Email

• care [at] fonepaisa [dot] com (For General Query)

Important Link

• Contact Form

Grievance Redressal Procedure

Level 1

• If you have any query/complaint, then you can contact to the customer Support by email at care [at] fonepaisa [dot] com .
• Time taken to address your queries/complaints/concerns
  • First response to a user's query/ concern - 24 hours on a working day
  • Follow-up queries - 48 hours on a working day
  • Escalated cases - 7 working days
  • Customer grievances - 15 working days
  • Concern raised to Nodal officer - 15 working days
  • NEFT to user's bank account - 7 working days

Level 2

• If your query is not solved then you can contact via mail:
  Address: CEO, fonePaisa Payment Solutions Private Limited
  1190, 3rd Cross, 26th Main, JP Nagar Phase-1,
  Bengaluru - 560078 India.

Office Address

fonePaisa Payment Solutions Pvt. Ltd.
C-30, 2ns Floor, Jangpura-B
New Delhi- 110014

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