Email

• css [at] crissfin [dot] com (For Customer Care)
• contact [at] crissfin [dot] com (For General Query)

Important Links

• Contact Form
• Branch Locator

For Complaint

Level 1:

• For any complaint customer can contact the Branch Manager and report their complaint/grievance by filling the Complaints Register.
• If your complaint is still not resolved then you can contact at the details given below or visit your nearest Branch Location
  Contact No.: 18001025519
  Email: css [at] crissfin [dot] com
  Timing: 9:30am-6pm (Mon-Sat, Except 2^nd and 3^rd Saturday)
• You will receive a resolution within 15 days.

Level 2:

• If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 then you can escalate the issue to the officers at the details given below:
  

  Sr.No.	Designation	Email
  Contact No.: 18001025519 Timing: 9:30am-6pm (Mon-Sat, Except 2nd and 3rd Saturday)
  1	Grievances Redressal Officer	akhilesh [dot] svs [at] crissfin [dot] com
  2	Principal Nodal Officer	compliance [at] crissfin [dot] com

Level 4:

• If your query is not resolved or you are not satisfied with the resolution given, then you can escalate your complaint to Central Banking Ombudsman at:
  Contact No.: 14448 (9:30am-5:15pm)
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4^th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through Complaint Management System (CMS) Portal , Non-Banking Financial Company (NBFC) .

Offices Address

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