Etihad Airways Toll Free No. 1800 123 3901

Toll free Number(s): 
  • 1800 123 3901 (Flight Reservation, General Enquiry)


  • reservationsdel [at] etihad [dot] ae (Reservation related queries)
  • guest [at] etihadguest [dot] com (Etihad Guest Service Centres)

Important Links

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Baggage Service Contact No.

City Phone Number Operating Hours
Ahmedabad 7922850061 9:30-5:30
Banglore 8066783043 24 hours
Calicut 9895762934 5:00-8:00
Chennai 044-2561431/ 044-2561432 9:30-5:30
Delhi 9871337112 0:00-6:00
Hyderabad 040-66605801/ 040-66605803 09:00-10:00
Kolkata 033-25119005 10:00 -10:00
Cochin 0484-2611770 24 hours

List of Offices in India

City Phone No. Call timing
Ahmedabad / Kochi / Mumbai
/ Chennai / Thiruvananthapuram
/ Bangalore / Hyderabad / Kozhikode
/ Cochin / New Delhi
1800 123 3901
(Flight Reservation ,General Enquiry)
Mon to Fri 9 am - 5:30 pm
Closed on Sat, Sun and Public holidays

International Contacts

Regions Telephone Contact Opening Hours (local time)
Argentina +54 115 354 2002 24 Hours Daily
Australia +61 130 053 2215 24 Hours Daily
Austria 0820 309 955 8am to- 7pm Mon to- Sat
Bahrain +973 80081444 24 Hours Daily
Belarus 8820 0073 0018 9am to- 5pm Mon to- Fri
Belgium +32 (0) 22 008 880 8am to- 7pm Mon to- Sat
Bosnia & Herzegovina 0800 82 813 24 Hours (English & Arabic) Daily
Bulgaria 0080 0110 3277 24 Hours (English & Arabic) Daily
Canada +1 866 948 1081 24 Hours Daily
Chile +56 22 393 7029 24 Hours Daily
China +86 400 882 2050 9am to- 5pm Mon to- Fri
Croatia 0080 080 5976 24 Hours (English & Arabic) Daily
Czech Republic +420 23 901 8299 24 Hours (English & Arabic) Daily
Denmark +45 43 314 948 24 Hours (English & Arabic) Daily
Egypt 0800 000 0147 24 Hours Daily
Finland +358 97 252 2268 24 Hours (English & Arabic) Daily
France +33 (0) 15 732 4343 8am to- 7pm Mon to- Sat
Germany +49 (0) 309 599 9805 8am to- 7pm Mon to- Sat
Greece +30 211 198 6206 24 Hours (English & Arabic) Daily
Hong Kong +852 30 713 221 9am to- 5pm Mon to- Fri
Hungary +36 17 789 796 24 Hours (English & Arabic) Daily
Iceland 800 8196 24 Hours (English & Arabic) Daily
India 1800 1233901 24 Hours Daily
Indonesia 0078 03 011 4933 (PT Telkom)
0018 03 852 9238 (Indosat)
24 Hours (English & Arabic) Daily
Ireland +353 (0) 16 569 900 24 Hours Daily
Italy +39 022 333 1300 9am to- 5pm Mon to- Fri
Japan +81 (0) 33 298 4719 9am to- 5pm Mon to- Fri
Jordan 0800 22 803 24 Hours Daily
Kazakhstan 8800 555 6248 12pm to- 8pm Mon to- Fri
Kenya +254 (0) 20 760 2515 24 Hours Daily
Korea +82 (0) 23 483 4888 9am to- 6pm Mon to- Fri
Kuwait +965 22 280 566 24 Hours Daily
Lebanon +961 1975000 24 Hours Daily
Macedonia 0800 96 373 24 Hours (English & Arabic) Daily
Malaysia +60 37 724 4340 24 Hours Daily
Maldives +91 80 3715 2312 24 Hours Daily
Montenegro 800 190 966 24 Hours (English & Arabic) Daily
Nepal +91 80 3715 2312 24 Hours Daily
Netherlands +31 (0) 20 203 5444 24 Hours Daily
Nigeria +234 708 060 1835 24 Hours Daily
Norway +47 24 055 100 24 Hours (English & Arabic) Daily
Oman 800 76423 24 Hours Daily
Pakistan +92 800-90-044-385 9:30am to- 6pm Mon to- Sat
Philippines +63 (0) 27 926 044 8am to- 4:30pm Mon to- Fri
Poland +48 22 306 0964 24 Hours (English & Arabic) Daily
Portugal +35 170 720 1585 24 Hours (English & Arabic) Daily
Qatar 800 5501 24 Hours Daily
Romania 800 400 105 24 Hours (English & Arabic) Daily
Russia +7 499 272 3786 9am to- 5pm Mon to- Fri
Saudi Arabia 800 844 7893 (STC)
800 850 0026 (Non STC)
24 Hours Daily
Serbia 0800 190 561 8am to- 7pm Mon to- Sat
Seychelles +91 80 3715 2312 24 Hours Daily
Singapore +65 68 185 555 24 Hours Daily
Slovak Republic +421 26 862 2499 24 Hours (English & Arabic) Daily
Slovenia +386 18 888 617 24 Hours (English & Arabic) Daily
South Africa 0860 123 150 24 Hours Daily
Spain +34 91 050 7223 9am to- 5pm Mon to- Fri
Sri Lanka +91 80 3715 2312 24 Hours Daily
Sweden +46 85 198 9554 24 Hours (English & Arabic) Daily
Switzerland +41 (0) 84 400 2211 8am to- 7pm Mon to- Sat
Thailand +66 (0) 27 873 377 24 Hours Daily
Turkey +90 850 282 5001 24 Hours (English & Arabic) Daily
UAE 600 555666
when calling from within UAE
+971 600 555 666
when calling from outside UAE
24 Hours (English & Arabic) Daily
UK +44 (0) 345 608 1225 24 Hours Daily
USA +1 (0) 877 690 0767 24 Hours Daily
Vietnam 12280399 (Viettel)
12032429 (Vinaphone and VNPT)
121020003 (Mobifone) Toll free numbers
Dial from a local number without 0 or country code 0084
24 Hours Daily

Social Sites




Online Check -in

Myself & my wife are supposed to travel to Abu Dhabi on 27th early morning flight at 1.25 AM. We gor e mails for online check in. I put the booking reference and last name and is able to access online check -in. For my wife -I am not able to do online check-in, it's coming that "sorry we are not able to check you in at the moment , contact our contact center".
The reservation and all confirmed.
What's the problem and what's the solution to check her in online.
Please reply ASAP

covid 19 travel test for uk

Hi I am travelling to London(Heathrow) from Hyderabad (India)on 6th September 2021 via flights (EY277 & EY17) with my kids aged 3, 6 & 8 years respectively.
Could you please confirm if pre-departure COVID-19 test to be taken in the 3 days before travel is required or not ?

Kind Regards
R Syed

General enquiry

I would like to know if Eithihad flights from USA are landing in Kolkata, India?

Missing one bag

One bag missing and try to contact to Hyderabad ethihad office they are not answered.

Flight service - Reg.


Kindly let me know whether the Etihad flight services been resumed to Germany from Chennai, India. If so, please intimate the flight details to my mail.


Thyagarajan Ananthanarayanan.

Query on travel dates in accordance with visa date

I would like to know if I can start my trip from the departure country on previous day of my visa commencement date such that i reach my destination place exactly on the date my visa is valid from? Please reply as otherwise I would have to cancel my already booked tickets. For Eg: if my visa is valid from 11th of January, can i travel from my departure country on 10th of January as I would reach my destination only on 11th?

Enquiry regarding baggage allowance

I would like get information about baggage allowance for the first time student traveler.
I'm travelling from Bangalore to Frankfurt.Please let me know if any additional baggage is allowed for student.
I see only one baggage of 30 kg is allowed for check in while booking the ticket.

Change of baggage allowance

I've booked my flight from Mumbai to Buffalo and am getting a baggage allowance of 2*23 kgs. Can my booking be changed to student status and my baggage allowance be changed to 3*23kgs?

Enquiry regarding baggage allowance

Hello i have book my ticket from mumbai to canada and my travelling purpose is study. In my ticket baggage mentioned as 3pc so i want to know that should i allow to take 3 bags of 23 kg each or it's a 3 bag with 1 hand bag???

carrying fruits in Check-in baggage

I will be travelling from Mumbai to London via Abu Dhabi. Can I carry 2-3 apple / pomogrante in check-in baggage. Or I should carry inmy Caboin luggage?

wheel chair assistance


My mother and son will be travelling from Bangalore to Abu Dabhi and Abu Dabhi to Barcelona. can I opt for wheel chari assistance for complete travel. what should be the instructions, I need to provide to the agent while booking the tickets.

Flight Booking Issues

Firstly, your number listed above for Mumbai does not work.
Secondly the Global Contact Numbers provide only automated options and do not connect to an agent,
I need urgent assistance as I was just advised that my flight from Pune to Delhi has been cancelled and that I need to make alternative arrangements. I have a connecting flight from Delhi To Abu Dabi and then to Toronto.

adress reuired

i am in delhi now near narain manjil building . security tells about your office has been transfered from here i request you , please give new office adress naer by me because i want to change my brothers ticket date change , and provide phone no..also.Thanks

query on luggage

I am Vishal booked my flight to Canada through Ethihad my query is as I am travelling through student visa so I am I eligible to carry extra 23 kg bag .

Request to increase the baggage capacity for student travelling

Hello ,
I’m a student from Banglore travelling to Milan . I booked a ticke and the booking ref: HUKWNJ, . I request you to make it a student travelling abroad and give extra allowance for my baggage. Could you please guide me with that.


I am holding GREEN CARD issued by USA, and PASSPORT issued by INDIA.
I have to change FLIGHTS and AIRPORTS at ABU DHABI enroute.
Do I require TRANSIT VISA for changing AIRPORTS and FLIGHTS at ABU DHABI ?
How can I get the TRANSIT VISA, if it is required ?
Can I get the TRANSIT VISA at the ABU DHABI Airport on landing ?
The Transit time is only 1 hour and 30 minutes for changing airports/flights at ABU DHABI.
Can I apply and get the TRANSIT VISA in CHENNAI ?
Your CHENNAI office address for applying for TRANSIT VISA ?

pl. clarify these details at the earliest.


c s krishnamurthy

Do i require Ok to board

I have booked etihad airways return ticket online from Delhi to Dubai on visit visa , do i need ok to board for etihad ?

Ok to Board

Dear Sir,
We are 3 of us and one of the passports is marked emmigration check required.
What do we need to do.
Is ok to board required for our flight.

Reschedule Charges

Airline PNR is WJOVPI , I want to reschedule it. Kindly help me please. I want to change the date 02/12/2018 and 05/01/2019. But my booking date is 12/12/2018 and 15/01/2019 (Abu Dhabi to Kolkata CCU).

Can I reschedule it?

Hand baggage

Normaly I travel from uae to Bangalore or to Calicut.
now I am travelling from Abu Dhabi to Kozhikode on 27th through ETIHAD.
Kindly tell us the hand baggage that we can carry is 7 kg. ( Is this can go up 10kg ? ).
addition to this can we carry another small bag of laptop or eatable items weighing up to 5kg.
kindly clarify.

Luggage limits and number of pieces, excluding hand baggage.

I will travel from Kolkata to Frankfurt on 18.9.18 and I purchased my ticket on 13.9.18. I was told by the travel agent that, I can carry 2 luggages with maximum limit of 30 kgs. Can you please confirm it from your end also ?


I have book two tickets from Akbar travels Baroda.we travelled from Ahmedabad to Bombay on 17th of August but we can not fly from Bombay to abudhabi and from abudhabi to Chicago under some circumstances so what about our refund.

check if booking paid and registered

I booked a flight on-line a half hour ago but am not sure i finished the process properly. i did fill in debit card details. flights are EY 8957 Jet Air Chennai - Bangalore (on 20/08/180 , EY237 Banglore to Abu Dhabi (on 20/08/18) and EY57 Abu Dhabi - Brussels (on 21/08/18) and return is on 10/10/18.

Enquiry about my flight details

Hello sir or Mam ,

My name is Mandeep singh ( Delhi ) . I booked my flight with Etihad Airways from Delhi to Winnipeg ( Canada ) . And flight timming will be departure at 17:40 and Date - 20th August 2018 . My flight EY8720 . I just want to ask some questions which are very important please reply me back with satisfied Answer ~

1, How many time I will check in from Delhi to Winnipeg ?

2, I will again do my check in ( Luggage) in Abu Dhabi and Toronto? or in only Toronto .

3, what types of items to carry with me ?

Please reply me back because I want to pack my luggage also and so many time I call on your customer no. But one pick my call .

Please call me on that no. If u seen my email and reply me back plz ( xxxxxxxxxxxxxx)

Regards ,

Chennai service team Contact No

Finally we tried Your service in chennai airport, Service team was not available.

Could you please send your chennai contact no?

Correct your office address in Webiste

There is no office in below address as you mention in your website
Chennai city centre, Regus Business centre, Level 6, No. 10/11, R.K, Salai , Mylapore, Post Code 600 004 India.

And another address mentioned in one more website also not available.

Killi Block, ITC Grand Chola, 63 Mount Road, Guindy, Post code 600 032, Chennai, India, Chennai, India

chennai Etihad office address

Could you please send your Chennai office address urgently.
I need to change my Travel date.

Not refund my ticket

Me says his ticket agent he refund my ticket beause this airways officer not take on flight on 23/04/2018 beause my visa is not valid but me use other airways 3/05/2018 nd me reach his place so i requset to please refund my ticket

Proof of travel Certificate

Hello Sir/Ma'm,

I am Rakesh Das. I travelled from NY to Hyderabad on 13th Feb 2018 (booking reference FPWWXL) via Abu Dhabi. My employer needs the original boarding pass to reimburse my airfare. Unfortunately I have lost the boarding pass.

Could you please issue a travel certificate as proof that I flew via Etihad airways.

Thank you,
Rakesh Das

Baggage allowance

What is the baggage allowance in kg per piece for the flight from Ahmedabad to Frankfurt for 3 pieces of luggage?