Burger King Customer Care No.

Worst experience from Burger king. Placed the prepaid order today and kept on waiting but the order never arrived. Contacted the store located in Dhaula Kuan, Delhi whose number was mentioned on my order and they said your order is already at the counter from last 40 mins but there is np rider scheduled for your order pickup

Worst application like service as don’t have option to contact any live person only automated responses from AI which are useless and irritating. Tried to contact on customer support email but no response from them as well.

Order is still not cancelled from their end and the worst thing is that customers also don’t get the option to cancel the order once they place (60 seconds game). So i want my order to be cancelled and refund the money back

Dear Customer Care Team,

I am writing to request an immediate cancellation and a full refund for my order placed at the Vicino Andheri, Mumbai outlet.

Here are the details of the order:

Order ID: #2030

Order Date & Time: 10th September 2026 at 11:38 PM

Outlet Location: Vicino Andheri, Mumbai

Issue Details:

For over an hour, the order status in the app has been stuck on "Preparing".

When I tried calling the store contact number, it was completely switched off, indicating that the store closed early despite accepting my order.

I reached out to another nearby outlet, but they informed me that only the Vicino Andheri location can fulfill and deliver this order.

Since the order has not been delivered and the store is unreachable/shut, I kindly request you to cancel this order immediately and process a full refund to my original payment method.

Best regards,

Manas Divekar

Dear Sir,
I had made an order to a Burger King outlet at Western House Andheri East Sakinaka Mumbai Outlet I had ordered burgers worth total amount of Rs 237.92 I had made payment via you which was successful. I kept on waiting but the order didn’t arrive. Finally after half an hour I got a message from Burger King that your order has been cancelled. I would be really thankful if I could get my refund back as soon as possible. Thanking You. Jairaj Kasalkar.

I have ordered a non meal veg meal with berry blast and the Oder has been taken by the restaurant but it’s been two hours the order is not delivered yet what is the customer service with worst experience u have ever had if I call the restaurant contact the number is not support the incoming call there is no fund to recharge the support contact they why you are accepting the order what about my time I wasted for this and my money ? I need a solution for this asap.

I would like to highlight an issue regarding my order placed at Burger King Marine Drive, Mumbai.

I placed an order on 8 June 2026 at 10:11 PM and selected the delivery option while I was at Marine Drive. After waiting for approximately 40–45 minutes, the order was automatically cancelled with the message: "We are unable to process your order."

The order amount was ₹367.29. The app stated that the refund would be credited within 7 working days. However, as of 19 June 2026, I have still not received the refund.

I contacted the outlet multiple times. Each time, I was asked to share my bank statement and order details, which I did. Despite this, there has been no proper response on WhatsApp, and my emails have also gone unanswered.

It is extremely frustrating to continuously follow up for a refund that should have been processed long ago.

I request that my refund of ₹367.29 be processed immediately. If this matter is not resolved promptly, I will be compelled to escalate the issue to the Consumer Court and other relevant consumer grievance platforms.

Order ID: 2028
Registered Name: Shivam Tiwari

I look forward to your immediate action and resolution.

Received very cold burger.. before I'm already call restaurant same time that time I'm placing my order.. burger burn was so cold and patty also cold after received and check with hand I'm call direct to restaurant and told about cold burger.. call receiver denied my complaint that's time so I'm going restaurant same time and manager or may be team member is handing my complaint in the restaurant and accepting burger was cold but he is said I'm providing the same tomorrow not now.. it's really disappointing me I'm a regular customer of Burger King from since 2015 also store is very near from my home like only 60-70 meters only .. I want proper solution it's really heart me ..

Hello Burger King Team,

I am updating my complaint regarding Order #23xxxxxxxxxxxx.

I received only 1 burger although 2 items were ordered. The non-veg burger was missing. I have receipt and photo proof.

At this point, redelivery is no longer possible. I live in a hostel and food timings are limited (till 10:30 PM only on specific days). Because of this issue, I could not arrange food and had to sleep hungry.

Swiggy provided a ₹207 coupon with a minimum ₹249 order condition, which is unfair because the mistake was not from my side.

I am requesting a proper monetary refund for the missing item instead of a conditional coupon.

Please resolve this urgently.

Order#2011
Ordered through the app and it was still not delivered , but again the store contact number is switched off i do not have idea about what to do

I would like to know,when the Mandalorian and Grogu (Star Wars) Collab is coming to India. I have observed that in almost the entire world has the meal in their stores except for India. India being the most populous country and not having a meal which is coming from Star Wars, especially since Starting Wars is returning to the big screen after 7 years, is just impossible. I hope that the meal would arrive to the Indian public as soon as possible. Thank you.

An order was made on 17/04/2026 from VVIP Mall, Ghaziabad with order Id : QQCVXY8HRN, the status showed prepared but it was never resolved. Following which a complaint was registered using the customer care email where i received that the concerned authorities will contact soon. It has been a month but still no action has been taken. The store never picked the call after continues efforts. Kindly initiate the refund as soon as possible.

Prepaid order
Order number :- #2002
Where is my order.
Delivery was cancelled give me the refund of this order as soon ahe possible

Burger king support was very very very poor (bad support).

I recently visited Burger King Katargam, Surat and unfortunately had a very unsatisfactory experience. The staff member, Mr. Sumit Yadav, appeared to lack adequate experience and training in handling customer interactions effectively.
The overall service did not meet expected standards, and the situation was not managed in a professional manner. As a customer, this was quite disappointing and stands out as one of my least satisfactory experiences.
I would recommend that the management focus on improving staff training and customer service to ensure a better experience for future customers.

I have ordered from burger King app it has been 3+ hours but haven't received any update.Pls do my refund

I ordered food and paid through app.
But the order is not delivered by them instead after 90 minutes of placing the order. It shows your order is delivered

I had ordered yesterday crispy chicken combo and one regular fries for my child. My order number is 2005 and the outlet is in himalaya mall ahmedabad. Till today they have not delivered. The store contact is given on app but they don't receive ur calls. My child slept hungry because of arrogance of burger king. So please don't give online order they will cheat you

I have ordered from phoenix market City pune branch and order was never delivered and marked as delivered . Branch has no point of contact their mobile number is always switch off . No accountability by branch . No refund or compensation and not even a call back received

we have order combo on table no. 102 Dated 24/10/2025. In that order fries were made up of green potato. we also talk with the store manager and he replied that so many green potato already packed so we don't checked that during frying fries.
NOTE : Green potato contain solanine, a natural defense toxin that can cause nausea,headache and other symptoms if we take large amount of solanine, we may also lost our lives.
Pls note that I have experience that my son consumed so much of time green potato that he was gone through this for so many times because of consuming that green potato fries, so much of time my son was not feeling well after eating that fries. After so many complaints to store manager that they don't try to do with this issued like they just ignored it.

I had ordered a veg meal and a veg burger from burger King app from moosarambagh store and I had paid the amount..I called the delivery partner so many times but his phone was switched off and in the app it shows that the order was delivered but I didn't get any order I want my money back.i want refund for the order not delivered for me

I went to an outlet while making payment.I made payment twice on the same order due to network issues.
Can you please refund my one payment.

I ordered a meal from the burger King app and it's showing the order is ready to be picked up and it's been hours and it's still the same and the no. Shown by the app for contacting restaurant is switched off I don't know what to do I want my money back

I went to burger king and placed at Burger King Omaxe Mall , beta 1, Greater noida. I waited 20 minutes for my order , it was accepted by restaurant. When i went to pick up at the counter as it was saying ready to pick up restaurant cancelled my order and said they dont have coke. I placed this order at restaurant why didn't they inform me that they don't have coke. They said they cant help with this. I was with my 6 yaer old kid who was already waiting to eat but because of there negligence i had to suffer.

Please provide REFUND for my order and take strict action against this branch. All the workers were least interested in answering the problem they were ignoring the customer. PATHETIC AND VERY BAD EXPERIENCE.

I ordered 4 meal by the burger king app of rupees 415 and money is debited from my account and app is still showing that my payment is pending and is written my order is awaited,so please refund my debited money in my account .

I've ordered two burgers in the BK app, and paid. I was waiting for 1.5hrs and the delivery guy called me, your food is not there, the staffs are not responding and it is not showing any details in delivery side about the food, money it is mentioned only (food).the shops contact number is switched off Till now. I've complaints 10 times still there is no response. On 11th night 10 I ordered next day morning 10 it is showing delivered, no one's there in home. I need the refund or the ordered food.Burgerking marina mall.

I had placed my order and also did payment online. It is not showing anything when I try to track my order, no response from the manager and order delay.
what kind of service is this ???

I placed an order on holi they accepted my order, even i paid online for that order. After some time they canceled our order but not refunded. I complaint about it more than 10 times they just saying u will get a call in 24 hours but yet no response from their sides.today is 3rd April now it's almost 1 month but they haven't refund or made any issues on this.

I ordered at your outlet in Haveli ropar DT 11/03/2025 at 2:05pm (order no. 1004) and paid Rs 584 through gpay. While my account was debited but the order remained pending. Please arrange to refund Rs 584

The Chicken wings had blood in it .It has happened for more than three times and the staff was irresponsive of this .They were adamnant on not accepting their fault and compensating us .They straightout refused our complain to compensate or offer an apology that is highly unprofessional.

I had placed my order and also did payment but my payment got stopped and it's been 36 hours but my money didn't refund yet and we also call the manager but he didn't respond

I had placed my order and also did payment but my payment got stopped and it's been 36 hours but my money didn't refund yet and we also call the manager but he didn't respond

Just wanna know if the outlets in india, especially Kolkata and Ahmedabad are halal or not

Gopalan mall , Bangalore
07/09/2024
Worst worst experience
Employee behaviour is very rude n service is not good
Totally they spoil our day
We order 3 meals n it was 30 min late we ask one of employee
She told fries is not ready but at the time she was serving not customer who came after us , this is such a disappointment
They served a cold burger and teste is not good
Kindly look into this and improve ur employees service

Kindly have some respect n don’t try to spoil others day

I placed an online order for a burger and selected "pay on delivery" as the payment method. First, I received a call saying there was no one available for delivery and that I should cancel the order. They insisted a lot that I should cancel the order. Then they said if I made the payment, the order would be delivered. I made the payment, and when the order arrived, the extra patty I had ordered was missing.

Hey, kal mne 99/- vala meal order Kiya but aapke staff member ne kha ki 99/- vala meal offer ab nhi hai. Humne unhe baar baar kha ki humne vhi chaiye but unhone kha aapka meal 200 something around kuch ka hoga aap vo le skte ho and vo baar baar Hume shakes suggest kr rhi thi jbki hum unhe clear kr chuke the ki Hume meal hi chaiye vo Hume expensive cheeze suggest kr rhi h aap ye le lo vo le lo and Hume kuch or lena pda and humne order krne k baad dekha ki sbhi tables pr 99/- meal k pamplet lge hue h humne ms. Anju ko bulaya unse pucha and vo khti h ki 99/- vala meal h but aapko application se order krna padega and jb humne unhe kha ki jb hum aapko baar baar bol rhe the ki Hume 99/- meal hi chahiye tb aapne Hume nhi bola and she said sorry...sry kisliye aap apne coustomer ko expensive cheeze bechne k liye unhe Puri information nhi dete h ..m apne clg frds k sth apna bdy celebrate krne aayi thi and ye mere liye bhut hi embarrassing tha ....aap plzzz asa staff rkhiye jinhe apne kaam ki sari information ho ....jo apne coustomer ko puri information nhi de skte ase jgh pr jana mere liye aaj ka worst decision tha.... Humare baar baar continuously bolne pr bhi ki Hume 99/- meal hi chahiye unhone Hume nhi btaya... Coustomer ko jhut bolke cheeze bechna and mera day spoil krna ... Mne apne frds ko yha itna dur sirf iss bekar service vale burger King m lane k mere is decision pr mujhe afsos h .... Thanks for spoiling my bdy... And aapke iss staff member ka name h MS. ANJU
so MS. ANJU thanks for spoiling my day .... M dhyaan rkhugi ki aapke burger King m kbhi na aau na kbhi kisi ko suggest kru....

Hey i m saniya from Ghaziabad..burger king at the Rajendra ngr the service of burger king is not good...and AC is not working from last 6 months ..sitting areas are not comfortable..do something for this inconveniency..i hope you will take action regarding this..thank you..

Hi Team,

This incident happened in GVK mall, hyderabad .
Just wanted to bring this to your attention that I ordered chicken wing today (quantity 4) . By looking at it , we can clearly say they served the left over ones. Sized 1.5 inches very very small.. when tasted , The chicken was smelling very bad as if it was old and not fresh. I notified the burger king person that it was not good at all. I asked for a refund. He said they can serve another set of 4 pieces. How can we trust the new ones are fresh . Or they wantedly serve the old ones to sale the old stuff . So I have asked for a refund, which he denied and arrogantly replied u can complain or do whatever u want. Such a bad behavior .

I was shocked to hear this. Your store was putting accusations on me as if I did something wrong. This is something I won't accept.
I want apology from the server. I will surely write this on social media portal as well. I have the pic of the person who spoke like that .

First of all train your servers how to behave with customers .

Request you to please look into this matter asap.

I ordered a double patty chicken whopper from the app at 1:36 pm 24/09/2023 and paid the money via UPI but the order never arrived. For the first 3 hrs it was showing that food is being prepared and after that it is showing food delivered but actually the order never arrived and nobody was picking up the phone from restaurant, the worst experience.

Hi Team,

Just wanted to bring this to your attention that I ordered chicken wing today (quantity 15 piece bucket). The chicken was smelling very bad as if it was old and not fresh. I notified the burger king person that it was not good and all. I received a call from the store manager saying that my driver is telling me that you always have a problem.

I was shocked to hear this. Your store was putting accusations on me as if I did something wrong. This is something I won't accept. I don't want the refund or food. I want apology from the store manager. I will surely write this on social media portal as well.

Request you to please look into this matter asap.