Email

• help-sancharsaathi [at] gov [dot] in (CEIR Helpdesk Support)

Important Links

• Complaint Form
• Frequently Asked Questions
• Feedback Form

Ways To Report block and track lost or stolen mobile phones

File the Initial Police Report

• Visit the nearest police station to file a physical complaint or FIR.
• You can also file an e-FIR via the official State Police website or mobile app.
• The portal requires you to upload a digital copy of the complaint and provide specific details from it to verify that the theft or loss has been officially reported.

SMS Service

How to know my 15-digit IMEI Number?

• You can Know your 15-digit IMEI by dialing at *#06# on your mobile phone.
• In case your mobile phone is stolen/lost you can always find the 15-digit code on your original purchase bill/invoice or the sticker on the retail box.
• You can also know your IMEI number by contacting your Carrier Services Provider on their Customer Support given below:
  

  Sr No.	Service Provider	Customer Support No.
  1	Airtel	121
  2	Jio	199
  3	Vi (Vodafone Idea)	199, 198
  4	BSNL	1503

How to Use the KYM SMS Service for verifying or to know about current status of your device?

• Open the SMS app on any mobile phone.
• Type: KYM <15-digit IMEI number>.
• Send the message to 14422
• You will receive a reply containing the phone's manufacturer, model name, and current status (Valid, Blocked, or Invalid)
  

  

• In case your phone is blocked the message will explicitly state "Device is blocked" or "Blacklisted".

Documents Required For Further Procedure:

• A digital copy of a valid government-issued ID of the mobile owner. Accepted documents include:
  • Aadhaar Card
  • PAN Card
  • Voter ID
  • Driving License
  • Duplicate SIM Card

Through Sanchar Saathi Portal

• Core Citizen Services that provided by CEIR through Sanchar Saathi Portal.
  • IMEI Verification : Enter your mobile number get OTP for verification
  • Block/Unblock Your Lost/Stolen Mobile (CEIR) : Facilitates the blocking of lost or stolen mobile devices across all Indian telecom networks using their IMEI number
  • Know Mobile Connections in Your Name : Allows you to see all mobile connections registered under your identity.
  • Chakshu (Report Suspected Fraud Communication) : A platform to report suspicious calls, SMS, or WhatsApp messages related to cyber-crime, financial fraud, or impersonation (e.g., fake KYC updates or lottery offers).
  • Know Genuineness of Your Mobile Handset (KYM) : Enables you to verify if a mobile device is genuine before purchase by checking its IMEI number.
  • Report Incoming International Call with Indian Number (RICWIN) : Facilitates reporting of international calls that appear on your screen
  • Report a Cyber Fraud : You can fill the form and submit your details to report any kind of cyber fraud.
  • Check lost/stolen Mobile Request Status : You can enter your Request ID / Complaint No. to know about your complaint status.
• To access these services go to Sanchar Saathi Portal and navigate to the "Citizen Centric Services" section.
  

  

• There you'll see all available services listed clearly. Just click on the one you need like "Block Your Lost/Stolen Mobile Handset " and fill out the simple complaint form that follows.

Through Sanchar Saathi App

First download Sanchar Saathi App on your mobile phone.

• Open the Sanchar Saathi App on your mobile phone, Enter your name that is registerd with your number to proceed.
  

  

• After that you submit your details, it will register your number for further procedure
  

  

• After you proceed, you will find all the services list on the home screen of the app there, select the required service from the list.