FHPL TPA Customer Care No. 1800 102 4033

Organization:

Family Health Plan Insurance TPA

Toll free Number(s):

1800 102 4033 (For Customer Support, 24/7)
1800 425 4033 (Alternate Customer Support, 24/7)
1800 103 7519 (For Retail Customers)
1800 102 4273 (For Senior Citizens Support, Mon-Fri, 9am-6pm)

All India Number(s):

040-2355 2899 (Alternate Senior Citizens Support, Mon-Fri, 9am-6pm)
91540 39276 (For WhatsApp Support)

Website:

Official Website

iOS App:

Fhpl Sparrow

Android App:

Fhpl Sparrow

Email

info [at] fhpl [dot] net (For General Query)
seniorcitizensdesk [at] fhpl [dot] net (For Senior Citizens)
anywherecashless [at] fhpl [dot] net (For Cashless Treatment Queries)

Important Links

For Claim

For any query/complaint regarding claim you can contact at the details given below:

Sr.No.	Service	Contact No.	Email
1	For information	18004254033	info [at] fhpl [dot] net
2	For Senior Citizens	040-23552899 (Weekdays, 9am-6pm)	seniorcitizensdesk [at] fhpl [dot] net

You can also fill this Claim Intimation Form .

Cashless Claims

To avail the cashless treatment, the member must first check the list of network hospitals, which are either in FHPL's or in insurer's network.
Produce your FHPL ID card at the Network hospital's Credit billing section, along with a photo id proof like Aadhar card/Voter Id card/ PAN card etc.
The hospital initiates the cashless request with FHPL, which then issues an authorization letter to the hospital as per terms and conditions of your policy.
Cashless authorization is issued by FHPL upon verification of records and compliance of terms and conditions of the insurance policy. Members are required to sign on the final bill before leaving the hospital, so that they are aware of the amount utilized by them against their hospitalization.

Reimbursement Claims

Intimation is mandatory within 24 hours of hospitalization in case of treatment being taken in a non-network hospital. For intimation kindly email at intimation [at] fhpl [dot] net or call the customer support number.
The member is required to submit the following documents in ORIGINAL, depending upon the terms and conditions of their policy, at any of the FHPL offices:
- Filled in Claim Form
- Photocopy of FHPL ID card, Employee ID, Aaadhaar card, PAN card & CKYC documents, if required
- Related Prescriptions
- Final bill with itemized breakup
- Original cash paid receipt
- Discharge Summary
- Investigation Reports
Claim is processed based on its merits and SMS and email alerts are sent to members to keep them updated on their claims status.

Branch Contact Details

Sr.No.	City	Mobile No.	Email	Address (Family Health Plan Insurance TPA Ltd)
1	Jamshedpur	9231001008	barish [dot] kumar [at] fhpl [dot] net	Unit 1 C Fair deal Complex 1^st Floor Opp. Ram Mandir Main Road Bistupur Jamshedpur Jharkhand - 831001
2	Siliguri	9800515072	siliguri [at] fhpl [dot] net	Dowhill Road P.O. - Kurseong Dist. - Darjeeling Siliguri West Bengal - 734203
3	Burdwan	9153020130	burdwan [at] fhpl [dot] net	Paschim Purguna Mauja Purguna Majhergram Monteshwar Burdwan West Bengal - 713422
4	Bhagalpur	9470417211	purnea [at] fhpl [dot] net	New Sephaitala Near Jagdamb School Purnea Bhagalpur Bihar - 854301
5	Dhanbad	9546338283	dhanbad [at] fhpl [dot] net	Bhelatand Colony(Al-1) P.O. - Bhelatand Dist. - Dhanbad Dhanbad - 828103
6	Ranchi	7762003376	ranchi [at] fhpl [dot] net	House No. -15 Mistry Mahalla Near Markazi Masjid Doranda Ranchi Jharkhand - 834002
7	Sambalpur	9853338359	sambalpur [at] fhpl [dot] net	Bishnumandir Pada Nac Building P.O. - Burla Sambalpur Odisha
8	Berhampur	9437216884	berhampur [at] fhpl [dot] net	Powells Street Near Venkateswara Temple Berhampur Odisha - 760002
9	Dibrugarh	9127052818	dibrugarh [at] fhpl [dot] net	Jeypore Town P.O. - Jeypore Dist. Dibrugarh Near Dhapi Tea Estate Assam - 786614
10	Jorhat	8638536482	jorhat [at] fhpl [dot] net	No. 1 Sensowa Gaon Near Jorhat Medical College Hospital Jail Road P.O. - Borbheta P.S. - Jorhat Assam - 785004
11	Shillong	8837389787	biswajit [dot] das [at] fhpl [dot] net	Mawlai Nongkwar Block - 4 Shillong Meghalaya - 793017
12	Silchar	7637929188	biswajit [dot] das [at] fhpl [dot] net	Vivekananda Road Lane -16 Near Matri Mandir Dist. - Cachar Silchar Assam - 788007
13	Gwalior	7354999033	gwalior [dot] sbi [at] fhpl [dot] net	A25 Premnagar Near By Sai Baba Mandir Gwalior Madhya Pradesh - 474002
14	Jabalpur	6267644675	jabalpur [dot] sbi [at] fhpl [dot] net	Main Road Ekta Market Guraiyaghat Tihari Mandla Road Jabalpur Madhya Pradesh - 482021
15	Guntur	9154818160, 9154152245	guntur [dot] sbi [at] fhpl [dot] net	H.No. 2-113 Ananthavaram Village Tangutur Mandal Prakasam Dist. Andhrapradesh - 523275
16	Tirupati	9154152248	tirupati [dot] sbi [at] fhpl [dot] net	8-588 Haraharabavi Street Kothapeta Srikalahasthi Tirupati Andhrapradesh - 517644
17	Kurnool	9154152246	kurnool [dot] sbi [at] fhpl [dot] net	H.No.41/294 Kotha Peta Kurnool Dist. Andhrapradesh - 518004
18	Kakinada	9154152249	kakinada [dot] sbi [at] fhpl [dot] net	1-33 Behind Saibaba Temple Kovvada Kakainda Andhrapradesh - 533006
19	Hubli	9972855516	parvatha [dot] patil [at] fhpl [dot] net	Shop no 69 3^rd Floor Satellite Complex Koppikar Road Hubli - 580 029 Karnataka - 580025
20	Jodhpur	8800599035	vandana [dot] chouhan [at] fhpl [dot] net	H-25 Shastri Nagar Behind Mdm Hospital Jodhpur Rajasthan - 342001
21	Udaipur	9929902981	suresh [dot] nagada [at] fhpl [dot] net	H-No 3 2^nd Floor Ashok Vihar Behind Petrol Pump 100 Feet Road Shobhagpura Udaipur Rajasthan - 313001
For more information

For Complaint

Level 1:

For any query/complaint you can contact at the details given below:
Contact No.: 18001024033, 18004254033, 040-23552911
Email: grievances [at] fhpl [dot] net
Address: Family Health Plan Insurance TPA Ltd,
Srinilaya Cyber Spazio,
Ground Floor,Road # 2, Banjara Hills,Hyderabad - 500034.
You can also fill this Complaint Form .

Level 2:

If your query is still not resolved or you are not satisfied with the response, then you can lodge your complaint online through Insurance Regulatory and Development Authority of India (IRDAI) or visit to Council for Insurance Ombudsman (CIO) Centres .

Registered / Corporate Office

Family Health Plan Insurance TPA Ltd
No: 8-2-269/A/2-1 To 6, Ground Floor,
Srinilaya Cyber Spazio, Road No.2, Banjara Hills,
Hyderabad, Telangana - 500034