Cashfree Customer Care

Updated on Saturday, 26 February 2022 - 2:03pm

Organization:

cashfree.com

Website:

Official Website

Emails

support [at] cashfree [dot] com (General Query)
care [at] cashfree [dot] com (Acoount Related Query)

Install App

Important Links

Contact Form
Customer Support
Frequently Asked Questions
Frequently Asked Questions (For Instant Refunds)
Sales Enquiries Form
Report an Issue Form
Bank account varification

Grievance Redressal

The Customer is requested to read and understand the below escalation matrix to ensure a timely
redressal of their grievances.

Level 1

The Customer can visit Cashfree Support page and refer to specific query/issue related to their grievance.
The Customer can fill up forms available for specific issue to report their grievance. It will take 4-5
working days. If the Customer is not satisfied with the response provided, the Customer can go for
next level of escalations.

Level 2

In case the Customer wishes to further escalate the grievance, the Customer can get the grievances
registered by e-mailing: support [at] cashfree [dot] com

Cashfree respond within 4-5 working days from the date of the on which grievance was filed. The
Customer may request for update on grievance in case if any grievance requires more than the
specified time period and the Customer shall be kept updated on the status of the grievance.
If the Customer is not satisfied with the response provided, the Customer can go for next level
of escalations.

Level 3

In case the Customer still has any grievance, the Customer shall escalate such grievance to the
Nodal Officer.

Mr. Naveen Borawar
Cashfree Payments India Private Limited
address: 612/1, 4Th Floor, 80 Feet Rd,
Koramangala 4Th Block, Koramangala,
Bengaluru, Karnataka 560034
E-Mail: Dispute [at] Cashfree [dot] Com

Head Office

Cashfree Payments India Private Limited,
612/1, 4th Floor, 80 Feet Rd,
Koramangala 4th Block,
Bengaluru, Karnataka - 560034, India

Social Sites

Comments

Wed, 20/04/2022 - 9:51am — Sonal Padelkar (not verified)

Fake

Cashfree has debited money twice from my account.one for online order and other for mobile recharge. Now not responding to calls nor for refund.
Fake don't fall prey.

Mon, 01/08/2022 - 4:01pm — Shipankar sarkar (not verified)

Fake my money 2000

Date 1/08/2022 time 3.13 fake in my phone pay 2000rps this side casefree.payicici plz send me my 2000 rps

Tue, 10/08/2021 - 4:39pm — NIRANJANA DASH (not verified)

Payment Related

Payment Amount-3063 , My bank account Debit Your Payment from Date-07/08/2021 but not Success my Cashfish aap your company mail ID send my bank statement but not update the cashfish app or not refund the money Please Sir Request me ither Update My Cash fish aap or Refund my money

Thu, 07/04/2022 - 11:59am — Kailash (not verified)

Not received recharge

My bank account Debit Your Payment from Date-26/03/2022 but not Success my Cashfish aap your company mail ID send my bank statement but not update the cashfish app or not refund the money Please Sir Request me ither Update My Cash fish aap or Refund my money

Tue, 03/11/2020 - 10:15am — Arjun (not verified)

Payment not reflecting

I made a payment of 16676.17 on 03-11-2020 09:49:00 ref. UPI XXXXX390914 RCHLUCKYVITAMIN/CASHFREE.PAYICIC however lucky vitamin has not received it and they are not sending my product.

Mon, 14/09/2020 - 6:30pm — RAJESH KUMAR (not verified)

Payment return

My order is not coming so please return my money back sir paise vapas retan karo kyu garib ka paise kha rhe ho ya loan pass karo ya paisev vapas karo sir

Mon, 14/09/2020 - 6:27pm — RAJESH KUMAR (not verified)

My order is not coming so

My order is not coming so please return my money back

Tue, 25/08/2020 - 1:01pm — Shrimantrao Gaikwad (not verified)

My order is not delivery

My order number is 3295 pls send my adress

Mon, 27/07/2020 - 9:58am — Phanko tikhak (not verified)

Refund to prosesing fees .propose to loan

Are oh bhai paise returne kr rhe ho nhi loan to de nhi rhe ho.garib ka paisa khane ke liye company khula kiya.

Sun, 26/07/2020 - 3:24pm — Uttam kumar (not verified)

Refund my amount

Submitted by Uttam Kumar (not verified) on Tue, 30/06/2020 - 3:46pm.

Sir,
My name is Uttam Kumar. Sir yesterday already I send loan processing fee 299 rupee. But still I didn't get loan money 30000/- rupee. So please do something. Otherwise loan processing fee send me return.

Mon, 12/04/2021 - 10:38am — Muthu (not verified)

Money

Refund my money
200 rupees

Thu, 06/08/2020 - 7:07am — Dheerendra singh sikarwar (not verified)

Sir lone Mera abhi tak Mila Nahi security jama kr li

Pese bhejo ya hamara pesa bapas do
Ham log garib he ye thodi he Jeb Kato he aap please sir fast pement bhejo

Tue, 07/07/2020 - 6:50pm — Bukyasrinivas (not verified)

Srinu

Loan

Sat, 04/07/2020 - 9:20pm — Kamal Ruidas (not verified)

Refund

Main 12 june ko loan ke liye apply kiye the.Mera loan sanction nahin hua hai lekin mera processing fee 199 rupya kat chuka ha.jab loan sanction nahi hua hai to Mera processing fee 199 rupya mujhe refund chahie. Mera processing fee return kijiye

Thu, 02/07/2020 - 2:48pm — Kaleem akhtar (not verified)

Lone

मेरा लोन का पैसा आपने मुझे ट्रांसफर नहीं किया है कब ट्रांसफर करेंगे आप अगर नहीं कर सकते तू मेरा ₹199 लव टाल दें धन्यवाद

Wed, 01/07/2020 - 3:15pm — Anonymous (not verified)

Refund balance

Sir jee please refund my security fess 399 and fess 199 please refund urgent

Thu, 25/06/2020 - 12:34pm — Imran Baig (not verified)

My order is not coming

My order is not coming so please return my money back

Mon, 22/06/2020 - 7:08am — P Senthil (not verified)

Cashfree loan

Cashfree online loan for applay 299 ruppess only send for cashfree not eligible for loan please refunded money 299 my account return send cashfree Indian private limited

Thu, 17/09/2020 - 6:42pm — Vipin Kumar Mishra (not verified)

Paranormal

Dear sir main 16 87 rupees loan ke liye deposit kiya tha Mere account mein paise Nahin Aaye Maine 100000 reply yah tha Abhi Tak Nahin Aaya

Tue, 28/07/2020 - 12:04pm — Anonymous (not verified)

Cashfree is fake company.

Cashfree is fake company. After sending multiple mails for asking refund they're not at all replying back with the correct solution. And when report a fraud, still they're using the same mail content for replying each and every query. They're supporting fraud merchant for getting payment from people. Looting the money from people. Strict action should be taken.

Wed, 10/06/2020 - 6:50pm — Hitesh Bodana (not verified)

Order is not dilived

Dear sir,
I will not sattisfied for our company my order is not delived to me my order id is #1082

Mon, 24/08/2020 - 6:56am — Nitin (not verified)

Fraud

Sirji ye sab fake chal raha hai.
Cashfree merchant ke sath mile hai ye sab logo ka paisa kha rahi hai. Mere bhi paise gaye hai or kuch response bhi nahi de rahe hai. Maine jo order kiya tha wo abhi tak nahi mila mujhe or website closed kar di hai ab ye paise kiske tarf se liye. Kuch samj nahi aa raha.
To maine ab consumer court mai ye sab mail de diye hai

Fri, 05/06/2020 - 12:04pm — Arun Kumar (not verified)

Loan Amount/Processing fee

Sir ji
Mene loan ke liye Apply Kiya tha Date 01/06/2020 ko. Aaj date 05/06/2020 ho Gaya hai. Aur ab tak mujhe na hi loan money Mili hai aur na loan processing fee. Jo bhi karna hai please jaldi kariye.

Tue, 02/06/2020 - 2:46pm — Arun Kumar (not verified)

Loan Amount

Sir,
My name is Arun Kumar. Sir yesterday already I send loan processing fee 199 rupee. But still I didn't get loan money 3000/- rupee. So please do something. Otherwise loan processing fee send me return.

Fri, 28/08/2020 - 12:04pm — Vikram (not verified)

Payment refund

You are from your system

Sun, 31/05/2020 - 6:57pm — Anonymous (not verified)

Payment return

Ham Paisa bheje hai abhi tak apdate nhi huaa hai cashfree cuta hai ruup hub me

Fri, 03/07/2020 - 4:32pm — Ramlaxman (not verified)

My amount not refund

Please refund my amount

Sat, 27/03/2021 - 2:13pm — DEBI PRASAD SARKAR (not verified)

JIO Recharge Failed amount Refund is required

RECHARGE FAILED STATUS as given below:
RECHARGE MOBILE NO:XXX0375191 AMOUNT RS587
PAYMENT STATUS : SUCCESS,
RECHARGE STATUS : FAILED
TRANSACTION ID: XXX068907388
RECHARGE OPERATOR: JIO
DATE : 15th Mar 21
Regards,
Debi Prasad Sarkar

Mon, 25/05/2020 - 5:14pm — Hariom singh (not verified)

Shoes

My oder was no dilevari

Wed, 20/05/2020 - 9:37am — Anonymous (not verified)

It is a fake company.They

It is a fake company.They take money.but does not give any loan

Tue, 19/05/2020 - 2:51pm — Shobha (not verified)

Refund my amount

Sir i had made payment through the cash Rs. 590 for taking in loan in Yoc loan App bt iam nt getting loan the is nt responding so plz refund my amount

Mon, 11/05/2020 - 11:38am — Akshayadharshini (not verified)

Still I didn't got any

Still I didn't got any information about my product...my product was in processing...more than 7 days.. When I will receive my product?

Tue, 21/04/2020 - 11:28pm — Pravin (not verified)

Refund

Froud company hai mera bhi pesa kha chuki hai lone ka jasa deke

Tue, 21/04/2020 - 12:08pm — RANJEET MUKHIYA (not verified)

Cash not refund

My rat 10:35 ko pay kiya wo paisa refund chaiye Loan k wajah se My pay kiya tha jab loan Nani Mila to paisa kio bharu My mujhe mera paisa return karo

Sat, 18/04/2020 - 2:54pm — Ankit kumar chaturvedi (not verified)

Amount debit

Maine cashin me payment ek baar kiya but mere account se paisa 2 baar debit hua h is liye plsss mera paisa refund krne ki kripa kre......

Fri, 10/04/2020 - 8:14am — Rakesh Kumar Nayak (not verified)

Payment Related Issue

I am applying a loan services on your cashfree app I provide my pan&addhar but payment RELAP information charge-299
Payment successful but you not capture payment please return my money urgently
If you are not return I against case your cashfree under Rbi

Wed, 25/03/2020 - 6:05pm — Sohel mujawar (not verified)