Deutsche Bank Customer Care No. 1800 123 6601

Organization:

Deutsche Bank

Toll free Number(s):

1800 123 6601

All India Number(s):

1860 266 6601 (Phone Banking)
+91 22 6601 6601 (Customers From Abroad)
6601 6601 (Only for Mumbai Customers, Prefix std code)
022-7180 6425 (Nodal Officer)

Website:

Official Website

Email

customer [dot] care [at] db [dot] com (Customer care)
report [dot] fraud [at] list [dot] db [dot] com (Report fraud)

Important Links

SMS Services

Service Name	SMS Format
Lost or Stolen Debit Cards	<BLOCK> <last 4 digits of card> to 561615 In case <BLOCK ALL> keyword is sent, all the linked debit cards will be blocked
Fraud	SMS “FRAUD” to 561615 from your registered mobile no.

Service Name

SMS Format

Lost or Stolen Debit Cards

<BLOCK> <last 4 digits of card> to 561615

In case <BLOCK ALL> keyword is sent, all the
linked debit cards will be blocked

Fraud

SMS “FRAUD” to 561615 from your registered
mobile no.

Branches

Locations	Contact Details	Address
Ahmedabad	Phone No. : 079-71015000 Fax No. : 079-71015060 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0406PBC	637, Ground Floor-B, Gulbai Tekra, Off C.G.Road, Ahmedabad - 380006.
Aurangabad	Phone No. : 0240-6615600 Fax No. : 0240-6615700 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0274PBC	A-2 Ground Floor, Aurangabad Business Center, Adalat Road, Dr. Rajendra Prasad Marg, Aurangabad - 431005.
Bangalore	Phone No. : 080-71935507 Fax No. : 080-71935555 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0797BGL	No. 26 - 27, Ground Floor, Raheja Towers, M.G. Road, Bangalore - 560001, Karnataka.
Chennai	Phone No. : 044-71309696 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0916CNN	4-4A Western Tower, Sunny Side, Shafee Mohammed Road, Thousand Lights, Chennai - 600 006.
Delhi	Phone No. : 011-71109600 Fax No. : 011-71109666 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0796DEL	Ground Floor, Hindustan Times House, 18-20 Kasturba Gandhi Marg, New Delhi 110 001.
Gurgaon	Phone No. : 0124-7138282 Fax No. : 0124-7138181 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0279PBC	Deutsche Bank, Ground Floor, DLF Infinity Tower A, Sector 25 A, DLF Phase II, Gurgaon - 122002.
Kolhapur	Phone No. : 0231-6601300 Fax No. : 0231-6601400 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0273PBC	221B / 1B, E Ward, Tarabai Park, Opposite D-Mart, Kolhapur - 416003, Maharashtra.
Kolkata	Phone No. : 033-71009614 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0917CAL	9 Shakespeare Sarani, Ground Floor, Brooke House, Kolkata - 700071, West Bengal.
Ludhiana	Phone No. : 0161-6624508 Fax No. : 0161-6624501 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0404PBC	SCO 9-10, Green Park Avenue, Canal Colony, Pakhowal Road, Ludhiana, Punjab - 141002.
Moradabad	Phone No. : 9045002169 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0403PBC	8th Km. Stone, Delhi Road, Opp. Naya Moradabad, Mangupura, Moradabad, U.P - 244001.
Mumbai	Phone No. : 022-71804500 Fax No. : 022-71804545 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0784PBC Phone No. : 022-66009423 Fax No. : 022-66009666 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0784PBC	Deutsche Bank House, Hazarimal Somani Marg, Fort, Mumbai - 400001, Maharashtra. 110 / Sidrah, S V Road & 8th Extension Road Corner, Khar (West), Mumbai - 400 052, Maharashtra.
Noida	Phone No. : 0120-7141108 Fax No. : 0120-7141111 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0278PBC	Deutsche Bank AG, Som Datt Tower, Third Floor, K-2, Sector 18, Noida - 201301.
Pune	Phone No. : 020-71249000 Fax No. : 020-71249001 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0537PUN	Suprem, CTS no 1337/2, Shop no 133/1 & 134/2, Main ITI Road, Aundh, Pune - 411007, Maharashtra.
Salem	Phone No. : 9042004546 Fax No. : 0427-2402684 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0402PBC	Plot No: 9 & 10, Venkatathiri Nilayam, Yercaud Main Road, Kannankurinchi Post, Salem - 636008, Tamil Nadu.
Surat	Phone No. : 0261-6647210 Fax No. : 0261-6647239 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0405PBC	124, Kalamandir House, Ghod Dod Road, Surat - 395007.
Vellore	Phone No. : 9042001135 Fax No. : 0416-2245245 Work Hours : Monday to Saturday : 10 am to 4.30 pm IFSC Code : DEUT0401PBC	R J Plaza, Ground Floor, No. 5, Katpadi Main Road, Virudhampet, Vellore - 632006, Tamil Nadu.

ATM's

Location and Address
Ahmedabad
637, Ground Floor-B, Gulbai Tekra, Off C.G.Road, Ahmedabad - 380006. Landmark : Gulbai Tekra ID : DEU1301 Service : Cash Dispenser and Cheque Deposit
Aurangabad
A-2, Ground Floor, Aurangabad Business Centre (ABC), Adalat Road (Dr.Rajendra Prasad Marg), Aurangabad - 431005. Landmark : Opposite District Court, Adalat Road ID : DEU0601 Service : Cash Dispenser and Cheque Deposit
Bangalore
Raheja Towers, 26-27, M G Road, Bangalore - 560001. Landmark : Raheja Towers ID : DEU0501 Service : Cash Dispenser and Cheque Deposit Velankani Tech Park, 43, Electronic City, Phase 2, Hosur Road, Bangalore - 560100. Landmark : Electronic City ID * : DEU0504 Service Cash Dispenser and Cheque Deposit IGATE, Epip Industrial Area, White Field, Bangalore - 560066. Landmark : Near Ginger Hotel ID * : DEU0507 Service : Cash Dispenser and Cheque Deposit Mind Tree, Global Village, Mysore Road, RV Engineering College, Bangalore - 560059. Landmark : Global Village ID * : DEU0510 Service : Cash Dispenser Campus 5B, RMZ Eco World, Marathalli outer ring road, Devarabeeshalli, Bangalore - 560103. Landmark : Eco World, Bellandur ID : DEU0526 Service : Cash Dispenser DBOI Cafeteria, Velankani Tech Park, 43, Electronic City, Phase 2, Hosur Road, Bangalore - 560100. Landmark : Electronic City ID * : DEU0527 Service : Cash Dispenser and Cheque Deposit
Chennai
4-4A Western Tower, Sunny Side, Shafee Mohammed Road, Thousand Lights, Chennai - 600 006. Landmark : Opposite Nilgiris Supermarket ID : DEU0301 Service : Cash Dispenser and Cheque Deposit Guna Complex # 443 (304), Teynampet, Chennai - 600018. Landmark : Near Teynampet Signal, Next to Ananda Hotel ID : DEU0308 Service : Cash Dispenser
Delhi
Ground Floor, Hindustan Times House, 18-20 Kasturba Gandhi Marg, New Delhi 110 001. Landmark : Next To Statesman Building ID : DEU0201 Service : Cash Dispenser and Cheque Deposit Lurgi India, B-24/10, Mohan Cooperative Industrial Society, Near Metro Sarita Vihar Metro Station, Pillar no. 283/284, New Delhi - 110044. Landmark : Near Metro Sarita Vihar Metro Station ID * : DEU0227 Service : Cash Dispenser France Embassy, 2/50 E Shantipath, Chanakyapuri, New Delhi - 110021. Landmark : France Embassy ID * : DEU0228 Service : Cash Dispenser
Gurgaon
Ground Floor, Infinity Towers, DLF Phase II, Gurgaon - 122002. Landmark : Opposite Ericcson Building (near DLF Gateway Tower on NH-8) < br /> ID : DEU0203 Service : Cash Dispenser and Cheque Deposit Copal Partners, Plot No. 267, Udyog Vihar, Phase-2, Gurgaon - 122016. Landmark : Copal Partners ID * : DEU0229 Service Cash Dispenser Orchid Business Park, Ground Floor, Behind More Hypermarket, Sector-48, Sohna Road, Gurgaon - 122018. Landmark : Subhash Chowk, More Hypermarket ID : DEU0230 Service : Cash Dispenser
Kolhapur
221B/1B, 'E' Ward, Tarabai Park, Kolhapur - 416003. Landmark : Near Tarabai Garden ID : DEU0701 Service : Cash Dispenser and Cheque Deposit
Kolkata
Brooke House 9, Shakespeare Sarani, Kolkata - 700071. Landmark : Brooke House ID : DEU0401 Service : Cash Dispenser and Cheque Deposit
Ludhiana
SCO 9-10, Green Park Avenue, Canal Colony, Pakhowal Road, Landmark : Green Park Avenue ID : DEU0901 Service : Cash Dispenser and Cheque Deposit
Moradabad
D-80, Sai Mandir Road, A-46, Deendayal Nagar, Phase I, Ram Ganga Vihar Phase 2, Moradabad, Uttar Pradesh 244001 Landmark : Sai Mandir Road ID : DEU1002 Service : Cash Dispenser and Cheque Deposit
Mumbai
Sidrah, Cts No. 624, Khar (W), Mumbai - 400052. Landmark : Corner Of SV Road & 8th Road ID : DEU0104 Service : Cash Dispenser and Cheque Deposit Nirlon Knowledge Park, Block 1, Western Express Highway, Goregaon (E), Mumbai - 400063. Landmark : Next to Hub Mall ID * : DEU0111 Service : Cash Dispenser and Cheque Deposit Nirlon B7 , 3rd Floor, Nirlon Knowledge Park , Off Western Express Highway, Goregaon (E), Mumbai - 400063. Landmark : Next to Hub Mall ID * : DEU0126 Service : Cash Dispenser The Capital, Ground Floor, C-70, G Block, Bandra Kurla Complex, Mumbai - 400051. Landmark : Next to MMRDA Parking Area ID : DEU0127 Service : Cash Dispenser Deutsche Bank House, Hazarimal Somani Marg, Fort, Mumbai - 400001. Landmark : Near Sterling Multiplex ID : DEU0128 Service : Cash Dispenser Deutsche Bank Centre, Floor 5, Block B4, Nirlon Knowledge Park, Goregaon (E), Mumbai - 400063. Landmark : Next to Hub Mall ID * : DEU0129 Service : Cash Dispenser
Noida
Deutsche Bank AG, Ground Floor, Som Datt Towers, K-2, Sector 18, Noida - 201301. Landmark : Som Datt Towers ID : DEU0202 Service : Cash Dispenser and Cheque Deposit
Pune
Suprem, CTS no 1337/2, Shop no 133/1 & 134/2, Main ITI Road, Aundh, Pune - 411007, Maharashtra. Landmark : Opposite Ozone ID : DEU0801 Service : Cash Dispenser and Cheque Deposit DBOI Global Services Pvt Ltd, Tower C, Tech Park One, Airport road, Yerwada, Pune - 411006. Landmark : Next to Don Bosco school ID * : DEU0808 Service : Cash Dispenser 7th Floor, DBOI Global Services Pvt. Ltd., Tower 5, Cybercity, Magarpatta City, Hadapsar, Pune - 411013. Landmark : Tower 5, Magarpatta City ID * : DEU0809 Service : Cash Dispenser and Cheque Deposit
Salem
Raj Tower, No. 4, Brindavan Road, Fairlands, Salem - 636007. Landmark : Opposite to Jaya Hospital ID : DEU1101 Service : Cash Dispenser
Surat
Block no. D, Shop no. 4, Indarprashta Complex, Ground floor, Citylight Road, Surat - 395003. Landmark : Opposite Citylight Mall ID : DEU1403 Service : Cash Dispenser

Grievance Redressal

Level 1

Email at customer [dot] care [at] db [dot] com or from customer's online banking account
Customer can call our 24-hour phone banking number 1860 266 6601
Visit the nearest Deutsche Bank branch. Click here
Send a letter to-
- Customer Care,
  Deutsche Bank AG,
  PO Box 9095, Mumbai – 400063

Level 2

In case the grievance is not resolved within 7 working days from the date of registration

Customer may escalate to email: "head [dot] services [at] db [dot] com"

Level 3

In case the grievance is still not resolved within 10 working days by the head services team

Customer may write to the Bank's Nodal Officer of the Region

Level 4

Customer may contact the Principal Nodal Officer

Ms. Nalanda Kadam
Principal Nodal Officer
Deutsche Bank AG, India
Private and Commercial Clients
PO Box Number - 9094
Goregaon Post Office
Goregaon (E), Mumbai 400063.
Email: nalanda [dot] kadam [at] db [dot] com

Level 5

If customer does not hear regarding their complaint within 30 working days, can approach-

Banking Ombudsman

Nodal Officers

Principal Nodal Officer

Ms. Nalanda Kadam
Address: Deutsche Bank AG, Nirlon Knowledge Park, B1,
Off Western Express Highway, Goregaon
(East), Mumbai - 400063, India.
Email: nalanda [dot] kadam [at] db [dot] com
Landline: 022-71806425
Fax: 022-71803963

Nodal Officer: Delhi / Noida / Gurgaon

Mr. Ankush Choudhary
Vice President & Regional Head - North
Address: Deutsche Bank AG, ECE House, 28 - K G Marg,
New Delhi - 110001, India.
Email: ankush [dot] choudhary [at] db [dot] com
Landline: 011-71109699
Fax: 011-71109666

Nodal Officer: Kolkata

Mr. Yogender Singh
Area Head
Address: Deutsche Bank AG, Ground Floor, 9 Shakespeare Sarani,
Kolkata - 700071, India.
Email: yogender [dot] singh [at] db [dot] com
Landline: 033-71009600
Fax: 033-71009666

Nodal Officer: Chennai / Salem / Vellore

Ms. Jayashree Rajan
Area Head
Address: Deutsche Bank AG, 4-4 A Western Tower, Sunny Side,
Shafee Mohammed Road, Thousand
Lights, Chennai - 600006, India.
Email: jayashree [dot] rajan [at] db [dot] com
Landline: 044-71309611
Fax: 044-71309660

Nodal Officer: Bangalore

Mr. Saurabh Sharma
Vice President & Regional Head - South
Address: Deutsche Bank AG, Floor Ground, Raheja Towers, 26-27
M G Road, Bangalore - 560001, India.
Email: saurabh [dot] sharma [at] db [dot] com
Landline: 080-71935501
Fax: 080-71935555

Nodal Officer: Mumbai

Mr. Anand Thomas
Vice President & Regional Head - West I & East
Address: Deutsche Bank AG, Floor Ground, DB House, Hazarimal
Sonami Marg, Mumbai - 400001, India.
Email: anand [dot] thomas [at] db [dot] com
Landline: 022-71804501
Fax: 022-71804545

Nodal Officer: Kolhapur / Aurangabad / Pune

Ms. Radhika Apte
Vice President & Regional Head - West II
Address: Deutsche Bank AG, Floor Ground, Suprem, Main ITI Rd,
Opp Ozone, Pune - 411007, India. Email: radhika [dot] apte [at] db [dot] com
Landline: 020-71249010
Fax: 020-71249001

Nodal Officer: Ludhiana

Mr. Darpan Wadhwa
Area Head
Address: Deutsche Bank AG, Floor Ground, SCO 9-10, Green Park Avenue,
Canal Colony, Pakhowal
Road, Ludhiana - 141002, India.
Email: darpan [dot] wadhwa [at] db [dot] com
Landline: 0161-6624500
Fax: 0161-6624500

Nodal Officer: Moradabad

Mr. Lalit Pathak
Area Head
Address: Deutsche Bank, 8 km Mangupura, New Moradabad, Moradabad
- 244001, India.
Email: lalit [dot] pathak [at] db [dot] com
Landline: 0591-6544405

Nodal Officer: Ahmedabad

Mr. Rajeev Gupta
Area Head
Address: Deutsche Bank AG, 637, Gulbai Tekra, Off C.G.Road, Ahmedabad
- 380006, India.
Email: rajeev-s [dot] gupta [at] db [dot] com
Landline: 079-71015011
Fax: 079-71015060

Nodal Officer: Surat

Mr. Varun Shukla
Area Head
Address: 124, Rajmal Lakhichand Building, Ghod Dod Road, Surat
- 395007, India.
Email: varun [dot] shukla [at] db [dot] com
Landline: 0261-6647222
Fax: 0261-6647239

All India Banking Ombudsman

Form Centre

Customer Care Address

Deutsche Bank AG,
PO Box 9095,
Mumbai - 400 063.

Corporate Office

Deutsche Bank AG
Corporate Headquarters in India
Deutsche Bank House, Hazarimal Somani Marg
Fort, Mumbai 400 001,
India.
Tel: 022-66584600

India Customer Care