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Canadian North Airlines Customer Care No.
Updated on Monday, 17 August 2026 - 10:56am
Email
Organization:
Canadian North Airlines International Numbers:
+1-800-267-1247 (Customer Support For Only For Canada, Mon-Fri, 6:30am-12am, Weekends, 7am-9pm EST)
+(001)-437-900-7642 (Customer Support For Outside North America, Long Distance Charges May Apply)
Website:
Official Website - contact [at] canadiannorth [dot] com (For General Query)
Important Link
Important Contact Details
| Sr. No. | Name/Service | Contact Detail |
|---|---|---|
| 1 | For Cargo Claims | claims [at] canadiannorth [dot] com |
| 2 | For Cargo Reservations | 1-800-267-1247, cargoreservations [at] canadiannorth [dot] com |
| 3 | For Groups / Conferences | 1-800-267-1247, groupbookings [at] canadiannorth [dot] com |
| 4 | For Refunds/Credit Card Billing Inquiries | refunds [at] canadiannorth [dot] com |
| 5 | Mike Bernard, Director, Maintenance | mbernard [at] canadiannorth [dot] com |
| 6 | Media Relations, Media Relations | media [at] canadiannorth [dot] com |
| Charters | ||
| 7 | New Charter Sales Inquiries | 1-800-267-1247, charters [at] canadiannorth [dot] com , Fax: 403-250-2019 |
| CNRL, Imperial Oil, Cenovus Energy and LNG Flights | ||
| 8 | For Flight Information | 403‑444‑3353 |
| 9 | For Baggage Information | 403‑537‑5744 |
| 10 | For Flight Status Information | 1-888-991-9909 |
Lost/Damaged and Delayed Baggage
- For any query/complaint, you can mail at customerrelations [at] canadiannorth [dot] com or fill this Claim Form .
- If your baggage is not delivered within 24 hours, you may be eligible for reimbursement of essential expenses.
- You can report damaged baggage to customer service agent before leaving the airport or within 7 days of receiving it.
- If your baggage is not found within 21 days, then you can file a claim for lost baggage through this Claim Form .
- If your query is not resloved within 21 days, then you can contact at the details given below:
Sr. No. Location Contact No. Email 1 Arctic Bay 1-867-439-3000 yabops [at] canadiannorth [dot] com 2 Cambridge Bay 1-867-983-2591 ycbops [at] canadiannorth [dot] com 3 Kinngait 1-867-897-8938 yteops [at] canadiannorth [dot] com 4 Clyde River 1-867-924-6365 ycyops [at] canadiannorth [dot] com 5 Edmonton 1-780-890-8600, Extn: 6533 yegairport [at] canadiannorth [dot] com 6 Fort Simpson 1-867-695-2020 yfsops [at] canadiannorth [dot] com 7 Gjoa Haven 1-867-360-6612 yhkops [at] canadiannorth [dot] com 8 Grise Fiord 1-867-222-3503 ygzops [at] canadiannorth [dot] com 9 Sanirajak 1-867-928-8069 yuxops [at] canadiannorth [dot] com 10 Hay River 1-867-874-2847 yhyops [at] canadiannorth [dot] com 11 Igloolik 1-867-934-8973 ygtops [at] canadiannorth [dot] com 12 Inuvik 1-867-777-2952 yevairport [at] canadiannorth [dot] com 13 Iqaluit 1-867-979-8336 yfbbaggage [at] canadiannorth [dot] com 14 Kimmirut 1-867-939-2250 ylcops [at] canadiannorth [dot] com 15 Kugaaruk 1-867-769-7505 ybbops [at] canadiannorth [dot] com 16 Kugluktuk 1-867-982-3208 ycoops [at] canadiannorth [dot] com 17 Kuujjuaq 1-819-964-2223, Extn: 211 yvpcounter [at] canadiannorth [dot] com 18 Montreal 1-514-968-7797 yultickops [at] canadiannorth [dot] com 19 Norman Wells 1-867-587-2361 yvqairport [at] canadiannorth [dot] com 20 Ottawa 1-613-248-2177 yowops [at] canadiannorth [dot] com 21 Pangnirtung 1-867-473-8960 yxpops [at] canadiannorth [dot] com 22 Pond Inlet 1-867-899-8882 yioops [at] canadiannorth [dot] com 23 Qikiqtarjuaq 1-867-927-8873 yvmops [at] canadiannorth [dot] com 24 Rankin Inlet 1-867-645-2113 yrtairport [at] canadiannorth [dot] com 25 Resolute Bay 1-867-252-3982 yrbops [at] canadiannorth [dot] com 26 Taloyoak 1-867-561-5400 yyhops [at] canadiannorth [dot] com 27 Ulukhaktok 1-867-396-3063 yhiops [at] canadiannorth [dot] com 28 Yellowknife 1-867-669-6600, Ext 6683 yzfairport [at] canadiannorth [dot] com - For more information, please read .
Sales Offices
| Sr. No. | Name | Designation | |
|---|---|---|---|
| Cargo Business Development | |||
| 1 | Todd Chahley | Director, Cargo Product & Business Development | tchahley [at] canadiannorth [dot] com |
| Charters Business Development | |||
| 2 | Megan Evers | Director, Business Development | mevers [at] canadiannorth [dot] com |
| Community Investments | |||
| 3 | Trevor Wilde | Sr. Director, Sales, and Community Relations | twilde [at] canadiannorth [dot] com |
| 4 | Craig Walker | Director, Customer Support & Community Investment | cwalker [at] canadiannorth [dot] com |
| 5 | Amalea Reklitis | Coordinator, Community Investments & Customer Contact Centre | areklitis [at] canadiannorth [dot] com |
| Sales & Community Relations | |||
| 6 | Cindy Twerdin | Associate Vice President, Government, and Community Relations | ctwerdin [at] canadiannorth [dot] com |
| 7 | Joelle Roy | Manager, Sales & Community Investments, Nunavik | jroy [at] canadiannorth [dot] com |
Cargo Contact Details
| Sr. No. | Location | Contact No. | Timing | Address | Fax No. | |
|---|---|---|---|---|---|---|
| 1 | Arctic Bay | 1-867-439-3000 | yabops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Arctic Bay, NU X0A 0A0 | 1-867-439-3001 |
| 2 | Calgary | 1-800-267-1247 | cargoreservations [at] canadiannorth [dot] com | Mon-Fri: 8am-6pm EST, Closed weekends & stat holidays | Courier only (no warehouse) | - |
| 3 | Cambridge Bay | 1-867-983-2656 | ycbcargo [at] canadiannorth [dot] com | Mon-Fri: 10am-4pm, Sat-Sun: 10am-3pm, Stat Holidays 10am-3pm (Closed Dec 25 & Jan 1) | Cambridge Bay Airport, NU X0B 0C0 | - |
| 4 | Clyde River | 1-867-924-6365 | ycyops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Clyde River Airport, NU X0A 0E0 | 1-867-924-6397 |
| 5 | Edmonton | 1-780-890-4206 | yegcargo [at] canadiannorth [dot] com | Mon-Fri: 8am-4pm, Sat-Sun: 8am-12pm | 1759 35 Ave East, Edmonton Intl Airport, AB T9E 0V6 | 1-780-890-7169 |
| 6 | Fort Simpson | 1-867-695-2020 | yfsops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Fort Simpson Airport, NT X0E 0N0 | 1-867-695-2322 |
| 7 | Gjoa Haven | 1-867-360-6612 | yhkops [at] canadiannorth [dot] com | Mon-Sun: 9:30-4:30 (Closed 60 min before flight until 30 min after) | Gjoa Haven Airport, NU X0B 1J0 | 1-867-360-6194 |
| 8 | Hay River | 1-867-874-2847 | yhyops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | 101 Airport Road, NT X0E 0R9 | 1-867-874-2849 |
| 9 | Igloolik | 1-867-934-8973 | ygtops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Igloolik Airport, NU X0A 1L0 | 1-867-934-8955 |
| 10 | Inuvik | 1-844-828-8143 Ext 2 | yevcargo [at] canadiannorth [dot] com | Mon-Fri: 9am-4pm, Sat-Sun: 10am-4pm | Mike Zubko Airport, NT X0E 0T0 | 1-867-777-4729 |
| 11 | Iqaluit | 1-867-979-8320 | yfbcargo [at] canadiannorth [dot] com | Mon-Sun: 8am-7pm | Iqaluit Airport, NU X0A 0H0 | 1-867-979-4655 |
| 12 | Kinngait / Cape Dorset | 1-867-897-8938 | yteops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Cape Dorset Airport, NU X0A 0C0 | 1-867-897-8180 |
| 13 | Kimmirut | 1-867-939-2250 | ylcops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Kimmirut Airport, NU X0A 0N0 | 1-867-939-2158 |
| 14 | Kugaaruk | 1-867-769-7505 | ybbops [at] canadiannorth [dot] com | Mon-Sun 09:30-16:30 (Closed 60 min before flight until 30 min after) | Kugaaruk Airport, NU X0B 1K0 | 1-867-769-6064 |
| 15 | Kugluktuk | 1-867-982-3208 | ycocargo [at] canadiannorth [dot] com | Mon: 10am-5pm, Tue 10am-5pm, Wed: 10am-4pm, Thu: 10am-5pm, Fri: 12am-4pm, Sat: 10am-4pm, Sun Closed (Closed 60 min before flight until 30 min after) | Kugluktuk Airport, NU X0B 0E0 | 1-867-982-3668 |
| 16 | Kuujjuaq | 1-819-964-2225 | yvpcargo [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Kuujjuaq Airport, QC J0M 1C0 | 1-819-964-6365 |
| 17 | Norman Wells | 1-867-587-2321 | yvqcargo [at] canadiannorth [dot] com | Cargo: Mon: 10am-2pm, Thu: 10am-4pm, Fri: 10am-3pm, Sun: 10am-5pm (Closed Tue, Wed, Sat) Airport: Mon: 10am-2pm, Thu: 10am-4pm, Fri: 10am-2pm, Sun: 10am-4pm |
Norman Wells Airport, NT X0E 0V0 | 1-867-587-3077 |
| 18 | Ottawa | 1-613-254-6200, Extn: 6471, 6465, 6380, 6472 | yowcargoagent [at] canadiannorth [dot] com (Drop-off), westjetcargoyow [at] canadiannorth [dot] com (Pick-up) | Mon-Fri: 7am-7pm, Sat-Sun:7am-4pm | 145 Thad Johnson Private, ON K1V 1A2 | - |
| 19 | Pangnirtung | 1-867-473-8960 | yxpops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Pangnirtung Airport, NU X0A 0R0 | 1-867-473-8623 |
| 20 | Pond Inlet | 1-867-899-8882 | yioops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Pond Inlet Airport, NU X0A 0S0 | 1-867-899-8759 |
| 21 | Qikiqtarjuaq | 1-867-927-8873 | yvmops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Qikiqtarjuaq Airport, NU X0A 0B0 | 1-867-927-8320 |
| 22 | Rankin Inlet | 1-867-645-2423 | yrtcargo [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Rankin Inlet Airport, NU X0C 0G0 | - |
| 23 | Resolute Bay | 1-867-252-3982 | yrbops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Resolute Bay Airport, NU X0A 0V0 | 1-867-252-3794 |
| 24 | Sanirajak / Hall Beach | 1-867-928-8069 | yuxops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Hall Beach Airport, Sanirajak, NU X0A 0K0 | 1-867-928-8882 |
| 25 | Taloyoak | 1-867-561-5400 | yyhops [at] canadiannorth [dot] com | Mon-Sun: 9:30am-4:30pm (Closed 60 min before flight until 30 min after departure) | Taloyoak Airport, Taloyoak, NU X0B 1B0 | 1-867-561-5055 |
| 26 | Ulukhaktok | 1-867-396-3063 | yhiops [at] canadiannorth [dot] com | Opens 2 hrs before first flight, closes 1 hr after last flight | Ulukhaktok Airport, Ulukhaktok, NT X0E 0S0 | 1-867-396-3053 |
| 27 | Yellowknife | 1-877-214-6001, Ext 6651 | yzfcargo [at] canadiannorth [dot] com | Mon-Fri: 7am-7pm, Sat-Sun: 8am-5pm | 155 Bristol Ave., Yellowknife, NT X1A 2R3 | - |
Headquarters
Bradley Air Services Limited
145 Thad Johnson Private
Ottawa, ON K1V 1A2
Tel: 1-800-661-3591
Fax: 613-254-6398
