Emails

• support [at] easebuzz [dot] in (Customer Support)
• hr [at] easebuzz [dot] in (For Careers)

Install App

Important Links

• Contact/ Schedule a Demo Form
• Frequently Asked Questions
  • Contact Form
  • Helpdesk
  • Troubleshooting
  • Knowledge Base

Cancellations, Returns & Refunds

• Cancellation tenure is mentioned on the product or it is probably before 4 business days.
• Once the order is approved for the return, Refund will be processed within 48 hours & will take 3 to 4 days to reflect in the bank account statement.
• For more information please read

Grievance Redressal System

Grievances Handling

• 1800 891 8297
• Email: grievances [at] easebuzz [dot] in
• Chat Bot 24/7
• Helpdesk is facilitated to act within 24 hours on resolution with action that could be majorly related to the following
  

  Customer grievances	Resolution
  Enquiry about failed or duplicate transaction	Transaction details and confirmation on status of transaction is given to the customer. Merchant is also informed about the grievance which is being handled.
  Refund related query	Information on ARN number with refund date is informed to the customer
  Refund has been conducted but amount still not reflecting in customer's bank account	Refund status is confirmed with the concerned bank and status is shared with the customer
  Services have not been received by merchant	The status of payment is verified as successful and then the customer is informed about the merchant so that he can contact him. Merchant is also informed about the unsatisfied customer
  Receipt has not been generated or received	Transaction status is checked and the customer gets another copy of receipt from the system. Merchant is also informed about the same so that the receipt could be regenerated.

Escalation Matrix

• Customer Escalation Matrix at different levels (1800 891 8297 contact complaint no. same for all & Emails are provided according to the department.)
  

  S No.	Department	Level 1	Level 2 (Email)	Level 3 (Email)
  1	General Support	8275303542 Support [at] easebuzz [dot] in	surendra [dot] shinde [at] easebuzz [dot] in	azim [dot] landge [at] easebuzz [dot] in
  2	Chargeback		chargeback [at] easebuzz [dot] in surendra [dot] shinde [at] easebuzz [dot] in	satyapal [dot] salve [at] easebuzz [dot] in
  3	Fraud		fraud [dot] alert [at] easebuzz [dot] in mohini [dot] jadhav [at] easebuzz [dot] in	anand [at] easebuzz [dot] in
  4	Risk/Underwritting		ric [at] easebuzz [dot] in	ajay [dot] swami [at] easebuzz [dot] in
  5	Onbording		punam [dot] gite [at] easebuzz [dot] in	anand [at] easebuzz [dot] in
  6	Sales		sales [at] easebuzz [dot] in	mayur [dot] amrutphale [at] easebuzz [dot] in
  7	Documentation compliance		ric [at] easebuzz [dot] in	ajay [dot] swami [at] easebuzz [dot] in
  8	Technical queries		punam [dot] gite [at] easebuzz [dot] in	rizwankha [dot] pathan [at] easebuzz [dot] in
  9	Settlement & Finance Issues		joydeep [dot] biswas [at] easebuzz [dot] in	jitendra [dot] kushvaha [at] easebuzz [dot] in
  10	Merchant Support		surendra [dot] shinde [at] easebuzz [dot] in	azim [dot] landge [at] easebuzz [dot] in

For more information please read

Regional Offices

Headquarters

Easebuzz Private Limited,
The Social Street (Opposite - Hotel Vivanta)
B - Wing,2nd Floor, Hinjewadi - Wakad Road,
Pune 411057, Maharashtra.
(Monday-Saturday, 9am - 9pm)

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