Emails

• wecare [at] citi [dot] com (For Consumer Loan)
• serviceindia [dot] cfil [at] citi [dot] com (For Support)
• wecare [dot] cfil [dot] india [at] citi [dot] com (For Feedback/Query)

Important Link

• Frequently Asked Questions

Grievance Redressal Procedure

Level 1

• If you have any query/complaints, then you can contact to the Tollfree No. 1800119949 or you can also call at 011-39001111 or email at wecare [at] citi [dot] com, serviceindia [dot] cfil [at] citi [dot] com.

Level 2

• If you are not statisfied by the resolution provided in level 1, then you can contact to the Principal Nodal Officer.
  Name: Mr. Arjun Swarup
  Contact No.: 022-61756848
  Email: Cfil [dot] principal [dot] nodal [dot] officer [at] citi [dot] com
  Address: Citicorp Finance (India) Limited. First International
  Financial Centre, Plot Nos C-54 and C-55, G-Block,
  Bandra Kurla Complex, Bandra East, Mumbai - 400 051.

Level 3

• If your query/complaints is still not solved by the Principal Nodal Officer in level 2, then you can contact to the Managing Director by mailing at managingdirector [dot] CFI [at] citi [dot] com.
• You will get response with in 1 month after submitting your query/complaints.

Level 4

• If your complaint is not solved within a time period of 1 month or if you are not satisfied with the given response, then you can lodge a complaint on the Complaint Management System or CMS portal Or you can send your documents on Centralized Receipt and Processing Centre (CRPC) .
  Centralized Receipt and Processing Centre
  Reserve Bank of India 4th Floor, Sector 17
  Chandigarh - 160017
  Email: crpc [at] rbi [dot] org [dot] in

Corporate Offices

Corporate Office - Mumbai

Citicorp Finance India Limited,
First International Financial Centre,
Plot Nos C-54 and C-55, G-Block, Bandra Kurla
Complex, Bandra East, Mumbai - 400 051.

Corporate Office - NCR

Registered Office

Citicorp Finance (India) Limited B7,
5th Floor, Nirlon Knowledge Park
Goregaon (East) Mumbai - 400063