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Dot & Key Customer Care No. 080-4413 2967

Updated on Thursday, 16 July 2026 - 11:25am
Organization: 
All India Number(s): 
  • 080-4413 2967 (For Customer Support, Mon-Fri, 10am-6:30pm, Sat, 10am-5pm)
  • 90736 15821 (For WhatsApp Support)
Website: 
Official Website
iOS App: 
Dot & Key Skincare Shopping
Android App: 
Dot & Key Skincare Shopping

Email

  • care [at] dotandkey [dot] com (For Customer Care)

Important Links

To Buy Online

Return/Refund And Cancellation

  • For any query/complaint, you can contact to the customer support team .
  • You can cancel your order anytime before it is shipped .
  • You can make a return/exchange request within 48 hours from the date of delivery .
  • Refund will be processed withint within 7 days for online payments, or 14 days for (COD) once approved .
  • For more information please read .

For Complaint

  • For any query/complaint, you can contact through the details given below:-
    Contact No. : 033-40100916
    Emal : support [dot] escalation [at] dotandkey [dot] com
    Address: 15 Park Street, Apeejay House,
    7th Floor, Block C,
    Kolkata - 700016

Social Sites

Comments

Thu, 28/05/2026 - 1:58pm — Anonymous (not verified)

Didn’t receive my order despite communication

I didn’t received my order yet
Since 21 May its in transit
Despite communicating Dot and Key via phone calls , emails . Still no updates yet
Delivery timeline postpone by 1 day tomorrow everyday
Since repeatedly repeating mail templates rigorously
Need to take step forward and will complaint towards team
It was my first order through Dot and Key and my order was prepaid

Mon, 28/04/2025 - 2:44pm — Anonymous (not verified)

I didn't receive my product

I didn't receive my product and no notification about my order status and also I can't track my order I have paid the amount online and now my money is on stake. This was my first time order and this type of service I am facing
My order id is 3115542
I want my product or my money back as soon as possible otherwise I will take action on this purpose

Tue, 21/04/2026 - 6:02pm — Anonymous (not verified)

I didn’t receive my product

I didn't receive my product and no notification about my order status and also I can't track my order I have paid the amount online and now my money is on stake. This was my first time order and this type of service I am facing
Even I can’t see my order number
I want my product or my money back as soon as possible otherwise I will take action on this purpose

Fri, 07/06/2024 - 3:28pm — Anonymous (not verified)

Its been one week and more i

Its been one week and more i didn't got my order yet

My order id 1445726

Sun, 28/12/2025 - 1:27pm — Harshda Shirsath (not verified)

Its been 2 week and more I didn't got my order yet

Its been 2 week and more I didn't got my order I also call the help line number but they're not respond well

Fri, 07/06/2024 - 2:13pm — Neha kundal (not verified)

Product related queries

I couldn’t receive my all product i have order 4 products sunscreen ,moisturiser,serum,fashwash but i only received sunscreen and free gift where my all other products

Tue, 28/05/2024 - 7:27pm — ayush (not verified)

I want to cancel my order

By mistakely i have ordered wrong product so i want to cancel my order as soon as possible

As soon as you guys will cancel my order i will order the product which i was supposed to buy

Again by mistakely i have ordered wrong product
Actually i was going to buy serums but i have ordered sunscreen so please cancel my order as soon as possible..

Sat, 01/06/2024 - 1:49pm — rashika (not verified)

wrong product

i want to change my parcel because i order buy one get one free combo and i get another product please change my order

Fri, 19/12/2025 - 1:05pm — Swarangi (not verified)

Wrong product recieved there

Wrong product recieved there is no by one get one product bhaiii kya product bheja hai aur 600 rupes me bogus product diya hai