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Connect Broadband Customer Care No.

Updated on Tuesday, 21 January 2025 - 5:11pm
Organization: 
Toll free Number(s): 
  • 1800 137 1234 (For New Connection)
Website: 
Official Website

IVRS Menu : 0172-505 0505/ 0172-505 5355

  • Press 1: If you are an existing customer.
    • Press 1: For Bill Related Query.
    • Press 2: For Technical Related Query.
  • Press 2: For New Connection.

Emails

  • customercare [at] connectbroadband [dot] in (For Customer Support)
  • customercare [at] infotelconnect [dot] com (For Contact Support)

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Important Links

For Broadband Services

Toll Free No.: 18001373030
Contact No.: 0172-5050505

Customer Support

Sr No. Service Dial
For Connect Users
1 Customer Support table Directory Assistance From Connect No.s 197
2 For Wireline Faults/ Internet/Technical Complaints 198
3 For VAS Deactivation 155223
4 For Product And Scheme/Billing 199
5 For Enterprise Solutions 1999
6 For DND/NCPR helpline 1909
For Non-Connect Users
7 For Product And Scheme/Billing 0172-5050505
8 For Wireline Faults/
Internet/Technical Complaints		 0172-5055355

Return/Refund Procedure

  • For any query related to return/refund, you can contact to 0172-5050505 or mail at customercare [at] connectbroadband [dot] in.
  • Refund will be processed as per TRAI terms and condition.
  • For more information, please read.

Zonal Office Contacts

Sr No. Location Contact Address
1 Amritsar 0183-5094327, 0183-5094121 SCO 44, Nagpal tower 2 District Shopping complex,
Ranjit Avenue Amritsar - 143001
2 Chandigarh   B-71, Industrial Area, Phase VII, Mohali,
Punjab - 160055
3 Jalandhar 0181- 5080244 KM Stone 8, GT Road, Paragpur, Jalandhar 144005
4 Ludhiana 0161-5010083 3rd floor, Connect office, Elite arcade, Mall road,
Ludhiana - 141001
5 Patiala 0175-5000700, 0175-5000182 S.C.O. (Comm) # 10 Ff, Chotti Baradari, The Mall,
Patiala, Punjab, 147001

Appellate Authority Contact Detail

Contact No.: 0172-5013060
Timings: Mon-Fri, 9:30am-6pm
Email: appellate [dot] authority [at] infotelconnect [dot] com
Address: B-71, Phase - 7,
Industrial Area, Mohali-160055
Fax: 0172-5091920

Office Address

Sr No. Location Contact Address
1 Registered Office   Quadrant Televentures Limited (Formerly HFCL Infotel Limited)
Plot No. 196 Flat No 6, Dinkar Appartment, Ulkanagri,
Behind Gayakwad Classes, Aurangabad- 431005
2 Corporate Office 0172-5090000 B-71, Industrial Area, Phase 7, Mohali, Punjab - 160055

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