Follow us on: 
Genus Innovation Customer Care No. 96671 23456
Updated on Friday, 6 January 2023 - 4:43pm
Email
Organization:
Genus All India Number(s):
- 96671 23456 (customer support)
Website:
Official Website - info [at] genusinnovation [dot] com(Customer Support)
- info [dot] innovation [at] genus [dot] in (General Queries)
- info [at] genus [dot] in (Queries)
Important Links
Cancellation/Refund
- To request a cancellation or return email at info [at] genusinnovation [dot] com (Simply mention your Order Details).
- You can request replacement/refund after delivery is completed as per following instruction given below:
- For replacement /refund you must send request with in 3 days of delivery.
- If the product is another from what you ordered (eg. size, model ,etc).
- If your product was damaged.
- It may take 5-6 days for refund , after process of your request .
- For more information
Registered Office
SPL 2B, RIICO Industrial Area,
Sitapura, Tonk Road,
Jaipur 302022,
India
Comments
Battery damezz
dear
sir
i am saurabh singh from kanpur (u.p.) i using genus inverte from 2years.but this battery is not working properley.it a 6 time not working my inverter battery.and also yor servie is not good.i want to thor this this inverter.whell i callrd your castumer care and try to explain my problem they are laufing on me.
Very poor product and service
To,
Management, Genus Battery
This is very sad to say that your product tall tubular battery is very poor. Service is also third class. Replacement needs a lengthy process. Hopeless Company, hopeless product. My battery is only 6 months but service is like a 7 yrs old battery. No one takes any responsibility.
Take a serious note of it and try to improve quality and services.
Rupak
Not working genus inverter and battery.
My inverter is not working properly .
Please send technical team .
Very very poor service
Very very poor service of Genus... We have not get any response from service center even after complaints registered. We are facing service related issue from last 20day....but no body respond...
We will not suggest to buy any genus products to any my relatives..
Poor service
No response from last 20 days after registered the complain
Remote Related Issue
Dear Sir,
I am having a Genus Tv . The Remote of the TV is damaged. We have purchased an new Remote for the TV from the Company through Mr. Himmat at Gandhidham-Kutch. We have also done advance payment for the same . The New Remote received by the courier is not functioning with my TV. I had send all details of my TV to Mr. Himmat but still the new remote which is received does not function. Mr. Himmat is denying to assist further and has forwarded me to Mr. Vijay Vaghela for the complain . I have also send all details of my TV and remote to Mr. Vijay Vaghela.
Requesting your quick Responce , Support and action on this.
Complete
This is very bad genus company My six complete ke Mera inverter is not working engineer gurveer Singh very bad ten days coll abi tak koi jwab nhi Aya bettea ke backup nhi he two hours pls sir mery problem soll graunty 9month kehe
complain regarding over charging the inverter
i purchased genus inverter model name proton k sure sine wave home ups just before 9-10 months
but inverter is over charging
please solve the problem as soon as possible
thank you
Camplain
Your service is very bad I consumer case file in your genius company
toll free number was wrong so plz change this toll free NUMBER
Toll free number was wrong so plz change this toll free NUMBER
Genius card
To,
The Manager / Board of Directors
Genius Inverters and UPS
Dear Sirs,
I have been a loyal customer of your genius Ups for the past 5 years,
I have time and again received great service at your end which is one of the main reasons I buy at your product (Model no 1400 VA HUPS Sr. no U1C1100240368 ). But to my surprise, on the date of 16th June 2018 , I was at the receiving end of some very poor service at your end,
On the said date, I have made the complaint for my product and they assured me that they will replace the product as company had stop the card production for which I have to pay 4000 Rs which I assured , I was confirmed that by the genius status very soon I will received new product . But on Next date engineer Mr Sunil (Mobile No = ) told me , he does hot have the product and from last Eight Month Not a single piece have been replace by Me ,
Then I have talk to Mr Bramhanand Kamble (Maharashtra Head ) in this matter , he talked to me very rudely, and told me that it will not be replace , and you are free for legal I was appalled at such behaviour, I think that I am entitled for replacement ,. I also want an apology, plus an explanation of why I was treated so badly and wrongly
I hope you would look into the matter, and make sure such an incident is not repeated Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon.
Thank you for your attention. Sorry to bring this matter up
Your sincerely
Syed Imran Ali
Behind Toofan Hotel
Pusad –
Unprofessional attitude of Genius Franchisee and regular breakdo
Genius is suppose to be preaching customers is an important pillar and it's for any business.
Now I'm a Petrol Pump owner and an National Secretory to petroleum association. The complaint with no 135, dated 23-July-2018 was registered on the help line no. Now their representative visisted the site on 31-July-2018 almost a week and in mean the operations at RO was been affected due to their unprofessional attitude.
Yesterday they demanded 1000 rs for visiting charges and it's unable to understand at what criteria do they come up on same and still the complaint is unattended and not rectified. Now on having a word with new franchise in Meerut the owner was abusive and was threatening as well that if service charges/visiting charges are not paid, the future complaint will not be attended. Why? Is this your approach is?
I'm seeking my Petrol Pump Dealer's across country not to use Genus Product's in future and will ensure this falls in line. The lesson to this unprofessional attitude will be surely given.
I had a losses in business which they don't care, but they care about their own visiting charges and unparliamentary languages.
Would give a feedback to other users as well not to recommend or use this crap product and let's join hands to give a lesson to this unprofessional company.
invertor not working
Hi,
I am from mumbai (bhandup ) my invertor is not working from 6 months. i am trying to contact customer care people but they speakes rudely ... as well as i spoke with mr. Bramhanad hw is head of the depat for maharashtra. but no use . is it ur services ..we are very unhappy with your customer care people as well as your engineer who don't have manners how to talk with customers Providing you no of that engineer 9867840xxx. & Mr. Brahmanad who doesn't have value of his words... now suggest us what to do ?? My product is under warranty .. so give us refund ...
complaint
Sir,
My inverter 1450va stopped working, I have booked complaint under mobile no xxxxxx5800 one month ago
but nothing have been done till date.
genus inverter
My genus inverter is showing overload and not supplying line when power failure occurs.
please give contact no of mechanic in Varanasi near my residence.
SK Singh
b32/14 A S 7
saket nagar
Varanasi
phone xxxxxx3534
poor quality service of assam radio service for genus inverter
Sir
Myself Naba kr Deka from mangaldai(assam) is using genus inverter for last 2 years which i bought from asom radio service.. Due to some mechanical prob i have submiited the inverter set at asom radio service for repair bt they returned me the inverter which they said they have repaired and took the repairing charge,bt the prob still continued.. when i complaint about the prob they blamed the company and said that is non of their concern..
Therefore i request u to the matter with great concern...
genus invertor not working
pl. give your authorised technician no in margao, goa.
Genus invertor repair
Dear Sir/Madam
Genus invertor technitian give me contact no in Andhra pradesh Kurnool ( or) Ananthapur.
Technician are fraud
Our technician took away inverter saying PCB has to be replaced with a new one but he repaired the PCB and took away 3500 rupees saying new been replaced but after 1day it stopped working again
inverter overload
dear
sir
i am avinash verma from ballia(u.p.) i using genus inverte from 11 moth.but this inverter is not working properley.it a 6 time not not working my inverter.and also yor servie is not good.i want to thor this this inverter.whell i callrd your castumer care and try to explain my problem they are laufing on me.