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Croma Customer Care No. 1860-2662 7662
Updated on Thursday, 8 September 2022 - 4:18pm
Email
Organization:
Croma All India Number(s):
- 1860-266-27662 (Customer support,24x7)
- 040-4651 7910 (Alternate No. For Customer Support)
- 7207 666 000 (For register a service request)
Website:
Official Website IVRS Menu No. 186026627662
Select Your Preferred language: English, Hindi
- Press 1: For query related to store purchase
- Press 2: For query related to online purchase
- Press 3: For e-waste disposal
customersupport [at] croma [dot] com ( General Queries
Important Links
Store locator
Officer Contact Details
| Designation | Contact No. | |
|---|---|---|
| Grievance Officer | 186026627662 040-46517910 |
grievance [dot] officer [at] croma [dot] com |
| Nodal Officer | 186026627662 040-46517910 |
nodal [dot] officer [at] croma [dot] com |
Return & Cancellation
- Product is returnable only if the product received in a damaged or has missing part or accessories or is different from what you order
- You can raise a request for refund only if the product received is damaged, late delivery or not delivered.
- For more information please read.
For Shipping
- The shipping period of the product usually takes 7 working days from the date of delivery
- Shipping is free for all products.Product is delivered through reputed courier services
- For more information please read.
Head Office
Infiniti Retail Limited,
Unit No. 701 & 702, 7th Floor,
Kaledonia, Sahar Road,
Andheri East, Mumbai 400 069
Fax: 022-67613669
Social Sites
Related Links:
Comments
misrepresentation on zip warranty
Dear sir/madam,
I have purchased an voltas window air conditioner with your company along with extended warranty service package for 36 months from croma Prabhadevi .
I had complained as air condition cooling was not available on 6th Feb 2024. There was delay & no one arrived at my place to solve issue. Now again I have complained on 19th Feb the technician came on 22nd & checked the machine. He said he will come next day with another person & will solve issue as he was unable to bring the machine out as it was a window air condition he thought it was a split .Today I called him what time he is coming then he asked for money to come again.
I have taken the 36 months zipcare.my complaint of non cooling is not solved. Kimdly do the needful ASAP. As I am a senior citizen & I have taken this with croma assurance.
Rgds
Ashok
About tv insurance
I was having a croma tv since 1 year but not it is stolen can you guys plz let me know if there is any help from your side what I do for my stolen croma tv is there any option to get any insurance facility???
Croma TV 40 inch Not Delievered
Hi Team,
I have purchased croma tv 40 inch on 27-May-2023 from Tata neu app and delievery date was 29-May-2023. I have not recieved this product yet, nor have i recieved any update. Please i want to know where it is getting delayed. Please i need a solution asap.
Product Not Received
I have ordered One Product But Not Received
Humiliation and pathetic experience
I have purchased apple iPhone 13 online. While waiting for delivery. That day courier boy said your order is returning back as per customer request. I have told them we never raised that kind of request. Neither any call received from any one. Till time neither I got the parce nor get payment return. I am literally stuck. Worst experience ever.
Complaint id : C000064276
One of the worst customer
One of the worst customer service by Croma. They are least bothered about customer complaints. They will not fix the issue but will close the ticket raised, more importance towards ticket closure than fixing or providing a resolution.
Issue not resolved.
It's been like a month and a half i raised my complaint regarding the washing machine but my issue isn't resolved yet. So called technicians never show up and even after calling they don't attend the calls, showroom staff is a waste and of no help at all. Location hubli Karnataka.
Ac service
Croma bkvas service provider h. Yha se koi bhi product lena ka matlab h aap humesa presan rhoge. Aapki kise bhi problem ka koi solution nhi h.please arrange a ac service asap
complaint against sector 12 gurgaon
Dear Sir,
I have bought sector 12 from Gurgaon Croma on mobile and the staff there is very bad and talk very rudely with the customer and spend a lot of time in billing. Why sit and teach the entire staff how to talk to the customer.
Service center
Hello I am saqib from lakhimpur kheri uttar pardesh i want croma service center for a good service for coustomer....... Plz contact me
Service
I want service my washing machine
Worst after service.
Worst after service. Complaining since last 15 days and still no one has visited my home for the service of a washing machine
AC not working
My AC is not working. LAst year I purchased it there is no contact details to customer service what should I do
Wrong not fitting right time
Mysore croma showroom fitting problem...not fitting right time croma tv is best .... .... delivery problem and fitting problem I complent....it
Damage washing machine received
I hvae any try for communication but not connected coustmer number
Many requests Change my machine
But not any responce
My number
My AC is not installed properly
Dear Sir,
I have purchased 1.5 T split AC before 6 month. But installation not done as proper way and the dirty & rainy water coming inside at the time of rain and damaged my wall.
I have tried on customer care number. But due to call drop, I can't register my complaints.
Please do needful at your earlies and oblige. Thank you.
Product
Croma vadodara is keeping very bad product.we had bought tv, ac , mobile all product was obsolete and within 1 year it was damaged. Very poor customer service and selling old and defective products. Please check properly before buying from croma.
delivery issue
very bad servicing i have booked haier washing machine on 15/08/2020 there person committed with me within a 2 days will be delivered on home and today is 4th days but still i am not get any response from croma.
Very poor service from croma
Very poor service from croma exclusive stores of mangalore.
Tv not installed more then two days
Tv not installed more then 48 hours ovEr
As Same our tv volume not
As Same our tv volume not working properly and the workers are saying we are but nothing verry bad service and not answering the phone also
My refrigerator fan continued on and refrigerator over hiting
My refrigerator fan continue on and refrigerator over hiting and macnic ask not any folt pls help
Complaint of AC not working
Dear sir
Cannot find any complain no's on web ... My Croma Make,1.5 TR split AC is not working properly can I get a complaint no.for Ahmedabad City
Complain Regarding Poor ServicesComplain Regarding Poor Services
Dear Sir/Madam,
We have bought 3 TV from your Croma Centre on dated 18th Oct, 2019 & 20th Oct, 2019 from your Ahmedabad Iskon Branch Croma Centre
Regarding that all tv has been transfer to Rajkot Address that have been received after 5 days but till date installation is still pending and we have many time follow up but no response from croma ahmedabad all the sales team.
This is the worst and very poor services after sales in croma.
So, our management has been decided to return this product and refund our payment.
Job search
Hello im from new delhi Vasant kunj im searching a job like salesadvisor . Please contact me