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Dot And Key Customer Care No. 84477 04734

Updated on Wednesday, 9 October 2024 - 2:23pm
Organization: 
All India Number(s): 
  • 84477 04734 (For Customer Support, 10am-6:30pm, Mon-Sat)
  • 96749 90212 (For WhatsApp Support)
Website: 
Official Website

IVRS Menu: 84477 04734

  • Press 1 - For shipment related queries
  • Press 2 - For order related queries
  • Press 3 - For product related queries
  • Press 4: For other queries

Email

  • care [at] dotandkey [dot] com (For General Query)

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Important Links

Buy Online

Refund and Cancellation

  • If you have any query/complaint related to cancellation or refund, then you can contact at 8447704734 and email at care [at] dotandkey [dot] com.
  • The refund will be processed within 7 days after the cancellation request has been acknowledged. Orders once shipped cannot be cancelled.
  • If you return your order, you need to inform within 48 hours of receipt.
  • If you made an online payment, you will get the refund within 7 days and if Cash on Delivery, you will get the refund within 14 days.
  • For more information please read.

Grievance Redressal

  • If you have any query/complaint you can contact to the officer details are mention below:-
    Name: Nidhi Poddar
    Address: 2/7 Sarat Bose Road, Vasundhara Building, 3rd Floor, Kolkata-700020, west bengal
    Emal ID: nidhi [dot] poddar [at] dotandkey [dot] com
    Contact no. : 8447704734

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Comments

Mon, 28/04/2025 - 2:44pm — Anonymous (not verified)

I didn't receive my product

I didn't receive my product and no notification about my order status and also I can't track my order I have paid the amount online and now my money is on stake. This was my first time order and this type of service I am facing
My order id is 3115542
I want my product or my money back as soon as possible otherwise I will take action on this purpose

Fri, 07/06/2024 - 3:28pm — Anonymous (not verified)

Its been one week and more i

Its been one week and more i didn't got my order yet

My order id 1445726

Fri, 07/06/2024 - 2:13pm — Neha kundal (not verified)

Product related queries

I couldn’t receive my all product i have order 4 products sunscreen ,moisturiser,serum,fashwash but i only received sunscreen and free gift where my all other products

Tue, 28/05/2024 - 7:27pm — ayush (not verified)

I want to cancel my order

By mistakely i have ordered wrong product so i want to cancel my order as soon as possible

As soon as you guys will cancel my order i will order the product which i was supposed to buy

Again by mistakely i have ordered wrong product
Actually i was going to buy serums but i have ordered sunscreen so please cancel my order as soon as possible..

Sat, 01/06/2024 - 1:49pm — rashika (not verified)

wrong product

i want to change my parcel because i order buy one get one free combo and i get another product please change my order

Fri, 19/12/2025 - 1:05pm — Swarangi (not verified)

Wrong product recieved there

Wrong product recieved there is no by one get one product bhaiii kya product bheja hai aur 600 rupes me bogus product diya hai