Firefly Airlines Customer Care No.

Organization: 
International Numbers: 
+603 7845 4543 (For Contact Support, 8am-7pm)
+65 3158 8279 (Within Singapore)

Emails

  • customer_care [at] fireflyz [dot] com [dot] my (Customer Care)
  • callcentre [at] fireflyz [dot] com [dot] my (Email For Queries)
  • groups [at] fireflyz [dot] com [dot] my (Group Travel)
  • fy_charter [at] fireflyz [dot] com [dot] my (For Charter Enquires)

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Important Links

Malaysia Ticket Offices Address

Sr No. Location Operating Hours Address
1 Subang 0500-2200 HRS (Firefly tickets only) Ground Floor, Departure Hall, Terminal 3, Sultan
Abdul Aziz Shah Airport, 47200 Subang, Selangor
2 Kuala Lumpur 1000-2200 HRS Lot L2.23, Level 2, Nu Sentral Shopping Centre, 201,
Jalan Tun Sambanthan, Brickfields, Kuala Lumpur
3 Penang 0530-2200 HRS Firefly Operations Centre, Mezzanine Floor,
Penang International Airport,
11900 Bayan Lepas, Penang, Malaysia
4 Kota Bharu 0630-2130 HRS Sultan Ismail Petra Airport, 16100 Kota Bharu
5 Kuala Terengganu 0700-2200 HRS (Firefly tickets only) Sultan Mahmud Airport, 21300 Kuala Terengganu
6 Johor Bharu 0700-2230 HRS Ground Floor, Aero Mall, Senai International Airport,
81250, Johor Bahru, Johor Darul Ta'zim, Malaysia
7 Alor Setar 0700-2000 HRS Sultan Abdul Halim Airport, 06550 Alor Setar
8 Langkawi 0830-1730 HRS Langkawi International Airport, 07100 Padang Matsirat, Langkawi

Offices Worldwide Contacts

Sr NO. Country Location Contact Details
1 Thailand Phuket 

City Ticket Office
Floor 3, Room 302 Phuket
International Airport,
Maikhao, Thalang, Phuket
83110 Thailand
Phone: +66 76 351 477
Fax: +66 76 327 312
Email: phuket [at] fireflyz [dot] com [dot] my

2 Indonesia Bandar Aceh

Airport Ticket Office

International Departure Hall
Sultan Iskandar Muda Airport
Email: aceh [at] fireflyz [dot] com [dot] my

3 Singapore Singapore

Firefly Seletar Airport

21, Seletar Aerospace Road 1,
#01-03 , S(797405)
Call Centre: +603 7845 4543
Operating Hours 0800-2000 HRS

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