Fitbit Customer Care

Updated on Tuesday, 19 December 2023 - 3:38pm

Organization:

fitbit.com

Website:

Official Website

Important Links

Install App

India Offices

Location	Address
New Delhi	Level 4 Augusta Point, Sector 53, Golf Course Road, Gurgaon, Haryana, 122002

Global Offices

Location	Address
Boston	101 Federal St 24Th Floor Boston, Ma 02110
San Diego	15255 Innovation Drive Suite 200 San Diego, Ca 92128
Issaquah	14331 Issaquah-Hobart Road Second Floor Issaquah, Wa 98027
Dublin	76 Lower Baggot Street, Dublin 2, Ireland
Hong Kong	Unit 828, Level 8, Admiralty Centre Tower Ii, 18 Harcourt Road, Admiralty, Hong Kong
Shanghai	2501#, 25F, 5 Corporate Avenue, 150 Hubin Road, Shanghai, 200021 China
Seoul	Parnas Tower 29F 521 Teheran-Ro Gangnam-Gu Seoul, Korea 06164
Bucharest	8A Aviatorilor Blvd. 2Nd Floor 011852 Bucuresti Romania
Minsk	51A K. Tsetkin St., 6Th Floor, Suite 10, Minsk, Belarus 220004
Tokyo	22F Shibuya Mark City, 1-12-1 Dogenzaka Shibuya-Ku, Tokyo 150-0043
Singapore	#19-02 Guoco Tower 1 Wallich Street Singapore 078881
Shenzhen	Room No. 1450-1453, 14/F, Times Financial Centre, No.4001 Shenzhen Avenue, Futian District, Shenzhen Post, 518046

Headquarters

199 Fremont Street
14Th Floor
San Francisco, Ca 94105

Social Sites

F
fitbit.com

Comments

Fri, 08/10/2021 - 1:17pm — YESHA GOWDA (not verified)

FITBIT Weighing Scale not working

We have purchased Aria Air FIR BIT weighing scale and same is not working ,So would request you to share us the service center address at Mumbai, Maharashtra for repairing purpose.

Thanks
Yesha
7181XXXX

Tue, 03/08/2021 - 3:49pm — Anonymous (not verified)

FitBit versa 3: return issue India distributor not responding

I have order Fitbit versa 3, on 9th July, 2021. I have raised a return request on 18th July, 2021.
Since then till today i.e. 3rd Aug, 2021 I have written so many mails, tweets and talk to your customer support, but nobody helped me to pick up the product and got no communication from your India distributor over the return. I really didn't knew that Fitbit India is so pathetic and unprofessional, that they just don't want to work for their customer problems. Now, I'll make sure I'll go to every platform and raise the concern until my issue is resolved.

Wed, 30/09/2020 - 3:09pm — Vikas Kumar (not verified)

Fitbit ionic not charging

My ionic Fitbit not charging I am clueless where do I contact and get this fixed . This is painful not to find any assistance .

Mon, 12/10/2020 - 3:07pm — sandeep rana (not verified)

fitbit ionic not charging

Tue, 22/09/2020 - 2:39pm — Mukesh Varma (not verified)

fitbit charging problem

hello,
i am not able to charge my fitbit ionic .
guide me where to repair .
i am leaving in ANAND In GUJARAT.(INDIA)
hope u can short out this issue
Thank you

Fri, 05/03/2021 - 8:18pm — VISHAL JAIN (not verified)

Fitbit watch repair

hello,
i am not able to charge my fitbit ionic .
guide me where to repair .
i am leaving in NEW DELHI(INDIA)
hope u can short out this issue
Thank you

Tue, 01/09/2020 - 2:50pm — Fitbit fan (not verified)

Fitbit Alta HR not working

My Fitbit Alta hr when connected to the charges shows the time, etc but one it is disconnected or removed from the charger does not power on. The watch was purchased in March 2019 in the US currently I live in goa. Could you kindly advise next step

Thu, 13/08/2020 - 9:25am — Gowri shankar Gollapudi (not verified)

I am not getting Fitbit bands

I am having a Fitbit flex, I have taken it when I was in USA and the three bands were broken when I am searching in Amazon I am not getting replacement can u help me

Fri, 31/07/2020 - 2:27pm — Y swaminathan (not verified)

Battery of fitbit not charging

My fitbit battery is not holding even one day and now it shows battery empty and not getting charged.where to get it repaired,

Thu, 30/07/2020 - 2:31pm — Ajay Kumar Singh (not verified)

Unable to get right time and date

I'm unable to get right time and date on my fitbit charge 2. Please clarify on priority. I'm in India presently.

Wed, 29/07/2020 - 9:21pm — Anonymous (not verified)

fitbit charging problem

Hi,

My charge 2 does not get charge. I started charging it after it went completely dead. It showed the charge sign but later I was not able to see any display nor it is getting charged.

Tue, 28/07/2020 - 12:49pm — Anonymous (not verified)

Fit bit not working properly

I have connected fitibit with REDMI NOTE 6 PRO. In the notifications, it is displaying as notification service no running and it require restart. I have done that and also delted fit bit app and reinstalled again. Even then the same problem is coming.

Wed, 22/07/2020 - 3:00pm — Milap Chand (not verified)

Fitbit Smart Watch

I am not satisfied with your service

Fri, 08/05/2020 - 6:22pm — Anonymous (not verified)

Fitbit hanged

My charge 3 got hanged on 4 th may. Still it's showing the date of 4 th may time not able to set . It's keeps on flickering to keep awake . Charging % keeps on changing if shows charging 69% after sometime it's shows 54%
Charging gets drained within one and half day compared to earlier 4 to 5 days . Sometimes when charging it shows white horizontal line . Not able to scroll to all the screens. This are the issues noticed from 4 th may 2020

Tue, 21/04/2020 - 10:37am — Anonymous (not verified)

Fitbit not Charging

Hi,

My charge 2 does not get charge. I started charging it after it went completely dead. It showed the charge sign but later I was not able to see any display nor it is getting charged.

Thanks

Tue, 31/03/2020 - 7:40am — Binny Chawla (not verified)

Touch of my Fitbit versa lite is not working.

Touch is not working and the device automatically gets switched off. Please help.

Tue, 03/03/2020 - 4:59pm — Anonymous (not verified)

Connection Problem

I have a Fitbit versa 2 the Bluetooth gets disconnected every 10 mins, then again I have to pair it. Sometimes it just doesn't connect and it's irritating to keep connecting the Bluetooth all the time so I have been using it just to see the time.

Tue, 03/03/2020 - 1:37pm — Anonymous (not verified)

Ionic not charging

My Fitbit ionic is not charging. Not sure if charging lead is faulty or the watch is faulty.

Tue, 25/02/2020 - 9:43am — Anonymous (not verified)

Fitbit Blaze battery replacement

Dear Concern,

How and where can I replace the existing battery of my Firbit Blaze watch with new one.

I stay in Gurgaon, if a service center near or in my city exists, i can surely visit.

Regards

Tue, 11/02/2020 - 2:50pm — Anonymous (not verified)

My Fitbit wrist watch not working

My Fitbit wrist watch not working.
It is about one and half year old.

Need your attention.

Sun, 12/01/2020 - 2:25pm — Divya Thakur (not verified)

Fitbit Charge HR Battety

1. Want a new battery for my Fitbit charge HR & charging lead.
2. I am located at Delhi NCR (India). How & from where do I get it.

Thu, 18/02/2021 - 11:05am — Mudassar (not verified)

My fitbit versa is not

My fitbit versa is not working without charging port please help me from where can i replace or repair its battery

Sun, 29/12/2019 - 5:11pm — Puneet Sohal (not verified)

Display problem with my Fitbit charge

The display on my charge 3 tracker has gone blank. It is charged and vibrates in between. But it is not synced anymore with my mobile. Various attempts at restarting (as found out from trouble shooting in your website) have been futile - perhaps because of no display.

Please advise.

Is there a customer service Phone number in India and is there a centre in Delhi NCR where I can get assistance?

Puneet Sohal