GAIL India Customer Care No.

Organization: 
Toll free Number(s): 
  • 15101 (Emergency No. For Pipeline)
All India Number(s): 
  • 011-2618 2955 (For Customer Support)

Email

  • info [at] gail [dot] co [dot] in (For General Information)

Important Contact Details

Sr No. Department Contact Details
1 Petrochemicals Corporate office 0120-2446400, 0120-4862400
2 Procurement Extn.: 00502,
shalder [at] gail [dot] co [dot] in
3 GAIL Polymer Technology Center 0120-2515353, Extn.: 1140,
gptc [at] gail [dot] co [dot] in
4 Public Information 011-26172580,
nk_subarno [at] gail [dot] co [dot] in
5 Pata Production Plant 05683-282045
6 Marketing Services Group 05683-230020
7 Business Development 011-35722509,
skishore [at] gail [dot] co [dot] in
8 Corporate Retail Marketing Group coretail [at] gail [dot] co [dot] in
9 R & D Department EPABX No.: 0120-4862400

Zone Wise Offices Contact Details

Sr No. Location Contact No. Email Address
(Gail India Limited)
North Zone
1 NCR 0120-2446400, 0120-4862400 ncrzo [at] gail [dot] co [dot] in 14th Floor, Jubilee Tower, B-35 & 36, Sector-1, Noida-201301
2 Chandigarh 0172-2722135 akash [at] gail [dot] co [dot] in , umar [dot] jan [at] gail [dot] co [dot] in Udyog Bhavan Annexe Building 18 Himalaya Marg Sector 17 Chandigarh - 160017
3 Jaipur 0141-2230347, 0141-2230698, 0141-2230617 sanjaychauhan [at] gail [dot] co [dot] in , rahul [dot] choudhary [at] gail [dot] co [dot] in GAIL Vihar Sector-6 Vidhyadhar Nagar, Jaipur Rajasthan -302023
4 Lucknow 0522-4159666, 0522-4249569 snjha [at] gail [dot] co [dot] in , aganguly [at] gail [dot] co [dot] in 3rd Floor, Fortuna Tower 10, Rana Pratap Marg, Lucknow Uttar Pradesh - 226001
5 Bhopal  0755-6620132 rkumar_abu [at] gail [dot] co [dot] in , Rupeshks [at] gail [dot] co [dot] in 8-Mapple High Street (2nd Floor), Opp. Aashima Mall, Hoshangabad Road, Bhopal(MP)- 462026
South Zone
6 Hyderabad 040-27149500 brathod [dot] tripathi [at] gail [dot] co [dot] in , dnagesh [at] gail [dot] co [dot] in Module No.105, NSIC Business Park Kamala Nagar, Dr. A.S. Rao Nagar ECIL(P.O.), Hyderabad - 500062
7 Bengaluru 080-46244120 sm02287 [at] gail [dot] co [dot] in , bzo [dot] pc [at] gail [dot] co [dot] in 2nd Floor, #323, Kodigehalli Main Road, Sahakar Nagar, Bengaluru-560092
8 Chennai 044-28292176, 044-28292177, 044-28292178, 044-28292179 _rajiv [at] gail [dot] co [dot] in , ashok [dot] k [at] gail [dot] co [dot] in 3rd Floor, CTS building (Above SBI), BSNL Complex, No: 16, Greams Road, Chennai -600006.
East Zone
9 Bhubaneswar 0674-2951113 s [dot] voleti [at] gail [dot] co [dot] in , parimalmandal [at] gail [dot] co [dot] in 702, NSIC-IMDC Building, IDCO Plot no. 6, Block-D, Mancheswar Industrial Area, Bhubaneswar-751010
10 Kolkata 033-46039990 puskar [at] gail [dot] co [dot] in , m [dot] saha [at] gail [dot] co [dot] in A Block, 2nd floor 22, Camac Street Kolkata-700016
11 Guwahati 0361-2733099 m [dot] khandelwal [at] gail [dot] co [dot] in , h [dot] nanda [at] gail [dot] co [dot] in 5th Floor, Megha Plaza, Basistha Chariali, Guwahati - 781029, Assam
West Zone
12 Gujarat  0625-2572227, 0625-2330888 anantkhobragade [at] gail [dot] co [dot] in , ssbhaduria [at] gail [dot] co [dot] in GAIL Complex, Plot No. 549/1, Ajit Nagar, Akota, Vadodara-390020 (Gujarat)
13 Mumbai 022-27581201 praveerkumar [at] gail [dot] co [dot] in , shafi [at] gail [dot] co [dot] in GAIL Bhawan, 2nd Floor Plot No 73, Road No 3 Sector 15, CBD Belapur Navi Mumbai - 400614

City Gas Distribution Offices Contact Details

Sr No. Location Name Designation Contact No. Email Address
(Gail India Limited)
1 Kordha(Bhubaneshwar) Shri Kausik Das GM (CGD) & OIC 0674-2742375, 0674-2742376 kausikdas [at] gail [dot] co [dot] in 2nd floor, Block -1, Office Complex BMC Bhawani Mall, Beside ONGC Office, Shaheed Nagar Bhubaneswar (Odisha) - 751007
2 Cuttack Shri Hara Gopal Gadi DGM (CGD) 0671-2309301, 0671-2309401, 0674-2742375, 0674-2742376 hggadi [at] gail [dot] co [dot] in COCO CNG Station, Plot No.-11/2D/221/36-1, CDA Sector-11, Cuttack, Odisha-753014
3 East Singhbhum(Jamshedpur) Shri Gauri Shanker Mishra GM (CGD) & OIC 8987670901 gaurishanker [at] gail [dot] co [dot] in 3rd floor, LIC- Jeevan Prakash Building, Bistupur, Jamshedpur, East Singhbum, Jharkhand-831001
4 Ranchi Shri Prashant Kumar Singh DGM(CGD) 0651-2481434, 0651-2411055 pksingh [at] gail [dot] co [dot] in Mecon Head Office Complex, Vivekanand Chowk, Doranda, Ranchi, Jharkhand-834002
5 Patna Shri A K Sinha GM(CGD) & OIC 0612-3500980, 0612-3500981, 0612-3500982 sinhaak [at] gail [dot] co [dot] in 6th Floor, Indira Bhavan Near Hartali More, Patna, Bihar - 800001
6 Varanasi Shri Sushil Kumar GM (CGD) & OIC 0542-2965529, 0542-4101237, 7268071339, 9335941381, 9650503792 sushil [at] gail [dot] co [dot] in CGS - CNG Mother Station Bhagwanpur, Harhaua Varanasi, Uttar Pradesh - 221105

Business Centers Contact Details

Sr No. Location Name Designation Contact No. Email Address
(Gail India Limited)
1 Pata Shri Ajay Tripathi Executive Director (PC-O&M) 05683-282356 ajay [dot] tripathi [at] gail [dot] co [dot] in Po-Pata, Auraiya, Uttar Pradesh 206241
2 Vijaipur Shri Praveer Kumar Executive Director (O&M-CR) 07544-274444 praveerkumar [at] gail [dot] co [dot] in P.O. Gail Complex, Vijaipur, Distt. Guna (M.P) 473112
3 Vadodara Shri Sateesh Kumar Ch General Manager (O&M-NG P/L) 02668-267340 satishsaini [at] gail [dot] co [dot] in , oiccellvadodara [at] gail [dot] co [dot] in G.I.D.C. Industrial Estate, Vaghodia-391760, Distt.-Vadodara (Gujarat)
4 Hazira Shri D. Sengupta Ch General Manager (O&M) 0261-2290300 dsengupta [at] gail [dot] co [dot] in P.O. ONGC Nagar, Surat - 394518, Gujarat, India

Officers Contact Details

Sr No. Name Designation Contact No. Email
1 Shri Sandeep Kumar Gupta Chairman & Managing Director 011-26102077 sandeepg [at] gail [dot] co [dot] in
2 Sh. R K Singhal Director (Business Development) 011-26493194 rksinghal [at] gail [dot] co [dot] in
3 Sh. R K Jain Director (Finance) & CFO 011-26165552 rk [dot] jain [at] gail [dot] co [dot] in
4 Shri Deepak Gupta Director (Projects) 011-26493194 deepak [dot] gupta [at] gail [dot] co [dot] in
5 Shri Ayush Gupta Director (HR) 011-26102055 ayushgupta [at] gail [dot] co [dot] in
6 Shri Sanjay Kumar Director (Marketing) 011-26182148 sanjay [at] gail [dot] co [dot] in
7 Sh. Sumit Kishore Executive Director (BD & E&P) 011-41755401 skishore [at] gail [dot] co [dot] in
8 R. S. Velmurugan CGM (HR) 011-26165603 rs [dot] velmurugan [at] gail [dot] co [dot] in
9 Sh. S Bairagi Executive Director (Mktg- Shipping & INTL. LNG) 011-26182129 Sbairagi [at] gail [dot] co [dot] in
10 Sh. Sashi Menon Executive Director (F&A) 011-26165552 sashimenon [at] gail [dot] co [dot] in
11 Sh. S.Halder Executive Director (C&P) 011-26190944 shalder [at] gail [dot] co [dot] in
12 Sh. Aloke Kumar Naskar Executive Director (PC-CO) 011-26189267 aknaskar [at] gail [dot] co [dot] in
13 Sh. Asim Prasad CGM(CSPA & CA) 011-26182723 ap04683 [at] gail [dot] co [dot] in
14 Sh. S.D. Sharma CGM (Vigilance) 011-43021704 sd_sharma [at] gail [dot] co [dot] in
15 Sh. Dev Kumar K CGM(HRD) 011-26165553 Devkumar [at] gail [dot] co [dot] in
16 Sh. Mahesh Kumar Agarwal Company Secretary 011-26170740 devkumar [at] gail [dot] co [dot] in

Internal Complaint Committee Contact Details

Sr No. Name Designation Email
1 Ms. Nalini Malhotra Chief Finance Officer, GGL/CGM nalini [at] gail [dot] co [dot] in
2 Shri S Halder Executive Director (C&P) shalder [at] gail [dot] co [dot] in
3 Ms. Joyee Bora Deputy General Manager (RA & Trans.) joyee [dot] bora [at] gail [dot] co [dot] in
4 Ms. Abha Tewari Udyam Trust abha1968 [at] yahoo [dot] co [dot] in

Vigilance Officers Contact Details

Sr No. Designation Contact No. Email Address
1 Chairman & Managing Director 011-26102077 cmd [at] gail [dot] co [dot] in GAIL (India) Ltd., 16, Bhikaiji Cama Place, New Delhi-110066
2 Chief Vigilance Officer 011-26194153 cvogail [at] gail [dot] co [dot] in 16, Bhikaiji Cama Place, New Delhi-110066
3 Superintendent of Police (ACB) 011-24363460 hobacdel [at] cbi [dot] gov [dot] in Central Bureau of Investigation, CGO Complex, Block No. 4, 1st Floor, Lodhi Road, New Delhi-110023

Nodal Officers Contact Details

Sr No. Name Of Office Designation Email Designation Email Address
Corporate Nodal /Link Nodal Officer
1 Project Directorate, Corporate Office, New Delhi Ch. General Manager (C & P) sk [dot] gupta [at] gail [dot] co [dot] in General Manager (O & M - CMG)
ak [dot] jha [at] gail [dot] co [dot] in
16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
2 Marketing Directorate, Corporate Office, New Delhi Ch General Manager (MKTG.-RLNG aagarwal [at] gail [dot] co [dot] in General Manager (MKTG- Coordination) jayanta [dot] naskar [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
3 Bd Directorate, Corporate Office, New Delhi Ch General Manager (CSPA & CA) ap04683 [at] gail [dot] co [dot] in General Manager (CORP.STRAT.PLNG & ADVOCAC)
amitabh [dot] ranjan [at] gail [dot] co [dot] in
16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
4 Hr Directorate, Corporate Office, New Delhi Ch General Manager (HRD) devkumar [at] gail [dot] co [dot] in General Manager (HR-P & ER)
bkkullu [at] gail [dot] co [dot] in
16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
5 Finance Directorate, Corporate Office, New Delhi CGM (F & A) s [dot] mishra [at] gail [dot] co [dot] in Ch General Manager (F & A) sksinha [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
Zonal Office Nodal /Link Nodal Officer
6 Zonal Office , Ncr-Noida DGM ( MKTN-NG ) nirbhaykumar [at] gail [dot] co [dot] in Dgm (Mktg-PC)
bmajumdar [at] gail [dot] co [dot] in
6th Floor, Jubilee Tower, B 35 -36, Sector 1 Noida
7 Zonal Office, Hyderabad GM (MKTG‐NG) sm [dot] basha [at] gail [dot] co [dot] in CM (F & A) rajanna [at] gail [dot] co [dot] in Module No.105, Nsic Business Park, Kamala Nagar, Dr. A.S. Rao Nagar, Ecil(P.O.), Hyderabad - 500062
8 Zonal Office, Kolkata GM (Mktg.‐NG) m [dot] saha [at] gail [dot] co [dot] in DGM (Mktg.‐Retail) aumik [at] gail [dot] co [dot] in Gail (India) Limited, Kolkata Zonal Office, 6th Floor, Marbel Arch Building, 236B, Ajc Bose Road, Kolkata-700020
9 Zonal Office, Ahmedabad CH Manager (MKTG-NG) mkhdavda [at] gail [dot] co [dot] in CH Manager (MKTG-GAS) sanakhan [at] gail [dot] co [dot] in 809,Sakar-Ii, Near Ellisbridge, Opposite Town Hall, Ahmedabad-380006
10 Zonal Office, Bhopal DGM (MKTG-NG) bk [dot] rao [at] gail [dot] co [dot] in Chief Manager (Mktg-RETAIL) sanjay [dot] gupta [at] gail [dot] co [dot] in Gail(India) Ltd., Bhopal Zonal Office, 8, Maple High Street, Opp. Aashima Mall, Hoshangabad Road, Bhopal (Mp) 462026
11 Zonal Office, Chennai CH Manager (MKTG-PC) vkathiresan [at] gail [dot] co [dot] in CH Manager (MKTG-NG) ksenthil [at] gail [dot] co [dot] in Gail(India)Limited, 4/60, 5th Floor, Kuppu Arcade, Venkat Narayana Road, T.Nagar , Chennai -600017
12 Zonal Office, Bhubaneswar DGM (MKTG‐NG) parimalmandal [at] gail [dot] co [dot] in CM (MKTG‐NG) akpradhan [at] gail [dot] co [dot] in Ginger Hotel, Jaydev Vihar, Bhubaneswar, Odisha-751013
13 Zonal Office, Chandigarh GM (Mktg.-NG s [dot] arora [at] gail [dot] co [dot] in CH Manager (MKTG-NG) spandher [at] gail [dot] co [dot] in Udyog Bhawan Annexe Building, 18, Himalaya Marg, Sector 17, Chandigarh -160017
14 Zonal Office, Lucknow DGM (MKTG) AV02741 [at] gail [dot] co [dot] in CM (MKTG - NG) shaileshb [at] gail [dot] co [dot] in Fortuna Tower 3rd Floor, 10 ,Rana Pratap Marg , Near Sikander Bagh Crossing, Lucknow. Pin - 226001
15 Zonal Office, Jaipur CH Manager (MKTG-PC) sameer_chandawat [at] gail [dot] co [dot] in CH Manager (MKTG-NG) nvashishta [at] gail [dot] co [dot] in Gail Bhawan, Sector-6, Vidhyadhar Nagar Jaipur-302023, Rajasthan
16 Zonal Office, Mumbai DGM (Mktg-NG) anurag [dot] arora [at] gail [dot] co [dot] in Dy General Manager (MKTG-NG) harshadwasnik [at] gail [dot] co [dot] in Gail Bhawan, Road No-3, Plot No-73, Sec- 15, Cbd Belapur, Navi Mumbai, 400614
17 Zonal Office, Bengalaru CGM(Marketing) rs02796 [at] gail [dot] co [dot] in Dy General Manager (MKTGPC & RETAIL) sundar [at] gail [dot] co [dot] in Gail India Ltd. #323, Swan, Kodegehalli Mian Road, Sahakar Nagar-560092
18 Zonal Office, Guwahati DGM(Mktg-PC) h [dot] nanda [at] gail [dot] co [dot] in CH Manager (MKTG-NG) djgogoi [at] gail [dot] co [dot] in Gail(India) Limited, Advika Building, 2nd Floor Nr Surkeshwar Mandir 87, M G Road Po Panbazar, Guwahati
Regional Office/Unit Nodal /Link Nodal Officer
Ed -Northern Region
19 Ncr Oandm Ch Manager (C & P) jaspreet [dot] singh [at] gail [dot] co [dot] in General Manager (O & M-NG P/L) bose [at] gail [dot] co [dot] in 3rd Floor, Parc Building, Gti Premises, Noida, Up - 201301
20 Agartala Oandm And P/L Maintenance Bases DGM (HR) aschakma [at] gail [dot] co [dot] in DGM (F & A) amit [dot] sharma [at] gail [dot] co [dot] in Gail (India)Ltd, Near Hindi Higher Secondary School, Opp. Radhanagar Bus Stand, Po-Abhoynagar, Agartala, Tripura West, Pin :799005
Ed -Western Region
21 Belapur,Mumbai- Oandm And P/L Maintenance Bases GM (O & M-NG P/L) s [dot] gedam [at] gail [dot] co [dot] in CM (HR) sanjaysahoo [at] gail [dot] co [dot] in Gail Bhawan, Road No-3, Plot No-73, Sec- 15, Cbd Belapur, Navi Mumbai, 400614
22 Gpu-Usar/Pdh Pp Project Usar GM (PDH-PP Projects) sh [dot] mhatre [at] gail [dot] co [dot] in CM (PDH-PP Projects) rc15274 [at] gail [dot] co [dot] in Usar Pdh-Pp Project (Erstwhile Lpg Recovery Plant) Usar Post. Malyan, Talika Alibagh Disst. Raighar 402203
23 Gpu-Gandhar GM (O & M-GPU) kksoni [at] gail [dot] co [dot] in General Manager (O & MGPU) nsprasad [at] gail [dot] co [dot] in Gas Processing Unit, Gandhar, Village Rozatankaria, Taluka Amod, Dist. Bharuch Gujarat-392140
Ed - Central Region
24 Vijaipur -Oandm /Gpu/Lpg And P/L Maintenance Bases General Manager (C & P) rps04536 [at] gail [dot] co [dot] in Dy General Manager (F & A) sirole [at] gail [dot] co [dot] in Gail Complex, Vijaipur, Dist. Guna, Mp- 473112
25 Gpu- Vaghodia Dy General Manager (O & M) Meena_SR [at] gail [dot] co [dot] in Dy General Manager (HR) shivp [at] gail [dot] co [dot] in Gidc Industrial Estate, Vaghodia- 391760, Dist. Vadodara (Guj)
26 Vadodara Oandm And P/L Maintenance Base DGM (HR) mantu [dot] kumar [at] gail [dot] co [dot] in DGM (C & P) rameshna [at] gail [dot] co [dot] in Gail Complex, Plot No.549/1, Ajitnagar, Akota, Vadodara
27 Hazira Compressor Station And P/L Maintenance Bases DGM (O & M) ts [dot] baghel [at] gail [dot] co [dot] in GM (O & M) ptrao [at] gail [dot] co [dot] in Hazira Compressor Station, Ichhapor- Maghdalla Road, Po.Ongcl, Dist-Surat (Gujarat)
28 Khera Compressor Station And P/L Maintenance Bases DGM (HR) bpsenapati [at] gail [dot] co [dot] in CM (C & P) NKS02384 [at] gail [dot] co [dot] in Khera Compressor Station Gram: Chikli, Tehsil: Tarana, Dist. : Ujjain
29 Kailaras Compressor Station And P/L Maintenance Bases Dy General Manager (O & M-NG P/L) umashanker [at] gail [dot] co [dot] in Dy General Manager (F & S) prashantrathor [at] gail [dot] co [dot] in Kailaras Compressor Station, Tehsil - Kailaras, District- Morena, Madhya Pradesh, Pin:476224
30 Dibiyapur Compressor Station And P/L Maintenance Bases CH Manager (F & A) manishyadav [at] gail [dot] co [dot] in GM (HR) ajayrawat [at] gail [dot] co [dot] in Gail (I) Limited, Hvj Compressor Station, Dibiyapur, Auraiya- 206244, Uttar Pradesh
Ed - Southern Region
31 Bengaluru-Oandm And P/L Maintenance Bases GM (C & P) vsrinivasulu [at] gail [dot] co [dot] in DGM (HR) csankar [at] gail [dot] co [dot] in 323,Swan, 2nd Floor, Kodigehalli, Main Road, Sahakarnagar, Banglore- 560092
32 Kg Basin / Rajahmundry Oandm And P/L Maintenance Bases DGM (BIS) 9971762233,
avinash [dot] k [at] gail [dot] co [dot] in
CM (HR) prabhakar [dot] deevi [at] gail [dot] co [dot] in 72-2-14/A, Gail Bhavan, A V Appa Rao Road, Rajahmundry - 533103
33 Cauvery Basin/ Karaikal-Oandm And P/L Maintenance Bases Dy General Manager (O & M-NG P/L) plaxmi [at] gail [dot] co [dot] in CM (HR) 7382160550, 
vganeshbabu [at] gail [dot] co [dot] in
1st And Ii Nd Floor, A.H.M. Complex, Kamarajar Salai, Karaikal 609 602 , Puducherry (U.T)
34 Kochi Oandm And P/L Maintenance Bases DGM (C & P) vkmnair [at] gmail [dot] co [dot] in DGM (O & M-NG P/L) 9769367364, 
sharikumar [at] gmail [dot] co [dot] in
Kinfra Hi-Tech Park, Off Hmt Road, Hmt Colony,Po-Kalamassery,Kochi- 683503
Ed - Eastern Region
35 Jhbdpl Hq And P/L Maintenance Bases Dy General Manager (O & M-NG P/L) gchappity [at] gail [dot] co [dot] in Ch Manager (O & M-NG P/L) arvindk [at] gail [dot] co [dot] in 5th Floor, North Wing Of Eastern Block, Mecon Head Office Complex, Doranda, Ranchi, Jharkhand-834002
36 Jlpl Hq, Pumping Stations, P/L Maintenance Base , Jaipur GM (RIMG) sheewshankar [at] gail [dot] co [dot] in Dy General Manager (Vigilance) sudhir [dot] sharma [at] gail [dot] co [dot] in Gail Bhawan, Sector-6, Vidhyadhar Nagar Jaipur-302023, Rajasthan
37 Vspl Hq, Pumping Stations And P/L Maintenance Bases Dy General Manager (LPG P/L O & M) s [dot] patta [at] gail [dot] co [dot] in CH Manager (HR) madanklade [at] gail [dot] co [dot] in Gail (India) Limited, Dispatch Terminal, Sheela Nagar, Bhpv Post, Behind Vikas College, Port Road, Visakhapatnam - 530012.
38 Pata Petro-Chemical Complex CGM (C & P) skmishra [at] gail [dot] co [dot] in CGM (F & A) akjain [at] gail [dot] co [dot] in Gail Petrochemical Complex, Pata, Auraiya (U.P.)- 206241
39 Gti, Noida General Manager (Training) asheesh [at] gail [dot] co [dot] in DGM (Training) dkhatri [at] gail [dot] co [dot] in Plot No. 24, Sector-16 A, Noida : 201301, Up
40 Cgd, Bhubaneswar GM (CGD) kausikdas [at] gail [dot] co [dot] in DGM (CGD) amitabh [dot] ghorai [at] gail [dot] co [dot] in Ginger Hote, Opposite Nalco Hq, Jayadev Vihar,Nayapalli, Bhubaneswar
Corporate Functions Nodal /Link Nodal Officer
41 Corporate-Bd DGM (BD) subhanjan [at] gail [dot] co [dot] in Sr Manager (BD) kschauhan [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
42 Corporate-Bis GM (BIS) dbbiswas [at] gail [dot] co [dot] in DCM (BIS-PS) ujjowal [at] gail [dot] co [dot] in 15/16th Floor , Jubli Tower , Noida
43 Corporate-Comm. DGM (CC) rupeshkr [at] gail [dot] co [dot] in CM (CC) gdas [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
44 Corporate-Candp GM (C & P) txalxo [at] gail [dot] co [dot] in CM (C & P) sandeep [dot] sharma [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
45 Corporate-Cgd GM (CGD) vkapoors [at] gail [dot] co [dot] in GM (CGD) manishmate [at] gail [dot] co [dot] in 8th Floor , Jubli Tower , Noida
46 Corporate-Csr DGM (CSR) d [dot] kumar [at] gail [dot] co [dot] in CM (CSR) anjali [dot] sood [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
47 Corporate-Eandp CM (E & P) vikramjit [at] gail [dot] co [dot] in DGM (E & P) sknayak [at] gail [dot] co [dot] in 16th Floor , Jubli Tower , Noida
48 Corporate-Fin And Treas. DGM (F & A) amit [dot] parashar [at] gail [dot] co [dot] in Dy General Manager (F & A Treasury) sushilgupta [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
49 Corporate-Gail-Tel Dy General Manager (Gailtel) mahesh [dot] singh [at] gail [dot] co [dot] in Dy General Manager (Gailtel-Tm) ramesh [dot] kumar [at] gail [dot] co [dot] in 11th Floor , Jubli Tower , Noida
50 Corporate-Hr And Security GM (HR-Admin) lksaluja [at] gail [dot] co [dot] in DGM (Security) caleb [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
51 Corporate-Mktg-Igs General Manager (MKTG-INT. LNG) roshan [at] gail [dot] co [dot] in Ch Manager (MKTG-Shipping And INTL LNG) anurag [dot] sharma [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
52 Corporate Mktg-Ng CM (Mktg-NG) kumar [dot] komireddy [at] gail [dot] co [dot] in DGM (Mktg-NG) shsingh [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
53 Corporate Mktg-Pc Dy General Manager (MKTG-PC) prashant [dot] kapoor [at] gail [dot] co [dot] in CH Manager (MKTG-PC) ashish [dot] saxena [at] gail [dot] co [dot] in 10th Floor , Jubli Tower , Noida
54 Corporate Mktg-Retail DGM(Mktg-Retail) vivek [dot] mittal [at] gail [dot] co [dot] in Dy General Manager (MKTG-RETAIL) naresh_gupta [at] gail [dot] co [dot] in 10/12th Floor , Jubli Tower , Noida
55 Corporate-Project GM (Projects) mkkataria [at] gail [dot] co [dot] in DGM (Projects) renu [dot] sinha [at] gail [dot] co [dot] in 18th Floor , Jubli Tower , Noida
56 Corporate-Pd DGM (PD) asureshbabu [at] gail [dot] co [dot] in CM (PD) hari [dot] om [at] gail [dot] co [dot] in 7th Floor , Jubli Tower , Noida
57 Corporate-Randd GM (R & D) lmaurya [at] gail [dot] co [dot] in DGM (R & D) tpyuvaraj [at] gail [dot] co [dot] in Plot No. 24, Sector-16 A, Noida : 201301, Up
58 Corporate-Ra DGM (RA & TRANS) r_kannan [at] gail [dot] co [dot] in CH Manager (MKTG-RA) ravindra [dot] deshmukh [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066
59 Corporate-Law General Manager (Law) venkatesan [at] gail [dot] co [dot] in CH Manager (Law) nikita [at] gail [dot] co [dot] in 16,Bhikaji Cama Place, R K Puram, New Delhi- 110066

CPIO/First Appellate Authority Contact Details

Delhi Office Contact No. : 011-26182955 (Board No.)
Noida Office Contact No.: 0120-2446400 (Board No.)

Sr No. Name Designation Email
1 Shri Nawal Kishore Subarno CPIO nk_subarno [at] gail [dot] co [dot] in
2 Shri Kompal Bali Nodal Officer kompalb [at] gail [dot] co [dot] in

ACPIO Contact Details

Sr No. Region/Location Name Designation Email Address
(Gail India Limited)
1 Abu Road Amar Singh Tagore GM (O&M- LPG P/L) ast04801 [at] gail [dot] co [dot] in Booster Station, National Highway-14, P.O. Khadat, Distt.: Sirohi, Abu Road, Rajasthan - 307026
2 Agartala (Incl. Lakwa Terminal) Pankaj Kumar Biswas GM (O&M-NG P/L) pk [dot] biswas [at] gail [dot] co [dot] in Near Hindi Hr. Sec. School, Opp. Radhanagar Bus Stand, P.O. Ahbhoynagar, Agartala-799005 (Tripura West)
3 Agra & Kailaras Region (Incl. Mathura, Ferozabad, Malanpur) Chandrashekhar Balakant Jha GM (O&M) cbjha [at] gail [dot] co [dot] in Kailaras Compressor Station, Village - Rithonia, Kailaras, Distt. - Morena - 476224 (MP)
4 Bengaluru Region (Incl. Bengaluru-SV2B, Bengaluru-IDD, Belgaum, Bidadi, Chitradurga, Hosur, Hubli, Kolhapur, Singasandra, Salem, Zuari-Goa) Jose Thomas CGM (NG P/L O&M) josethomas [at] gail [dot] co [dot] in “Swan” 2nd Floor, 323, Kodigehalli Main Road, Sahakar Nagar, Bengaluru - 560092
5 Bengaluru ZO Rajesh Sinha CGM (Mktg.) rs02796 [at] gail [dot] co [dot] in “Swan” 2nd Floor, 323, Kodigehalli Main Road, Sahakar Nagar, Bengaluru - 560092
6 Bhopal ZO Ranjan Kumar ZCGM rkumar_abu [at] gail [dot] co [dot] in S-F-16, Mansarovar Complex, Hoshangabad Road, 11th Floor, Bhopal-462016
7 Bhubaneswar Region (Incl. Angul, Berhampur, Dhamra, Jajpur, Jharsuguda, Paradip, Cuttack, Rourkela) Psv Subba Rao CGM (O&M-NG/P/L) psv [dot] subbarao [at] gail [dot] co [dot] in Angul Camp - Bhubaneswar, Gail (India) Ltd., Jagdishpur-Haldia-Bokaro-Dharma Gas Pipeline Project Office, 612, Utkal Signature, Pahala, Nh-5, Bhubaneswar-752101
8 Bhubaneswar CGD (Incl. Cuttack CGD) Kausik Das, GM (CGD) kausikdas [at] gail [dot] co [dot] in Jagdishpur-Haldia-Bokaro-Dharma Gas Pipeline Project Office, 612, Utkal Signature, Pahala, Nh-5, Bhubaneswar-752101
9 Bhubaneswar ZO Shailendra Voleti ZCGM s [dot] voleti [at] gail [dot] co [dot] in Unit DCB016, Upper Ground Floor, DLF Cybercity, IDCO Infopark, Chandaka Industrial Estate, Patia, Bhubaneswar - 751024
10 Chandigarh ZO Akash Bhawan ZGM akash [at] gail [dot] co [dot] in Udyog Bhawan, Annexe Building, 18, Himalaya Marg, Sector - 17C, Chandigarh-160017
11 Chennai ZO K Ashok ZGM ashok [dot] k [at] gail [dot] co [dot] in New No. 4, Old No. 60, 5th Floor, Kuppu Arcade, Venkatara Rayana Road, T Nagar, Chennai - 600017
12 Cherlapally Yogesh Kumar Gautam DGM (O&M-LPG P/L) yogeshgautam [at] gail [dot] co [dot] in LPG Receiving Terminal, Vill. Rampally, IDA Phase-III, Cherlapally, Hyderabad - 500080
13 Chhainsa Rakesh Kumar Singh CGM (O&M) rk [dot] singh [at] gail [dot] co [dot] in Chainsa Compressor Station, Tehsil - Ballabhgarh, Distt. - Faridabad-121004 (Haryana)
14 Dibiyapur (Incl. Associated Terminals) Jitendra Pathak CGM (O&M) jpathak [at] gail [dot] co [dot] in HVJ Compressor Station, P.O. Dibiyapur, Dist. Auraiya-206244, Uttar Pradesh
15 G Konduru Gorremuchu Vasu GM (LPG P/L O&M) gd [dot] vasu [at] gail [dot] co [dot] in LPG Booster Station, Vill. & Mandal - G. Konduru, Krishna District, Andhra Pradesh - 521229
16 Gandhar Avijit Majumdar CGM (O&M) a [dot] majumdar [at] gail [dot] co [dot] in LPG Recovery Project, Village - Rozatankaria, Taluka-Amod, Distt. Bharuch - 392140 (Gujarat)
17 GTI Noida (Incl. SDI Raebareli) Pradeep Kumar Dey CGM (Training) pk [dot] dey [at] gail [dot] co [dot] in Plot No. 24, Sector 16A, Noida - 201301, Gautam Budh Nagar (UP)
18 Gujarat ZO Anant B Khobragade ZCGM anantkhobragade [at] gail [dot] co [dot] in Near Manisha Circle, Old Padra Road, Vadodara - 390015, Distt-Vadodara (Gujarat)
19 Guwahati ZO Manish Khandelwal ZCGM m [dot] khandelwal [at] gail [dot] co [dot] in Gail-Guwahati Zonal Office, 2nd Floor Advika, 87, M.G. Road, Panbazar, Guwahati, Assam - 781001
20 GTI Jaipur Lalata Prasad Jaiswal DGM (Training) lp [dot] jaiswal [at] gail [dot] co [dot] in Gail GTI Jaipur, Sector - 6, Vidhyadhar Nagar, Jaipur-302039, Rajasthan
21 Hazira (Including Silvassa) Debasis Sengupta CGM (O&M) dsengupta [at] gail [dot] co [dot] in Hazira Compressor Station, Ichhapor-Maghdalla Road, P.O. ONGC-394518, District Surat, Gujarat
22 Hyderabad ZO Devakant Sinha ZCGM brathod [at] gail [dot] co [dot] in Hyderabad Zonal Office, Module No. 105, 1st Floor, NSIC-EMDBP Building, Kamalanagar, Dr. A. S. Rao Nagar, ECIL (P.O), Hyderabad - 500062
23 Jaipur - O&M Sanjay Chauhan CGM (O&M-JLPL) & ZCGM sanjaychauhan [at] gail [dot] co [dot] in GAIL Bhawan, Sector - 6, Vidhyadhar Nagar, Jaipur - 302039, Rajasthan
24 Jaipur ZO Sanjay Chauhan CGM (O&M-JLPL) & Zonal CGM sanjaychauhan [at] gail [dot] co [dot] in GAIL - Jaipur Zonal Office, GAIL Bhawan, Sector - 6, Vidhyadhar Nagar, Jaipur - 302039, Rajasthan
25 Jamnagar (Including Vadinar) Brijesh Chaudhary GM (O&M-LPG P/L) brijeshchaudhary [at] gail [dot] co [dot] in LPG Dispatch Terminal, RPL-RRTF Areas, Moti Khavdi, P.O. Digvijaygram, District Jamnagar - 361140
26 Jamshedpur - CGD Gauri Shankar Mishra GM (CGD) gaurishanker [at] gail [dot] co [dot] in Jeevan Prakash Building, Bistupur Main Road, Bistupur, Jamshedpur, Jharkhand - 831001
27 Jhabua Prabuddha Majumdar GM (CGD) prabuddha [dot] majumdar [at] gail [dot] co [dot] in Jhabua Compressor Station, Gaylar Kalan, Jhabua - 457661 (M.P.)
28 Kandla Sudhir Mohanlal Bhatt DGM (O&M-LPG P/L) smbhatt [at] gail [dot] co [dot] in GAIL Kandla Office, Mithi Rohar, Gujarat - 370240
29 Karaikal (Including Associated Terminals) N Selvaraju GM (O&M-NG P/L) selvaraju [at] gail [dot] co [dot] in 1st & 2nd Floor, AHM Complex, 164, Kamarajar Salai, Opp. to Uniqcon Plaza, Karaikal - 609602
30 Khera (Including Associated Terminals) Avinash Bauskar GM (O&M) rajubmasne [at] gail [dot] co [dot] in Khera Compressor Station, Village - Chikali, Chikali - Khera Road, Tehsil - Tarana, District Ujjain
31 Kochi Region (Including Kochi ZO, Mangalore, Palakkad, Eloor, Kozhikode, Kannur) M Viju GM (O&M-NG P/L) viju [dot] m [at] gail [dot] co [dot] in Kinfra Hi-Tech Park, GAIL-HMT Colony Road, HMT Colony P.O., Kalamassery, Kochi - 683503, Kerala
32 Kolkata ZO Pushkar ZCGM puskar [at] gail [dot] co [dot] in Marble Arch, 6th Floor, Unit No. 602, 236B, AJC Bose Road, Kolkata - 700020
33 Kolkata Santiram Mandal CGM (Construction) srmondal [at] gail [dot] co [dot] in 4th Floor, Finance Centre, CBD, Action Area-II, Mother Wax Museum Building, Opposite Eco Park, New Town, Kolkata - 700156
34 Loni (Including Madanpur Khadar, Bhondsi, Piyala) Pradeep Pancholi GM (O&M-LPG P/L) pradeep [dot] pancholi [at] gail [dot] co [dot] in C/O Indian Oil Corp. Ltd., LPG Bottling Plant, Near Kalindi Kunj, Madanpur Khadar, Delhi
35 Lucknow ZO Sumit Nath Jha ZCGM snjha [at] gail [dot] co [dot] in 3rd Floor, Fortuna Tower, 10, Rana Pratap Marg, Lucknow - 226010
36 Mansarampura (Including Ramgarh) Vipin Kumar Singhal GM (O&M-LPG P/L) vk [dot] singhal [at] gail [dot] co [dot] in IPS Mansharampuram, Post Niwaru, Jhotwara, Jaipur - 302012, Rajasthan
37 Mumbai Region (Including Dabhol, RCF Thal, Pune, Panvel, Tarapur) Anbuselvan Radhakrishnan CGM (O&M) selvan [at] gail [dot] co [dot] in Central Construction Office, DUPL Project, MTNL Telephone Exchange Building, 2nd Floor, Opp. CBD Belapur Railway Station, Sector-11, Belapur, Navi Mumbai - 400614
38 Mumbai ZO Jitendra Gupta General Manager (Mktg.) jitendra [dot] gupta [at] gail [dot] co [dot] in GAIL Bhawan, Plot No. 73, Road No. 3, Sector - 15, CBD Belapur, Navi Mumbai - 400614, Maharashtra
39 Nagpur (MNJPL Project Including Raipur) Fanindra Manikraoji Mahajan CGM (Construction) fmmahajan [at] gail [dot] co [dot] in Rana House Complex, 3rd Floor, 100 East High Court Road, Ramdashpeth, Nagpur - 440010
40 Nasirabad Shashi Ranjan GM (LPG P/L O&M) sranjan [at] gail [dot] co [dot] in Near Dilwadi Village, Nasirabad-Kishangarh Road, Nasirabad, District Ajmer - 305601
41 NCR (including associated terminals) Vijay Mittal CGM (O&M-NG P/L) alok01938 [at] gail [dot] co [dot] in Plot No 24, Sector 16A, Noida - 201301, Gautam Budh Nagar (UP)
42 NCR ZO Kumar Priyadarshi ZGM (Mktg.) k [dot] priyadarshi [at] gail [dot] co [dot] in Plot No.35-36, Sec-1, Noida - 201301
43 Noida (Haridwar & Jammu projects) Devesh Kumar Varshney CGM (Projects) deveshvarshney [at] gail [dot] co [dot] in Plot No.35-36, Sec-1, Noida - 201301
44 Pata Basant Kumar Kullu CGM (HR) bkkullu [at] gail [dot] co [dot] in Pata Petrochemical Complex, Distt: Auraiya, Pata - 206 241 (U.P)
45 Patna-CGD Ajay Kumar Sinha GM (CGD) sinhaak [at] gail [dot] co [dot] in 1st Floor, Indira Bhawan, Near Hartali More, Patna - 800001
46 Rajahmundry (including associated terminals) K V S Rao CGM (O&M) kvsrao [at] gail [dot] co [dot] in A.V.A Road, Rajahmundry - 533103
47 Ranchi (Jharkhand & West Bengal O&M JHBDPL) Shailesh Kumar CGM (O&M-NG P/L) shailesh [at] gail [dot] co [dot] in 5th Fl, North Wing, Eastern Block, Mecon HO Complex, Doranda, Ranchi - 834002
48 Ranchi-CGD Prashant Kr. Singh DGM (CGD) pksingh [at] gail [dot] co [dot] in 5th Fl, Eastern Wing, Mecon HO Complex, Doranda, Ranchi - 834002
49 Siliguri, Barauni, Guwahati (BGPL) & Bongaigaon Sanjoy Datta GM (Construction) sd04901 [at] gail [dot] co [dot] in BGPL Project Office, 5th Fl, Megha Plaza, Basistha Chariali, Guwahati - 781029, Assam
50 Samakhiali Ashwin Bhailal Chauhan DGM (O&M-LPG P/L) abc04548 [at] gail [dot] co [dot] in Intermediate Pumping Station, KM Stone 270, NH-15, Vill & PO-Lakadia, Distt-Kutch, Gujarat - 370145
51 Usar (PDH-PP Plant) Debabrata Das GM (PDH-PP Projects) ddas [at] gail [dot] co [dot] in LPG Recovery Plant, Usar, Alibag, Raigad - 402203
52 Vadodara (including associated terminals) Sateesh Kumar CGM (O&M) satishsaini [at] gail [dot] co [dot] in Near Manisha Circle, Old Padra Road, Vadodara - 390015, Gujarat
53 Vaghodia Balraj P. Dabhi GM (O&M) bdabhi [at] gail [dot] co [dot] in GIDC Industrial Estate, Vaghodia - 391760, Gujarat
54 Varanasi (including Gaya, Sindri, Patna, Gorakhpur & Durgapur O&M) Shashi Bhushan Pandey GM (O&M-NG P/L) sp02387 [at] gail [dot] co [dot] in Unit No.501, 5th Fl S-8/107, Sharda Estate, Varanasi Trade Centre, Maqbool Alam Rd., Varanasi - 221002
55 Varanasi-CGD Sushil Kumar GM (CGD) sushil [at] gail [dot] co [dot] in Unit No.501, 5th Fl S-8/107, Sharda Estate, Varanasi Trade Centre, Maqbool Alam Rd., Varanasi - 221002
56 Vijaipur (including associated terminals) Dinesh S. Divekar CGM (O&M) dsd04504 [at] gail [dot] co [dot] in GAIL Complex, Vijaipur, Distt-Guna - 473112, MP
57 Vizag (including associated terminals) K.V.G. Srinivas CGM (Construction) kvgsrinivas [at] gail [dot] co [dot] in Exim Park, Behind Vikas College, Opp. Ayyappa Swami Temple, Sheela Nagar, PO-BHPV, Vishakapatnam - 530012
58 Vizag (SAPL Project, including Srikakulam) U. Raja Rao GM (Construction) rajarao [at] gail [dot] co [dot] in Exim Park, Behind Vikas College, Opp. Ayyappa Swami Temple, Sheela Nagar, PO-BHPV, Vishakapatnam - 530012

First Appellate Authority Contact Details

Sr No. Location/Region Name Designation Email
1 Pata Ajay Tripathi ED (PC-O&M) ajay [dot] tripathi [at] gail [dot] co [dot] in
2 Marketing functions across GAIL Sumit Kishore Executive Director (Mktg-Gas) pka00268 [at] gail [dot] co [dot] in
3 Project functions (other than Pata & Usar Petrochemical Complex), JHBDPL (including BGPL) & MNJPL Project Atul Kumar Tripathi ED (Projects) anup [dot] gupta [at] gail [dot] co [dot] in
4 PDH-PP Project at Usar Anup Gupta ED (PDH-PP Projects) anup [dot] gupta [at] gail [dot] co [dot] in
5 Corporate C&P function (including Project-C&P) Supriya Halder ED (C&P) shalder [at] gail [dot] co [dot] in
6 Pipeline Network under NCR O&M (CJPL, SNPL, BNPL, KMKRPL & LMC constructions) S. S. Agrawal ED (O&M-CO) ss [dot] agarwal [at] gail [dot] co [dot] in
7 CGD Hitendra Kumar Garg ED (CGD) hkgarg [at] gail [dot] co [dot] in
8 O&M of Eastern Region Pipelines (JHBDPL, BAPL, DDPL, SAPL, DHPL, North East incl. Tripura/Lakwa, Jharsuguda O&M) Rathish Kumar Das ED (ER) rkd02215 [at] gail [dot] co [dot] in
9 HVJ, DVPL, VDPL, GREP Pipelines; Compressor Stations (Hazira, Jhabua, Khera, Vijaipur, Dibiyapur, Kailaras, Chhainsa); GPU & C2-C3 Plant Vijaipur; Gujarat Network incl. Vadodara; Vaghodia GPU; VAPPL Project; GPU Gandhar Rakesh Kumar Singh ED (O&M-CR) rksingh [at] gail [dot] co [dot] in
10 KG Basin Pipeline Networks, VSPL, DBPL, KKBMPL (O&M & Construction); O&M of Karnataka, Kerala, Tamil Nadu, AP, Telangana, Puducherry, Goa, Bengaluru ZO Shaligram Mowar ED (O&M-SR) & Zonal ED sm02287 [at] gail [dot] co [dot] in
11 Maharashtra Pipeline Network (DUPL, DPPL, RCF-Thal, MNJPL except Jharsuguda O&M) Praveer Kumar Srivastava ED (O&M-WR) & Zonal ED praveerkumar [at] gail [dot] co [dot] in
12 JLPL Pipeline Network including Ramgarh terminal S. S. Agrawal ED (O&M-CO) ss [dot] agarwal [at] gail [dot] co [dot] in
13 Corporate PD function Prasoon Kumar ED (PD) pk [at] gail [dot] co [dot] in
14 Corporate HSE function Durga Prasad Nanda CGM (HSE) dpnanda [at] gail [dot] co [dot] in
15 PC-CO function Subhasis Chatterjee CGM (PC-CO) s [dot] chatterjee [at] gail [dot] co [dot] in
16 Corporate BIS function Lalit Bhatt ED (BIS) lbhatt [at] gail [dot] co [dot] in
17 Corporate GAILTEL function S. S. Agrawal ED (O&M-CO) ss [dot] agarwal [at] gail [dot] co [dot] in
18 Corporate Training function Praveer Kumar Agarwal ED (Training) pka02268 [at] gail [dot] co [dot] in
19 Corporate R&D and Start-Up function Sanjeev Kumar ED (R&D & Start-Up) sanjeevkumar [at] gail [dot] co [dot] in
20 Corporate O&M (NGMC, CIMG, Jubilee Tower, Noida; excludes PC-CO, E&P, R&D, TQM, HSE, PD, SD) S. S. Agrawal ED (O&M-CO) ss [dot] agarwal [at] gail [dot] co [dot] in
21 Corporate HRD function Devkumar K CGM (HRD) devkumar [at] gail [dot] co [dot] in
22 BD & E&P Functions Sanjay Agarwal ED (BD & E&P) sanjayagarwal [at] gail [dot] co [dot] in
23 CSPA Functions & Corporate Affairs Asim Prasad ED (CA & CSPA) ap04683 [at] gail [dot] co [dot] in
24 RM & TQM Functions M. K. Biswas ED (RM & TQM) mkbiswas [at] gail [dot] co [dot] in
25 SD & Renewable Functions Parivesh Chugh ED (SD & Renewables) pchugh [at] gail [dot] co [dot] in
26 CBG Function Sachchidanand Yadav ED (CBG) sy01818 [at] gail [dot] co [dot] in
27 Other Corporate Functions R. S. Velmurugan CGM (HR) rs [dot] velmurugan [at] gail [dot] co [dot] in

Offices Address

Sr No. Office Contact No. Address
1 Corporate Office 011-26172580, 011-26182956,
Fax No.: 011-26185941
GAIL Bhawan, 16 Bhikaji Cama Place,
R K Puram, New Delhi - 110066
2 Jubilee Tower 0120-2446400, 0120-4862400 Jubilee Tower B-35 & 36, Sector - 1
Noida (U.P.) - 201301

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Comments

City gas connection Bhubaneswar

I applied for a city gas connection for my residence at B-1/303, New JB Nagar Maitri Vihar,Bhubaneswar. On Novemebr 2,2019, a few persons came to do installation of PNG connection without any paper. Partly work done, proper fixing of meter is yet to be done as I was told that the material required is not with them. The hole created in the wall for pipe is closed from both sides on outer part leaving inside area without filling. The workers created a lot of dust and material in Kitchen and left without removing. They said that it was not their job. There was no supervisor to look at quality of work during installation. The workers even did not have plastic for nails to fix clamps. Nails are not properly inserted and tightened. This was informed to City Gas Bhubaneswar by email at cgd_bhubaneswar [at] gail [dot] co [dot] in on same day to make installation complete as it is a risky system in house. As I did not receive any response, I sent an email reminder on December 14,2019, but till date no action is taken. on the instruction of HQ GAIL where I sent one mail, person visited my house on 5th Jan 2020 when I was away. i requested to visit on 7th Jan.2010 for work but so far no body turned up.The system is not yet operated as I had some LPG left in cylinder. and it seems the authorities in Bhubaneswar have no concern or the system is not activated for customer grievance and complaint. I have not received any paper or my money receipt from City Gas till date so, I am just not satisfied with work culture of GAIL Bhubaneswar. Kindly take appropriate action so that the system is made customer oriented and people are responsible as it is a highly inflammable system and no laxity in work be tolerated.
I need to highlight that service persons should have proper uniform and ID card and office work order while visiting customers which is not being followed by Bhubaneswar office. This is needed for safety of people and also for monitoring by GAIL Office. Online complaint system may be started
Thank you
V p upadhyay