Connect Broadband Customer Care No. 0172-5050505

Organization: 
Toll free Number(s): 
  • 18001371122
All India Number(s): 
  • 0172-5050505 (For Product & Scheme/Billing)
  • 0172-5122222 (For Prepaid Helpline)
  • 0172-5055355 (For Wireline Faults/ Internet/Technical Complaints)
  • 0172-5013060 (Appellate Authority)
  • 0172-5090000 (Nodal Officer)

Email

  • customercare [at] infotelconnect [dot] com
  • appellate [dot] authority [at] infotelconnect [dot] com

Important Links

Broadband Services

App

For Connect Users

  • Dial - 198 (toll free) For Wireline Faults
  • Dial - 198 (toll free) For Internet/Technical Complaints
  • Dial - 0172-5122222 (For Prepaid Helpline) (charges as per tariff plan).
  • Dial - 155223 (toll free) For VAS Deactivation
  • Dial - 199 For Product & Scheme/Billing
  • Dial - 1999 For Enterprise Solutions
  • Dial - 1909 For DND/NCPR helpline

For Non-Connect Users

  • Dial - 0172-5050505 For Product & Scheme/Billing
  • Dial - 0172-5055355 For Wireline Faults/ Internet/Technical Complaints

Details of Appellate Authority

  • Name : Ms. Archana Sharma
  • Contact Number : 0172-5013060
  • Fax Number : 0172-5091920
  • Address : B-71, Phase - 7, Industrial Area, Mohali-160055
  • Timings : 9:30 am to 6:00 pm (Monday to Friday)
  • E-Mail : appellate [dot] authority [at] infotelconnect [dot] com

Sales/Zonal Offices

Location Contact No. Address
CHANDIGARH 0172-5071046 / 1044 S.C.O. (COMM) # 451-452, FF, Sector 35-C,Chandigarh,
LUDHIANA 0161-5010083 / 5010106 3rd Floor, Elite Arcade, Mall Road,Ludhiana - 141001
PATIALA 0175-5000700 / 5000182 SCO 10, First Floor, Chotti Baradari,Patiala - 147001
AMRITSAR 0183-5094327 / 5094121 SCO 5, District Shopping Complex,Ranjit Avenue,Amritsar - 143001
JALANDHAR 0181- 5080244 K.M. Stone 8, G.T. Road, Paragpur,Jalandhar - 144005,
BATHINDA 0164-500 4036, 500 4002/3 II Floor, 3038, Sardar Dalip Singh Ahluwalia Complex, Guru Kashi Marg,Bathinda - 151001

Nodal Officer

Mr. G. Srinivasan
Contact Number : 0172-5090000

Connect Care

Amritsar

  1. Connect Broadband Store Amritsar - 100 Feet Road Connect Care, Opposite Jaycee Motors 100 Feet Road,Amritsar 
  2. Connect Broadband Store Amritsar - Zonal Office,S.C.O. 5 District Shopping Centre Old Jail Road Ranjit Avenue Amritsar 
  3. Connect Broadband Store Pathankot - Sanwal Infotel,Patel Chowk Saili Road, Amritsar 
  4. Connect Broadband Store Gurdaspur - Sai Baba Murad Shah Ji Communication,Sangal Pura Road Near Gol Mandir, Amritsar 
  5. Connect Broadband Store Jandiala Guru - Hak Computers ,5373 Verowal Road Near Sangam PalaceJandiala GuruJandiala Guru , Amritsar 
  6. Connect Broadband Store Patti - Jolly Communication ,Shiwala Raod Opposite Gurudwara Patti Gpo ,Amritsar 
  7. Connect Broadband Store Quadian - Google Printer And Computer ,Near PSEB Office Mohalla AhemadianQadianQadian ,Amritsar 
  8. Connect Broadband Store Tarantaran - Sai Communication , Amritsar Road Jagdev Mkt Ist Floor Opposite Union Bank Tarn Taran,Amritsar 

Bathinda

  1. Connect Broadband Store Abohar - Ug Telecom ,Shop No 28,29,30 Mandi No. 2, Abohar, Bathinda
  2. Connect Broadband Store Barnala - Mittal Electricals , College Road Near Margo Battery Barnala Barnala ,Bathinda  
  3. Connect Broadband Store Bathinda - Zonal Office, Second Floor Sardar Dalip Singh Ahluwalia Complex Near New Bus Stand Guru Kashi Marg, Bathinda  
  4. Connect Broadband Store Faridkot - Coco Mandi No 2 Abohar.Phone NOS.1634500002   
  5. Connect Broadband Store Fazilka - Aayush Telecom, Opposite Arya Smaj Mandir Shastri Chowk Fazilka Fazilka , Bathinda
  6. Connect Broadband Store Ferozpur - Paras Sales, GT Road Opp Samundari Petrol Pump Ferozpur Cantt, Bathinda
  7. Connect Broadband Store Ferozpur - Sales Point: Namdev Chowk Near Shalimar Hotel Ferozepur city, Bathinda
  8. Connect Broadband Store Maur Mandi - New Rs: Near Sadhu Karyana Store Ganesha Mill RoadMaur MandiMaur Mandi , Bathinda
  9. Connect Broadband Store Zira - Raja Telecom : Bhushan Market Railway RoadZira , Bathinda  
  10. Connect Broadband Store Jaitu - Zip Communication : Bishnandi Bazaar Main Bazaar Jaitu Jaitu , Bathinda
  11. Connect Broadband Store Mudki - Aman Behal : Shop No.01 Near Post Office Mudki Mudki, Bathinda
  12. Connect Broadband Store Rampura Phul - Hindustan telecom : Fbs Colony Back Side Bus Stand Rampura Phul Rampura Phul , Bathinda

Chandigarh 

  1. Connect Broadband Store Chandigarh - Sector 35 :S.C.O. (Comm) # 451-452 1st Floor Sector 35C   
  2. Connect Broadband Store Chandigarh - Zonal Office : S.C.O. (Comm) # 62 1st Floor Sector 47C   
  3. Connect Broadband Store Kharar - Rv Enterprise : AAR VEE Enterprise, S.C.O. (COMM) # 2, ., ., ., DESU MAJRA ROAD, SUNNY ENCLAVE   
  4. Connect Broadband Store DeraBassi - M/S Kajal Infocom , Shop No. 1 near Maruti Showroom, Chandigarh Ambala Road
  5. Connect Broadband Store Baltana - A&A Enterprises : Shop (Comm) # 09 Pkl Road BaltanaSec -19 Zirakpur
  6. Connect Broadband Store Kurali - SS Communication : Unit (Comm)# Opposite Indra Chakki Morinda Road Kurali Ropar Ropar
  7. Connect Broadband Store Morinda - GS Telecom : Shop (Comm) # 443 Ward No - 01 Near Shugar Mill Main BazarMorindaMorinda
  8. Connect Broadband Store Panchkula - Vaishnav Telecom : S.C.O. (Comm) # Dss-317 1st Floor Sector 9
  9. Connect Broadband Store Ropar - Singh Telecom , S.C.F. Closed # Scf 39HFCL Infotel (Customer Care) Bela RoadRoparRopar
  10. Connect Broadband Store Mohali , SCF-114,PH-3B2, MOHALI   
  11. Connect Broadband Store Zirakpur - Vaishnav Enterprises , Shop No. 241 Upper Ground Floor, Devaji VIP Plaza, VIP Road

Ludhiana

  1. Connect Broadband Store Khanna - S N Communications : Scf 28 2nd Floor G.T.B MarketKhannaKhanna  
  2. Connect Broadband Store Ludhiana - Oswal Connextions : 13 Asian Lak Tower Backside Ansal PlazaGurudev Nagar   
  3. Connect Broadband Store Ludhiana - Zonal Office : Unit (Comm) # 3rd Floor Elite ArcadeThe Mall  
  4. Connect Broadband Store Moga - c/o Chetna Teleservice : C/O CHETNA TELE SERVICE, ABOVE SAARU MOBILE, IST FLOOR, ., G T ROAD, MOGA  
  5. Connect Broadband Store Jagraon - Lovely Enterprises: Siddhu Complex Link Road JagraonJagraon  
  6. Connect Broadband Store Ludhiana - Professional Panel: Hemkunt Complex Opposite Bijli Ghar Subhani BuldingBrown Road
  7. Connect Broadband Store Ludhiana - Shree Ganesh Telecom :Shop (Comm) # 125 Kapoor Market Daresi Road
  8. Connect Broadband Store Ludhiana - Ss Enterprises : HFCL Infotel LimitedS.C.O. (Comm) # Plot No.369 Industrial AreaOpposite Samar HotelRK Road, Cheema Chownk
  9. Connect Broadband Store Ludhiana - Surbhi Marketing : Salh Complax Dashmesh Nagar Gill Road
  10. Connect Broadband Store Samrala - Mishra & Company : Unit (Comm) # Shop No 7Guru Nanak RoadDhami MarketSamralaSamrala

Patiala

  1. Connect Broadband Store Patiala - Zonal Office : # 10 1st Floor Choti Baradari
  2. Connect Broadband Store Amloh - S2 Telecom : Near Billa Dhaba Opposite Dot exchange Amloh RoadAmlohAmloh  
  3. Connect Broadband Store Giddarbaha - New Rs Enterprises : Circular Road Near Shiv Mandir Shiv Mandir Opposite Old Telliphone Exchange Giddarbaha
  4. Connect Broadband Store Malerkotla - Mahadev Enterprises : G.T.B Nagar B/S Prem Lata Hopsital Near Vishal Mobile Point Malerkotla
  5. Connect Broadband Store Malout - Arav Telecom : Court Road Near Edward Ganj HospitialMaloutMalout
  6. Connect Broadband Store Mukatsar - Gurukirpa Communication : Shop (Comm) # C/O Naam Dhari Dera Kotkapura Chowk
  7. Connect Broadband Store Dhuri - Shivam Enterprises : Bypass Road Kakarwal Chownk Kakarwal Road Dhuri
  8. Connect Broadband Store Nabha - Aggarwal Telecom : Bhawanigarh Road Ghulad Mandi Near Bouran Gate Sangrur Road Nabha
  9. Connect Broadband Store Rajpura - Krishna Telecom : Shop No.06 Old Grain Market Rajpura Town Rajpura
  10. Connect Broadband Store Samana - Swiss Communication : Shop no. 17 Muncipal CommitteeSamanaSamana
  11. Connect Broadband Store Sangrur - Shree Ganesh Enterprises : Opposite Barota Tree Bara Patiala Gate Sangrur
  12. Connect Broadband Store Sirhind - Kajal Infocom - Opposite Nirankari BhawanLibra Complex Railway Road Sirhind
  13. Connect Broadband Store Sunam - Ghuman Telecom : Matharu Market Near Bus StandSunamSunam

Jalandhar

  1. Connect Broadband Store Hariana - S Kumar :Shop (Comm) #  Sikri Road Near Dr. Surinder Main BazarHarianaHariana   
  2. Connect Broadband Store Jalandhar - Paragpur : S.C.O. (Comm) # 8.K.M.Stone HFCL Infotel Limited G.T. Road Paragpur  
  3. Connect Broadband Store Jalandhar - Sodal : S.C.O. (Comm)# Sodal Road G.P.O. 
  4. Connect Broadband Store Mukerian - Mobile Express : S.C.O. (Comm) # - Makkar Complex Opposite Bus Stand G.P.Omukerian Mukerian  
  5. Connect Broadband Store Adampur - J.A. Eneterprises : Opposite Railway Road Main Road - Backside Bus Stand Adampur
  6. Connect Broadband Store Balachaur - Lovely Telecom : Gahoon Road Main BazarBalachaurBalachaur
  7. Connect Broadband Store Begowal - Soft Tech Computers : Near Badas Chowk (Bikaner Sweets)Opposite M C OfficeBegowal
  8. Connect Broadband Store Bholath - Soft Tech Computers : SHOP (COMM) # NR HDFC BANK, NAGAR BHOLATH SARKI, GPO, BHOLATH, KAPURTHALA, Punjab, 144622
  9. Connect Broadband Store Dasuya - Friends Telecom : Ward No.6 Near DPDO OfficeDasuyaDasuya
  10. Connect Broadband Store Goraya - Karan Communication : SHOP (COMM) # 5, C/O CONNECT OFFICE,Bada Pind Road, PHALPOTA MARKET,GATE NO. 1, OPP. DANA MANDI, GPO, GORAYA
  11. Connect Broadband Store Hoshiarpur - Ritika Marketing : S.C.O. (Comm) # - Near Node No.1 Jalandhar Road 1st Floor Maharaja Complex
  12. Connect Broadband Store Jadla - Lovely Telecom : MAIN CHOWK, VPO JADLA, JADLA VILLAGE,Near Tanki Road,JADLA, JALANDHAR, Punjab, 144514
  13. Connect Broadband Store Jalandhar - Zonal Office (Planet Connect) : 614-L C/O Planet Connect Model Town Mall Road
  14. Connect Broadband Store Hoshiarpur - Ritika Marketing: S.C.O. (Comm) # - Near Node No.1 Jalandhar Road 1st Floor Maharaja Complex
  15. Connect Broadband Store Jadla - Lovely Telecom : Gahoon Road Main Bazar Balachaur NawanshaharJadlaJadla
  16. Connect Broadband Store Jalandhar - Zonal Office (Planet Connect) : 614-L C/O Planet Connect Model Town Mall Road
  17. Connect Broadband Store Kapurthala - Sant On Line System Pvt Ltd : S.C.O. (Comm) # Ground Fioor Nanha Complex Cool Road Mall Road G.P.O
  18. Connect Broadband Store KartarPur - KBS Group : S.C.O. (COMM) # 4, NS MARKET, NR SHITLA MATA MANDIR, KARTARPUR, KARTARPUR, JALANDHAR, Punjab, 144801  
  19. Connect Broadband Store Lohian - Mittal Telecom : Main BazaarStation RoadNear Government QuarterLohianLohian
  20. Connect Broadband Store Nakodar - KBS Group : SHOP (COMM) # 109, -, SOHI COMPLEX, NAKODAR, NAKODAR, JALANDHAR, Punjab, 144040
  21. Connect Broadband Store Noor Mehal - KBS Group : S.C.F. (COMM) # C/o Connect Office, Nakoder Road, NR. UCO BANK, , NOORMAHAL, NAKODAR, Punjab, 141309
  22. Connect Broadband Store Phagwara - Karan Comm : S.C.O. (Comm) # - Parmar Complex Opposite Bust Stand G T RoadPhagwaraPhagwara
  23. Connect Broadband Store Shahkot - Mittal Telecom : Main BazaarNear Police StationOpposite Dina Nath Bartan BhandaarShahkotShahkot
  24. Connect Broadband Store Sultanpur-Lodhi - Mittal Telecom : S.C.O. (Comm) # Near Ber Sahib GurudwaraSultanpur-LodhiSultanpur-Lodhi   
  25. Connect Broadband Store Tanda - Badalia Telecom : S.C.O. (COMM) # -, BADALIA TELECOM, NEAR SHIMLA PAHARI, F/F, ABOVE EASY DAY, URMUR TANDA, G.P.O, TANDA, HOSHIARPUR, Punjab, 144204   

Telecom Consumer Charter

Registered Office

Quadrant Televentures Limited
(Formerly HFCL Infotel Limited)
Autocars Compound,Adalat Road,
Aurangabad, Maharashtra- 431 005

Corporate Office

B-71, Industrial Area,
Phase VII, Mohali,
Punjab - 160055
Phone No: 0172-5090000
Fax: 0172-5092100

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