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Flo Mattress Customer Care No. 738 7887 750
Updated on Monday, 27 July 2026 - 2:13pm
Email
Organization:
flomattress.com All India Number(s):
- 738 7887 750 (For Customer Support, Mon-Sun, 9am-9pm)
- 86559 98846 (For WhatsApp Support)
Website:
Official Website IVRS Menu : 738 7887 750
- Press 1: For product enquiry
- Press 2: For order status
- Press 3: For order modification
- Press 4: For returns exchancges and refunds
- Press 5: To learn more about how to measure your mattress or for any other query
- support [at] flomattress [dot] com (For Customer Support)
Important Link
Return/Refund And Warranty
- For any query/complaint, you can contact to the customer support team.
- You can make a return/refund request within 100 days of delivery.
- Warranty can be claimed as per company's terms and conditions.
- For more information, please read .
For Complaint
- For any query/complaint, you can contact to the customer support team.
- If you have a complaint, please contact the right team based on your issue:
Sr.No. Service Designation Email 1 Orders & Deliveries Head of Customer Support joseph [dot] pinto [at] flomattress [dot] com 2 Returns & Mattress Pick Up Customer Retention Manager returns [dot] escalations [at] flomattress [dot] com
Corporate Office
Flo Sleep Solutions Private Limited,
46 Saki Vihar Road, Saki Naka,
Andheri East, Mumbai - 400072
Comments
Fack information and commitment
Very disappointed with my experience with Flo Mattress.
Order ID: FSO0064491
Order Date: 06/04/2026
Only accessories like pillows and protector were delivered, but the main mattress is still not dispatched after repeated follow-ups.
Every time customer care gives a new timeline:
- “Dispatch today”
- “Ready to ship”
- “QC failed”
- “Wait another 72 hours”
No proper commitment, no tracking details, and no clear resolution till now.
Without the mattress, the delivered accessories are useless. Requesting immediate dispatch with tracking details or full cancellation with return pickup and refund.
#FloMattress #CustomerService #DelayedDelivery #ConsumerRights
Fake Promises
If this is the scenario then why do not you send one inch bigger? you are cost-cutting the product.after continuous calls from my side picked-up were done in May with a promise (I would say fake promise), to deliver it on the 7th of June. I again called and they said it will be dispatched in the next 48 hours. and again I called and again same fake promise. today almost one month is completed and still, there is no update. I have also raised the issue in consumer court. the only thing I need now is that my product should deliver immediately, with a compensation amount or else a refund should be done with compensation. it is my polite request from you again.Please do the needful.