Email

• customercare [at] piramal [dot] com

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Important Links

• Frequently Asked Questions
• Retail Finance Branches (Branch Timings: 10 am to 4 pm - Monday to Friday)
• E-Mandate Registration

Grievance Redressal Procedure

Level 1

• Customer may raise his / her complaint through Toll free number or Email or write to the Branch Operational Manager.

Level 2

• If the customer is not satisfied with the resolution provided or his/her queries is not solved within 15 days,
  the customer may contact to :
  • For Retail loans: grievances [at] piramal [dot] com
  • For Other loans: compliance [dot] pfpl [at] piramal [dot] com

Level 3

• If the customer is not satisfied with the resolution provided at Level 2 or his/her queries isnot solved within
  15 days, the customer may contact to :
  • The Nodal Officer
    Piramal Capital & Housing Finance Limited
    4th floor, Piramal Tower, G.K Marg, Lower Parel,
    Mumbai - 400013.
    Email : nodal [dot] officer [at] piramal [dot] com

Level 4

• In case of non-addressal of the complaint to the customer’s satisfaction, within a reasonable time time from
  the above levels, the customer may approach the Complaint Redressal Cell of National Housing Bank by lodging
  its complaint in online mode or may write to :
  • National Housing Bank
    Complaint Redressal Cell
    Department of Regulation & Supervision.
    National Housing Bank. 4th Floor, Core 5A,
    India Habitat Centre, Lodhi Road. New Delhi - 110 003.

Corporate Finance Offices

Forms Center

Registered Address

4th Floor, Piramal Towers, Ganapatrao Kadam
Marg, Lower Parel West, Lower Parel, Mumbai,
Maharashtra-400013.
Email:corporate [dot] secretarial [at] piramal [dot] com
Ph: 022-62309200
Fax: 022-61513444

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