Important Links

• Sign In /Login
• IMEI Verification
  • The user should block the IMEI of their phone if it has been lost/stolen.
  • After the successful submission of blocking request, the user's phone is blocked
    within 24 hours. After the phone has been blocked, it cannot be used on any
    network across India.
• Feedback Form

SMS Service

• Type KYM <15 digit IMEI number> from your mobile and send the SMS to 14422.
• Dial *#06# to check IMEI number.

Services Provided by CEIR

• Block Stolen/Lost Mobile
  • File a report with the police, and keep a copy of the report.
  • Get a duplicate SIM Card for the lost number from your telecom service provider
    (eg, Jio, Voda/Idea, Airtel, BSNL etc.). 
    • This is important because you will need to provide this as the primary mobile
      number (OTP will be sent on this number) while submitting the request
      for blocking your IMEI.
  • Get your documents ready - a copy of police report and an Identity Proof must
    be provided. You can also provide the mobile purchase invoice.
  • Fill out the request registration form for blocking the IMEI of lost/stolen phone,
    and attach the required documents. 
  • After submitting the form, you will be given a Request ID. The same can be used
    for checking the status of your request and for unblocking the IMEI in future.
• Un-Block Found Mobile
  • To unblock a lost/stolen phone's IMEI, the user has to report to local Police
    that it is found.
    • Fill out the request registration form for unblocking the IMEI of found phone. 
    • After submitting the form, the IMEI will be unblocked.
• Check lost/Stolen Mobile Request Status

KYM - Know Your Mobile App

How to the fault occurred in CEIR ?

Any customer raise their query/ticket in fault management department to
fill the form with the fault details. To register a fault, follow the given procedures: -

• Fill out the Fault Registration Form.
• Select your region.
• Fault reason (Various option given there).
• Fault Discription.
• After submitting the form, a unique Ticket ID will be generated.
• The form details will be mailed to your given mail id as well.
• Save the Ticket ID and Registered Mobile Number for further use.

How to check the fault Status ?

To Track the status of your query, you have to enter the ticket id (must be of 15 digit).

• Fill the Ticket ID and registered mobile number in the Fault Status Form.
• A 6-digit OTP will be sent to registered mobile number. Confirm the OTP received.
• Submit the form and the Ticket Details will be available to you.