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Levels | Escalation | No. of days to resolve |
Particulars |
---|---|---|---|
Level - 1 | Branch Level | 5 days | In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal. |
Online Complaint (OCRM) |
Alternatively, You may register complaint online, for which an icon “Online Complaint (OCRM) “ has been provided at home page of our Bank’s website. Upon lodging the complaint in OCRM, the system provides a “Tracker ID’ as an acknowledgement and also to track the progress of the complaint. You have to preserve the “Tracker ID” for future reference. |
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Level - 2 | Zonal Level | 3 days | If the complaint is not redressed to Your satisfaction, the matter may be taken up with the Zonal Manager concerned (by giving tracking number/ reference number) whose name, address and other details may be obtained by clicking the link below: |
Level - 3 | NBG Level | 2 Days | If still any complaint is not redressed, the matter may be taken up with the next level i.e. NBG GM concerned (by giving tracking number/ reference number) whose name, address and other details may be obtained by clicking the link below: |
Level - 4 | Chief Grievance Redressal Officer |
4 Days | If you still feels unsatisfied with the responses received you can address the complaint to the Bank’s Nodal Officer at Head Office designated to deal with your complaints/ grievances giving full details of the case and giving tracking number/ reference number on the below mentioned address |
External Agencies | 1 month | In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman |
Bank of India
Star House, C-5, "G" Block,
Bandra Kurla Complex,
Bandra (East), Mumbai 400 051.
Ph : 022-66684444