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H&M Customer Care No. 1800 889 8000
Updated on Friday, 24 July 2026 - 5:19pm
Email
Organization:
www.hm.com Toll free Number(s):
- 1800 889 8000 (For Customer Support, Mon-Sun, 8am-10pm)
Website:
Official Website
iOS App:
H&M
Android App:
H&M IVRS Menu:
Please select your preferred language
- Press 1 : To accept
- Press 2 : To decline
After pressing any above keys, call will be transferred to the customer care executive .
- customerservice [dot] in [at] hm [dot] com (For Customer Service)
Important Links
Return/Exchange And Refund
- For any query/complaint, you can contact to the customer support team .
- You can make a return/exchange request within 30 days of delivery or fill this Return/Exchange Form .
- Refund will be initiated within 7-14 working days to the original payment method .
- For more information, please read .
Registered Office
H&M Hennes & Mauritz Retail Pvt. Ltd.
District Centre Saket D-3 A-Wing,
2nd Floor, Delhi, 110017 India
Comments
Very bad service
One of my parcel got misplaced, don’t know how not my fault, a non-h&m product was received in the warehouse. I contacted for several days but no response, they made the case resolved without asking me and when i finally called them again and again, the customer service told me they did found my non-h&m product but it got disposed. They don’t even know where it got disposed. Its really frustrating when you can’t get the refund and also the product and specially when it isn’t your fault as well. I was a gold member but i would make sure never to purchase from H&M again.