Email

• customercare [at] bbkindia [dot] com (For Customer Care)
• customer [dot] care [at] bbkindia [dot] com (Alternate Customer Care)

Important Links

• Contact Form
• Report A Fraud
• Frequently Asked Questions

Grievance Redressal

Level 1

• For any query/complaint, you can contact at 040-23258600, 1930 (For National Cyber Crime Helpline) or mail at customercare [at] bbkindia [dot] com, you can also fill this Complaint Form .
• You can also visit to your nearest Branch Location at the details mentioned below:
  

  Sr No.	City	Contact No.	Email	IFSC Code	MICR Code	Address (Bank of Bahrain & Kuwait BSC)	Fax No.
  1	Mumbai	022-22823698, 022-22823699	mumbai [at] bbkindia [dot] com	BBKM0000001	400150002	Jolly Maker Chamber II, 225, Nariman Point, Mumbai - 400 021	022-22044458, 022-22841416
  2	Hyderabad	040-23258600, 040-23398219	hyderabad [at] bbkindia [dot] com	BBKM0000003	500150002	Ground Floor, 6-3-252/1/3 & 6-3-252/1/3/A, Erramanzil, Hyderabad - 500 082	040-23375977
  3	Aluva	0484-4037433, 0484-4037434, 0484-4037436, 0484-4037437	aluva [at] bbkindia [dot] com	BBKM0000004	682150002	Ground Floor, Hotel Sunnys Building No. 19 / 1 (2) Re.S. No 26 & 81, NH 47, Bye pass Junction, Aluva Junction, Dist Ernakulam	0484-4037435
  4	New Delhi	011-45280001, 011-45280002, 011-45280003, 011-45280004, 011-33234801	newdelhi [at] bbkindia [dot] com	BBKM0000005	110150002	Ground Floor, Unit 3 & 4, EROS Corporate Tower, Opp Nehru Place Metro Station, New Delhi - 110019	-

• For any query/complaint related to Online Payment, you can fill this Online Payment Dispute Resolution Form .

Level 2

• If your query is still not resolved, then you may also approach to the Nodal Officer at the details mentioned below:
  

  Sr No.	Name	Designation	Contact No.	Email
  Address: Bank of Bahrain & Kuwait BSC Jolly Maker Chambers II, 225, Nariman Point, Mumbai- 400 021.
  1	Mr. Pankaj Gupta	VP (Operations - India)	022-43349260	ashok [at] bbkindia [dot] com
  2	Mr. Dew Narayan	Head Support Services - India	022-43349291	dew [dot] narayan [at] bbkindia [dot] com

• Your query will be resolved within 7 working days .

Level 3

• If you are still not satisfied with the resolution given at the above level within 30 days, then you can also lodge your complaint online through RBI Ombudsman .

International Branches

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