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Eastern Railway Mobile SMS Service Information
Updated on Monday, 20 December 2021 - 5:02pm
Company Name:
Eastern Railway Toll free Number(s):
- 139 (For Inquiry, Assistance & Grievances)
- 138 (Passenger Helpline)
- 182 (Helpline for Women in Railways)
Website:
Official Website Important SMS Service Keyword
| Purpose of SMS | SMS format | SMS to be sent to |
|---|---|---|
| For Reserved Ticket Berth Status Enquiry |
IRPNR <10 digit PNR No.> Example : IRPNR1234567890 |
139 |
| For Train Arrival Departure Enquiry |
AD <Train Number> <Station STD Code> Example: AD 12859 022 |
139 |
| For Accommodation Availability |
SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example: SEAT 12561 010712 0542 0571 SL G |
139 |
| For Fare Enquiry | FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota> Example: FARE 12561 010712 0542 0571 SL G |
139 |
| For Train Time Table | TIME <Train Number> Example: TIME 12301 |
139 |
| For Train Number/ Train Name |
TIME <Train Number> or TN <Train Number> Example: TN 12301 |
139 |
| To Spot/Locate Train | Example: SPOT <Train Number> or LOCATE <Train Number> Example: SPOT 12561 or LOCATE 12561 |
139 |
| For all the above | HELP or RAIL | 139 |
| For Tracking Your Freight Consignment |
FNR <11 Digit FNR> | 8860622020 |
| For cleaning of coaches during run of train itself under On Board Housekeeping Service (OBHS)$ |
CLEAN <10-digit PNR number> | 58888 |
| For Lodging Complaints | Standard decent Message | 9717630982 |
| For Security of travelling passengers specially lady travellers | Standard decent Message | 182 1800-111-322 (Voice) |
| For medical emergency, food/catering etc. & Suggestions | Standard decent Message | 138 (Voice & SMS) |
Important apps for pessenger to ensure their Security
- R Mitra
- This App Ensure security of the people especially for the women who travel
on the suburban network of Eastern Railway
- This App Ensure security of the people especially for the women who travel
- For Simple Mobile User
- If a person does not have a smart phone then he can simply Type ERAILHELP
<a custom message> and Send It To 56161 for quick assistance.
- If a person does not have a smart phone then he can simply Type ERAILHELP
Helpline Numbers
- 1800111322 and 182
- Provide speedy assistance to passengers in the event of thefts, harassment,
pick pocketing or other criminal incidents on rail premises.
- Provide speedy assistance to passengers in the event of thefts, harassment,
- 138
- The helpline will address complaints relating to cleanliness, food and
catering, coach maintenance, medical emergency, linen etc.
- The helpline will address complaints relating to cleanliness, food and
- 1800111139 & 1800111321
- For suggestions/grievances relating to catering services
(Overcharging, Food Price, Less Quality etc.) on Indian Railways.
The facility is available 24*7 on these numbers.
- For suggestions/grievances relating to catering services
- 139 Chargable
- For PNR enquiry, Accommodation availability, Fare enquiry, Current train running
position, IRCTC relevant information including information through SMS.
- For PNR enquiry, Accommodation availability, Fare enquiry, Current train running
- @RailMinIndia (You can also tweet directly to minister of railways for any kind of journey related queries)
- @EasternRailway
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