Punjab Roadways Customer Care No.

All India Number(s): 
  • 080-47107878 (For all bus related queries, Payment/Refund/Cancellation Issue)


  • punbusadmin [at] travelyaari [dot] com (If you are not able to cancel ticket)
  • enquiry [at] punbusonline [dot] com (General Enquiry)
  • refund [at] punbusonline [dot] com (Refund Request)
  • info [at] travelyaari [dot] com (Tickets Enquiry)

Important Links

Online Bus Booking

Install App

Refund Queries

  • For refund related issues/queries please send your queries to
    Email Id mentioned in the ticket copy.

Inquiry Numbers of Different Bus Stops/Depots

Timing for Enquiry: 9.00 am to 5.00 pm

Depot  Landline Enquiry No Mobile No Mobile No
Bus Stand, Chandigarh
( Now At Mohali)
0172-2606672 9872779785 9872287123
Bus Stand, Shri.
Anandpur Sahib
01887-230073 9915128934 7973396862
Bus Stand, Roop Nagar  01881-222248 7973488532 -
Bus Stand, Batala  - 7973046381 9463363963
Bus Stand, Gurdaspur - 8847497147 9464547802
Bus Stand, Ludhiana 0161-2447015 7681986120 7681986130
Bus Stand ,Muktsar Sahib 01633-262452 8528650894
Bus Stand, Shaheed
Bhagat Singh Nagar
01823-224809 9463194023 6239099017
Bus Stand, Amritsar 0183-2551734 8054914576 9855531331
Bus Stand ,Hoshiarpur 01882-255313 9815233894 9463675381
Bus Stand, Nangal 01887-221300 9779505309 7986490589
Bus Stand, Jagraon - 9855454533 9417391126
Bus Stand, Moga 01636-239650 7901907902 7973793711
Bus Stand, Pathankot 0186-2220098 9876408484 7440000073
Bus Stand, Ferozepur 01632-220531 9914314836 -

Officers at Head Office

Jeevandeep Building, First Floor,
Sector 17 (Near TDI Mall),

Designation Phone No.
Principal Secretary Transport
-Cum- Chairman PUNBUS
Director, State Transport-Cum
- Managing Director PUNBUS
Additional Director (F&A)-Cum
- Executive Director (F & A) PUNBUS
Chief Store and Purchase Officer -Cum
- Executive Director (I.T) PUNBUS
Deputy Director, State Transport-Cum-
Executive Director (Operation) PUNBUS
Mechanical Automobile Engineer 0172-2704606
Administration Officer-Cum- Executive
Director (Admin) PUNBUS


Please Carry following documents compulsorily before boarding

  • Travel Ticket (1 Copy Or Ticket On Mobile)
  • Photo Identity Card (One Copy - Govt. Approved)

Other Information

  • Reporting time is 30 minutes before scheduled departure.
  • The arrival & departure time mentioned on the ticket are tentative timings and
    may change due to unforeseen events.
  • The coach will not leave the source before the time that is mentioned on the ticket.
  • Seats Will Be Confirmed Only After Successful Payment. (Depending Upon Seat Availability).
  • Management reserves the right to change the seat numbers.
  • Co-Seats of lady passenger travelling alone to be confirmed to a lady passenger only in case
    of online passenger.
  • Full ticket amount will be charged for children above 3 yrs age.

Baggage & luggage

  • Maximum 20kg of Baggage & Luggage is allowed per passenger.
  • Above 20kgs is chargeable as per policies.
  • Management is not responsible for any loss, theft or damages to the goods or property of the passenger.
  • Luggage & Baggage is carried at your own risk.
  • No Contraband articles are permitted to be carried by any passenger.

Ticket Cancellation / Modification / Refund

  • Cancellations are not entertained over phone
  • If you are not able to cancel ticket, please mail us to punbusadmin [at] travelyaari [dot] com
  • Cancellation charges within 1 hrs of Journey time - 100% (Of Ticket Value)
  • Cancellation charges between 8 Hrs and 12 Hrs of Journey Time - Rs. 10 (Per Seat)
  • Cancellation charges 6944 days 10 hrs:39 mins before journey time - Rs. 0
  • Cancellation charges between 1 Hrs and 4 Hrs of Journey Time - Rs. 50 (Per Seat)
  • Cancellation charges between 4 Hrs and 8 Hrs of Journey Time - Rs. 20 (Per Seat)
  • Cancellation of enroute bus stands will be carried out as per departure time from originating city.
  • Cancelled ticket amount is transferred back to the source, which means your credit / debit / net banking
    / cash card or mobile payment account. The cancelled ticket amount is refunded by the respective bank
    subject to terms and conditions of the bank.
If you need any assistance for repayments you can contact Call Centre 080-47107878.

Branch Offices

Location Contact No. Address
(ISBT Sector 17)
Chandigarh - 160 017
Amritsar Bus Stand 0183-2551734  
Pathankot Enquiry 0186-2220098  
(ISBT Sector 43)
0172-2606672 ISBT Bus Stand,
Sector 43,
Chandigarh - 160 043
Ludhiana Bus Stand 0161-2447015  
Ferozepur Enquiry 01632-220531  
Jalandhar Bus Stand 0181-2223755  
Hoshiarpur Enquiry 01882-255313  

Corporate Office

Chandigarh-Jeevandeep Building,
Sector 17, Chandigarh
Ph: 080-47107878


Bus Schedule of Nangal-Chandigarh-Nangal

Sir, I want the present bus schedule from Nangal to Mohali and Mohali to Nangal.


Bhupinder Singh Hira

Bus Schedule of Nangal-Chandigarh-Nangal

Sir, I want the present bus schedule from Nangal to Chandigarh and Chandigarh to Nangal.


Bhupinder Singh Hira

going to himachal

sir m kl himachal jana h kngra apne garm kya ludhina se koi bus pathakot tak jayegi kya sir muje btaaye plz jaldi


Just wanted to know buses are available for pathankot to Amritsar in sat sunday

About route change

Sir i m from bandala near tarn taran ..a punjab roadways bus from tarn taran left its destination from tarn taran at 7.33 am to delhi via jandaila ...i picked that bus daily at 6.55 am from bandala many of passengers also travel by that bus ..
But suddenly tarn taran depot change the route of that timing bus from via jandaila to goindwal kapurthalla..
Sir please its humble request please change the route of bus again via jandiala..
Many passengers suffered because no bus at that time avialable... and private mini buses who travelled from tarn taran to jandaila take so much timing to reach jandaila ..and further i have to wait for other buses to reach at my destination..
Please sir its humble request

Complaint about bus DRIVERS AND CONDUCTOR OF roadways buses

Sir, I belong to Village, Prempur, P.O. Narur. Sir Morning time Roadways di bus 8:10 to Panchhat to chaldiaa but Sahni tak aan da isda koi correct time ni aa. Mai Prempur to Sahni pehla tur k aandi aa 2 kilometer te aan ton baad v eh bus 8:15 ys 8:20 de time tak ponchdi aa but kade v Sahni Nahi rukdi, Iss ton baad wali bus jo 8:35 tak Sahni ponchdi aa oh v ether nahi rukdi. Bus bilkul Khali hon de bawjood v Driver bus nahi rokda. Speacially SANDEEP name da consutor bus kade nahi rokde. Jis karke mai dialy apni job ton late ho jandi aa and manu dubara tur k Khokhe tak jana painda hai. So plz apne staff nu kaho k bus Sahni rokya karna . Otherwise Manu POLICE COMPLAINT karni paini aa

Punjab roadways driver complaint

Dear sir,
M ropar m study krta hun m bhut grib privaar se smbnd rkhta hun mene bus pass bnaya h lekin bus pass bnaya na bnaya ek samaan h chandigarh se anandpur jaane wali bus ropar m nhi rokte specially evening time talwara to anandpur nd dharamshala to anandpur so plz sir humble request to u iske against action le thnku

COMPLAINT against dirty urinals/ toilet of bus stand Ludhiana

Sir it is respectfully submitted that the condition of toilet/ urinals of bus stand LUDHIANA very bad u say Swach Bharat abhian ki vaat laga di
On the other hand when contact Mr. Amit on duty he misbehave with me

Ticket collector Punbus misbehaving me .!

Dear Sir,

With respect I am regret to inform you that today i was taking ticket from Isbt 43 counter no 9, for traveling Chandigarh to Ropar : resume my duty.

Ticket collector of bus no 7633 (Punbus)dated 8-nov-2019 time morning 05 :30 has misbehaving me and not release my ticket.so please confirm to him and take strictly action so that he will not repeat this happen to other passanger. Even i was given to him actual fare to him , again i was trying to getting other bus i.e. CTU and other deputed bus he call to him others to do not authorised me to lifting others bus also.
Finally thanks to CTU bus he accepted my request and release my ticket.

Due to same activities i was delayed my 1 and half hours on my duty.!

So please requesting your valuable support for me..

Thanks & Best Regard's

Balance amount forget

Dear Sir,
This is a humble request to you. Today 26-10-19 I took bus from chandigarh at 14:33. Hawa shahar depot bus number on ticket is 9944.

My forget to take 440rs balance. I got Deboarded from bus at Ambala cantt. Bus was going to delhi.

Kindly share conductor's contact number.

I will be very thankful to you. I need this money urgent.

With regards,
Nirmal david

Cleanliness of Abohar bus stand

Modi’e Swach Bharat mission only failed by Abohar bus stand

Worse condition of Abohar bus stand

Saman bus me chut gya

Sir Mai Chandigarh to Jalandhar ke liye tikat lekr bus me gya aur maine apna saman bus ke seat pr rakh diya maine khane ke liye bus stand se kuch lene gya tabhi bus chali gye mai dusri bus se Jalandhar aa rha hu pls mere bag me kuch important doucument h pls khojne me meri madad kre bdi mehrbani hogi bus ka nubr hai 5875 punbus

Rough Driving

Today around 10:05am on Rigo bridge(Amritsar)
bus number PB02 AT9494 Punjab roadway bus come from wrong side and almost tried to hit me I was on activa..God save me otherwise that bus driver almost hit me as he was driving bus on wrong side. Moreover Bus was fully overloaded..
Please take strict action against that bus driver as your bus driver was driving roughly and on wrong side...

bad buss timing

Dear sir/madam

i want say that, raikot to jagraon route buses not come on right time specially morning time 8.30am buss miss time every day and evening time also so please take strict action .

thanks for read....

Punjab roadways driver complent

Dear sr . Apki roadways bus pathankot to haridwar PB 35 Q 9838 BUS ka driver drink krke drive kr raha hai . Uski denger driving se sabi pasinger preshan or dr rahe hai main bhi us bus main hu . So uske agenst action le thanks .

No fixed time & many other issue

Distance between khemkaran to amritsar to 65 km and usually private bus takes time 3 hour to reach destination and the bus condition is one of the worst they have so people from all here want to request that this way should be given to government bus so that we can reach any place on time.