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Canadian North Airlines Customer Care No.

Updated on Saturday, 22 February 2025 - 9:46am
Organization: 
International Numbers: 
1-800-267-1247 (For Customer Support Only For Canada, Mon-Fri, 6:30am-12 am EST, Weekends, 7am-9pm EST)
(001)-437-900-7642 (For Reservations Calling From Outside North America Long Distance Charges May Apply)
Website: 
Official Website

Email

  • contact [at] canadiannorth [dot] com (For General Query)

Important Link

Lost / Damaged / Delayed Baggage

  • For any query/complaint related to lost / damaged / delayed baggage, you can mail at customerrelations [at] canadiannorth [dot] com
  • If your baggage is not delivered within 24 hours then you are eligible for interim expenses.
  • If your baggage is damaged, then you have to report it before leaving the airport to customer service agent within 7 working days after receiving your baggage.
  • If your baggage is damaged/delayed, then you have to report it within 21 working days, you can report it by filling this Form .
  • If you did not received the response from customer service agent within 21 working days, then you can contact to the location where you submitted your form given below:
    Sr No. Location Contact No. Email
    1 Arctic Bay 1-867-439-3000 yabops [at] canadiannorth [dot] com
    2 Cambridge Bay 1-867-983-2591 ycbops [at] canadiannorth [dot] com
    3 Kinngait 1-867-897-8938 yteops [at] canadiannorth [dot] com
    4 Clyde River 1-867-924-6365 ycyops [at] canadiannorth [dot] com
    5 Edmonton 1-780-890-8600, Ext 6533 yegairport [at] canadiannorth [dot] com
    6 Fort Simpson 1-867-695-2020 yfsops [at] canadiannorth [dot] com
    7 Gjoa Haven 1-867-360-6612 yhkops [at] canadiannorth [dot] com
    8 Grise Fiord 1-867-222-3503 ygzops [at] canadiannorth [dot] com
    9 Sanirajak 1-867-928-8069 yuxops [at] canadiannorth [dot] com
    10 Hay River 1-867-874-2847 yhyops [at] canadiannorth [dot] com
    11 Igloolik 1-867-934-8973 ygtops [at] canadiannorth [dot] com
    12 Inuvik 1-867-777-2952 yevairport [at] canadiannorth [dot] com
    13 Iqaluit 1-867-979-8336 yfbbaggage [at] canadiannorth [dot] com
    14 Kimmirut 1-867-939-2250 ylcops [at] canadiannorth [dot] com
    15 Kugaaruk 1-867-769-7505 ybbops [at] canadiannorth [dot] com
    16 Kugluktuk 1-867-982-3208 ycoops [at] canadiannorth [dot] com
    17 Kuujjuaq 1-819-964-2223, Ext 211 yvpcounter [at] canadiannorth [dot] com
    18 Montreal 1-514-968-7797 yultickops [at] canadiannorth [dot] com
    19 Norman Wells 1-867-587-2361 yvqairport [at] canadiannorth [dot] com
    20 Ottawa 1-613-248-2177 yowops [at] canadiannorth [dot] com
    21 Pangnirtung 1-867-473-8960 yxpops [at] canadiannorth [dot] com
    22 Pond Inlet 1-867-899-8882 yioops [at] canadiannorth [dot] com
    23 Qikiqtarjuaq 1-867-927-8873 yvmops [at] canadiannorth [dot] com
    24 Rankin Inlet 1-867-645-2113 yrtairport [at] canadiannorth [dot] com
    25 Resolute Bay 1-867-252-3982 yrbops [at] canadiannorth [dot] com
    26 Taloyoak 1-867-561-5400 yyhops [at] canadiannorth [dot] com
    27 Ulukhaktok 1-867-396-3063 yhiops [at] canadiannorth [dot] com
    28 Yellowknife 1-867-669-6600, Ext 6683 yzfairport [at] canadiannorth [dot] com
  • For more information Please Read .

Sales Office

Sr No. Department Name Designation Email
1 Cargo Business Development Todd Chahley Director, Cargo Product & Business Development tchahley [at] canadiannorth [dot] com
2 Charters Business Development Megan Evers Director, Business Development mevers [at] canadiannorth [dot] com
3 Sales & Community Investments Kristopher Gaw Manager, Eastern Sales & Community Relations KGaw [at] canadiannorth [dot] com
4 Sales & Community Investments Cindy Twerdin Associate Vice President, Government, and Community Relations ctwerdin [at] canadiannorth [dot] com
5 Sales & Community Investments Trevor Wilde Sr. Director, Sales, and Community Relations twilde [at] canadiannorth [dot] com
6 Sales & Community Investments Jon Ward Manager, Western Sales & Community Investments jward [at] canadiannorth [dot] com
7 Sales & Community Investments Joelle Roy Manager, Sales & Community Investments, Nunavik jroy [at] canadiannorth [dot] com

Cargo Contact Details

Sr No. Location Contact No. Email Operating Hours Address Fax No.
1 Arctic Bay Cargo 1-867-439-3000 yabops [at] canadiannorth [dot] com Opens 2 hours prior to the first flight and closes 1 hour after the last flight Arctic Bay Airport, NU X0A 0A0 1-867-439-3001
2 Cambridge Bay Cargo 1-867-983-2656 ycbcargo [at] canadiannorth [dot] com Mon-Fri: 10:00 - 16:00; Sat-Sun: 10:00 - 15:00; Stat Holidays*: 10:00 - 15:00 (Closed December 25 and January 1) Cambridge Bay Airport, NU X0B 0C0 -
3 Clyde River Cargo 1-867-924-6365 ycyops [at] canadiannorth [dot] com Opens 2 hours prior to the first flight and closes 1 hour after the last flight Clyde River Airport, NU X0A 0E0 1-867-924-6397
4 Edmonton Cargo 1-780-890-4206 yegcargo [at] canadiannorth [dot] com Mon-Fri: 08:00 - 16:00; Sat-Sun: 08:00 - 12:00 Edmonton International Airport, AB T9E 0V6 1-780-890-7169
5 Fort Simpson Cargo 1-867-695-2020 yfsops [at] canadiannorth [dot] com Opens 2 hours prior to the first flight and closes 1 hour after the last flight Fort Simpson Airport, NT X0E 0N0 1-867-695-2322
6 Gjoa Haven Cargo 1-867-360-6612 yhkops [at] canadiannorth [dot] com Mon-Sun: 09:30 - 16:30 Gjoa Haven Airport, NU X0B 1J0 1-867-360-6194
7 Hay River Cargo 1-867-874-2847 yhyops [at] canadiannorth [dot] com Opens 2 hours prior to the first flight and closes 1 hour after the last flight Hay River Airport, NT X0E 0R9 1-867-874-2849
8 Igloolik Cargo 1-867-934-8973 ygtops [at] canadiannorth [dot] com Opens 2 hours prior to the first flight and closes 1 hour after the last flight Igloolik Airport, NU X0A 1L0 1-867-934-8955
9 Inuvik Cargo 1-867-777-2953 yevcargo [at] canadiannorth [dot] com Mon-Fri: 09:00 - 16:00; Sat-Sun: 10:00 - 16:00 Mike Zubko Airport, P.O. Box 1038, Inuvik, NT X0E 0T0 1-867-777-4729
10 Iqaluit Cargo 1-867-979-5317 yfbcargo [at] canadiannorth [dot] com Mon-Sun: 08:00 -19:00 Iqaluit Airport, NU X0A 0H0 1-867-979-4655
11 Kinngait / Cape Dorset Cargo 1-867-897-8938 yteops [at] canadiannorth [dot] com Opens 2 hours prior to the first flight and closes 1 hour after the last flight Cape Dorset Airport, NU X0A 0C0 1-867-897-8180
12 Kimmirut Cargo 1-867-939-2250 ylcops [at] canadiannorth [dot] com Opens 2 hours prior to the first flight and closes 1 hour after the last flight Kimmirut Airport, NU X0A 0N0 1-867-939-2158
13 Kugaaruk Cargo 1-867-769-7505 ybbops [at] canadiannorth [dot] com Mon-Sun:09:30 -16:30 Kugaaruk Airport, NU X0B 1K0 1-867-769-6064
14 Kugluktuk Cargo 1-867-9823208 ycocargo [at] canadiannorth [dot] com Mon-Fri varies; Sat-Sun:10:00 -17:00 Kugluktuk Airport, NU X0B OEO 1-867-982-3668
15 Kuujjuaq Cargo +8199642225 yvpcargo [at] canadiannorth [dot] com Office opens 2 hours prior to the first flight and closes 1 hour after the last flight. - Air Inuit Cargo Building, Kuujjuaq, QC JOM IC +8199646365
16 Montreal Cargo 1-514-631-8560 yulcargo [at] canadiannorth [dot] com Shipping And Receiving Hours
Mon-Fri: 08:00-16:00 (Operating Hours 08:00-20:00)
Sat-Sun: 08:00-14:00 (Operating Hours 08:00-18:00)
Customer Service Hours
Mon-Fri: 08:00-20:00 Sat-Sun: 08:00-18:00		 800 Stuart Graham, Suite 110 Dorval, QC H4Y 1J6 -
17 Norman Wells Cargo 1-867-587-2321 yvqcargo [at] canadiannorth [dot] com - Norman Wells, NT X0E 0V0 1-867-587-3077
18 Ottawa Cargo 140 Thad Johnson, Unit #7 - Pickup Only 1-613-254-6200 (6112/6444) westjetcargoyow [at] canadiannorth [dot] com Mon-Fri: 07:30-19:30 ; Sat-Sun: 08:00-16:30 Ottawa ON KIV ORI -
19 Ottawa Cargo 100 Thad Johnson Private - Drop-Off Only 1-613-254-6200, Ext. 6111 yowcargoagent [at] canadiannorth [dot] com Mon-Fri: 07:00-19:00, Sat-Sun: 07:00-16:00 Ottawa ON KIV ORI -
20 Pangnirtung Cargo 1-867-473-8960 yxpops [at] canadiannorth [dot] com Office opens 2 hours prior to the first flight and closes 1 hour after the last flight. Pangnirtung Airport Pangnirtung, NU X0A 0R0 1-867-473-8623
21 Pond Inlet Cargo 1-867-899-8882 yioops [at] canadiannorth [dot] com Office opens 2 hours prior to the first flight and closes 1 hour after the last flight. Pond Inlet Airport Pond Inlet, NU X0A 0S0 1-867-899-8759
22 Qikiqtarjuaq Cargo 1-867-927-8873 yvmops [at] canadiannorth [dot] com Office opens 2 hours prior to the first flight and closes 1 hour after the last flight. Qikiqtarjuaq Airport NU XOABO 1-867-927-8320
23 Rankin Inlet Cargo 1-867-645-2423 yrtcargo [at] canadiannorth [dot] com Office opens 2 hours prior to the first flight and closes 1 hour after the last flight. Rankin Inlet Airport Rankin Inlet, NU X0C 0G0 -
24 Resolute Bay Cargo 1-867-252-3982 yrbops [at] canadiannorth [dot] com Office opens 2 hours prior to the first flight and closes 1 hour after the last flight. Resolute Bay Airport Resolute Bay, NU X0A 0V0 1-867-252-3794
25 Sanirajak / Hall Beach Cargo 1-867-928-8069 yuxops [at] canadiannorth [dot] com Office opens 2 hours prior to the first flight and closes 1 hour after the last flight. Hall Beach Airport Sanirajak, NU X0A 0K0 1-867-928-8882
26 Taloyoak Cargo 1-867-561-5400 yyhops [at] canadiannorth [dot] com Mon-Sun: 09:30-16:30 Taloyoak Airport Taloyoak, NU X0B 1B0 1-867-561-5055
27 Ulukhaktok Cargo 1-867-396-3063 yhiops [at] canadiannorth [dot] com Office opens 2 hours prior to the first flight and closes 1 hour after the last flight Ulukhaktok Airport Ulukhaktok, NT X0E 0S0 1-867-396-3053
28 Yellowknife Cargo 155 Bristol Ave. 1-877-214-6001, ext 6651 yzfcargo [at] canadiannorth [dot] com Sat-Sun: 08:00-17:00, Mon-Fri: 07:00-19:00 Yellowknife, NT X1A 2R3 -

Other Contact Details

Sr No. Service Contact Detail
1 For Refunds/Credit Card Billing Inquiries refunds [at] canadiannorth [dot] com
2 For Groups / Conferences groupbookings [at] canadiannorth [dot] com
3 For Cargo Reservations cargoreservations [at] canadiannorth [dot] com
4 For Cargo Claims claims [at] canadiannorth [dot] com
5 For Maintenance mbernard [at] canadiannorth [dot] com
6 For Engineering nvincent [at] canadiannorth [dot] com
7 For Charter Service charters [at] canadiannorth [dot] com
Fax No.: 403-250-2019
8 For Charter flight information 403‑444‑3353
9 For Charter baggage information 403‑537‑5744
10 For Charter flight status information 1-888-991-9909

Headquarters

20 Cope Drive,
Kanata, Ontario
Canada K2M 2V8
Contact No.: 1-800-661-3591
Fax No.: 613-254-6303, 613-254-6398

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