IVRS Menu:
022-4172 4444
Select your preferred language
- Press 1: If you require service in India
- Press 1: For Carlton
- Press 2: For VIP, Skybags, Caprese, Aristocrat
- Press 1: For online order
- Press 2: To register your product or to activate the warranty of your product
- Press 3: To know the nearest vip store near you
- Press 4: To start a WhatsApp chat with a customer care executive to verify your product or assistance on warranty registration and qr code
- Press 5: To raise a service ticket
- Press 6: To know about latest products and offers
- Press 7: To talk to the customer care executive
- Press 8: If you are a dealer or store owner
- Press 2: If you require service outside India
Emails
- hellogirl [at] capresebags [dot] com (For General Support)
- caprese [dot] feedback [at] vipbags [dot] com (For Feedback)
Important Links
Return/Refund, Cancellation And Warranty
- For any query/complaint regarding the return/refund, cancellation and warranty you can contact the customer support.
- Return is only applicable for defective products.
- You can cancel the order that has not been processed/dispatched from the warehouse.
- You will receive the refund after cancellation within 7 working days
- Caprese product has six months warranty from the date of purchase of the products against manufacturing defects only.
- For warranty registration you can fill this Form
- For more information regarding return/refund and cancellation please read
Office Address
VIP Industries Ltd.
DGP House, 5th Floor, 88C,
Old Prabhadevi Road,
Mumbai - 400025
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