cargo/Tracing (08:00-16:00) Swissport Cargo Services LLP (08:00-16:00) Office: 617-567-4620 elizabeth [dot] velez [at] swissport [dot] com

United States-San Jose

Offices and working hours Contact numbers E-mails Addresses
San Jose (09:00-17:00) Reservation Hotline
1-888-688-8813
Agency Help
312-374-3700
Ticketing Consulting
usaservice [at] hnair [dot] com
Agency Sales Help Desk
usahelpdesk [at] hnair [dot] com 
97 E. Brokaw Road, Suite 350, San Jose,CA 95112
Export Cargo OPERATION :
08:30 AM ~05:30 PM, MONDAY TO SUNDAY SALES :
08:30 AM ~05:30 PM, MONDAY TO FRIDAY
Tel.: 1-408-317-7717
Fax: 1-650-737-0677
sales [at] baylogisticsinc [dot] com 1677 Atlantic Court, Union City, CA 94587
Inbound Cargo (0800-1600) Menzies Aviation
Office: (650) 821-2400 options 3 or 4
Email: sfo [dot] huops [at] menziesaviation [dot] com Urgent Support Email: sfo [dot] huo [at] menziesaviation [dot] com 632 Westfield Rd San Francisco, CA 94128

Feedback and complaint for Hainan Airlines services other than website service

Scope Contact numbers Addresses
About Hainan Airlines services other than website service Mon. to Fri.: 08:30 - 11:30, 13:30 - 17:30, Beijing Time. No service on Saturday, Sunday or Public Holidays. +86-898-95339 24-hour hotline Hainan Airlines Co. Ltd. HNA PLAZA, No.7 Guoxing Road, Haikou City, Hainan Province, 570203, P.R. China

Feedback & Complaint Form :Click Here