Dominos Customer Care No. 1800 208 1234

Organization: 
Toll free Number(s): 
  • 1800 208 1234 (Customer Support)

Email

  • guestcaredominos [at] jublfood [dot] com (feedback or queries)
  • G-Dominos_GV [at] jublfood [dot] com (In case of complaints queries)
  • dominos [dot] franchise [at] jublfood [dot] com (For Frachise)
  • corporate [dot] sales [at] jublfood [dot] com

Install App

Important Links

SMS Service

  • SMS DOM BAL 10-digit card number to 56767

Activate a physical gift card

  •  SMS DOM ACT 10-digit card number 6-digit card pin to 56767

Refund

  • You will receive a refund back in your account within 7-10 working days

Domino's Contact Address

Domino''s Pizza India,
Tower-D, Plot No. 5,
5th Floor, Logix Techno Park,
Sector 127, Noida - 201304, U.P.

Social Sites


Comments

RATS ARE ROAMING IN DOMINOS

I have visiting dominos outlet once in week. I m went to dominos for one parcel on evening time. I m shock to see that one rat is roaming in counter and customer where they sit and eat there pizza and food. I m relly afried such a good brand of food in pizza but didnt talk care of cleaness. Please look in this matter. The place is Surat gujarat and dominos outlet is at bhatter area. An this area is very pose area. Many good and high profile are residing this place. Please look in this matter of cleaness and do the area nite and clean.

waiting for postive reply

Poor/ unformal attitude of your executive with customer

Dear team,

Thia is to bring your kind notice that we have ordered a pizza from Dominos B1 janaknpuri with bill no.DPI65795/12-13/86184 at 3:18pm. We have ordered a non veg pizza but i dont know why your employee has given me a veg pizza and when i aksed your employee to send your executive to replace a wrong pizza than she replied that " hamare yahan koi udd ke nahi aata" which is not a helath conversation between customer and a employee.

This is not the first time your employee named Pooja Mishra has misbhaved. Earlier we have ordered a cheese burst pizza in which we found hair and your store manager came and identify the same. I appriciate for the cocnern which was resolved by your manager but this time again the same employee misbhaved with us and your new manager Hemant kumar arya is unable to satisfiy us and unable to resolve our concern.

I have a strong belive that you people have staff which treat customer as he is in his own place but such type of employees pooja mishra will spoil Dominos image and lead to customer dissatisfaction.

Hope you will see and take necessary and strict action for the employee who has misbhave with us to retain our faith and image on your brand.

Order never got delivered and no refund

I had placed an order with Dominos Trivandrum,Sasthamangalam. The order was placed on 15th of september 2012. It has been 20days i have been following up with them through mails and calls such horrible support. They have not refunded the money nor an apology. The order was never delivered till date. No reply for my mails these days what i have been sending to dominospizzaindia [at] gmail [dot] com. I dont know is there is any other mail id where i can send to escalate the issue to some one senior.

Immaterialised dominos online order

I placed an order with Dominos in the Vidyaranyapura at 2000hrs on 12 oct 12 and the online transfer of money through net banking had taken place. However the manager had told me that the order did not materialise. this has not only spoile my mood but also the money it seems

good sevice given by DOMINOS

i went to the dominos near forum mall bngalore.......i got n hve gone through a very nice service by dominos staff especialy by DEEPAK.....nic work n hving great commitment regrding the customers and their work. Mr. Deepak done a very nice job.

customers hav to suffer

In my honest opinion do not order from dominos
DO NOT ORDER FROM DOMINOS
After 45 minutes I came to kno my order was never registered in d system ...dis is my second regret of ordering from dominoes ....the service has gone to dogs

good service

hai dominos my name is abhinav am staying in narayanaguda my adress is 3-4-455 beside the lane of step and eat bakery.from past one year am ordering and reciving the pizzas and from two months am reciving delivery by vamshi delivery person.even yesterday also i given order(two medium cheese bursts and one veg taco ind) to dominos himayath nagar and again Mr.vamshi has came for delivery.the person vamshi is giving delivery with good service and he use to spoke with friendly manner and iam really appreciating vamshi for giving nice delivery to me for every time.

Stomach ache caused by Dominos

We planned for pizza tonight.So we ordered it from dominos online. We ordered veggie pizza,double cheese pizza,stuffed garlic bread,farmhouse pizza and sprite. when the order finally came and waited for bill payment , we eagerly paid it and opened pizza boxes.We were shocked to notice the poor quality.Veggie had no vegetables, farmhouse had nothing but burnt onions and tomatoes ,double cheese had burnt cheese which were difficult to chew ,stuffed had nothing in it(not even cheese). We had no choice but to eat them.

But now our stomach are rolling in pain.

We learnt our lesson in not going for dominos in future.

order online payment made but no delivary

I am order online but dominos patna exgibision road said no order to us ( amount rs 2063/- pay my SBI debit card ) dt 01/10/2012 ( 4.10 pm ) POS 000000000001685atBILLDESK txn#201210648187 . order name RASHMI JAIN - 9931607737 no order or payment confarmesion mail to me how i do ?
reg
RAJESH JAIN
09434000395 rajesh_2298 [at] yahoo [dot] in

Poor Service

Dominos is making fool of us. The order was delivered in 1 hr 15 min. On repeated inquiry, the manager was not in a position to trace the order and said they did not have any system to locate the delivey boy. There is no link/menu on the official website where a customer can lodge his complaint. Nobody in dominos is accountable. Better not to talk about their 30 min delivery guarantee. The phone number 68886888 does not connect.

VERY GOOD BEHAVIOUR

i am RINKU and i want to personally thank and recommend the delivery bow manohar he came to our office B-71 Mohali and his way of handling and communicating is really impressive must be promoted for the soft and customer centric approach very good worker. I wish these sort of customer centric working will be taught to all other workers too.

appreciation

hai dominos this is prathyusha i visted the dominos in himayath nagar day before yerstaday.actuvally am from chaderghat i called to dominos himayath nagar for home delivery but they said that sorry we dont have delivery to chadherghat they requsted that to come and pick up the order.so i came to dominos at eveing time when i reached ther no one is taking my order and all are busy with the phone calls i waited for 2-3 mintues for giving the order suddenly one of the person came and taken the order is name is vamsi.but i confused to take the order becaus i visted to dominos for the first time but he really he suggested the nice pizza and the pizza(peppy panner) is soooooo tase full.really the vamsi has did a good flavour to me that suggesting a nice and taste full pizza and i am saying thanks to suggesting a good pizza to vamsi and thanks for dominos pizza.

MADE my day special

Hi,

This is Anupama Roy from pune,

today i had a pizza from dominoos Hinzawadi branch that pizza made my day today that was realy fantastic, and i asked who made this, Mr. Kapil said (Mr. Amar and Mr. Chidananda)-----Thanku so much Amar and chidananda u made my day special with sweet memories & specialy Kapil who tolerate our bad behaviour in a very polite way.

I m very happy and want to be a regular customer of that type of good store and good pizza makers,

thanks
Anupama

shut down shutter of dominos if cant provide service

According to me dominos should shutdown the ashiyana lucknow branch
if they even cant manage peper napkeens to their customer and saying that sauce is nt available due to stock goes over n all this at 1:51pm in day time
my invoice no is DPI65970/12-13/54156
And staff manager dont know how to manager the counter so either shut down yr
branch or switch to new manager for branch for providing taste
thanks aloat
mobile
09212096698
Vipin

Pizza point service

Iam in andrapradesh..

Westgodavari dist.

Bhimavaram....

Pin code ..534202

Sir I want dominos pizza point .in bhimavaram city.

What is your processor. Sir.

Payment is deducted from account order not placed

Payment is deducted from my account and order not placed and payment not refunds. Please refund my money.

Dominos India - Failed Order, Refund Notification

I placed an order online (Dominos Pizza ) dated dated 2012-09-09 and while transaction (and Yeah the amount was deducted) was in process I received this errror:

""Oops! We were unable to place your order to the kitchen due to some technical reason. If you chose not to try again, or we are not able to place it in the next attempt, your payment will be refunded to your account/card within 7 working days. We sincerely regret the inconvenience.""

Will they refund me the amount with interest for 7 or whatever working days , time they take? !

NO ! they wont do that. I mean they spoiled the whole occasion.
Moreover I bought the voucher from Snapdeal ..the offer was something like this..
30% off on the purchase of 350 or more on some specific categories of pizzas which I took care of while making the order but still while redeeming the error pops up stating something like : "you cannot redeem cos of following
1. not entered the right code.
2. blah blah blah reasons.
3. some reason
4. agains some reason "

I ordered for just farmhouse with cheese toppings and the cost was coming more than 350 still it was not letting me take the benefits of the coupons. Still I went on to make the payment without (redeem coupons) but the amount was deducted the rest I've explained above.

Pathetic Service. Seriously!

Rude and lame behaviour

Recently a new center has opened in Varanasi,U.P, there was already a center here but it was far from my college IIT(B.H.U)-Varanasi which is the bulk consumer of pizzas, so a new center has been opened. But there is still no difference. Pizza delivery is still late( more than 1.5 hrs), pizza quality is very poor.
I called for an order yesterday and the manager Mr. Rajiv picked up. I asked him how much time will you take to deliver my pizza because it would be lame to expect 30 min delivery. He said 1 hour. So I intrigued him if I will get a discount if you are late, then he threatened me that if I should order fast and not waste his time with useless things.
There are numerous cases of this missbehavious in my friend circle and notably from IP vijaya center.
This center was established to aid the Sigra center for IIT-B.H.U orders but believe me this center is seriously not helping.
Please put some responsible person for the managing post because Mr. Rajiv is seriously deteriorating your quality of service.

online order delivery not done

I am really disappointed by the service. I had placed an order online through credit card.
following are the details:
Dominos Store Address
East Pt. Ngr., 18/27,east Patel Nagar Market,east Patel Nagareast Patel Nagar,new Delhi - 110008 Ph.no. 011-25742565/25742551/ 99/ 556/ 567/ 646/ 45408983, 01125742565
Customer Name :
jinith khorwal Customer Address :
30 support mart, plot no-30 GURGAON ONE UDYOG VIHAR 1 GURGAON INDIA
Order Number :
312 Time of Order :
9/4/2012 9:57:47 PM Final Total :
1295.72 Payment Type :
credit Trace No. :
cc-57de7154

The address for delivery was for gurgaon,and the dominos website assigned east patel nagar store for delivery.
Now due to the mistake by dominos the order was cancelled by the store as they couldn't deliver in gurgaon and I still haven't received refund from your side,which has blocked my money on my card,which is a real inconvenience for me. I did not get the pizza and still haven't received the refund.Even though i made the payment through card still my order was cancelled by the store.
If this issue is not resolved soon. Dominos will lose me as their customer,and it would be a stain on dominos's reputation.
thanks

HARAMKHOR IS THE BEST WORD i

HARAMKHOR IS THE BEST WORD i CAN GIVE TO DOMINOS STAFF.

Fast delivery

Hello, I am living in Kondapur- Whitefields sterling Apt (hyderabad). I would like just to congratulate your agent Sheevah, he delivered my Pizza in 26 mn. Kudos.

Expired coupon sent to me

I understand dominos send some promotional offer and coupons to your email id everytime an order is placed. I never bothered to check those but today when i was about to book a ticket on goibibo.com i remebered there were some discount coupons sent by dominos but those coupons were of no use, you know why! because coupons which were sent on August 1 were expired dated 31-Jul-2012. Now I would really like to request not to send the offers at all because i really dont want to be dissappointed by the expired coupons. How can you take the liberty of sending the already expired offers which apparently are of no use of mine!

dealer ship

I like to open dominos pizza brcnah in KHED CITY IN RATNAGIRI DISTIC so i need information regarding amount to spend and the specified .i need dealer ship from dominos pizza if any information so send me on my email (mustafahamdule [at] gmail [dot] com).I hopei can expet the respones from the authority person as soon as possibel my contec no 00918087808964 THANKS

Declining Home delivery

Dear sir,
This a complaint regarding Miyapur Talkie town,Hyderabad, Dominos outlet.Whenever we call this outlet to provide home delivery they decline that they dont provide home delivery to location Chandanagar.And they decline to take down orders.But whenever we place the order online they deliver at our doorstep and it is delivered from the same outlet.They decline just because they dont want to take extra pain and go against their policy as the outlet is a busy one.

I want to report this to their management or to the consumer court.The person whom i spoke was Anil Kumar and shift manager name was informed as Sagar(Outlet-Talkie town,Miyapur,Hyderabad)

Last ordered tried-saturday,25th august2012,around 4pm.
Thanks,
Sudip
sudip13ihm [at] gmail [dot] com
Ph-8099157442

Dominos teach some manners to your workers first!!!

I had been to dominos in mangalore. I placed my order and I had kept my cell on the reception deck. While coming back I forgot to take my cell. I got my pizza and ate it. Later I noticed the cell was not in my pocket. My friend called my phone and it was busy. After sometime I saw all those F***in workers were checking up my inbox and laughing. I was so much irritated by their behavior. Seriously DOMINO'S we can't tolerate this kind of a behavior from your workers.

bad service

hi this is to inform u that yesterday on 17/8/2012 i have order a pizza at 10:29pm as per your system time and the person who toke the order as been confirm the order too henceforth after a few minutes i called up again for nutty chocolate cake and again i confirmed the full order.Every time we order we have been informed that there is no time guarantee and we wont get the time guarantee as per your policy the pizza was order in phoenix domino's store and we no the terms and condition our house is only 8mins far from the store and henceforth it was night time so no traffic also was there.i received my pizza on 11.32pm means it was 1hour three min late it was apatite to inquiry for my pizza when i called up for the follow up of my order after half an hour Mr parvez he was talking like a hell that he is doing some kind of favor on me while talking to me when i told him that i want to talk to his manager he hang up the line and disconnected.again after 15mins i called up for the follow up for my order status it was 11.15pm the guys were confused that even they have the order in the store or it is left from the store and the person telling me again again that i wont get the pizza free for your kind information u can check our order status of last six month when we have taken the order free even the order comes late we accept it because it is hot and fresh but yesterday the pizza was cold enough to have like a dinner henceforth for whom we called for the pizza the guest went away as they were getting late i was telling your person find the status of the order again on 11.25pm still he was blank for the order and instead of searching for the order and helping me out from this soup he was saying the same line that i wont be getting the pizza free there is no time guarantee for boss???????? i am not asking for a free pizza boss i am just asking for my order which i gave to u and i was ready to pay for it henceforth the pizza came atlas by 11.32pm after an hour last again the pizza was cold enough and not looking at all fresh i am ready to show u the snaps too i have taken the pizza just to see the condition of the pizza how fresh it was to serve a customer and my order was not in proper condition and one of my order was missing too why u are not giving the time guarantee because of that my order is delayed most of the time. please look into this matter seriously otherwise i will take the action against it for the needful my bill nos is 354 csr who toke the order named Amit
csr who spoked very rudely parvez
sdp rupesh who reached late
pls do something against it so it should not happen agian.
bad experience??????????????

Apprication

Thanks miss gauri dahisar on 4th august i went 2 dominos with my frnds. I m very much touched with her service minded attitude .it was just because of her i got my order within 20 miss. She really took hard effort to make customer satisfy thanks gauri & thanks dominos

Dumb-ass domino's staff

trying to order from domino's pizza lawerence road amritsar, what a joke!!! the staff is untrained don't even have manners to talk to customer ... come on i am going to pay for food not asking for free ??? so i should be treated like a valued customer not like a wanderer looking for free food. not the first time that the staff misbehaved over the phone and i asked to put my call through to the manager they hung up my call. eventually when i got hold of manager he starting defending his staff!! grow up mr. manager and be professional, you are not running a family business out there, for god sake its f**king domino's franchisee ????????????

online order

it is with utmost disappointment that i am sending you this feedback. this is my second time online delivery has been failing.you people have taken my money(THE ORDER FAILED AND I NEVER GOT MY PIZZA) and has sent a mail saying that my money will be refunded within a week .. but i never got the refund..this is cheating and i can even take you to the court if the problem is not rectified.

nb-5f5e76b2 dated 2012-05-30 amounted 202.50
nb-e6405dec dated 2012-07-18 amounted 236.25

i have called the customer care and told them about this and they said they will speak to some IT dept and will call me. i havent recieved any call yet.

Order delivery failure

We have ordered pizza at 8/25/2012 8:14:01 PM and found that it was not delivered even after 1 hour.
So pathetic is its service is with dominos. We have been waiting for almost 2 hours now, still no response from their end.
We have tried their telephone no's but they don't even bother to pick the calls. I have raise a serious concern again Dominos. We are not sure that it would be even delivered or not? It costs us Rs.653.

I want dominos to take serious action against this. I want my money to be refunded at any cost. It was online order and i paid it through credit card. Their phone service is worst and not properly organised to reach.

Great Service

Dear Sir/Mam
My name is Sahil Narula. On 24 th of July, 2012 I visited the domino's phase 10 store mohali.............It was great service provided to me and my friend by the staff. I ordered a pizza with cheese burst.... I exactly don't know the name.... But it was with paneer and red pepper..... It was very tasty..... I am very impressed with the team persons who were preparing the pizza............ There was very nice environment they were like singing a song........... A wonderful energy was there.................. In the area of 1st floor where i sat with my friends............. the service man I would specially take the name of Mr. Hardeep Singh.... It was the name I remember............. provided us a fantastic service............... Even he was fighting with his colleagues to get the change to provide a service to us.............. We were very delighted by him and all the team of service...................

Wrong information

Hi,

I reside in seethaphalmandi Seunderabad. i knew that my area is not under the coverage for Dominos until one day (15th July 2012) a dominos person delivered Pizza to my neighbor. I asked the person about the Coverage and he said that the coverage has been started a few days back. on 17th i made a phone call to Dominos to order my Pizza and the person on the phone stated that the area is not under coverage. I told him that i saw a dominos person delivering pizza to my neighbour. then he put me on hold for 6 minutes and another person took up the call and he also stated the same no coverage reason. I told him that i saw a dominos person delivering to my neighbor. then he said the delivery is not possible today as the delivery person for my area is not available and he will be available on monday i.e., 23rd of July 2012 and then he hung up the call.

I dont know if he was expecting me to wait for my Pizza delivery till 23rd. the person spoke to me in 2 versions 1. Out of area and 2. Delivery boy absent. there is no clear communication. i dont know if my area is still out of coverage or should i call dominos again to order my pizza. and i also have another question that if my area is out of coverage then how did a person made delivery to my neighbour. was he paid extra by the customer or did he knew him personally or what? if a area is covered once then why can it not be covered again. what are the special days for the coverage. to non coverage areas.

Venkata Subramanyam
subbu481 [at] yahoo [dot] co [dot] in
9908439991

dealer ship of dominos in hyderabad

i like to open a dominos branch in hyderabad so i need information regarding amount to spend and the specified area details i need a dealer ship from dominos if any information want to given by dominos authority person so
send me a mail to nithin [dot] videm [at] gmail [dot] com

I hope i can expect the response from the authority person as soon as possible .....
i am much interest to keep the franchise in hyderabad .....

Payment Refund

Its been 3 days & counting....

--------

We have taken a note of your concern and you will hear from us in the next 48 business hours on you mentioned contact number.

------

Sincerely,
Vibhas Sen

------------------

Dear Mr. Vibhas Sen,

Your Customer Feedback Reference ID is: 40753

It is our endeavor to provide our customers with a great pizza experience.
You are a valued customer and we appreciate the fact that you have taken out time to let us know that we can do things better.
We have taken a note of your concern and you will hear from us in the next 48 business hours on you mentioned contact number.

Regards
Team - Customer Care
Domino's Pizza India

Good Service

I am very impressed to have pizza well in advance from standard time and for the service of Pizza boy "Asif Khan" of Domino's Pizza Shop at Lalghati, Bhopal (MP).

Very good service, Keep enrolling such good Pizza boys with dominos. Asif Khans like boys are the asset for the Domino's Pizza organization.

Good Service at Shahdara

With the respect to concerned authority at Domino's administration, i hereby informing you that my name is Mayank Sharma, wanted to appreciating the sincere efforts of Honey Singh,
who is being employed at Aditya Mall branch(near Cross River Mall),I have being visiting this branch for quite longer & every time i found him enthusiastically indulging with customers. His personal interaction with us(customers) is so fine which urged me to visit this branch constantly. His hospitality service is so genuine & effective which familiarize with customers so quickly. My last visit was so special as he felt me so prestigious customer of yours with ordering a modest amount of meal.

I would like to give a

I would like to give a positive feedback about the service of Domino's
Today I ordered a non-veg pizza....but somehow Veg pizza came to us!
I called back and asked for what I ordered... That was because of the quickness of Mr. Asif Khan we could have our pizza on time.... It was our Fast today... and we got to know that the second pizza was also given to us... We were really Happy! :)
Mr. Asif is really sweet... He brought the pizza too fast the second time... It was really thoughtful of him that he did that :)
We are really Delighted.... Asif Khan is very efficient at his work!!

appreciation

before few days i ordered a large zesty chicken and the when i said that make it welldone the C.S.R. was well polite to me and did as i said. The Manager was very kind i thought the free pizza along with zesty chicken will be worst but it was quite great.thank you dahisar dominos and the C.S.R. (Gauri). I won't forget u all.

apreciation

hi.. this is jose bt .. first of all i congratulate u for ur great service.. yesterday night while iwas waiting for my frnd in palarivattom infront of dominos. suddenly i noticed 1 man going inside and talking to a guy who is in the counter. then he came alng with him and i heard what they talked. that man was asking for some help to move a vehicle infront of ur shop.that young guy comes out very fast and he helped that man with a coligue. i feel so proud of him for his great helping mentality. i really want to appreciate that young smart guy with mankind. i never find such a person. and i notied his name in his name tag his name is vivek. now i appreciate u for selecting such a guy and posting him in your shop.. and i realised through his service that u the dominos people are dealing with the best in every section.once again i thnk u and congratulate u for keeping such gud guys in ur working place.i think that guy is a great asset for u..taht guy really done it...he rocked... keep it up guysss...spcl congrats to that guy named vivek.....now iam surely a dominos fan..

thank you
jose bt

Dominos service

hai I am Rakhi phone no .9900029116 from bangalore i love Dominos pizza and also service
yestarday night i have order pizza at 10.50 and it reached by at 11.15
so its realy very good ,,me and ma family all we love pizza ,,,,thank you dominos ..

Deliveryd by
Maruthi. M.H
electronic city phase 2

manager service not good

my name is ashish n ur manager amit is not good talking with me

VERY BAD SERVICE

I regularly order dominos from ernakulam palarivattom outlet. today afternoon when the order was placed they straight away said that my place is out of their delivery area whereas day before yesterday the delivery was made. the staff Mr. Ajith and the shift manger Mr. Jayan Nair was very rude and unpolite in talking over the phone. My house is just 4 km from the outlet and is only 8 min drive for which they stopped the delivery. Never expected such a nasty behaviour from the staff of a multinational chain.

Poor Service

Yesterday I visited Kingsway Camp outlet and the service level of this outlet was pathetic and really annoyed me and my friends.If you care your customer then look in to this.Very Poor service.
7838591864

Jaya Sharma

My Hard Eran Money

Dear
16 June , 2012 i ordered Mex Gr (Me)And HT 5 Peppe ,1 Garlic Bread,N Cheesy,in your outlet Part Ground Floor,Survey No 7/2/1A/2,Pune-Satara Road ,Opp Barati Vidyapeeth,Katraj Pune,
But total amount 644.38 rs But dominoes operator swipe my card in two times and my mobile sms and bank statement showing amount less in my account two time.I req that time & also visit June 19, 2012 there is no profer respons in this outlet, dominoes operator snap my photo and mentally harassed me ,I Cant get my money back
I already Conform my bank access amount draw in my account
My bill no 208 time 8.29 pm
dominoes operator -Nikita B
my bank statement :-
1. pos 99993478 at DOMINOS PIZZA PUNE IN txt#58555 is 645 rupees time 8.28pm
2. pos 000007000002939 at DOMINOS PIZZA PUNE IN txt#010682 is 645 rupees time 8.31pm
pls paid my 645 rs Or Rivers in my account immediately
this is a pure corrupt and unethical business on the behalf of dominoes done by the given dealer.
if we dint got any response with in 24 hrs we will be proudly going to consumer forum court and under the rights of consumers will lodge an complaint.
for your informatiopn after interacting respectfully with the manager we got a vulnerable response.
Gajanan naik
08055050005
gajanan [dot] naik7 [at] gmail [dot] com
pune

Appreciating the efforts of Honey Singh..

With the respect to concerned authority at Domino's administration, i hereby informing you that my name is Mayank Sharma, wanted to appreciating the sincere efforts of Honey Singh,
who is being employed at Aditya Mall branch(near Cross River Mall),I have being visiting this branch for quite longer & every time i found him enthusiastically indulging with customers. His personal interaction with us(customers) is so fine which urged me to visit this branch constantly. His hospitality service is so genuine & effective which familiarize with customers so quickly. My last visit was so special as he felt me so prestigious customer of yours with ordering a modest amount of meal.

Excellent customer service

Customer Name : Rithi Raj Order Number : 42 Time of Order : 6/13/2012 5:17:55 PM Final Total : 1092.12 Payment Type : credit Trace No. : dc-0f3a4692 Dominos Store Address Brigade Metropolis, Mahadevpura-bangalore, #73/1,shop No 31, "the Arcade"brigade Metropolis,garudacharpalya,madhadevpura Post,white Field Main Road,,bangalore - 560048 Ph.no. 80-22300222, 08022300222 To, The Manager of Dominos, Hi, I am happy to give a positive feedback to Richard from dominos, I am in chennai, my husband is in bangalore, yesterday i want to send a surprise gift for my husband on behalf of his birthday, so i was searching in internet whether i can pay online, i called to dominos (i think it may be different state), they said online payment options are not available, then again i got another number from internet, i called up, and i asked whether i can pay online, really awesome support, Richard guided me step by step instructions, how to order online, i was very happy yesterday, even my husband was surprised,......its was a surprise give for my husband.............. Million thanks to Richard,,,,!!!, I want this to be addressed by Richard's Manager Please give him a pay rise, Just delivering the pizza's to houses its just normal job,........ but apart from that, guiding the customer to order pizza's with excellent customer care is awesome,. .... I sent a e-card to richard....... i hope everyone should appreciate richard Regards, Rithi Raj

Excellent customer care

To,
The Manager of Dominos,

Hi,

I am happy to give a positive feedback to Richard from dominos,

I am in chennai, my husband is in bangalore, yesterday i want to send a surprise gift for my husband on behalf of his birthday, so i was searching in internet whether i can pay online, i called to dominos (i think it may be different state), they said online payment options are not available, then again i got another number from internet, i called up, and i asked whether i can pay online, really awesome support, Richard guided me step by step instructions, how to order online, i was very happy yesterday, even my husband was surprised,......its was a surprise give for my husband.............. Million thanks to Richard,,,,!!!,

I want this to be addressed by Richard's Manager

Please give him a pay rise,

Just delivering the pizza's to houses its just normal job,........ but apart from that, guiding the customer to order pizza's with excellent customer care is awesome,. ....

I sent a e-card to richard.......i hope everyone should appreciate richard

Once again .........Million Thanks to Richard

Regards,
Rithi Raj

Order Number :
42 Time of Order :
6/13/2012 5:17:55 PM Final Total :
1092.12 Payment Type :
credit Trace No. :
dc-0f3a4692

awesome food!! excellent....

awesome food!! excellent.... good service by PUSHPA! ; )

online charged but the order not in store

I bought 2 large pizzag online and the amount has been deducted from my creditcard.But online did not give any order number.

I went to the dominos store and asked the dominos guy to checked the order status with my mobile number. They told they did not have any order on my mobile number.

So where the order is gone ?

My money is gone but I dont have any help to track it. No help desk number.

Dominos doing such a bigbusiness but have no helpdesk number to track such issues ???

Completely rediculous.

Not Taking Order

Dear Sir/ Madam,

I placed my pizza order to your panchpakadi outlet but they are not ready to service my home because I am staying at kalwa. I think this is very bad experience for me, As you know the same time pizza hut delivered me pizza same add.

I have suggestion to top mangers take this issue imp........

Regards

Rohan

dominos pizza

dominos sucks. they have poor management and customer care.
they don't deliver ur order on time. and there staff is rude to talk.

complain

Dear sir/ma'm,
This in reference to order no. 191 which was placed from ph. No. 9034319822 at panipat(haryana).We placed this order on 12/5/12 with a coupon that had a garlic bread and a dip free if our billing amount goes beyond 350/-.We got garlic bread free but we were charged for the dip.It is more than just rs.20 for us,it is breach of trust.Moreover when we inquired about it they talked to us so rudely and asked to either pay the bill or return the dip.This is the plight of a customer in a customer oriented world.If u want to retain your customers then these things needs to be avoided.your customer service has deteriorated.

Pizza suckzzz

Hey worst pizza and worst online dominos service............. F*** off this site

we like service of dominos. near byculla......

hii ,
we just love dominos pizza its really good n delicious............. we really like service of nigar madam,
the way she welcomes us it so nice n politely . she is polite when she takes order ..... and give proper answers of our querries . nigar is very pleased with the customers . her nature is very good n fun-loving. my vote goes to nigar for giving best service ........and she don't have attitude , she always be very sweet and clam to us.... its nice too talk with her ... hope dominos reaches to its great heights .:-)

Not following what they say

I ordered for two medium size pizzas on 4th april at 19.30 hrs with your coimbatore outlet.The delivery came at 20.30 hrs and when i demanded free delivery as your phamplet was specific that if the order is not served within 30 mts then you will serve free of cost.Even a small discount was refused .More than that your manager spoke sensousslessly siting the reason for delay is the order was made to a outlet different from his and he can not take responsibility for the delay.I don't need to elaborate on the stupidity of your managers arguement.Please advice your staff properly or amend the phamplet accordigly.l

Not following what they say

I ordered for two medium size pizzas on 4th april at 19.30 hrs with your coimbatore outlet.The delivery came at 20.30 hrs and when i demanded free delivery as your phamplet was specific that if the order is not served within 30 mts then you will serve free of cost.Even a small discount was refused .More than that your manager spoke sensousslessly siting the reason for delay is the order was made to a outlet different from his and he can not take responsibility for the delay.I don't need to elaborate on the stupidity of your managers arguement.Please advice your staff properly or amend the phamplet accordigly.l

Poor Online Service

Today i received a SMS (sender TD-092742, time 10:15 am) . SMS is "Domino's Buy 1 Pizza Get 1 Pizza Free online offer Today. Order Online [at] dominos [dot] co [dot] in @ App Cpn: BS10A79B1." but when i put this App Cpn is display Coupon Code is Invalid". is this any kind of joke.

Dominos coupon code not working

Hi,

A similar thing happened to me. I was sent an email saying this is a special promo code valid only for this week. Wherein you get BOGOF on med or large pizzas when you order online. However not only does the code not work. Dominos does not have anyone manning their complaint / queries line. The only reply you get is 'all our customer care execs are busy' and then the line gets disconnected. So much for customer service.

Secondly most if not all of their home delivered pizzas are of absolute substandard quality. They do not put enough toppings or cheese as should be the case and when you complain they say oh this is how it is. I have sent back the pizzas many a times coz they were undercooked (to adhere to their 30 min deadline) and of substandard quality.

Dominos is the biggest daylight robbery happening in India. They charge close to 600 bucks for a top end med sized pizza and deliver crap to your doorstep and then you have no redressal forum. Most times they dont even adhere to their 30 min promise and you have to literally fight it out with them before they agree to negate the bill, rather than them doing it on their own as a courtesy. And this is when I stay a stone's throw away from an outlet. I can bet you that if I went and got the pizza myself it wouldnt take 1/2 hour.

Anyway thats dominos for you. Absolute crap.

Cheers,

appreciation for good srevice

Hi. It was a great experience with Dominos. There people and service are the best. I came at pune nigdi store of dominos and had a very good experience. Specially thanks to mrs.gauri She is very organized and well behaved person. Thank you dominos. Thank you mr.kunal patel m.no 8806319914

Dominos Sucks.

Dominos Sucks.

Unhygenic Preparation

I had ordered 3 cheese pizzas yesterday night. The were HAIR in the pizza base as well as topping on one of the pizzas. Kindly look into this matter and advice staff to maintain the quality standards of Dominos brand.

Order never came

I placed an order at dominos mmx mall ghaziabad, and spoke to mamta. She took my order and after waiting for 45 minutes i called them and i was told my order was not placed, upon speaking to her she told me that my number was not reachable thats why the order was not placed. Although i have been a regular customer this kind of behaviour is not appropriate.

Hi I have been a regular

Hi

I have been a regular customer of Dominos since long and am very unhappy about the Customer service in Tejaswini, TechnoPark, Kazhakoottam franchise. The delivery boys hardly tender any change, not even a 100 or 50.
Recently I had this experience which has put me off totally from Dominos. I had placed an Online order with Order No.3 from the Dominos site. 15 minutes later I got a call from the Customer Service, informing me that they have noone to do the delivery. Instead of putting this in a polite way, she rambled on about how difficult it was for them to find somebody to do the delivery, that they ran out of soft drinks etc. Finally on asking her what I should be doing, she said the order would be more than 1.5hrs late. The speaker had absolutely no idea about Customer service and was rambling on about the problems there.
The service needs considerable improvement, as they are loosing out quite a few customers.

Meera

For a brand which prides

For a brand which prides itself on service u guys have fallen a long way. I was (please note was) a customer of your Teynampet Franchisee but your disgraceful service standards have forced me to look elsewhere.

i want

i want franchaise..domino...plz give me detail

appreciation for good srevice

after giving the order i have 6rupees less what the total bill have.mr rohit one of ur staff of p&m mall patna has told me sir no problem plz gave it on next time when u come on store,u r my permanent customer.i m glad to see this kind of service and manner,this was only found in dominos outlet.best of luck for ur future mr rohit and maintain this good spirit.The service and staff behaviour provided by dominos is excellent.thanks for giving this kind of service.

worst service and missbehaviour of dominos staff from anand bran

i am really sorry to say that anand domino branch is spoiling the name of domino for service they are carelees for customer and really missbehaving asspecially mr sujit incharge and order taking staff prabha patel

dominos be carefull for your name

Worst service

I m really sorry to inform u about the misconduct of people of anand branch staff of Dominoz when I, Mr. Dipak Nasit, ordered pizza from dominoz which is
One 25.4 cm 3CP Gourmet (Gu)
One 25.4 cm 3CP Mex Gr (Mg)
Three Garlic Bread
Four N Cheesy Dip
My order Number 183 dated 10th february 2012
and did not get proper service reply from your staff.

I would like to inform you about the brief conversion

I: we don't find any chili flakes and oragano with the pizza
Dominoz Anand Branch Staff: that's not possible. we give it with pizza
I: I told you already any one of our eight people don't find any chili flakes and oragano
Dominozzz: ok then our delivery boy will deliver it within 10 minutes..
I: Please make it quick as our pizza is getting cold...n we wanna eat till it is hot...we r very hungry too
After 20 minutes...when I asked about the delivery...the person who recieved the phone replied that
Other person from Dominoz: it will be delivered in 20 minutes
I: hey, before 20 minutes u told us that it will be delivered in 10 minutes...now you are telling about 20 minutes that's not fair...see our pizza is getting cold
Other person from Dominoz: 20 minutes...by calling ..it will not come to your home...
I: it's your fault...
Other person from Dominoz: you are found of having pizza not us
I: give your name....i will complaint about it
Other person from Dominoz: you didn't ask for the name of person when u called previously...then why do I give my name..
I: his response was geniune but not yours...i will complain about this
Other person from Dominoz: then complaint it. I don't have any fear n I am not your servant....
I: hey, you are giving home delivery n now you r talking very rudely
Other person from Dominoz: why do people like you ordered pizza...you are insulting pizza
I: ok...then i'll come to you outlet...give back your pizza at your door..n complaint it..

I am a loyal customer of Dominos but seeing the misconduct made by the staff I have to rethink of my loyalty to Dominos...

good service

good service on home delivery

Horrible Service

Hi..
I ordered 2 medium cheese burst pizza on 1st February 2012. I am a regular customer and order from Malleshwaram, Bangalore.
SERVER: 458423
ORDER: 111 (DELIVERY)
The pizza was delivered in 1hr 10min. What's with the 30 minute delivery that is boasted about?
Also, the open offer of 50% off on the 2nd medium cheese burst pizza was denied.
If not atleast Rs 100 off on the second pizza should have been given.
I am highly disappointed by the service.

Horrible service in coimbatore

Hi

we have called Dominos , they provided us a poor reply from dominos staff , they told that they are not able to deliver the pizza to ramanthapuram or ahead to parsn colony

As they are able to provide the service to area like maluaimchampatti but not able to provide to ramanthapuram.

wrong price dealling

Dear
today i ordered chocolava cake frm saket pvr anupam complex. new delhi. contact number01126524880.
the price showing online considers to be 45 each and they charged us with 60 rs each. so that says they are cost putting like 60 and dominoes costs 45 (15 rs direct dealers profit).
if you make a conclusion after selling 200 orders they are making 350 rs on each choco lava cake.(order number-531)
this is a pure corrupt and unethical business on the behalf of dominoes done by the given dealer.
if we dint got any response with in 24 hrs we will be proudly going to consumer forum court and under the rights of consumers will lodge an complaint.
for your informatiopn after interacting respectfully with the manager we got a vulnerable response.
Rahul garg.
8826649550.

order number 531.
date 28-01-2012

unprofessional employees

Dear sir/madam
I am from Jaipur.I was really taken back by the rude and pathetic behavior of one of your employees at dominos outlet in the city- pink square mall,adarsh nagar.
His name is KRISHNA SHUKLA and believe me, i am a huge fan of your pizzas but the way your man talked to me was one and the only worst experience i ever had . He has no manners to talk to his customer.
kindly look into this matter..i am sure he remembers me very well ! it happened on 14th of this month at around 3p.m. when i was waiting for my order and my no. dint pop up on the machine and instead jumped on to next.

Thank you

about service provided to us

hi,
i'm tushar, i regularly vist the dominos pizza near malleshwaram and the services provided there is too good n i like to go there when compare to any other dominos not because its near to my home but the services provided there by abhishek is too good and the co-operation served is also tooo good and i like alot

thanks alot with regards
tushar porwal

Charged Twice

Charged Twice

The Head Customer Care,
Domino's ,

Dear Sir ,
I am very sorry to tell you that employees of your respectable organisation had cheated me yesterday on 11th jan 2012. I went to gk 2 M block market, New Delhi and placed an order for my residence . I paid them cash on the counter and specified them not to charge from my home , even after reminding them and paying them in advance delivery boy charged again from my home, it was surprise gift to my parents and i felt so insulted that i had no words. How can you charge me twice for a single product and that also for the product for which i paid in advance. Hope your employees are well paid because i think they are cheating customers in big way. Then when i went back to the cash counter and after huge discussion they refunded me the money , i was planning to file a police complaint for cheating , but then thought to discuss this issue with the senior management , had i been unknown your employees would have charged me twice for single product . Hope an appropriate answer and apology will be given to me from your desk.

Regards,
Ricky Sahni,
9 (gf) Gk IV , NRI Complex ,
New Delhi .
9810143711

complain

i ordered veg doubles pizza mania combo at 8.46pm and received its delivery at 10.05pm.so what is this wrong service.
order:202
server:prashant
date-10-01-2012
time:8.46pm
delivery time-10.05pm

TAKE NECESSARY STEPS

YOURS FAITHFULLY
RAHUL GUPTA

appreciation mail

Hi. It was a great experience with Dominos. There people and service are the best. I came at dahisar east store of dominos and had a very good experience. Specially thanks to miss Rinkal. She is very organized and well behaved person. Thank you dominos. Thank you Rinkal.

pathetic online ordering experience

i ordered one hour back through dominos online ordering system. This has been the lousiest experience. money got deducted form ICICI account. after half an hour i call up nearest dominos ( Jubilee Hills, Hyderabad ), they tell me it has been dispatched. after waiting for another half an hour i call them again to check what is the status, they cant trace the order. i try to login online again to check the status, but there is no place online to check the status. they tell me money will be refunded in seven working days. i have to pay them now. all this shit happened on my son's birthday. this is the experience from an internationally renowned pizza store. what if i didnt have money to pay twice. Customer service in India is disgusting to say the least.

unprofessional employees

Hi,
Dear Sir,
I placed an online order for the extravaganza pizza which was delivered on time and I am sure it would have been delicious but the problem was the discount coupon which i had mentioned in the order not availed.I was speaking to an employee named a vijendra from dominos store rajpur rd. dehra-dun while talking to him on the phone he put me on hold and I had to hold the line for several minutes due to which i had to send the delivery boy back.And when your employees finally woke up after an hour I received a call from them saying that sir you send the delivery boy back and while i was talking to the manager and i even told him that i am going to report this, he disconnected the call.It was very disrespecting and you guys lack professionalism.I am really surprised,I never expected something like this from dominos.I hope this thing is looked after and you improve it.
I am a big fan of dominos and i personally dont think that their is anybody else in the world who can make better pizzas, it's just some professional ethics you need.
Regards,
Sagar Kumar

Worst Service

very poor service!!! what the bloody service from Dominos from chennai outlet. i made a call 04425322202. i have ordered what i liked. & i made a call in 3 minutes to cancel the order. the fucking fellow asking me to think before order. is this the way to treat the customer . my name is joseph stanly and my number is 9841042244. iam totally unsatisfied with the service of dominos. people who only working for salary never treat customer satisfified. please upgrade urself

Please open an outlet near narendrapur ramkrishna mission

Please open an outlet near narendrapur ramkrishna mission, kolkata-700103..... here so many housing complex(merujeen housing,sugam park,sunny season,Sherwood Estate many others........

complaint of refusing to deliver pizza timing at 8:00P.M

myself N.D Kaushik resident of 2- A civil lines enclave opp- church civil lines near Deputy commissioner residence Gurgaon . I ordered Combo pack pizza to your Sector 14 branch I contact Mr. chetan (asstt. Manager).But he refused to deliver the pizza stating that pizza delivery is not in civil lines region whereas in the map of delivery location it is shown.The ph no to which i contacted 0124-2312636
dated 25 december 2011 ( christmas day)

my feedback about my experience

today i visited dominos of dombivli(mumbai).......
so today i visited it and i ordered a 3 cheese pizza....
when i ordered the pizza i was not been severed the correct pizza....
later,with the help of mr. faisal i was able to sort it out....... later i talked to mr. atul the manager,then he replaced my order and severed the best n correct one.... i was totally impressed by the service i got......
thank to mr.faisal and atul.......
i completely enjoyed the service and pizza......
thanks to dominos for severing me the best........
i'll like to visit it again......

It was great experience

It was great experience visiting your Dominos outlet at shivalik yash complex shastrinagar Ahmedabad, Gujarat. The service we received from one of your attendant Ms Dhrumna Panchal was outstanding.

Great service.. I am going to recommend all my friends and relatives to this outlet.

appriciat mail

i love dominos. I am come to the dominos to give the treat my girlfriend. Mr azamuddin give the good service. God bless u mr azamuddin to ur future.

pizza not delivered-----------

i got very poor service given by Domino's in haridwar .. order placed but after 1 hour they told me i dont have a any order

pizza without sauce

i am working here in haridwar n one day i saw the dominos outlet. i immediately asked my rickshaw to pull over n picked up the menu card from there with intend of ordering pizza the very same day later on. i called in the night n ordered a regular deluxe veggie pizza. the pizza was hot n on time. i asked them specifically to send some extra sauce n pepper. when i opened the case there was no sauce... :-(
what is pizza without sauce?? anyways i called them up immediately n told said tht u must hv forgotten. they didnt even hv the politeness of saying tht sir its late n there were no sachets left. they told me tht if i would hv gone there to eat then only they cud provide me the sauce. they dnt hv sauce sachets!!!
today i ordered another one just few mins. before. i ordered one medium 3cheese farmhouse pizza. i told them tht i want extra chilly, sauce n pepper. they forget the previous two again. if they cnt send the extra sauce n chilly then they shud hv put it within d pizza itself. they r running multimillion dollar company n they cnt even provide its customer five 1Rs. sachets of sauce on orders of at least 300Rs. worth... charge me next time for sauce also if there will b one. coz m nt gng to order pizza ever again frm dominos n i will ask all my frnds n felatives not to. dominos seems to hv lost all credibility.

Please open an outlet near DUMDUM, kolkata

Please open an outlet near DUMDUM, kolkata

Discount not given

We are regular customers of Dominoe's Pizza. Today I had placed an order and requested for 15% discount. As we were given coupons that had expired on our previous delivery, I mentioned the code and requested the order-taker to put the proper date. However, she refused. As we are regular customers, we have previously been given discount on request. The delivery-boy's also most of the time don't know what the coupons are and don't take them. I suggest you give individual identity codes to all regular customers.

Appreciation for a delightfull service

Thank You Dominos for your well being. I had met the Dominos pizza at last week in the Malleshwaram store this was my first time in Dominos. I was welcomed delightfully from the shopkeepers and they are very sincere at work. The one guy who welcomed me was Pradeep who warmly welcomed me to the Dominos . As this was my 1st time in Dominos this was my best.before i was a fan of K.F.C and Mc,Dowells now after the visiting of Dominos i have become a Dominos fan . Really the team members of Dominos is doing really good job. Pradeep one of the team member of Dominos treated me very delightfully and the interaction from Dominos members in the malleshwaram store was really good and thanks Dominos i had a great fun.............................Now iam surely a Domino s fan
Thank you
Naveen