Email

• support [at] easebuzz [dot] in (For Customer Care)

Important Link

• Contact Form

Refund And Cancellation

• For any query related to refund and cancellation, you can contact the customer support team.
• Cancellation request can be made before the cancellation date mentioned on every product or within 4 business days.
• Refund will be processed within 48 hours.
• For more information please read .

For Complaint

• For any query/complaint, you can contact at 7030941022 or mail at grievances [at] easebuzz [dot] in .
• You can also lodge your complaint through detail escalation matrix given below:
  

  Sr.No.	Department	Name/Designation	Contact No.	Email
  Level 1
  1	General Support / Merchant Support	-	Grievance: 7030941038, Whatsapp: 8275303542	support [at] easebuzz [dot] in
  2	Chargeback	-	-	chargeback [at] easebuzz [dot] in
  3	Fraud	-	-	fraud [dot] alert [at] easebuzz [dot] in
  Level-II
  4	General Support	Ragini Jagtap	18008918297	ragini [dot] jagtap [at] easebuzz [dot] in
  5	Chargeback	Manoj Thakur	18008918297	chargeback [at] easebuzz [dot] in , manoj [dot] thakur [at] easebuzz [dot] in
  6	Fraud	Mohini Jadhav	18008918297	mohini [dot] jadhav [at] easebuzz [dot] in
  7	Risk/Underwritting / Documentation compliance	Risk Intelligence & Control team	18008918297	ric [at] easebuzz [dot] in
  8	Onboarding	Kishor Salve	18008918297	salve [at] easebuzz [dot] in
  9	Sales	Sales Team	18008918297	sales [at] easebuzz [dot] in
  10	Technical queries	Rizwankha Azharkha	18008918297	rizwankha [dot] pathan [at] easebuzz [dot] in
  11	Settlement & Finance Issues	Joydeep Biswas	18008918297	joydeep [dot] biswas [at] easebuzz [dot] in
  12	Merchant Support	Ragini Jagtap	18008918297	ragini [dot] jagtap [at] easebuzz [dot] in
  Level-III
  13	General Support / Merchant Support	Azim Landge	18008918297	azim [dot] landge [at] easebuzz [dot] in
  14	Chargeback / Fraud	Dhammanand Nagrale	18008918297	anand [at] easebuzz [dot] in
  15	Risk/Underwritting / Documentation compliance	Ajay Kumar Swami	18008918297	ajaykumar [dot] swami [at] easebuzz [dot] in
  16	Onboarding	Aparajita Banik	18008918297	aparajita [dot] banik [at] easebuzz [dot] in
  17	Sales	Mayur Amrutphale	18008918297	mayur [dot] amrutphale [at] easebuzz [dot] in
  18	Technical queries / Settlement & Finance Issues	Jitendra Kushvaha	18008918297	jitendra [dot] kushvaha [at] easebuzz [dot] in
  For more information please read .

• You can also lodge your complaint through RBI Complaint Management System (CMS) .

Internal Complaint Committee Contact Details

Offices Address

Headquarter

Easebuzz Private Limited,
The Social Street (Opposite - Hotel Vivanta)
B - Wing, 2^nd Floor, Hinjewadi - Wakad Road
Pin - 411057
Timing: Mon-Sat, 9am-9pm

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