FonePaisa Customer Care No. 80 4099 9698

Organization: 
All India Number(s): 
  • 97 3125 6789
  • 80 4099 9698
  • 92 2122 5555 (Jobs opening)

Email

  • Customer Success Team:
    care [at] fonepaisa [dot] com
  • Press Inquiries:
    press [at] fonepaisa [dot] com
  • Merchant Inquiries:
    merchant [at] fonepaisa [dot] com
  • B2B Business Inquiries:
    sales [at] fonepaisa [dot] com
  • Partnership Inquiries:
    partners [at] fonepaisa [dot] com
  • Career Inquiries:
    careers [at] fonepaisa [dot] com

Important Links

Grievance Redressal Procedure

How to reach fonePaisa Grievance Redressal Team

  • Customers may call us on 80 4099 9698 (Call Charges as applicable apply),
    between 09:00 am to 6:00 pm, 7 Days working (National Holidays excluded)
  • Sending us an email on care [at] fonepaisa [dot] com
  • Customers may submit their feedback, complaint or grievance on  https://fonepaisa.com

Time taken to address your queries/complaints/concerns

  • First response to a user’s query/ concern – 24 hours on a working day
  • Follow-up queries – 48 hours on a working day
  • Escalated cases – 7 working days
  • Customer grievances – 15 working days
  • Concern raised to Nodal officer – 15 working days
  • NEFT to user’s bank account – 7 working days

Escalation Levels

In order to make fonePaisa redressal channels more effective, a structured system has been established,
to ensure that the complaints are redressed seamlessly and well within the stipulated timeframe-

  • As detailed in above section
  • Escalate an existing ticket to fonePaisa Grievance Officer
  • Write to care [at] fonepaisa [dot] com

Our esteemed customers may also address their queries, feedback, complaints or grievance to:

CEO, fonePaisa Payment Solutions Private Limited
1190, 3rd Cross, 26th Main, JP Nagar Phase-1,
Bengaluru – 560078 India.

Official Address

1190, 3rd Cross, 26th Main,
JP Nagar Phase 1, Bengaluru – 560078,
Karnataka, India

Social Sites


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