Edelweiss Tokio Life Insurance Toll Free No. 1800 2121 212

Toll free Number(s): 
  • 1800 2121 212 (8am to 11pm)
  • 155255 (IRDA Complaint )
All India Number(s): 
  • 022 6611 6040 (Missed call no. for product query)
  • 022 6117 7870 (Media)

Email

  • care [at] edelweisstokio [dot] in
  • complaints [at] edelweisstokio [dot] in

Important links

Customer services

Grievance Redressal

Step : 1

Call toll free No. : 1800 2121 212

Email : complaints [at] edelweisstokio [dot] in / care [at] edelweisstokio [dot] in

Write to at : Customer Care,
Edelweiss Tokio Life Insurance Company Limited,
6th Floor, Tower 3, Wing ‘B’, Kohinoor City Mall,
Kohinoor City, Kirol Road, Kurla (W),
Mumbai – 400070.

Step : 2

If you do not receive any resolution to your complaint within a period of 2 weeks
or if the response is not as per your expectations, you can contact
Grievance Redressal Officer- Mr. Shaikh A Gani.
Contact : 022-7101 3322 (Between 10 am to 6 pm - Mon to Fri, except public holidays).
Email : GRO [at] edelweisstokio [dot] in
Write to : Grievance Redressal Officer,
Edelweiss Tokio Life Insurance Company Limited,
6th Floor, Tower 3, Wing ‘B’, Kohinoor City Mall,
Kohinoor City, Kirol Road, Kurla (W),
Mumbai – 400070.

Step : 3

If You are not satisfied with the response or do not receive a response from us within 14 days,
you may approach the Grievance Cell of the Insurance Regulatory and Development Authority
of India (‘IRDAI’) on the following contact details

IRDAI Grievance Call Centre (IGCC) TOLL FREE NO: 155255

Email ID: complaints [at] irda [dot] gov [dot] in

Address for communication for complaints by fax/paper:

Consumer Affairs Department Insurance Regulatory and Development Authority of India
Sy. No. 115/1, Financial District Nanakramguda,
Gachibowli Hyderabad - 500032
Fax No: 040-66789768 

Corporate office address

4th Floor, Tower 3, Wing ‘B’,
Kohinoor City,
Kirol Road, Kurla (W),
Mumbai – 400070

Media contact

Name : Amruta Joshi
Email : amruta [dot] joshi [at] edelweisstokio [dot] in
Tel. No. : 022-6117 7870

Registered office

6th Floor, Tower 3, Wing ‘B’,
Kohinoor City, Kirol Road, Kurla (W),
Mumbai 400070

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Comments

Stop payment of my ECS From My Bank Account

Dear Sir/Madam,
This is Umesh Manohar Kadam and my policy Number is 003612015E. As i have already surrendered My Insurance policy to your insurance company at Borivali Branch Mumbai, i have a request please do not receive any cash from my bank account as i have already surrendered & tomorrow is my due date, so please i request u to send a standing instructions to my bank to stop payment from there side as edelewiese tokio has already received my policy documents and no more payment us receiving by your side. Please do not send any request to my bank for make u any payment of ecs. I hope u'll accept my request on high priority basis.

Thanking You.
Umesh Manohar Kadam

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