Hainan Airlines Customer Care No.

Organization:

Hainan Airlines

International Numbers:

+86 95339 (For International Booking Service Hotline, 24x7)

+86-898 95339 (Alternate International Booking Service Hotline, 24x7)

Website:

Official Website

iOS App:

Hainan Airlines

Android App:

Hainan Airlines

Important Links

Sr.No.	Service	Contact No.	Timing
1	Feedback and Complaints	24-hour hotline for service opinions, suggestions, and complaints：(+86)95339 , (+86-898)95339 (International rates apply) Service quality supervision：（86-898）66709315(International rates apply) customer [dot] care [at] hnair [dot] com	Working hours：8:30am-12am and 1:30pm-5:30 p.m. on working days
2	Service Hotline For Irregular Flights	95339-1-2 (Domestic), (+86) 95339-2-2, (+86-898) 95339-2-2 (International)	-
3	Online e-tickets	Online Ticketing Service Hotline: 95339-1-5 (Domestic), (+86) 95339-2-1 , (+86-898) 95339-2-1 (International)	24x7
4	Cargo Information	(86-898) 66110982	Working hours: 8:30am-5:30pm on weekdays, closed on weekends and public holidays.
5	Company Information	+86-898-69965999 (International Rates Apply), Fax：（86-898）65802996, presidentmailbox [at] hnair [dot] com	8:30am-12:30am and 1:30pm-5:30pm on working days

For any query/complaint, kindly contact the customer support team.
In case of lost, delayed, or damaged baggage, please go to the baggage inquiry counter before leaving the airport and fill out the required documents.
For more information, please read .

Timing: 24x7 (Same For All)

Sr.No.	Region	Applicable Countries/Regions	Contact No.
1	America	America, Canada	888-688-8813
2	Europe/Asia	Netherlands, France, Spain, Switzerland, United Kingdom, Germany, Belgium, Denmark, Portugal, Sweden, Poland, Czech Republic, Slovakia, Finland, Israel, Austria	+800-876-89999
3	Oceania	Australia	+800-876-89999 , +11-800-876-89999
4	Global	International area, Hong Kong, Macao, Taiwan regions of China	(+86) 95339, (+86-898) 95339