Regarding my complaint dated 06 July 2026, for which I have not received any satisfactory resolution despite multiple follow-ups.

Today, I received a call from the Croma Customer Support team. During the call, the representative once again requested the details of my original service request so that a technician could be arranged. I clarified that my complaint is not about scheduling another technician visit. A service request had already been raised, and after an unreasonable delay of nearly 28 days, a technician eventually visited my residence.

I further explained that my complaint concerns the following unresolved issues:

The excessive delay in providing service.
The unjustified collection of ₹708 as labour charges despite my active ZipCare protection plan.
The pending refund of the labour charges.
The failure to provide the benefits promised under the 4-Year ZipCare AC All In One Protection Plan.

Although the representative informed me that my feedback had been recorded, no update or timeline was provided regarding the refund of the ₹708 labour charges or the status of my complaint. I was given no explanation as to why the refund remains pending or what action is being taken to resolve the matter. It is extremely disappointing that, despite several follow-ups over the past few weeks, I continue to receive only generic responses without any meaningful resolution.

For clarity, the facts are as follows:

I purchased a Samsung Air Conditioner from Croma along with a 4-Year ZipCare AC All In One Protection Plan worth ₹9,999.
Since the date of purchase, none of the preventive maintenance services promised under the plan have been provided.
My recent service request remained unattended for nearly 28 days, despite repeated follow-ups.
When the technician finally visited, the diagnosis could not be completed due to a power outage.
Only the indoor unit was cleaned. The outdoor unit was neither inspected nor serviced.
No repair work was carried out.
Despite the service remaining incomplete and my active ZipCare plan being in force, I was charged ₹708 towards labour charges.

Following my complaint, I was contacted by a representative from Zopper (Mr. Tanzeem) regarding the refund. As requested, I promptly shared my bank account details and subsequently my UPI ID.

The communication timeline is as follows:

06 July 2026: Contacted by the Zopper representative regarding the refund and shared my bank account details.
07 July 2026: Shared my UPI ID as requested. I was informed that the refund was being processed and that confirmation would be provided upon completion.
09 July 2026: Followed up but received no response.
16 July 2026: Sent another follow-up but again received no response.

As of today, I have neither received the refund nor any update from either Zopper or Croma regarding its status.

It is unacceptable that I have had to repeatedly follow up for a refund that was already acknowledged and promised by your representative.

At this stage, I have completely lost confidence in the quality of service provided under the ZipCare plan. I purchased this protection plan in good faith, expecting timely service, preventive maintenance, and hassle-free support. Unfortunately, none of these commitments have been fulfilled.

Since the promised benefits of the ZipCare plan have not been delivered and the service provided falls far below the standards represented at the time of purchase, I no longer wish to continue with this protection plan.

Accordingly, I hereby request the following:

Immediate cancellation of my 4-Year ZipCare AC All In One Protection Plan.
A full refund of the ZipCare plan amount (₹9,999), as the promised services have not been provided and the plan has failed to deliver the benefits for which it was purchased.
Immediate refund of the ₹708 labour charges collected despite my active ZipCare plan and the incomplete service.
A written explanation addressing:
Why the promised preventive maintenance visits were never carried out.
Why my service request was delayed by nearly 28 days.
Why labour charges were levied despite my active protection plan.
Why the refund acknowledged by your representative has still not been processed.
Written confirmation of the cancellation request along with a clear timeline for processing both refunds.

Please treat this communication as my final notice.

If I do not receive a satisfactory written response and complete resolution within five (5) working days from the date of this email, I will have no alternative but to pursue appropriate legal and consumer remedies. This will include filing a complaint with the National Consumer Helpline (NCH) and initiating proceedings before the District Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, seeking, among other reliefs:

Refund of the ₹9,999 ZipCare plan amount.
Refund of the ₹708 labour charges.
Compensation for deficiency in service.
Compensation for the mental harassment, inconvenience, and unnecessary delays caused.
Litigation costs and any other relief deemed appropriate by the Hon'ble Consumer Commission.

I sincerely hope this matter can still be resolved amicably without the need for legal proceedings. However, considering the repeated delays, failure to provide the promised services, poor communication, and the continued inaction despite acknowledging the refund, I am left with no alternative.

I expect a written response and a clear resolution at the earliest.

I am Manik das i perches sodepur croma stor.
Croma pro Qled tv 32 inchi date 5.06.2026. defective product please replacement contract number my 7890 843 425

i purchase vasing machine from croma store.purchaase date is 15/10/2025 and recived on 18/10/2025.they can not give instollation not for 1 motnh still they do not give instolattion but they replay every time for2-3days.but still dont give serives. nana mova branch360005 . croma service is very bad.on service number they can not give replay properly.not recive calls .not follow up regarding service. i dislike the servise.

I purchased a Croma AC from Croma store at Porvorim, Goa in April 2023. Simultaneously,I purchased their Zipcare (unlimited maintenance) plan for Rs. 6999/-for four years to commence after expiry of brand warranty of one year i.e. to be effective from April 2024 and to end in April 2028. While selling the Zipcare plan their sales executive promised that any complaint raised under the said plan will be attended within 48 hours. I lodged a service request on 10th March 2025 for servicing of my AC, which has not been attended by them till today i.e. 21 March 2025. I have asked them that if they're not able to fullfill their contractual obligations, they should refund the money obtained through false promises. They are neither attending my complaint nor refunding the money. To me it seems all a scam. All would be customers of Croma, please beware of their false narratives.

They delivered a rat bitten washing machine

This Branch has more Sales personnel than customers. As you enter these idiots throng on you as if they care for you so much.

Once you buy the equipment, thats it. They just dont care for you.

In my case I bought 4 Nos. Croma 1T unit. They were just rushing to deliver the units. I told them only after they survey the site conditions they should deliver and install the units subsequently.

They said Yes Yes Yes for everything. But what they did was just, blindly delivered the units. Subsequently when their AC engineers saw the site they say the drain pipe laid is not ok and many things. My request was absolutely straightforward,. I am buying the AC units for my new flat. If at all there is requirement for changing to another brand, another unit they should inter-change. Inspite of agreeing to this, they were playing hide and seek. Saying another model not in stock, higher tonnage is not there and various reasons. I dont think they are good people to deal with.

Dear sir/madam,

I have purchased an voltas window air conditioner with your company along with extended warranty service package for 36 months from croma Prabhadevi .

I had complained as air condition cooling was not available on 6th Feb 2024. There was delay & no one arrived at my place to solve issue. Now again I have complained on 19th Feb the technician came on 22nd & checked the machine. He said he will come next day with another person & will solve issue as he was unable to bring the machine out as it was a window air condition he thought it was a split .Today I called him what time he is coming then he asked for money to come again.

I have taken the 36 months zipcare.my complaint of non cooling is not solved. Kimdly do the needful ASAP. As I am a senior citizen & I have taken this with croma assurance.

Rgds
Ashok

Hi Team,

I have purchased croma tv 40 inch on 27-May-2023 from Tata neu app and delievery date was 29-May-2023. I have not recieved this product yet, nor have i recieved any update. Please i want to know where it is getting delayed. Please i need a solution asap.

I have purchased apple iPhone 13 online. While waiting for delivery. That day courier boy said your order is returning back as per customer request. I have told them we never raised that kind of request. Neither any call received from any one. Till time neither I got the parce nor get payment return. I am literally stuck. Worst experience ever.
Complaint id : C000064276

It's been like a month and a half i raised my complaint regarding the washing machine but my issue isn't resolved yet. So called technicians never show up and even after calling they don't attend the calls, showroom staff is a waste and of no help at all. Location hubli Karnataka.

Dear Sir,

I have bought sector 12 from Gurgaon Croma on mobile and the staff there is very bad and talk very rudely with the customer and spend a lot of time in billing. Why sit and teach the entire staff how to talk to the customer.

My AC is not working. LAst year I purchased it there is no contact details to customer service what should I do

I hvae any try for communication but not connected coustmer number
Many requests Change my machine
But not any responce
My number

Croma vadodara is keeping very bad product.we had bought tv, ac , mobile all product was obsolete and within 1 year it was damaged. Very poor customer service and selling old and defective products. Please check properly before buying from croma.

Very poor service from croma exclusive stores of mangalore.

Dear sir
Cannot find any complain no's on web ... My Croma Make,1.5 TR split AC is not working properly can I get a complaint no.for Ahmedabad City

Hello im from new delhi Vasant kunj im searching a job like salesadvisor . Please contact me