Banks

Mobile Banking Important Facts/Procedure

Procedure For Mobile Banking

  1. Mobile banking allows customers to access banking services through their mobile phone at any time.
  2. Mobile banking allows customers to use their mobile phone to:
    • Transfer money, Pay for goods and services, Check account balance and statements and Manage cards, deposits, and other banking services.
      Service of Mobile banking
  3. All banks licensed and regulated by the Reserve Bank of India (RBI) and having a physical presence in India are permitted to offer mobile banking services.
  4. Mobile banking services can be used by:
    • Customers having a savings account or current account, hold a debit card, and have their mobile number registered with the bank.
  5. Banks follow RBI-mandated strong customer authentication, such as OTP, MPIN, or biometric verification.
  6. Complaints related to mobile banking services are addressed under the Banking Ombudsman Scheme.
  7. Banks are required to inform customers about:
    • Risks involved in using mobile banking services
    • Customer responsibilities
    • Customer liabilities in case of unauthorised transactions
    Service of Mobile banking

Registration and Setup

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