Emails

• hello [at] durian [dot] in (Customer Support)
• customersupport [at] durian [dot] in (General Query)
• recruit [at] durian [dot] in (Career)

Important Link

• Contact Form

Store Locator

(1800 223 242) This no. same for all locations.

Shipping & Delivery

• Customer would like to purchase a Durian Product you can contact
  the team will work on suitable solution and communicate the same
  to you within 1 - 3 working days.
• While placing an order please input your pincode to see the
  estimated delivery time.
• In case you are opting for Bajaj Finance EMI options date of
  delivery will be calculated 21 days from the date of Delivery
  Order (DO) released by Bajaj Finance.
• Please do get in touch with on 1800 22 3242 in case you
  have any other queries.
• For more nformation please read.

Return & Cancellation

• Order booked once, cannot be cancelled, unless cancelled within, One
  (1) hour of receipt of an order.
•  No cancellations beyond the stipulated period of One hour shall be
  allowed. No amount shall be refunded. 
• After your ticket ID is being created it will go in evaluation process this
  process will take 7 working days.
• Submit the Video/Images and Invoice Details on customersupport [at] durian [dot] in
   or call on 1800223242 after which internal support team will create a ticket
  and provide the Ticket ID to you from where you will able to track the
  status of your return.
• In an unlikely event that any product ordered is not received in good
  condition and is damaged beyond repair.
• In case the item delivered to you is different from the original item
  ordered( wrong SKU).
• For more information please read.

Head Office

401,The Summit,
Hanuman Road, W.E Highway,
Vile Parle(E), Mumbai - 400 057

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