ANNEXURE-II
INTERNET BANKING
Date : ______________
Time : ______________

CUSTOMER SATISFACTION FEEDBACK FORM :

Name of the customer : ___________________________________
Branch Name : ___________________________________
Region : ___________________________________
Zone : ___________________________________
Account No : ___________________________________
Banking with CBI since : ___________________________________
1. What were your reason for choosing our online banking service ? Please select all that apply :
Convenience
To save time
24 hour access to accounts
Other
2. How often do you use our online service
Daily
Weekly
Monthly
Yearly
3. Which online features do you use regularly? Please select all that apply
Pay Bills
Make an account enquiry
Transfer funds between accounts
Government transactions
ASBA
Account Statement
4. Please rate the following online features :
Excellent Good Neutral Poor N/A
Bill Payment
Balance
enquiry
ASBA
Government
Transactions
Transfer Funds
Account
Statement
5. Would you use your mobile phone to do your banking ?
Yes
No
N/A
6. Which of the following mobile banking features would you use ? Please select all that apply :
Balance Enquiry
Utility Bill Payment
Funds transfer to own account
Stop Cheque payment
Cheque Book request
Funds transfer to other accounts within Bank.
Funds transfer to other Bank accounts
7. Do you still visit our branches since you started using our online banking ?
Yes
No
N/A
8. Overall, how satisfied are you with our online banking service ?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
9. Are you availing Internet Banking services of other Bank ? O Yes O No
10. If yes, which services you would like Central Bank to offer to you in Internet Banking?
11. If you have any comments for improvement of our Internet Banking. Please suggest.