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Carlton Bags Customer Care No. 022-4172 4444

Updated on Saturday, 22 March 2025 - 9:45am
Toll free Number(s): 
  • 1800 102 2255 (For VIP Customer Support)
All India Number(s): 
  • 022-4172 4444 (For Customer Support, Mon-Sun, 8am-8pm)
  • 022-2879 1936 (For Alternate Customer Support)
Website: 
Official Website

IVRS Menu: 022-4172 4444

Select your preferred language

  • Press 1: If you require service in India
    • Press 1: For Carlton
    • Press 2: For VIP, Skybags, Caprese, Aristocrat
      • Press 1: For online order
      • Press 2: To register your product or to activate the warranty of your product
      • Press 3: To know the nearest vip store near you
      • Press 4: To start a WhatsApp chat with a customer care executive to verify your product or assistance on warranty registration and qr code
      • Press 5: To raise a service ticket
      • Press 6: To know about latest products and offers
      • Press 7: To talk to the customer care executive
      • Press 8: If you are a dealer or store owner
  • Press 2: If you require service outside India

Email

  • concierge [at] movewithcarlton [dot] com (For General Support)
  • support [at] store [dot] carltontravelbags [dot] com (For Alternate Support)
  • info [at] carltontravelbags [dot] com (For Queries)
  • feedback [at] carltontravelbags [dot] com (For Feedback)

Important Links

Return/Refund, Exchange,Cancellation

  • For any query/complaint regarding the return/refund, exhange, cancellation you can call at 022-41724444 or mail at return [at] vipbags [dot] com 
  • You can return the product within 3 days from the date of delivery.
  • You can exchange the product after the returning the previous order.
  • You can also return, exchange the product by filling this Form
  • You can cancel the order within 12 hours after placing it by calling the customer care.
  • If eligible for refund, your refund will be credited to your original payment method.
  • For more information regarding the return/refund, exhange, cancellation please read.

Office Address

VIP Industries Ltd.
DGP House, 5th Floor, 88C,
Old Prabhadevi Road,
Mumbai - 400025

Social Sites

Parent Article: 
VIP Bags India Customer Care No. 022-4172 4444