Email

• customercare [at] authum [dot] com (For Commercial Finance Support)
• customercarehfd [at] authum [dot] com (For Home Finance Support)

Important Link

• Customer Support

For Complaint

Level 1:

• For any query/complaint you can call at 022-47415800 (10am-6:30pm, except 2nd and 3rd Saturday, Sundays and public holidays)or mail at customercare [at] authum [dot] com .

Level 2:

• If your query not resolved, or you are not satisfied with the resolution given then you can contact to the Customer Service Manager details given below:
  Email: escalations [at] authum [dot] com
  Address: Authum Investment and Infrastructure Limited (AIIL),
  Unit No. 304, Sunrise Business Park, Plot No. B-68, Road No.16,
  Kisan Nagar, Wagle Estate, Thane-400 604

Level 3:

• If you are still not satisfied with the resolution given then you can contact to the Principal Nodal Officer by mailing at nodalofficer [at] authum [dot] com .

Level 4:

• If your query not resolved within 1 month, or you are not satisfied with the resolution given by the above levels then you can contact to the Officer-in- Charge of the Regional Office of DNBS of RBI details given below:
  

  Sr No.	Centre	Area of Operation	Contact No.	Address	Fax No.
  1	Chennai	Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry	044-25395964	C/o Reserve Bank of India Fort Glacis, Chennai 600001	044-25395488
  2	Mumbai	Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu	-	C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400008	-
  3	New Delhi	Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh, Himachal Pradesh, Rajasthan and State of Jammu and Kashmir	011 -23724856	C/o Reserve Bank of India Sansad Marg, New Delhi 110001	011 -23725218
  4	Kolkata	West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand	033-22304982	C/o Reserve Bank of India 15, Netaji Subhash Road, Kolkata 700001	033-22305899

• You can also lodge your complaint online through NBFCs - Address and Area of Operation of the Ombudsman .

Offices Address