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Government e Marketplace (GeM) Contact No. 1800 419 3436

Updated on Wednesday, 17 September 2025 - 4:51pm
Organization: 
Toll free Number(s): 
  • 1800 419 3436 (For Contact Support, Mon-Sat 9am-10pm)
  • 1800 102 3436 (Alternate Contact Support, Mon-Sat, 9am-10pm)
Website: 
Official Website
iOS App: 
GeM Sellers
iOS App: 
GeM Buyer
Android App: 
GeM Buyer
Android App: 
GeM Sahay
Android App: 
GeM Seller
Android App: 
GeM Daak Mitra

IVRS Menu: 1800 419 3436/1800 102 3436

Select your preferred language

  • Press 1: For new registration
  • Press 2: For cooperative
  • Press 3: For registered buyer
    • Press 1: For Bid or RA related issues
    • Press 2: For product or services related issue
    • Press 3: For order related issue
    • Press 4: For payment profit related issue
    • Press 5: For login and profile related issue
    • Press 9: For any other matter
  • Press 4: For registered seller
    • Press 1: For Bid or RA participitation related issue
    • Press 2: For order related issue
    • Press 3: For product or service related issue
    • Press 4: For transaction charge related issue
    • Press 5: For payment related issue
    • Press 6: For login and profile related issue
    • Press 9: For any other matter

Email

  • helpdesk-gem [at] gov [dot] in (For General Support)

Important Links

Important Contact Details

Sr.No. Service Contact Details
1 Railway Helpline 0120-6438300, (9am-10pm, Mon-Sat)
2 Defence & MHA Helpline 0120-6438200, (9am-10pm, Mon-Sat)
3 HelpDesk Outbound No's 0755-6627270, 0120-6921990, 0120-6438000, 020-69132000,

Address: 2nd Floor, Jeevan Tara Building, 5-Sansad Marg,
Near Patel Chowk, New Delhi-110001
(9am-6pm Mon-Fri )
4 Vendor Assessment / Exemption 9667629900 , Mon-Fri (Except holidays)
9am-5:30pm
em@helpdesk [at] rites [dot] com
5 GeM-Sahay Loan 7090918000,
gem-sahay [at] perfios [dot] com
6 Service of Legal Documents legal [dot] gem [at] gem [dot] gov [dot] in

Central Training Team Contact Details

Sr.No. City Name Designation Mobile No. Email
Central Team
1 Delhi Anand Shankar Singh Business Facilitator 7217846544 gem [dot] central [at] govcontractor [dot] in
2 Delhi Manender Pal Singh Business Facilitator 9811498538 gem [dot] central [at] govcontractor [dot] in
3 Delhi Chanderkant Business Facilitator 7011551831 gem [dot] central [at] govcontractor [dot] in
4 Delhi Tushar Agarwal Trainer 9311723160 gem [dot] central [at] govcontractor [dot] in
5 Delhi Anamika Shrivastava Trainer 8179152361 gem [dot] central [at] govcontractor [dot] in
6 Delhi Naveen Joshi Training Manager 9810453637 gem-managersbo [at] supportgov [dot] in
Regional Business Facilitators
Andhra Pradesh
7 Vijayawada Arjun B Business Facilitator 8519931861 gem [dot] ap [at] govcontractor [dot] in
8 Vijayawada Yeswanth Jagannadh Dadi Trainer 8317523606 gem [dot] ap [at] govcontractor [dot] in
Assam
9 Guwahati Utpal Jyoti Baishya Business Facilitator 7576075578 gem [dot] assam1 [at] govcontractor [dot] in
10 Guwahati Supriti Priya Trainer 9821708747 gem [dot] assam1 [at] govcontractor [dot] in
11 Itanagar Bikash Kumar Das Business Facilitator 8876580515 gem [dot] ne [at] govcontractor [dot] in
12 Guwahati (Remote) Utpal Jyoti Baishya Business Facilitator 7576075578 gem [dot] ne [at] govcontractor [dot] in
13 Guwahati (Remote) Supriti Priya Trainer 9821708747 gem [dot] ne [at] govcontractor [dot] in
Tripura
14 Agartala Amarjyoti Medhi Trainer 6001408382 gem [dot] tripura [at] govcontractor [dot] in
Bihar
15 Patna Shivank Kumar Business Facilitator 9968922037 gem [dot] bihar [at] govcontractor [dot] in
Chandigarh/Punjab
16 Chandigarh Punit Kumar Business Facilitator 7888492633 gem [dot] chd [at] govcontractor [dot] in
17 Chandigarh Deepak Sharma Trainer 7082520350 gem [dot] chd [at] govcontractor [dot] in
Chhatisgarh
18 Bhubaneshwar (Remote) Ananda Kishor Mishra Trainer 6371442331 gem [dot] cg [at] govcontractor [dot] in
Delhi
19 Delhi Ravinder Bedgujar Business Facilitator 9818500569 gem [dot] delhi [at] govcontractor [dot] in
20 Delhi Deepanshu Aggarwal Trainer 7678578477 gem [dot] delhi [at] govcontractor [dot] in
Goa
21 Bangalore (Remote) H S Gowtama Business Facilitator 9379049700 gem [dot] goa [at] govcontractor [dot] in
22 Bangalore (Remote) Nikhil CT Trainer 9986539169 gem [dot] goa [at] govcontractor [dot] in
Daman & DIU / Dadra & Nagar Haveli/ Gujarat
23 Gandhinagar Keerti Parmar Business Facilitator 6353189221 gem [dot] gujarat [at] govcontractor [dot] in
24 Gandhinagar Nimesh Panchal Business Facilitator 8153897831 gem [dot] gujarat [at] govcontractor [dot] in
25 Gandhinagar Malek Mohmadatik Trainer 7016049492 gem [dot] gujarat [at] govcontractor [dot] in
Haryana
26 Panchkula Zahoor Mir Business Facilitator 8584938310 gem [dot] hry [at] govcontractor [dot] in
27 Panchkula Sahil Sharma Trainer 9958566638 gem [dot] hry [at] govcontractor [dot] in
Himachal Pradesh
28 Shimla Rahul Dogra Business Facilitator 8607409437 gem [dot] hp [at] govcontractor [dot] in
29 Shimla Ravi Verma Trainer 7018831199 gem [dot] hp [at] govcontractor [dot] in
Jammu & Kashmir / Ladakh
30 Jammu Sarthak Khoda Business Facilitator 9469671556 gem [dot] jkl [at] govcontractor [dot] in
31 Srinagar Mohammad Maqbool Shah Trainer 9797252726 gem [dot] jkl [at] govcontractor [dot] in
Jharkhand
32 Ranchi Kunal Chourasia Business Facilitator 8936896777 gem [dot] jharkhand [at] govcontractor [dot] in
33 Ranchi Subodh Kant Trainer 7759854918 gem [dot] jharkhand [at] govcontractor [dot] in
Karnataka
34 Bangalore H S Gowtama Business Facilitator 9379049700 gem [dot] karnataka1 [at] govcontractor [dot] in
35 Bangalore Nikhil CT Trainer 9986539169 gem [dot] karnataka1 [at] govcontractor [dot] in
Kerala/Lakshadweep
36 Thiruvananthapuram Manesh Mohan Business Facilitator 9645642210 gem [dot] klld [at] govcontractor [dot] in
37 Thiruvananthapuram Vivek Ponnakath Trainer 9567310693 gem [dot] klld [at] govcontractor [dot] in
Madhya Pradesh
38 Bhopal Alka Pachori Business Facilitator 7974359014 gem [dot] mp [at] govcontractor [dot] in
39 Bhopal Muzammil Qureshi Trainer 7989936044 gem [dot] mp [at] govcontractor [dot] in
Maharashtra
40 Mumbai Arif Ali Shah Business Facilitator Manager 9321312320 gem-managersbo [at] supportgov [dot] in
41 Mumbai Amit Patil Business Facilitator 9958647620 gem [dot] maharashtra1 [at] govcontractor [dot] in
42 Pune Harish Pal Trainer 9422582218 gem [dot] maharashtra1 [at] govcontractor [dot] in
43 Nagpur Ritesh Singh Trainer 8149492095 gem [dot] maharashtra1 [at] govcontractor [dot] in
Odisha
44 Bhubaneshwar Sidharth Ray Business Facilitator 7978802154 gem [dot] odisha1 [at] govcontractor [dot] in
45 Bhubaneshwar Ananda Kishor Mishra Trainer 6371442331 gem [dot] odisha1 [at] govcontractor [dot] in
Rajasthan
46 Jaipur Vikrant Tripathi Business Facilitator 9871848789 gem [dot] rajasthan1 [at] govcontractor [dot] in
47 Jaipur Sakshi Agarwal Trainer 7878673647 gem [dot] rajasthan1 [at] govcontractor [dot] in
Puducherry/Tamil Nadu
48 Chennai Jayavadivel Raja Business Facilitator 9150550736 gem [dot] tnpy [at] govcontractor [dot] in
49 Chennai Venkatesh Palani Trainer 8667065284 gem [dot] tnpy [at] govcontractor [dot] in
Andaman & Nicobar
50 Chennai (Remote) Jayavadivel Raja Business Facilitator 9150550736 gem [dot] an [at] govcontractor [dot] in
51 Chennai (Remote) Venkatesh Palani Trainer 8667065284 gem [dot] an [at] govcontractor [dot] in
Telangana
52 Hyderabad Ravi Varma B Business Facilitator 9177111069 gem [dot] telangana [at] govcontractor [dot] in
Uttar Pradesh
53 Lucknow Aman Singh Business Facilitator 9580985472 gem [dot] up [at] govcontractor [dot] in
54 Lucknow Ankit Shukla Trainer 9818453365 gem [dot] up [at] govcontractor [dot] in
55 Lucknow Dhiraj Kumar Rai Business Facilitator 8744040619 gem [dot] up [at] govcontractor [dot] in
56 Lucknow Nikhil Rai Trainer 9956375990 gem [dot] up [at] govcontractor [dot] in
Uttarakhand
57 Dehradun Deepak Goyal Business Facilitator 9411727930 gem [dot] uk [at] govcontractor [dot] in
58 Dehradun Anant Thukraal Trainer 9012936966 gem [dot] uk [at] govcontractor [dot] in
West Bengal
59 Kolkata Subrata Sarkar Business Facilitator 9883776438 gem [dot] wb [at] govcontractor [dot] in
60 Kolkata Abhishek Nayak Trainer 7003218207 gem [dot] wb [at] govcontractor [dot] in
Sikkim
61 Kolkata (Remote) Subrata Sarkar Business Facilitator 9883776438 gem [dot] sikkim [at] govcontractor [dot] in
62 Kolkata (Remote) Abhishek Nayak Trainer 7003218207 gem [dot] sikkim [at] govcontractor [dot] in

Officers Contact Details

Sr.No. Name (Sh/Ms) Designation Contact/Email
1 Shri Mihir Kumar Chief Executive Officer (CEO) 011-23725091, 011-23349186
ceo-gem [at] gov [dot] in
2 Ms. Ankita Gupta Company Secretary (Senior Manager) cs01-gem [at] gem [dot] gov [dot] in
3 Sh.Satya Narayan Meena ACEO cfo [dot] gem [at] gem [dot] gov [dot] in
4 Sh. Prakash Mirani Chief Marketplace Officer - Services aceo1-gem [at] gem [dot] gov [dot] in
5 Sh. Yogendra Kumar Pathak ACEO & Chief - Product Categories Officer yk [dot] pathak [at] gem [dot] gov [dot] in
6 Sh. Rajesh Jain ACEO & Chief Marketplace Officer - Product (Marketplace) and HR rajesh [dot] jain072 [at] gem [dot] gov [dot] in
7 Sh. Ajit B Chavan ACEO- Admin, Chief Seller Officer, Chief Marketing Officer & Chief Training Officer aceo-abchavan [at] gem [dot] gov [dot] in
8 Sh. Rajiv Kumar Srivastava ACEO & Chief Buyer Officer - Central Buyers aceo-rksrivastava [at] gem [dot] gov [dot] in
9 Smt. Nishtha Upadhyaya ACEO & CFO aceo-nishtha [at] gem [dot] gov [dot] in
10 Sh. A.V. Muralidharan Chief Buyer Officer - States & Union Territories dceo-avm [at] gem [dot] gov [dot] in
11 Comodore B. K. Munjal (Retd) Advisor- Defense Procuremnt advisor-bkm [at] gem [dot] gov [dot] in
12 Sh. Bharat Bhushan Verma DCEO and Chief Vigilance Officer dceo-bhushan [at] gem [dot] gov [dot] in
13 Sh. S.K. Jain DCEO-Head Super Category Management (Product) sk [dot] jain74 [at] gem [dot] gov [dot] in
14 Sh. Amit Kumar Agrawal ACEO -Policy, Admin, Rajbhasha and Coordination. dceo-amitk [at] gem [dot] gov [dot] in
15 Sh. Manoj Kumar DCEO - Services, Product-Marketplace, Forward Auction, Integration, Legal, Board Secretariat, HR dceo-mk [at] gem [dot] gov [dot] in
16 Sh. Prakash Khichi DCEO-Head Category Management (Product) dceo-prakashk [at] gem [dot] gov [dot] in
18 Sh. Krishna Murari Dy. CEO - States & Union Territories dceo-km [at] gem [dot] gov [dot] in
19 Ms. Roli Khare DCEO -Head Category Management (Product) roli-khare [at] gem [dot] gov [dot] in
20 Sh. Ashish Kumar Saxena DCEO -Buyer management & CPIO-GeM dceo-ashishk [at] gem [dot] gov [dot] in
21 Sh. Sushant Sudan DCEO -
22 Sh. Anuj Kumar Director-Admin, Rajbhasha and coordination director-gem [at] gem [dot] gov [dot] in
23 Sh. Rajesh Kumar Meena Director- Buyer Management & Director- Product Marketplace director-rkm [at] gem [dot] gov [dot] in
24 Sh. Amardeep Gupta Director - States & Union Territories director-amardeep [at] gem [dot] gov [dot] in
25 Col Naveen Wadhera (Retd) Buyer Management Officer (Defence Integration) advisor-di [at] gem [dot] gov [dot] in
26 Sh. Vijay Kumar Banga VP - Contracts Management head-coe [at] gem [dot] gov [dot] in
27 Sh. Rajan Arora Chief Information Security Officer(e-Marketplace) vp-ciso [at] gem [dot] gov [dot] in
28 Sh. V. Manivannan Joint Director - Category management (Product) & Vigilance Officer-(GeM) v [dot] manivannan [at] gem [dot] gov [dot] in
29 Sh. Amit Agarwal VP - BI and Analytics amit [dot] agarwal [at] gem [dot] gov [dot] in
30 Sh. Vinod Kumar Bhambri Vice President - Products and Applications vinod [dot] bhambri [at] gem [dot] gov [dot] in
31 Sh. Vikrant Abrol Vice President - Digital Operations and Cloud Infrastructure vp-digital [dot] cloud [at] gem [dot] gov [dot] in
32 Sh. Shreshth Vats AVP Services avp-services [at] gem [dot] gov [dot] in
33 Sh. Umesh Kumar AVP - Finance cm-finance [at] gem [dot] gov [dot] in
34 Sh. Pankaj Mehra AVP - Cloud, Infrastructure & Security avpcloud-gem [at] gem [dot] gov [dot] in
35 Sh. Arun Chaudhary AVP IT - Governance and PMO avp [dot] technical [at] gem [dot] gov [dot] in
36 Sh. Vishal Kapil AVP - Seller Management head [dot] supercategory [at] gem [dot] gov [dot] in
37 Sh. Satendar Kumar AVP-Software Eng & Development satendar-kumar [at] gem [dot] gov [dot] in
38 Sh. Vinit Bansal General Manager - Category Management ( Services & Product) director-category7 [at] gem [dot] gov [dot] in
39 Sh. Ayush Aggarwal General Manager - Category Management (Product) director-category6 [at] gem [dot] gov [dot] in
40 Sh.Nishant Deengawal General Manager - States & Union Territories director-category9 [at] gem [dot] gov [dot] in
41 Sh. Arpit Bajpai General Manager - Category Management ( Health ) director-category5 [at] gem [dot] gov [dot] in
42 Sh. Shailesh Kumar General Manager - Integration and Forward Auction  shailesh [dot] kumar [at] gem [dot] gov [dot] in
43 Sh. Sagar Sachdeva Director -Buyer Management director-category12 [at] gem [dot] gov [dot] in
44 Sh. Samarth Sharma Director - Buyer Management director-category13 [at] gem [dot] gov [dot] in
45 Sh. Aditya Pratap Singh Chauhan Director - Buyer Management director-cm [at] gem [dot] gov [dot] in
46 Sh. Vishal Singh Director-Buyer Management (Central Ministries & PSEs/PSUs) director-bm [at] gem [dot] gov [dot] in
47 Sh. Suraj Sharma Director-Central Ministries & CPSEs) srmanager-ka1 [at] gem [dot] gov [dot] in
48 Sh. Abhishek Kakkar Director - Seller Management director-cm1 [at] gem [dot] gov [dot] in
49 Sh. Manoj Kumar Director -Seller Management director-category11 [at] gem [dot] gov [dot] in
50 Ms. Sonia Behl Director- Category Management (Services) sonia [dot] behl [at] gem [dot] gov [dot] in
51 Sh. Mayank Pawar Director- Category Management (Services) director-category3 [at] gem [dot] gov [dot] in
52 Sh.Sayantan Roy Director Category Management ( Services & Product) director-category8 [at] gem [dot] gov [dot] in
53 Sh. Anagh Dutt Director - Category Management (Product) anagh [dot] dutt [at] gem [dot] gov [dot] in
54 Sh. Anoop Kumar Dhanvijay Director-Category Management (Product) director-category1 [at] gem [dot] gov [dot] in
55 Sh. Sunil Kajal Director-Category Management (Product) Sunil [dot] kajal [at] gem [dot] gov [dot] in
56 Sh. Vikram Jeet Verma Director Category Management (Products) director-category4 [at] gem [dot] gov [dot] in
57 Ms. Deepika Shokeen Director - States & Union Territories director-category15 [at] gem [dot] gov [dot] in
58 Sh. Puneet Sawhney Chief Manager - Contact Center cm-contactcentre [at] gem [dot] gov [dot] in
59 Ms. Gunjan Arora Chief Manager - Legal & Contract Management srmanager-legal [at] gem [dot] gov [dot] in
60 Sh.Praneet Kumar Singh Chief Manager- Training cm-training [at] gem [dot] gov [dot] in
61 Sh. Anurag Awasthi Chief Manager - Social Impact and inclusive seller growth anurag [dot] awasthi [at] gem [dot] gov [dot] in
62 Sh.Vinay Gupta Chief Manager - Buyer Integrations and open API's vinay [dot] gupta [at] gem [dot] gov [dot] in
63 Ms. Vineeta Gupta Chief Manager - Buyer Integrations & Open APIs techlead-webdevelop [at] gem [dot] gov [dot] in
64 Sh. Nilesh Kumar Gupta Chief Manager - Product (Marketplace) nilesh [dot] gupta [at] gem [dot] gov [dot] in
65 Sh. Hari Mohan Jha Chief Manager - Product (Marketplace) harimohan [dot] jha [at] gem [dot] gov [dot] in
66 Sh. Deepesh Jangpangi Chief Manager - Network and Infra ( Marketplace) techlead-wd [at] gem [dot] gov [dot] in
67 Sh. Yogendra Kumar Chief Manager -Finance manager-finance [at] gem [dot] gov [dot] in
68 Sh. Kamlendra Kumar Rawat Senior Manager - Policy sm [dot] gme04 [at] gem [dot] gov [dot] in
69 Sh. Atul Sharma Senior Manager - Seller Onboarding sm-gme-3 [at] gem [dot] gov [dot] in
70 Sh. Shishir Bhushan Giri Senior Manager - Vendor Assessment lead-sellerdispute [at] gem [dot] gov [dot] in
71 Sh. Amit Singh Bisht Senior Manager - Procurement sr [dot] mgr-procurement [at] gem [dot] gov [dot] in
72 Sh. Nandan Agarwal Deputy Director - States & Union Territories strategy-manager3 [at] gem [dot] gov [dot] in
73 Sh. Piyush Kumar Senior Manager - States & Union Territories piyush [dot] kumar [at] gem [dot] gov [dot] in
74 Ms. Shivani Verma Senior Manager - Talent Acquisition manager-ta [at] gem [dot] gov [dot] in
75 Ms. Rachna Chandra Senior Manager - HR manager-hr [at] gem [dot] gov [dot] in
76 Sh. Devendra Chandra Deputy Director-Central Ministries & CPSEs) devendra [dot] chandra [at] gem [dot] gov [dot] in
77 Sh. Naveen Bansal Deputy Director - Buyer Management (Defence) developer-devops [at] gem [dot] gov [dot] in
78 Sh.Ashutosh Kumar Deputy Director - States & Union Territories dd1-states [at] gem [dot] gov [dot] in
79 Sh. Niraj Nikunj Deputy Director - States & Union Territories dd-states2 [at] gem [dot] gov [dot] in
80 Sh.Sumeet Sharma Deputy Director - States & Union Territories dd-states1 [at] gem [dot] gov [dot] in
81 Sh. Puneet Kumar Deputy Director - States & Union Territories dd2-states [at] gem [dot] gov [dot] in
82 Sh. Ankit Jhawar Deputy Director - States & Union Territories ankit-jhawar [at] gem [dot] gov [dot] in
83 Prasanna KS Deputy Director - States & Union Territories prasanna-ks [at] gem [dot] gov [dot] in
84 Sh. Prashant Sharma Deputy Director - Category Management (Product) dd-states [at] gem [dot] gov [dot] in
85 Ms. Neha Srivastava Senior Manager - TP Creation Analyst - Medical sr-manager [dot] tpca [at] gem [dot] gov [dot] in
86 Sh. Sunil Gahlot Senior Manager- BI sr [dot] manager-bi [at] gem [dot] gov [dot] in
87 Sh. Yogesh Pratap Singh Senior Manager - BI sr [dot] manager-bi [at] gem [dot] gov [dot] in
88 Sh. Ankita Singh Senior Manager - Services ankita [dot] singh [at] gem [dot] gov [dot] in
89 Sh. Mohd Alim Khan Senior Manager - Services developer-qa [at] gem [dot] gov [dot] in
90 Sh. Ganesh Gururajan Sr. Manager- Sanity strategy-manager4 [at] gem [dot] gov [dot] in
91 Sh. Pradeep Kumar Beniwal Sr. Manager - Office Operations office [dot] manager [at] gem [dot] gov [dot] in
92 Sh. Sumit Jaiswal Sr. Manager- Product / Brand Approval sumit-jaiswal [at] gem [dot] gov [dot] in
93 Sh. Mahesh Ravindra Joshi Senior Manager - Incident Management sr [dot] manager-incident [at] gem [dot] gov [dot] in
94 Sh. Udai Pratap Singh Senior Assistant Director - Central Ministries & CPSE's udai-pratap [at] gem [dot] gov [dot] in
95 Deepak Mahadev Senior Assistant Director - States & Union Territories deepak-mahadev [at] gem [dot] gov [dot] in
96 Sh. Kapil Sharma Sr. Manager-IT Transition & Monitoring Escalation, SLAs & KPI srmanager-kpi [at] gem [dot] gov [dot] in
97 Sh. Anurag Tripathi IT Business Analyst it-analyst [at] gem [dot] gov [dot] in
98 Sh. Deval Rishi Tiwari Sr. Manager - IT, Information and Cloud Security deval-rishi [at] gem [dot] gov [dot] in
99 Sh. Pushkar Kumar Assistant Vigilance Officer avo-gem [at] gem [dot] gov [dot] in
100 Sh. Amit Kumar Manager- Services am-services [at] gem [dot] gov [dot] in
101 Sh. Kush Tyagi Manager-Training manager1-training [at] gem [dot] gov [dot] in
102 Sh. Rohit Gupta Manager- Tax & Regulatory Manager-tr [at] gem [dot] gov [dot] in
103 Ms.Vidya Vigneswari T Manager - Product manager-product2 [at] gem [dot] gov [dot] in
104 Sh. S. Poologa Pandian Manager - Product manager-product4 [at] gem [dot] gov [dot] in
105 Ms. Vidhi Malik Manager - Product manager-product1 [at] gem [dot] gov [dot] in
106 Sh. Purantak Pandey Manager Product manager-product3 [at] gem [dot] gov [dot] in
107 Sh. Neeraj Kumar Sharma Manager - Platform Operations operations-manager [at] gem [dot] gov [dot] in
108 Ms. Neha Jha Manager - Platform Operations manager-po [at] gem [dot] gov [dot] in
109 Ms. Aditi Rani Manager - Platform Operations manager1-po [at] gem [dot] gov [dot] in
110 Sh. Ashish Mehta Manager- Services manager-service [at] gem [dot] gov [dot] in
111 Sh. Rajneesh Pathak Manager- Services manager2-services [at] gem [dot] gov [dot] in
112 Sh.Sharad Joshi Manager- Services manager1 [dot] services [at] gem [dot] gov [dot] in
113 Sh. Varun Pandey Manager - Legal manager-legal [at] gem [dot] gov [dot] in
114 Sh. Abhinav Bharat Manager - Product (Forward Auction) manager-fa [at] gem [dot] gov [dot] in
115 Samiur Rahman Manager Media Relations manager-mr [at] gem [dot] gov [dot] in
116 Sh. Shiv Singh Rajawat Manager (Raj Bhasha) hindi-sahayak [at] gem [dot] gov [dot] in
117 Sh. Anil Kumar Manager- Billing asstmanager-billing [at] gem [dot] gov [dot] in
118 Ms.Pallavi Shrotiya Manager - UI/UX Lead Designer (Marketplace) manager-uiux [at] gem [dot] gov [dot] in
119 Sh. Adarsh Ramat Senior Assistant Director-Central Ministries & CPSEs manager-buyer [at] gem [dot] gov [dot] in
120 Sh. Kumar Ankit Manager- Product / Brand Approval kumar-ankit [at] gem [dot] gov [dot] in
121 Sh.Atmeshwar Bhat Manager - Contract manager-contract [at] gem [dot] gov [dot] in
122 Sh. Karan Rawat Manager - TP Creation Analyst - Medical manager-tp [at] gem [dot] gov [dot] in
123 Sh. Jose Louis Manager - Category Management manager-category2 [at] gem [dot] gov [dot] in
124 Sh. Pritesh Singh Chouhan Manager - Analytics Customer Care manager-customercare [at] gem [dot] gov [dot] in
125 Sh. Rahul Singh Manager- Training and Quality Contact centre manager1-quality [at] gem [dot] gov [dot] in
126 Sh. Himanshu Padalia Manager - Incident Himanshu [dot] padalia [at] gem [dot] gov [dot] in
127 Ms. Swapna M. Anjankar Manager- Category (Products) Manager-cmproducts [at] gem [dot] gov [dot] in
128 Sh. MD Faiz Category Manager (Products) category-manager [at] gem [dot] gov [dot] in
129 Sh. Akash V.T. Manager - Category (Products) manager-category1 [at] gem [dot] gov [dot] in
130 Sh. Kumar Ujjawal Mishra Manager-Category (Products) ujjawal [dot] mishra [at] gem [dot] gov [dot] in
131 Sh. Mayank Sharma Manager-Category (Product) mayank-sharma [at] gem [dot] gov [dot] in
132 Achin Beniwal Assistant Manager - Marketing marketingexecutive-1 [at] gem [dot] gov [dot] in
133 Sh.Deepak Sagar Assistant Manager - IT Ops asst [dot] manager-it [at] gem [dot] gov [dot] in
134 Sh. Suresh Chandra Assistant Manager-Office Opeartions am [dot] office-operation [at] gem [dot] gov [dot] in
135 Sh. Manjeet Assistant Manager - Acquisition and Onboarding (seller) assistant-managerao1 [at] gem [dot] gov [dot] in
136 Sh. Vishwajeet Assistant Manager - Acquisition and Onboarding (seller) assistant-managerao2 [at] gem [dot] gov [dot] in
137 Ms. Jyoti Bajpai Assistant Manager - Social Inclusion asst [dot] manager-si1 [at] gem [dot] gov [dot] in
138 Ms. Dipti Choudhary Assistant Manager - Social Inclusion womaniya [dot] gem [at] gem [dot] gov [dot] in
139 Sh. Bhupen Kumar Sahu Assistant Manager - Social Inclusion asst [dot] manager-si [at] gem [dot] gov [dot] in;
140 Sh. Tarun Grover Assistant Manager - Product Catalogue Facilitation AssistantManager-gem [at] gem [dot] gov [dot] in
141 Ms. Arpana Singh Assistant Manager Category (Services) asstmanager-service [at] gem [dot] gov [dot] in
142 Sh. Ashish Sharma Assistant Manager - Marketplace Sanity gemsanity [dot] monitoring [at] gem [dot] gov [dot] in
143 Sh. Sourav Banerjee Assistant Director - Buyer Management asst [dot] manager-buyer [at] gem [dot] gov [dot] in
144 Ms. Aastha Goel Assistant Director- Central Ministries & CPSEs senior-consultant [at] gem [dot] gov [dot] in
145 Sh. Devanshu Kaushik Assistant Manager - Category Management am-category [at] gem [dot] gov [dot] in
146 Ms. Neetu Bala AM - Walk In Desk spoc-helpdesk [at] gem [dot] gov [dot] in
147 Sh. Gaurav Kanojia Assistant Manager- IT Transition & Monitoring Escalation,SLAs & KPI gaurav-youngprof [at] gem [dot] gov [dot] in
148 Sh. Shiddharth Sahu Category Management (Product) manager-category [at] gem [dot] gov [dot] in
149 Ms. Hema Sharma Assistant Manager- Talent Acquisition amanager-ta [at] gem [dot] gov [dot] in
150 Ms. Mallika Narain Assistant Manager - Recruitment recruitment [dot] exec [at] gem [dot] gov [dot] in
151 Sh. Aman Gaur Asstt. Manager-Category (Products) aman [dot] gaur [at] gem [dot] gov [dot] in
152 Ms. Rakhi Asstt. Manager-Category (Products) rakhi [dot] gem [at] gem [dot] gov [dot] in
153 Sh. Adarsh Kumar Tiwari Asstt. Manager-Category (Products) adarsh-kumar [at] gem [dot] gov [dot] in
154 Sh. Sachin Sharma Asstt. Manager - Revenue Assurance. executive-account [at] gem [dot] gov [dot] in
155 Sh. Kishore Asstt. Manager - Finance & Accounts kishor [dot] kumar1 [at] gem [dot] gov [dot] in
156 Divya George  Assistant Manager (Executive Assistant to CEO and Coordination) pstoceo [at] gem [dot] gov [dot] in
157 Sh. Deepanshu Nagi Asstt. Manager-Category Coordination & Management deepanshu [dot] nagi [at] gem [dot] gov [dot] in
158 Ms. Umesh Matta Assistant Manager - Seller Co-ordination. Umesh [dot] matta [at] gem [dot] gov [dot] in
159 Sh. Sandeep Murmu Incident Management Executive incident-executive [at] gem [dot] gov [dot] in
160 Sh.Aman Sharma Training Analyst training-executive [at] gem [dot] gov [dot] in
161 Sh. Rishiraj Singh Executive - Training exe-training [at] gem [dot] gov [dot] in
162 Sh. Deepanshu Goel Database Architect software-dba [at] gem [dot] gov [dot] in
163 Sh. Pranjal Pandey Sr. Executive - Finance consultant-finance [at] gem [dot] gov [dot] in
164 Sh. Kovid Garg Senior Executive - Tender Analyst kovid [dot] garg [at] gem [dot] gov [dot] in
165 Sachin Yadav Manager - IT Operations sachin-y [at] gem [dot] gov [dot] in
166 Devashish AVP - Solution Architect Devashish [dot] b [at] gem [dot] gov [dot] in
167 Prasanna Deputy Director - States & Union Territories - Chennai prasanna-ks [at] gem [dot] gov [dot] in
168 Amir Ali Senior Assistant Director - States & Union Territories - Jammu and Kashmir/Ladakh amir [dot] ali [at] gem [dot] gov [dot] in
169 Deepak Mahadev Senior Assistant Director - States & Union Territories - Bangalore deepak-mahadev [at] gem [dot] gov [dot] in
170 Sanjeev Adhikari Senior Assistant Director - States & Union Territories - Hyderabad sanjeev-adhikari [at] gem [dot] gov [dot] in
171 Laishram Manichandra Singh Assistant Manager - Training (GeM Sahayak) Laishram-m [at] gem [dot] gov [dot] in
172 Tamaltaru Dutta Choudhury Senior Assistant Director - States & Union Territories - Rajasthan tamaltaru-dutta [at] gem [dot] gov [dot] in
173 Divakar Senior Executive-Central Ministries & CPSEs divakar [dot] gem [at] gem [dot] gov [dot] in

CPIO/Appellate Authority Contact Details

Sr.No. Name Designation Contact No. Address
1 Shri Ajit B Chavan Appellate Authority 011-45738100 2nd floor, Tower 2, Jeevan Bharti Building,
Connaught Circus, New Delhi - 110001
2 Shri Ashish Kumar Saxena Central Public Information Officer (CPIO) 011-40733550 3rd floor, Tower 2, Jeevan Bharti Building
Connaught Circus, New Delhi - 110001

Office Address

Government e Marketplace (GeM),
3rd floor, Jeevan Bharti,
Connaught Ln, Janpath, Connaught Place,
New Delhi, Delhi 110001

Social Sites

Parent Article: 
Ministry of Commerce and Industry Contact No.

Comments

Fri, 01/07/2022 - 7:05pm — narayan patidar (not verified)

THIS CATEGORY IS NOT AVAILABLE RIGHT NOW. PLEASE CHECK LATER

Dear sir
for a long time, the category of online ups is not showing, due to which we and the customer are also facing many problems, due to which the customer is not able to buy online ups, due to which the customer is buying from the old method, kindly categorize this category as soon as possible.
old ticket number-5024340
THIS CATEGORY IS NOT AVAILABLE RIGHT NOW. PLEASE CHECK LATER
this show is what happens when you open the category of online ups
Warm Regards

Wed, 02/09/2020 - 7:08pm — suresh babu (not verified)

Re: INTEGRATION OF CODE HEADS IN GEM

Revised defence funds code heads updated by CDA in HOD ID. But showing as pending approval. Please issue necessary direction on the issue to approve the pending code heads.

Thu, 06/08/2020 - 4:04pm — N R PRAKASH (not verified)

Unable to login

Dear Sir/Madam
I am Prakash from SIB office,Kohima, Nagaland.
Till yesterday, we could login but from today morning onwards, we could not login. The NIC username is pawanK [dot] jha [at] gov [dot] in [dot] Please do the needful.

Wed, 29/07/2020 - 6:01pm — Arthi (not verified)

Registration Issue- MSE verification

Dear sir, after 4 weeks of follow-up, the MSE UAM issue has not been resolved by the backend team. Details sent multiple times and I am calling helpdesk everyday.

Mon, 27/07/2020 - 10:30am — P K Vasudevan (not verified)

Helpline number

Unable to get through the helpline number .
Any other numbers available

Sun, 26/07/2020 - 11:02pm — Manish (not verified)

Regarding Bidding process

Sir,
I am unable to publish bid as buyer. After the selection of products we click on bid,after that message shows that the web page is slow either wait or cancel request, then page got corrupted. Since last 10 days it is happening with same problems.
Where as direct order being placed and bid is also being opened.

Wed, 15/07/2020 - 4:40pm — Mahaveer (not verified)

Buyback on GeM

Sir please about tell me buyback on GeM

Fri, 10/07/2020 - 8:36pm — Manoj Kumar (not verified)

Unable to add products in Gallery

Sir,
I have registered my company over the portal. I am unable in getting the ITR validated in the portal.
How to resolve my problem when help desk number not solved my problem 8 weeks?
How to add products in gallery for sale?

Mon, 29/06/2020 - 12:16pm — Anonymous (not verified)

Brand Request Info requested reason Incorrect brand name tikit n

Remainder Tikit no 2507174 Date 09/06/2020 last 20 days. no, any progress. I have trying to solve this problem for last two month.so please short out this problem immediately.

When I call to your help desk officer, he told that we are taking action to solve your problem but last two month my problem not solved yet.

I have generated tiket number at that time (2 month) but ticket number also deleted by the help desk office.

so I am requesting to you please solve my problem as possible as early.

Mon, 01/06/2020 - 10:28am — Manish (not verified)

Pan Card already use

How to resolve my problem when help desk number not solved my problem 3 week.

Sat, 29/02/2020 - 3:04pm — MANEESH KOHLI (not verified)

REGISTRATION ISSUE

Sir,
I have registered my company over the portal.

I am unable in getting the ITR validated in the portal

I need immediate help

Mon, 15/06/2020 - 3:37pm — Diksha Gautam (not verified)

Registration issue

Sir,
I have registered my company over the portal.

I am unable in getting the ITR validated in the portal

I need immediate help

Fri, 07/02/2020 - 3:01pm — Anonymous (not verified)

Our order are pending to

Our order are pending to published
2 month done. ... our order are not publised
why u tell us

Tue, 04/02/2020 - 6:52pm — Anonymous (not verified)

clarification on gem

why buyer has to be marked as a red buyer in GEM Buyer ID?

Thu, 09/01/2020 - 4:19pm — Ahon kanham (not verified)

OTP problem

Arunachal pradesh police is in process for procurement of various communication equipment un current financial year 2019-20. We are facing lots of problem due to non receipt of otp within allotted time. Kindly help..

Thu, 09/01/2020 - 3:38pm — Rahul (not verified)

Inquiry

Sir
I am not receiving OTP in buyers NIC mail while processing demand we

Sat, 21/12/2019 - 8:41am — Anonymous (not verified)

Security services as per DGR empanelled

When this security services were introduced in GeM
Date
Please provide information

Mon, 16/12/2019 - 6:08pm — R.K.Gour (not verified)

Product publishing

Product publishing on GEM have a designated time of 4 days but even after 10 days not published.Missed out Bid participation. System works very slow.Need your attention urgently to rectify the same.

Mon, 16/12/2019 - 6:04pm — R.K.Gour (not verified)

Product publishing

As per GEM designated time to publish a product is 4 days.But even after 10 days products do not get published .Reminder mails sent to upload.product@gem but to no use. Response never comes.Working on GEM site has become very difficult as it works very slow. Need your attention immediately to rectify the problems.

Sat, 16/11/2019 - 10:08pm — Sujjay (not verified)

IT service not avilable

Most of the IT web based services not avilable in the GEM portal. Gem help disk is help lass not able to answer properly. Made request to gem officials regarding add web base service but still pending.

Sat, 16/11/2019 - 10:06pm — Sujjay (not verified)

IT service not avilable

Most of the IT web based services not avilable in the GEM portal. Gem help disk is help lass not able to answer properly. Made request to gem officials regarding add web base service but still pending.

Wed, 07/08/2019 - 10:02am — Dr Ravishankar GM HUDCO (not verified)

Problems and Improvements Required in GeM

Dear Sir,
GeM is an excellent initiative, but certain improvements are required.
1. System is very slow and hangs frequently
2. There is no Filter for MSME -SC/ST, Women Entrepreneurs, Make in India products - as required by Ministry for Statutory Compliance
3. No buy Back System - which is very crucial in PSU
4. Certification from IIT/IIM - though mentioned - Institutions are not complain
5. Product description not proper - For Example - If we require LED Light - LED strips come at lower rate
6. Quality of Products & Service Delivery needs improvement
Regards