IVRS Menu: 022-4172 4444
Select your preferred language
- Press 1: If you require service in India
- Press 1: For Carlton
- Press 2: For VIP, Skybags, Caprese, Aristocrat
- Press 1: For online order
- Press 2: To register your product or to activate the warranty of your product
- Press 3: To know the nearest vip store near you
- Press 4: To start a WhatsApp chat with a customer care executive to verify your product or assistance on warranty registration and qr code
- Press 5: To raise a service ticket
- Press 6: To know about latest products and offers
- Press 7: To talk to the customer care executive
- Press 8: If you are a dealer or store owner
- Press 2: If you require service outside India
Email
- concierge [at] movewithcarlton [dot] com (For General Support)
- support [at] store [dot] carltontravelbags [dot] com (For Alternate Support)
- info [at] carltontravelbags [dot] com (For Queries)
- feedback [at] carltontravelbags [dot] com (For Feedback)
Important Links
Return/Refund, Exchange,Cancellation
- For any query/complaint regarding the return/refund, exhange, cancellation you can call at 022-41724444 or mail at return [at] vipbags [dot] com
- You can return the product within 3 days from the date of delivery.
- You can exchange the product after the returning the previous order.
- You can also return, exchange the product by filling this Form
- You can cancel the order within 12 hours after placing it by calling the customer care.
- If eligible for refund, your refund will be credited to your original payment method.
- For more information regarding the return/refund, exhange, cancellation please read.
Office Address
VIP Industries Ltd.
DGP House, 5th Floor, 88C,
Old Prabhadevi Road,
Mumbai - 400025
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