Follow us on: 
Baume and Mercier Watch Customer Care No.
Updated on Thursday, 15 January 2026 - 4:39pm
Email
International Numbers:
+41 22 580 29 48 (Global Support No.)
+9714 541 2420 (For Customer Service)
Website:
Official Website - baume [at] baumewatches [dot] com (For Customer Support)
Important Links
Store locator
| Sr No. | Retailer | Contact No. | Location | |
|---|---|---|---|---|
| New Delhi | ||||
| 1 | Ethos Limited | 011-49633438 |
- | Unit No. 1 & 2, Security Hold Area, International Departure, Terminal-3, IGI Airport, New Delhi, 110037, India |
| 2 | Helios Luxe | 7042300405 | - | Unit No-31, Level-4, Domestic Departure SHA, Terminal-1, IGI Airport, New Delhi, 110037, India |
| 3 | Kapoor Time Crafter (Service Center) | 011-41349738 | - | D-15, 1st Floor, NDSE-II, New Delhi, India |
| 4 | Ambience Mall, Gurgaon | 9711737206 | Ethos Limited, Ambience Mall, G-21 Ambience Island, NH-8 Gurgaon - 122 001 (Delhi NCR) 122001, Gurugram India | |
| 5 | Ethos Limited | 0120-6209971 | E-152, Ground Floor, DLF Mall of India, PLOT NO - M03, Sector 18, Noida 201301, Gautam Budda Nagar India | |
| 6 | Vegas Mall New Delhi | 9711737206 | ashok [dot] sehrawat [at] ethoswatches [dot] com | G-052, Ground Floor, Vegas Mall, Plot No. 06, Dwarka, Sector 14 (North), New Delhi-110078, India |
| Navi Mumbai | ||||
| 7 | Ethos (Viviana Mall) | 022-61701525 |
- | G-73, Viviana Mall, Eastern Express Highway, Thane (West), Mumbai, 400606, India |
| 8 | Ethos (Inorbit Mall) | 022-66406992 | - | Unit 39, Ground Floor, Inorbit Mall, Mind Space, Malad (West), Mumbai, 400064, India |
| 9 | Ethos Limited | 080-41130612 | - | The Touchstone Annexe, 1, Bowring Hospital Road, Shivajinagar, India |
| 10 | Ethos Palladium | 044-66653855 | - | G-27, Palladium Mall, 142, Velachery Main Rd, Velachery, Chennai, Tamil Nadu, 600042, India |
| 11 | Ethos Swiss Watch Studios | 080-22067776 | - | Unit #35, Ground Floor, The Forum Mall, Adugodi Main Road, Koramangala, Bangalore, 560095, India |
| 12 | Viviana Mall | 022-61701066 | - | G-73, Viviana Mall, Eastern Express Highway, Thane (West), Mumbai, 400606, India |
| Bangalore | ||||
| 13 | Duty Free Bangalore | 8892595351 | bharath [dot] kumar [at] ethoswatches [dot] com | 3T 54-05, 3rd Floor, Terminal-2, Bangalore, 560300, India |
| 14 | Ethos Summit | 8725028900 | - | Unit No. 2 & 3, Ground Floor, The Collection UB City, Vittal Mallya Road, Bangalore, 560001, India |
| 15 | Forum Falcon City Bangalore | 8095640569 | ebfc [at] ethoswatches [dot] com | UGF-20, Forum Falcon City, Anjandri Layout, Konankunte, Kanakapura Road, Bangalore - 560062, India |
| 16 | Orion Mall Bangalore | 8050003347 | prabhakar [at] ethoswatches [dot] com | G-37A, Lower Ground Floor, Orion Mall, Dr Rajkumar Road, Rajaji Nagar, Bangalore-560055, India |
| 17 | TV Bangalore | 9999034191 | mohit [at] artoftimeindia [dot] com | Municipal No 22/1, Indraprasth Eclatant, Lavelle Cross Road, Bengaluru, Bangalore, 560001, India |
| 18 | Ethos Limited | 8041130612 | - | The Touchstone Annexe, 1,Bowring Hospital Road PC, Shivajinagar India |
| 19 | Ethos Swiss Watch Studios | 080-22067776 | - | Unit # 35, Ground Floor, The Forum Mall, Adugudi Main Road, Bangalore 560095, Koramangala India |
| 20 | UB City, Bangalore (Ethos Summit) | 9980072143 | sub1 [at] ethoswatches [dot] com | Unit No. G2 & G3, Opposite Hospital, UB City, Vittal Mallya Road, KG Halli, Ashok Nagar, Bengaluru - 560001, I ndia |
| Mumbai | ||||
| 21 | Ethos Limited (Oberoi Mall) | 022-40990824 | - | Oberoi Mall, Unit No. G-37, Western Express Highway, Goregaon (East), Mumbai, 400063, India |
| 22 | Ethos Store | 022-66151308 | - | Unit G9A, Palladium Mall, High Street Phoenix, Lower Parel, Mumbai, 400013, India |
| 23 | Maker Maxity Mall, East Mumbai | 9930916272 | syed [dot] zaki [at] ethoswatches [dot] com | G-13/14, Jio World Drive, Maker Maxity Mall, Bandra Kurla Complex, East Mumbai, 400051, India |
| 24 | Mumbai Duty Free | 8291034535 | supervisor [dot] fashion-ospree [at] adani [dot] com | Mumbai Duty Free, Mumbai, 400077, India |
| 25 | TV Mumbai | 9967773390 | mihir [at] artoftimeindia [dot] com | Ground Floor, Kanchwala Palace, No. 204, Waterfield Road, Bandra West, Mumbai, 400050, India |
| Delhi | ||||
| 26 | Ethos Limited | 011-40588700 |
- | G-14, Ground Floor, Select CityWalk Mall, Saket, New Delhi, Delhi 110017, India |
| 27 | One Mall Saket District Centre | 9958827725 | bhawna [dot] sharma [at] ethoswatches [dot] com | Shop #118 119 120 Square One Mall Saket New Delhi, Delhi 110017, India |
| Ahmedabad | ||||
| 28 | Ethos (Alpha One Mall) | 079-40193672 | - | Unit No. G8 & 9, Alpha One Mall, TP No.216, Vastrapur Lake, Ahmedabad, India |
| 29 | Palladium Mall, Ahmedabad (Ethos Summit) | 8800289193 | jignesh [dot] patel [at] ethoswatches [dot] com | Unit No G7 & G8, Ground Floor, Palladium Mall, Sarkhej - Gandhinagar Hwy, Thaltej, Ahmedabad, Gujarat 380054, India |
Return/Exchange/Refund And Warranty
- For any query related to Return/Refund/Exchange you can contact at the customer support team.
- Only products that are purchased through the Sales Channels are eligible for return/exchange.
- For cancellation related queries, you can mail eboutique [dot] eu [at] baume-et-mercier [dot] com .
- For the purchases made online may be returned or exchanged within 14 days.
- You can register for warranty within 60 days of purchase by filling this Warranty Registration Form .
- Baumatic offers an 8 years warranty on eligible products.
- For more information regarding Return/Exchange/Refund And Warranty .
Global Headquarter
Rue André-de-Garrini 4,1217,
Meyrin, Switzerland.
Email: baume-et-mercier [dot] eu [at] baume-et-mercier [dot] com
