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Connect Broadband Customer Care No. 0172-505 0505

Updated on Tuesday, 9 June 2026 - 6:00pm
Organization: 
Toll free Number(s): 
  • 1800 137 1234 (For New Connection)
All India Number(s): 
  • 0172-505 0505 (For Customer Support)
  • 0172-505 5355 (Alternate Customer Support)
Website: 
Official Website
iOS App: 
Connect Broadband
Android App: 
Connect Broadband

IVRS Menu : 0172-505 0505 / 0172-505 5355

Select your preferred language

  • Press 1: If you are an existing customer
  • Press 2: For new connection

Email

  • customercare [at] connectbroadband [dot] in (For Customer Care)

Important Links

Important Contact Details

Sr.No. Service Contact/Helpline No.
For Connect Users
1 Customer Support table Directory Assistance From Connect No's 197
2 For Wireline Faults/ Internet/Technical Complaints 198
3 For VAS Deactivation 155223
4 For Product And Scheme/Billing 199
5 For Enterprise Solutions 1999
6 For DND/NCPR helpline 1909
For Non-Connect Users
7 For Product And Scheme/Billing 0172-5050505
8 For Wireline Faults/
Internet/Technical Complaints		 0172-5055355
Advance Bill Payment Discount
9 Missed Call Service For Advance Bill Payment 18001373030

Zonal Offices Contact Details

Sr No. Location Contact No. Address
(Quadrant Televentures Limited)
1 Amritsar 0183-5094327, 0183-5094121 SCO 44, Nagpal tower 2 District Shopping complex, Ranjit Avenue Amritsar - 143001
2 Jalandhar 0181-5080244 KM Stone 8, GT Road, Paragpur, Jalandhar 144005
3 Ludhiana 0161-5010083 3rd floor, Connect office, Elite arcade, Mall road, Ludhiana - 141001
4 Patiala 0175-5000700, 0175-5000182 S.C.O. (Comm) # 10 Ff, Chotti Baradari, The Mall, Patiala, Punjab, 147001

For Complaint

  • For any query/complaint, you can contact to the customer support team.
  • If your complaint is not resolved then you can contact the officers given below:
    Sr.No. Name Designation Contact No. Email
    1 Gulshan Arora Nodal Officer 9716199515 gulshan [dot] arora [at] infotelconnect [dot] com
    2 Peeyush Kumar Mishra Alternate Nodal Officer 9990035776 peeyush [dot] mishra [at] infotelconnect [dot] com
    3 Ms. Archana Sharma Appellate Authority 0172-5013060 (Mon-Fri, 9:30am-6pm),
    Fax: 0172-5091920    		 appellate [dot] authority [at] infotelconnect [dot] com

Return And Refund

  • For any query, you can contact to the customer support team.
  • Refund will be processed as per TRAI terms and condition.
  • For more information, Please read .

Office Addresses

Email: customercare [at] infotelconnect [dot] com

Sr.No. Location Address
(Quadrant Televentures Limited)
1 Registered Office Plot No. 196 Flat No 6, Dinkar Appartment, Ulkanagri, Behind Gayakwad Classes, Aurangabad- 431005
2 Head Office B-71, Industrial Area, Phase 7, Mohali, Punjab - 160055

Contact No.: 0172-5090000

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