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Eastern Railway Mobile SMS Service Information
Updated on Thursday, 29 January 2026 - 10:50am
Company Name:
Eastern Railway Toll free Number(s):
- 139 (For Inquiry, Assistance & Grievances)
- 138 (Passenger Helpline)
- 182 (Helpline for Women in Railways)
Website:
Official Website Helpline Numbers
| Sr No. | Service | Contact No | Information |
|---|---|---|---|
| 1 | Toll Security Helpline Number | 182, 1800111322 | Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises. |
| 2 | Toll Free Customer helpline number | 138 | The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc. |
| 3 | Toll Free telephone No. | 1800111139, 1800111321 | For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways. The facility is available 24x7 on these numbers. |
| 4 | Railway Enquiry Customer Care Number (Chargeable) | 139 | For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS. |
Important SMS Service Keyword
| Sr No. | Service | SMS format | SMS to be sent to |
|---|---|---|---|
| 1 | PNR Enquiry | SMS "PNR <10-digit PNR number>" Example : IRPNR 1234567890 |
139 |
| 2 | For Reserved Ticket Berth Status Enquiry | IRPNR <10 digit PNR No.> Example : AD 12859 022 |
139 |
| 3 | For Train Arrival/Departure Enquiry | AD <Train Number> <Station STD Code> Example : SEAT 12561 010712 0542 0571 SL G |
139 |
| 4 | For Accommodation Availability | SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example : FARE 12561 010712 0542 0571 SL G |
139 |
| 5 | For Fare Enquiry | FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> | 139 |
| 6 | For Train Time Table | TIME <Train Number> Example : TIME 12301 |
139 |
| 7 | For Train Number/Train Name | TIME <Train Number> or TN <Train Number> Example : TN 12301 |
139 |
| 8 | To Spot/Locate Train | Example: SPOT <Train Number> or LOCATE <Train Number>
Example: SPOT 12561 or LOCATE 12561 |
139 |
| 9 | For all the above | HELP or RAIL | 139 |
| 10 | For asking meal service | MEAL <10 digit PNR No.> | 139 |
| 11 | For Tracking Your Freight Consignment | FNR <11 Digit FNR> | 8860622020 |
| 12 | For cleaning of coaches during run of train itself under On Board Housekeeping Service (OBHS) | CLEAN <10-digit PNR number> | 58888 |
| 13 | For Lodging Complaints | Standard decent Message | 9717630982 |
| 14 | For Security of travelling passengers specially lady travellers | Standard decent Message | 182, 1800111322 (Voice) |
| 15 | For medical emergency, food/catering etc. & Suggestions | Standard decent Message | 138 (Voice & SMS) |
Security App for Passengers
- R Mitra
- This App Ensure security of the people especially for the women who travel
on the suburban network of Eastern Railway
- This App Ensure security of the people especially for the women who travel
- For Simple Mobile User
- If a person does not have a smart phone then he can simply
SMS "ERAILHELP <a custom message>" and send it to 56161 for quick assistance.
- If a person does not have a smart phone then he can simply
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